Costco

The branch manager is the problem at this location. Today I experienced an example of blatant racism. It was raining and I decided to get a piece of pizza on my way out. A black man was in front of me and ordered a piece of pizza and ice cream. I am caucasian. He asked the clerk for a top for his ice cream 3 times. The clerk was 2 feet away and it was obvious he heard him, but he ignored him. I told the man my order was coming up and I would get him a top. The clerk called my number. I stepped up and said, "first get this gentleman a top for his ice cream". The clerk glared at me, grabbed a top and slid it across the counter to the man. He left my pizza where it was and I had to reach to get it. This isn't my first bad experience at this Costco.

I no longer believe Costco is superior to Sam's. I was initially thrilled when Costco opened a store near my location, but my excitement was short-lived as I discovered a few things. Firstly, Costco's website is horrible! It has to be one of the worst, if not the worst, websites I've ever encountered. It is not user-friendly at all. Secondly, Costco does not have self-check-out like Sam's. In fact, I can use my phone to scan my items without getting in the self-checkout line. And lastly, and maybe most importantly, Sam's is less expensive than Costco.

Costco's delivery service left me feeling cheated and frustrated. Despite paying extra for expedited shipping, my order arrived a week later than promised. Attempts to seek assistance from customer service were met with long wait times and vague responses. If you're looking for reliable delivery, Costco isn't the answer.

Shopping at Costco is always a delight, thanks to its unbeatable selection, quality products, and fantastic value. Whether I'm stocking up on pantry essentials, shopping for electronics, or browsing through the latest deals, Costco never fails to impress. The warehouse format allows me to explore a wide range of products under one roof, while the bulk packaging ensures that I get more bang for my buck. I appreciate Costco's commitment to offering high-quality brands and its focus on customer satisfaction, as evidenced by its generous return policy and excellent customer service. With affordable prices and a treasure trove of goodies, Costco has become my go-to destination for all my shopping needs.

I've had consistently positive experiences with the Costco Pharmacy. The pharmacists are knowledgeable and attentive, and the prescription fill times are usually fast, even during peak hours. I appreciate the convenience of being able to refill prescriptions online or via the Costco app. Plus, the prices for medications are often significantly lower compared to other pharmacies, making Costco my pharmacy of choice.

The Costco Bakery never disappoints with its delicious and affordable baked goods. Whether it's their famous sheet cakes, fresh bread, or decadent pastries, everything is made with high-quality ingredients and baked to perfection. The prices are unbeatable, and the portions are generous. I always make sure to pick up something from the Costco Bakery during my shopping trips.

Costco offers incredible value for families and individuals alike. The bulk buying options save both time and money, and the Kirkland Signature brand provides quality at a fraction of the cost. The food court's delicious and affordable meals are an added bonus. However, the membership fee may deter some shoppers

Left front door OPEN, lights on, and snuck away so they didn't have to install or haul away. Absolutely disgusting company practice! Taking advantage of less fortunate family's. Costco refused to refund my money since I'm doing the haul away and the install myself with help from the neighbor.

Not quite sure when Costco did this as I had always use my debit card to pay. Attempted to check out online for a pick up and card was declined. However, there's a hold on my bank account. Again, attempted to check out and card was declined with another hold on my bank account. What's going on Costco? You don't take MasterCard, but for some reason you can put a hold on my account for seven days. I really question that logic. Will be cancelling my membership after this!

When I went to check out in the scan your own, someone ran my items for me. What is self check out if someone does it for you. You have to show your card to enter the store, show your card to enter check out lanes, scan your card before you can check out. You can't even pay with a different card even if you have someone with you who wants to gift you items, they tell you to figure it out later. When you leave the store you have to show your receipt and someone literally counts the numbers of items in your card. This was way too much. You can't get in or out without so many uses of showing your card so why have to have every item in your cart counted. There is no place to get more items once you go through the registers. Costco is way over the top on how they handle these matters. Even though I paid for a membership I will never go and shop there again.

They must have a different hiring criteria for the pharmacy. They are RUDE. I had a script transferred to them. Kept telling me, after hours, that they had not received the script. I kept calling the doctor that was sending the script and they faxed it repeatedly. THEY, not COSTCO, finally called the pharmacy. Their fax machine wasn't working. Then they failed to text me that the script was ready after 6 hours. I really could used that inhaler since I have pneumonia. They just shrugged.

So far three orders completed online with Costco have been nightmares. First order received with somebody else's order and not mine so my time on returning the order to my local Costco store. Second order, I was unable to return it from Costco as Costco indicated I ordered from Cosco next, and they could not help me and the merchant that I ordered from indicated, my order was not returnable even though the website indicated it was returnable, third order received defective products and again my local Costco store would not assist me and now I'm having to wait four more weeks for a replacement product from costco.com Extremely unhappy with the service that Costco claims that they will provide to me as a member, but they continuously fail to show any true consumer satisfaction.

