Costco

I have been a Costco member 20 + years. This harassment on checking Costco cards is really bothering me. If it is such a big deal than close your self check out lines, then everyone goes there a full check and every card is looked at. This of course means you have to hire more people to cashier, this means more jobs, a budgeting issue for you and it would be better for the community.
You could spend money on facial recognition on the self check out to make sure the photo on the card matches the person scanning.
You could deny the card if both the name on the account and the card doesn't match up.
Now these fixes will cost Costco money to do any of them, or they can continue to harass all the customers because a thousand are cheating.

I may switch to Sam's club over this and I do not like Sam's club.but if I keep getting harassed that is what will happen.

Well I am a member went to retail shop I was so excited about the price, when I got to the till wow,, I believe Costco is for a big family or group of friends where you buy in bulk and than split up. It would probably make sense.
Still its a great store with nice produtcs

On Nov. 17,2020, I ordered a chromebook and 3 year insurance. Est. Delivery was Nov. 19,2020. Checking the tracking from Nov. 20 to Nov. 30, ONLY a shipping label had been created! Now Dec. 4 with one online chat and 5 phone calls, the supervisor has said that the package was indeed lost and asked if I wanted a refund because the process of reorder and delivery can not be guaranteed for Christmas! Save yourself the hassle and spend a few extra dollars elsewhere! I can see why this company can offer good deals... they don't deliver what's promised and process a refund. Big deal!

Costco seems to be going down in quality and customer service, especially their tire centers, and, I realize now, their website. I canceled an order 3 weeks ago, and have unsuccessful to get anyone on the phone who gives a crap about me not receiving my refund yet. They all just keep giving me the run-around. I may even cancel my Costco membership over this. Amazon only from here on out.

The Wilsonville, Oregon Costco Optometry department and doctors are great in my opinion. My family has received fabulous service. They can get busy so sometimes you have to be patient and wait your turn, but the service I receive is always professional, helpful and courteous. The prices are very fair and the turn around time on glasses and contacts is short and timely with a courtesy call when ready for pick up. So much better than our old clinic and lens store/ dispensary

Personally, i love costco warehouses but their website leaves a bad taste in the mouth. I ordered 1800 dollar laptop and it came faulty out of the box. Ordered a return on website just to know that they wouldn't send me the ups label but would order pickup by ups which would not come for next 10 days, whereas on the ups tracking, it is consistently being put that package was not ready... meanwhile costco warehouse wouldn't take it back as it has a scheduled pickup and call to customer service results in an advice to wait only... ultimately succeeded in returning but have never faced such an issue with any of the online retailers... wouldn't dare to buy from there again.

Good evening,
Hope all is well. I just got done talking to Michael F (ID # 2444FTM) from costco.com Customer Service. I wanted to inform you that he is an EXCELLENT customer service to work with. With everything going on during this pandemic he was collected. He was so polite and nice. He went over and beyond and was very professional. He definitely knows his job/business. If I could I would continue to use him for any online inquiries. His answer were clear and where necessary detailed enough when I also inquired about the air mattress. He was so informed that it made our decisions quickly about purchasing an air mattress.

Great hire manager! Give him raise!

Today I reviewed a product that I purchased online from Costco. It was thoughtful and very useful and carefully described the problems I had putting the item together. It also gave the product only two stars. A couple of hours later, I got an e-mail stating that Costco does not allow reviews that "direct business away" [their wording] from Costco. Which logically would mean ANY review that wasn't glowing and positive. To me, that's admitting they don't post negative reviews.

Nice to know. Thank you for the information, Costco. I will now no longer bother to read any of the reviews on your products, because they are admittedly geared toward positivity and do not reflect any negative features.

Awful experience... Not only are the online customer service team so rude as if you don't count for nothing. Everything is out of their hands when it comes to deliveries. Expect anything delivered to take THREE WEEKS TO A MONTH.
My tv I ordered took a month and now my washer won't be here for a month... best to just go buy it else where than here. I recommend dont waist your time

Folks - This is NOT Amazon, and clearly there are a lot of issues. I ordered a 60 inch illuminated mirror and returned it 1 week later because it did not fit. Instead I ordered 2 smaller mirrors. After returning the product as instructed, I have called 5x and have been provided the same useless information - they confirm product has been returned but cant figure out why my refund has not been processed. They promise to escalate and resolve in 3 days (same comment last 5x I called). To date I am not refunded $646.68 and I am mad. Therefore, I will continue posting negative reviews until someone figures out a viable solution and also thanks me for the hours of wasted time! David S

If you have some type of business or a large family, buying groceries from Costco in bulk would help, otherwise it would be a waste of foods. We stop shopping at Costco for 2 reasons: 1) membership rate has gone up in the recent years; 2) The Cashiers think they are doing us a favor instead of appreciating our business. Their customers skils are unprofessional and they need to be re-train or re-educated that "Customers are always right", although they are not always right. And never- ever to argue with the customers after all us customers are the one who paying for your salary, not directly but indirectly. Hope this helps.

