Costco

Ordered chair mats for our business which were in stock over a month ago. They were supposed to be shipped by CEVA logistics and after 6 weeks, we still have not received our order which was in excess of $2200 (which we were already charged for on our Costco CC). We contacted Costo for assistance several times. Their support is absolutely horrible. They don't care. They tell you to call CEVA logistics. CEVA doesn't answer their phones or respond to their online portal. We're now requesting a refund and will no longer purchase anything from Costco.com.

Costco in their great corporate wisdom in brilliance decided to change over there Pharmacy computer systems. Not only did the pharmacy not have a prescription filled several days after I called it in they completely missed filling one of the refills that had been called in. Consequently I had to make a separate trip all the way back just to pick up the second prescription. Furthermore on my subsequent visit a week later two weeks after their new computer systems went into effect my doctor electronically sent one prescription and three and a half hours later during low season the least busy season of the year the prescription still wasn't ready. I'll never go back I'm taking my business to Walmart or Publix.

Phoned Tire Center Sunday 4:22 PM for an appointment to have tires, bought at Costco, rotated, balanced, and slow leak repaired. Talked to Dan. Was given 5:00 PM Tuesday. Dropped car off Tuesday at 4:15. They called me at 5:15 to leave a VM that they had no record of my appointment, so they're putting me behind everyone else with an appointment. I went back in at 5:30, explained the situation and asked, "so what now". They said they would get to it in short order. At 5:45 I complained the car still wasn't even taken in, to which they just pulled it into a vacant bay to sit. 6:10 they still showed no signs of ever getting this 15-minute job, so I asked for my key back and car back - two hours after dropping it off, and 75 minutes after my scheduled appointment. Costco Perimeter Atlanta Auto Center is just a shoddily run operation.

Trying to register and it rejects both my valid email addreses as "invalid".
No explanation. Bizarre. Trying to give bad review of HP 7858 printer that scans
And spits out blank pages. Very frustrating.

Costco, specifically Manager Ted Giesy, brought my installation damages to a close and fairly reimbursed me for damages incurred. I will buy major appliances and other large purchases from Costco going forward. Elizabeth Woodford

Sitel is sorry! They will not let their employee's do what they need to take care of its' members. Sitel has so many technical problems that members end up get staying on hold for 30 minutes or getting disconnected. Then they blame it on the people they have hired and fire them. Next time you call Costco.com ask they person who's answering the phone if they work for Sitel. If they say yes, tell them you can't do business with them.

Purchase island grill... Costco falsely misrepresented the delivery service. Sent contract for me to sign for delivery. I successfully fulfill my requirements and Costco was totally incompetent. Grill was damaged by delivery and had to be reordered. Second delivery, again a incompetent crew sent. Delivery not successful. I hired my own crew $250 and delivery successfully in less than 10 min. Costco would not reimburse my expense. Just apologized for my inconvenience. Contract( that Costco sent to me) clearly listed all their responsibilities on delivery. None of which were fulfilled. Costco could careless about the incompetence and was totally disconnected.

Costco is a great store, I used to spend thousands at their stores, but for some reason they started to be political and made us wear a stupid mask that can kill us from bacteria and lack of oxygen.
If you are afraid wear a stupid mask, don't control me and make me wear one!

We have been waiting for Costco to deliver our washer/dryer. It was originally supposed to be delivered last Saturday. It never showed up so I called and they said it would be delivered Wednesday. I even got a phone call Tuesday with a time window and everything. It never showed up so I called. Costco talked to delivery and then promised it would be delivered today (Thursday). Once again I rearranged my whole day to be home and it didn't arrive. So I just got off the phone with Costco again and now they say Saturday. Our items are in the area, the delivery company is just being incredibly flaky and not showing up. Before I was frustrated but now I'm mad. Costco needs a new delivery company.

The store is great, the online department is a whole different story. Inept, incompetent staff who just dont care. Each time you call, you're on hold for ONE HOUR. At minimum. Still dont get the job done after that. Just embarrassing especially for a company like costco. What is going on with your online department?!?

The only down side is that if you are set on a particular product, you may be disappointed. It may be, in your opinion, the best product on earth, but the buyers at Costco can wipe it off the map. Trying new products all the time is a hit and miss. Mostly hits but throwing out $20 worth of food can hurt.

