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CorvetteMods has a rating of 2.1 stars from 723 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CorvetteMods most frequently mention customer service, credit card, and tracking number problems. CorvetteMods ranks 677th among Auto Accessories sites.
This company has so many options for custom painted products. My 2017 Grand Sport Corvette now looks like no other. The paint and clear coat quality is better than GM, will definitely be checking back and ordering more.
After 3 business days of waiting for "in stock" items to ship, I requested a refund. They refused because my order was already in "queue". Oh yeah, you can only reach their "customer support" via email. It took thier "cancellation team" 10 hours to DENY my cancellation request. This is day 4 and just had to file a claim with PayPal and my credit card company to try and recover my $200+. This "business" is a total scam and should be avoided at all cost!
First off I ordered some parts and after weeks of wondering where there heck they are I contacted them. You call and talk to a Pakistani sounding dude that says he's just an answering service. It's a big joke you can hardly understand the guy. So he says I will get an email within 24-48 hours, I thought ok great. I receive a vague email a day or two later with my order number but not saying much more than that. Just some invoice numbers and saying I see your parts will all ship together? Then I email back asking how long this is going to take, maybe I'll just cancel. A day or two later I get an emailing stating let's figure out how long the parts will take before you cancel. Days go by... nothing.
Finally I begin the painstaking cancel process of yelling at Pakistani answering service dude and emailing. I get emails back randomly every few days assuring me that everything will be ok and that the cancellation process has begun.
After a few days I got one requesting more money for shipping? Saying that they outsourced the parts. That's the thing this company has no parts they order it from other Corvette outfits.
So I freak out and they say oh sorry for the miss understanding and that they will get my money back to me in 3/5 days. That was a week ago. So I've waisted about a month and that's where I'm at now.
Sometimes they will get back to you sometimes they don't but it's all BS every time!
Update: fast forward 5 months! They never sent the parts or gave me a refund!
So I had to go to my bank and get their help. I received the temporary refund while the case was investigated. I thought that was the end of it. No... not even close.
So I could have won this ridiculous case months ago but this super shady company had the balls to use another tracking number for a small item they actually did ship to me around the same time. They sent my bank this tracking number in their defense even though it was for a completely different order@$&!?
Well because I was out of town working I missed the letter that came in the mail that my case will be closed If I didn't respond in 15 days. So I was out over 700 dollars! So then began waiting on hold with my bank and yelling at them, anyone would listen. Luckily I had a few larger items and I saw that on the tracking info they submitted it was delivered to a "parcel box" and after a visit to my post office I had the proof I needed! I felt great when I read the item they used the fake tracking info was only two pounds. Which would have been impossible for my order of suspension parts one being 4 feet long- so I had to submit this information along with all their phony emails about how my order is going to be canceled and I'll receive my refund in 3 to 5 days. Which never happened!
This company caused me so much stress, I can't stress enough how if you use them you will mostly likely get burnt eventually.
If I could have given less than one star I would have. Corvette Mods advertised a Painless Performance wiring harness to fit a 1990 -1992 Corvette at a cost of $499.99. Upon receipt of the harness I noticed the ECU connections were not compatible with my car's ECU. Technical Support at Painless Performance informed me that the harness would not in fact work in my car and that it is designed for operating only the engine from my car in another entirely different car such as a street rod. I notified Corvette Mods Customer Service Department via email to request a return authorization for the harness. The email contained the transaction information they should have needed to process the return. Several days later they provided a response requesting I complete an RA form which provided them with ALL of the information I had previously provided. I completed the form only to be informed a week later that they required additional information related to the initial sale, which I then provided. After another week and a half I contacted Customer Service requesting the status of my request. I was informed that they were waiting on a response from Painless Performance as to the address the harness was to be shipped to. Even though I had contacted Corvette Mods a week after receiving the harness, the foot dragging on the part of Corvette Mods to process my return request effectively stretched out the return process beyond the 30 day period they allow for refunds. The harness was returned to Painless Performance and the tracking number was provided to Corvette Mods as directed, at which point Corvette Mods issued me a store credit claiming the return was completed beyond the allowed 30 days. After disputing the charge with my credit card company based on the false advertising of the part and the fact that it had been returned, Corvette Mods attempted to again charge my credit card claiming I was still in possession of the harness. They have now sent the matter to collections seeking to collect $251.11 for a harness that was returned last November. My mistake was not researching the company prior to placing an order with them and seeing the hundreds of horrendous reviews. Now I have to deal with the hassle of providing the transaction history to a third party collection agency and waiting to see what impact this will have on my credit score.