I've bought big and little items off of this site, everything from a Wallbed to exercise equipment. I've been happy with what I've received but if I have a problem, back it goes to the store with no hassles. Other stores should treat their customers as well.

We bought a $1600 couch online two weeks ago. My fiancee ordered it and scheduled it for yesterday. They didn't tell us and were a no show. We called, they asked to reschedule for tomorrow due to issues. Tomorrow comes and they miss the window again. We called several times and the customer service team has no idea what warehousing is doing. They could y help. We are entertaining tonight and we have no couch. My fiancee is crying.

There was a woman working the pizza oven on 08/02/2023 around 1-4pm and she is a horrible worker. Made a very simple order and asked her multiple times if my food was ready. She kept telling me no without looking at her orders. I ask someone else, and it had been ready for over 25minutes. So the woman knowingly didn't want to do her entire job. Because of her, I feel like switching to Sam's Club.

Am regular customer of costco since many years, recently I noticed their customer interaction standards are really going down. 1st my daughter went to pick the empty trolley near cash counter... the lady was rude and said this is supposed to be here only. We know this but she could have politely replied. 2nd i went to check for my car tire pressure, this guy told me we have to sign the contract for tyre pressure and refill air... seriously costco... business process are made to make life simple not difficult. And when I went to the counter to fill contract no one attended as no staff came... sad experience

I purchased a Blendtec total Blender with Wild Side +Jar twister. Loved it and used almost daily. BEST out there. Today it overheated and started smoking! I look it up and noticed it had a 8 year warranty. I dread the call fearing the worst. I found all the information on order history and used the concierge service option via their 800 number and was so surprise the ease of it all. Jaime (Concierge) took basic info and passed me to Costco.com dept and just like that I was able to get a brand new one! BEST$400.00 investment ever. I definitely will purchased other appliances in the near future. LOVED and HIghly recommend Costco.com

I'm skeptical of any "warehouse club" that charges a fee t shop at their store. You have to carefully calculate the amount charged to join vs. the savings you're getting to make it worth the time & effort to shop there.

Incredible selection of products and great service when you consider it is a big box wholesale concept! For the most part, prices are excellent. Samples are always a fun feature and a polish and a drink for a buck and a half, yum! Meat, produce, fruit and baked goods and deli type items are always fresh. No hassle if for some reason you need to return something.

We buy in bulk have some home storage. With 6 adults in the family we plan the meals for the week. It's a great cost saving. They always seem to have something different and Yummy. We I visit the store I love the sample nibbles. We regularly shop there. Many of my work colleagues shop there as well.

Recently bought the 2.5 lb sliced Tillamook medium cheddar. We used to buy it regularly. The new package contains the slices not separated by pieces of wax paper but each slice encased in plastic. Not only looked like American cheese which I hate but TASTES like it and cheap generic at that. No cheddar flavor whatsoever! Tillamook cheese used to be amongst the best, adding another brand to my list of intolerable ones to NEVER waste $ on again.

Very reliable website. Great for all kind of shopping needs. Never had any kind of bad experience or issues. Ordered a wrist watch which was cheaper compared to other places. Really gud for saving money.

I ordered face masks on 8/3, i was charged on 8/5, as of 8/15 status still indicates "on its way". There is no online option to indicate that you have not received your item. I have customer service 3 times, the first I waited 45 mins and hung up, the second time, 35 mins and got cut off, message a systems error, the third time 40 mins, could not wait any longer. So Costco took our money on 8/5 and has never delivered the item and not provided a reasonable way to get in touch with them?! By the way, there is not an e-mail option available to contact them?! Wouldn't that be easier. Another Bricks and Mortar Retail company that is woefully off the mark with their online business. Terrible.

I come here to bulk up on lots of groceries at great prices and they've never failed to amaze me with what they have new at every visit. I always enjoy their pizza and their chocolate covered vanilla ice cream after you checkout. Mmmmm, yum.