I shop here a lot, for work and for personal needs. Getting tired to not find foods (b/c they stop selling them) after I get used to them. That happened to 10 lb organic carrots, organic cheese sticks, etc.
I like to try little samples of foods while shopping. However the food reps are not always nice. They are welcoming in the day time, and rude in the evenings. I happened to hear one lady presenting iced coffee making sarcastic jokes about some spanish looking girl who tried that coffee. She was then laughing and talking loud with her coworker who was presenting pieces of taco. Think that was super not nice and unprofessional. Some workers are just ghetto...

I am once again impressed with Costco and its employees. I just got off the phone with Jamelle in the Vacaville store who bent over backwards to make sure I would be credited for an error that a 'road show' supplier made yesterday. It was not Costco's fault; it was totally the person selling bamboo sheets and robes. Jamelle worked on my problem - probably for 10 minutes - resolving the problem completely. Congratulations Costco! Congratulations Jamelle! And thank you.

Dear fellow. Do not buy anything from Costco online. They don't deliver it, but will say they have. When you call them and tell if it was not delivered, they will make you do a police case and you have to go thought all hassle of chasing investigation on the missing package before even they think about weather to refund. They will make you call them at least 10 times. Not worth the time.

Costco is great, but each store is not the same. So you need to find the Costco that works for you. If you have that availability. The quality in meats is definitely there and pricing is good on meat also. Frozen fish items are a bit boring, I would like to see frozen tuna steaks and some other items you cant find elsewhere.
Clothing is value priced, but basic. Great pricing on contact lenses.

Biggest complaint is that families seem to treat Sunday's as a family outing, bring the kids, bring gramma with her wheelchair, and grandpa with his cane. What? Is this feed the fam free day? Business owners have limited time to "shop" and the lines are insane on Sunday. I think they should have an 18 and over policy and a restriction on how many can come through on one card.

Well there is not enough to say about Costco, quality, price and customer service. And themes important of all they will exchange whatever you have bought even it the reason is that you did not like it.

Honestly I must recommend Costco for everyone, there customer service is definitely great, can't believe that I was treated like a king on my first visit to get somethings for myself.

Highly recommended for everyone out there.

Just because they have great prices on some items don't believe that they are all better then you can find elsewhere.

Be a smart comparison shopper and you'll be rewarded and get the best prices you want!

In the past, we have been pleased with the quality and price of foods we have purchased at Costco -- both in their Naperville, IL and Columbus, OH stores.

However, we recently purchased a two-bag of Kirkland brand shredded sharp Cheddar cheese (2.5 lb/bag) (marked best by 08/12/18) that had green mold growing deep inside the bag. We did not see this mold when we purchased the bags, and the bags were both kept sealed and in a refrigerator from the time of purchase, so we did not introduce the mold into the cheese. It had to have been contaminated bags at the time of purchase.

Be forewarned about this problem. We are very disappointed in this product from Costco.

Ordered lighting for disabled lady friend
Cancelled order but costco online still shipped but to add insult to injury their courier delivered to wrong addresses and then still await refund after 2 weeks of their failings managrs useless also customer service terrible the elderly disabled lady traumatised by whole experience bank now dealing with matter as costco online logistics incompetent explained my contract with costco not their courier company never again costco online have no respect for female disabled people their failings and expect you to chase them avoid costco online ill be publishing ails and names of people concerned online

I've always considered electronics at Costco not the most recent releases, but they have good enough laptops with i7 or above that make the cut. The prices are way cheaper than Best-Buy or Walmart! Love the insurance coverage options that comes with it. I recently purchased my latest HP and I keep the seeing the price online from other stores and happy I made the purchase here.

Very glad that a Costco is coming to the Athens-Oconee area in Georgia. We moved here in 2016 knowing that Costco would follow. However that took 6 years. Sign up was very easy and pleasant. Everyone was helpful and cheerful. My only hiccup was when I learned there was no "Scan and Go" app like Sams has. Almost a game changer. When I scan and go, I just walk right past all the lines and get myself on out the door. Please, please get this added and fast. No reason not to have this feature.