As I noticed by the years, whatever I bought in Costco was with some issues. By example, toilet paper is not the same quality as use to be for whole rolls.
Taquitos rolls come with two boxes. One of them is always staffed with chicken, other one there is no chicken at all.
Clothes are almost every time I purchased, miss measurement.
Definitely,it's not store for the people who know products quality.

Ordered tires. One week later Costco cancels order by email. They actually were not in stock although they told me they were. They are not really sure why took a week to figure that out. Now other places I looked at for tires are also out. Unable to leave voice review after call with customer service.

Costco's practice of insisting on presenting your membership card before even entering the check out line and then again upon exiting their 'warehouse' along with proof of receipt is, in my opinion, counterproductive to showing appreciation to valued customers and frankly could almost be viewed as discriminatory. It's like stereotyping all their customers as a bunch of thieves. I'll take my business elsewhere, where a feel more welcomed and like a valued customer after dropping my wad a cash. The only people who I believe appreciate this treatment are the two employees who get paid to do this asinine job!

So for several years I have been buying Costco Rotisserie chicken. However the last few purchases have been kinda iffy. So today I purchased a chicken after waiting in a line for it to come out of the oven. I noticed when I was taking the meat off the bone to put in my soup there was another set of breast underneath the ones I took apart. Pretty strange, never seen this before, however this is the last Rotisserie chicken I will be purchasing from them.

Costco pharmacy at Seminole, Florida sold me dangerous artheritis pain ointment that damage organs and kill. Name: Diclofenac Sodium gel. I complained to the pharmacy. They ignored me.

Dr. Adel Khalifa

F I could leave zero stars I would. Ordered a dishwasher for delivery/install, and have been chasing them for a month to try to get it. Customer service so far has all blamed the last person we spoke to, lied about leadership/ VP involvement in their logistics, blamed the weather, and then come to realize that they don't actually have anyone in our area to take up the installation contract. That took a MONTH. To compensate? They will reimburse me for the installation that I now have to arrange, even though that was part of the cost of ordering it. They have been awful awful awful. Do not under any circumstance buy small appliances through them - Save your time and energy.

October 2023- Costco Royal Palm Beach Florida- Not ADA compliant! I don't know why I went back after the first humiliation event with a manager! My registered certified with all the Service Animal tags, vests etc and the managers are demeaning and degrading making me feel like a defendant in a courtroom! Eventually he allowed me to enter but I just turned around and walked out never to return. They have a history of ADA discrimination. (Yelp reviews reflect that)They should be investigated. Sorry I go to BJ's wholesale club now. I'm treated with respect there. (I've been a member for 20 years) not anymore..

I placed an order with Costco that was a 2 day delivery. Which end up being 6 day delivery. When I got my order the box was open and damage with detergent everywhere. My order of detergent, chips and water turned out to be a mess box drop off. I refuse to stick my hand down in this box.chip box was open detergent was on everything. I called to have them to pick it back up. Due to me having an elderly Alzheimer's dementia family member with me. I was unable to return it my self. So I called for them to come get the box and refund my money. On top of the 6 day wait for my order now i have to wait 2 more days for pick up and another 2 days for refund. So I am stil without my order. Costco need to do better this was a nightmare order. Customer service was no help and the day before my juice was suppose to got delivered it was also delayed as well so my kids did not have that for there party

This morning I dealt with two customer services representatives, they both insisted that there is nothing they can do to help me with the price adjustment, not until I demanded to talk to their manager or supervisor. The supervisor told me that she will take care of it. I asked her if James, her staff, can do the same to resolve the issue. She said she doesn't know why James did not do that in the first place. Customer Services representatives don't LIKE to help customers taking care their issues, then they should be in the business.

Just got off phone with verification dept after placing a $39 order online. Someone in June used my costco (not credit) card number to place an order. Costco cancelled my order because of the 2 names and addresses. They made me verify questions you'd normally get for a credit card approval. After getting all that info, they told me I'd have to email their 'prevention office' for any future orders. Sounds like more of a hack of my personal info. Beware of Costco dot com. Spent over an hour between chat and verifying phone calls while they explained they were protecting their customers. Harassment. There was no fraud just a bad Costco #. I will be writing to their corporate office. Stay away from them.

No way to send an email. Cannot converse through twitter. Cannot post messages on facebook. The chat function is only a virtual assistant. No thought about the customer? Online customer service is so much worse than any other similar sized company. I am sure they have not compared themselves to other companies. We purchased a 4 pound jar of animal crackers and could not unscrew the top. Four different adults tried – unsuccessfully.