Tip for consumers:
The hundreds of horrendous reviews on file for this company
Products used:
Wiring Harness for 1990 Corvette
Ordered wheels for my Corvette. Received them, cleaned and inspected them. They came in with a imperfections in the powder coating. Contacted Corvette Mods, and they got back to me with labels to send them back, and get me another set sent out. This set came in with three wheels that were ok. Only issue that I saw with them is some spots of light coating on the wheels. The fourth had several issues in the coating. I contacted Corvette Mods again, and I told them rather than spending a lot of money on shipping back and forth, I could have them re-coated locally if they would cover that cost. Instead, they wanted to continue shipping wheels. This time they then sent me another set of wheels while setting up FedEx to pick up the other. I explained that I work all day every day, so them picking it up would not work, unless they wanted to rid me of liability. They told me no, but the only way was for FedEx to pick them up. The second set came in, and this was the worst set of all. Claiming they took pictures ahead of shipping, the pics did not match what I was sent. I now had two sets in my possession with them saying FedEx was the only way to return them. I then offered options, again the best option for them was I could return one set, keep the other but they covered the re-coating. They continued to tell me they just wanted to get the wheels back and would not make it right in any way. I told them inf FedEx pickup was my only option, I would not leave them outside without them releasing me of liability. They said they would not do that. I said why can't I get labels to return them similar to the first set. They told me FedEx had to pick them up. They then threatened me with collections, but wouldn't give me a good option to return the wheels either. Finally, after several weeks, a manager talked with me and finally said they would get me labels to return them.
The product had poor quality, even though the website stated perfect finish, and their customer service just wanted to get rid of me yet wouldn't get a good option to get rid of the wheels. I am glad they finally got them back, as after this, I want to never interact with them again, and they will never get another cent from me. Pathetic quality and customer service when you are spending almost $1,000.
These guys are top notch! Talk to Mike in sales. Orderd $3k in parts each was 100% perfect
Thanks
I placed a Christmas order on December 5 and received one of the items. I called to find out where the other order was on December 13th, after I received the one item. I was told it was back-ordered and it wouldn't not arrive until January 20th. NO ONE EVER CONTACTED ME TO TELL THIS TO ME. I said that was unacceptable because it was a Christmas present. He said he would cancel the order but it would take 7-10 business days to get my refund. I told them that was unacceptable and I wanted to talk to owner or manager. It appears that the company is "Employee owned". He said someone would call me on December 13th. NO ONE CALLED ME. I called again on Dec. 14th and explained the whole thing again and was told the same thing. There was NO CONCERN FOR ME, THE CUSTOMER, OR THE POSITION THEY HAD PUT ME IN. I was told they couldn't return my money until they got it from the manufacturer. These people DO NOT CARE FOR THEIR CUSTOMERS AND DEFINITELY ARE NOT CUSTOMER-ORIENTED. They could have returned my money as quickly as they took it. But, no, they apparently didn't have the money to return $200 to keep a customer satisfied. DO NOT ORDER FROM THEM.
Couldn't find parts they had anywhere else
I'm hooked really cool lighting parts for the c7
My order was received before the promised date and they have me a discount on my next order! Thanks
Got my parts today guys!
Thanks for the quality parts and awesome service!
So easy to navigate / So many products / Great pricing / Great service / Great custom options / Highly recommend
Everything was great
5 stars
Will be back soon with another project
Best service I've had with a Corvette site to date. Great prices and even faster shipping
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