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Costco

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Overview

Costco has a rating of 2.7 stars from 1,513 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Costco most frequently mention customer service, credit card, and next day problems. Costco ranks 215th among Grocery sites.

  • Service
    286
  • Value
    249
  • Shipping
    185
  • Returns
    172
  • Quality
    213
Positive reviews (last 12 months): 16.7%
Positive
9
Neutral
3
Negative
42
159
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How would you rate Costco?
Top Positive Review

“Good customer service at Tigard store”

Nathan T.
1/9/24

When I ask Tim at the Electronics Department For help with the wireless printer, he shows and explained to me in detail. What's pros and cons for each brand and that's what I needed. He is a knowledgeable guy with a friendly smile. Big thumbs up for Mr. Tim.

Top Critical Review

“Costco is going down hill!”

Rob S.
1/11/24

A once great company has now gone to s**t! Product quality is not what it was, prices are not much cheaper than retail, check out lines are long, stores are overcrowded, customer service has dropped. I have had a executive membership.for 15+ years. At this point its not worth renewing. Feeling ripped off. Seems like Costco gives membership for very little to anyone these days and letting illegal citizens in to access membership privileges. I'll be switching to Amazon prime and Walmart +.

Reviews (1,513)

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Reviews that mention popular keywords

customer service (311) delivery date (35) return policy (64) delivery company (14) credit card (45) delivery service (30) front door (9)
Thumbnail of user wyatk
California
2 reviews
10 helpful votes
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November 8th, 2022

I ordered 7 items at Costco.com, with 2 day delivery. 4 days later I receive 2 of the items. I called customer service and I was promised that I would receive a call back, but that never happened. I asked that the missing order NOT be cancelled on all of the 4 phone calls I made, only to learn today that the items were cancelled. Nothing but bad service and frustration, and now I'm being told another 4 days to receive items on a 2 day ship. Hello, Amazon? It's time for a change for me.

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Quality
Thumbnail of user noneyab
Michigan
10 reviews
28 helpful votes
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March 16th, 2011

Costco's pharmacy is awesome. The price of one prescription from a major pharmacy was 112 dollars. At Costco is was 26. Seriously. It was 26 dollars. (Actually I think it was 25 and some change). There is one other pharmacy that has comparable prices (major competitor) but outside of that store this is the least expensive pharmacy I have ever encountered. I haven't noticed any difference in the medication they offer and they seem very efficient. Overall, I am very impressed!

Thumbnail of user tiannah
Australia
7 reviews
0 helpful votes
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January 18th, 2021

I love shopping at Costco. The thing is though I have only shopped at Costco once with my friend. Why is that you ask, because you have to get a membership. They are quite expensive if you don't go there much. Does coles and woolworths ask for memberships no. So why does Costco have memberships

Thumbnail of user antoinettek24
Australia
1 review
0 helpful votes
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December 2nd, 2020

I have to admit that customer service is very good but the main reason I keep renewing my membership is the mince meat. They use to have top quality mince meat but the last few month it's been terrible, too much fat and the mince look like they put what ever they had left over.

Thumbnail of user mariellaj3
Florida
1 review
0 helpful votes
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August 8th, 2022

I went to Costco because I have a tire leak. The guys that worked over there, didn't even consider fixing the tire, or telling me the truth to get it fixed somewhere else. They told me the tire was useless, the wires were coming up, and offered me to buy 4 tires. I left, went to a tire place, got a screw out of the tire, and my problems are solved! No more flat tires!
They are not honest! I know they get a commission, but it is not necessary to lie to the customer! I will never go back!

Thumbnail of user debbiec164
California
1 review
5 helpful votes
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March 30th, 2018

This is the worst service ever, ordered the four piece appliance set, the microwave was dented, contacted online service they sent another one and attempted to deliver it to my contractors house because they did not relay the address change to the delivery service the delivery guy was real rude, told me that they had come to my house and rang the doorbell, told him I didn't have a doorbell and my daughter was there all day, he said well its yours daughters fault. I went off on him, turns out that they did go to the wrong house, contacted Costco, they arranged another delivery and these idiots are saying they came again today! Do not use innoval delivery ever again! Costco needs to fire this company!

Thumbnail of user soonp2
Virginia
1 review
0 helpful votes
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May 15th, 2022

I accidentally left few items in the counter after self scanning. When I realized I went back to the Costco Sterling VA store, the employees in the return dept. Helped me retrieve the items. Employee name, Jamal went beyond and above until I was done. One happy customer!

Thumbnail of user heatherj28
California
4 reviews
13 helpful votes
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October 21st, 2016

The only advice I have is if you get your tires done, make sure they tighten all the screws. I lost 10 nuts off my Lexus because they either didn't tighten them or tighten them at all. What a joke. I got to check my tire nuts now?

Thumbnail of user jenb162
Illinois
1 review
6 helpful votes
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May 1st, 2020

I just read the update online requiring EVERYONE to wear a mask in the store starting May 4th. I'm sorry. You do not need to force buyers to wear a mask. We've been doing just find with those who feel they need to wear one and those who do not want to wear one. I agree with Dr. David Brownstein who recently shopped at a Costco. The mask is a preference, but he was appalled at everyone wearing them. These masks should be available to healthcare workers in hospitals and those susceptible to or have pneumonia, bronchitis, flu, diabetes, heart disease, etc. No one should be forced to wear something in order to buy a product.

Thumbnail of user terris209
California
1 review
1 helpful vote
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December 5th, 2019

Purchased a Christmas decoration and as hubby was pulling box I wanted to say get the other box but because item was a bit heavy I didn't say anything. Removed from box and the battery box was missing one of the metal swirling metal pieces for battery connection. When returning they didn't even ask if there was something wrong. When opening up the new one it was apparent the old one was a return and they just put it back on the shelf. I'm so disappointed how this one was handled and have no doubt someone else will end up with it.

Thumbnail of user kims2231
Wisconsin
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

We ordered a dishwasher through Costco.com which included free delivery, installation, and haul away of the old dishwasher! The dishwasher was delivered on Monday and the installation was originally scheduled for Monday as well (all set up by Costco without any effort needed from me). One day before I was informed that the original installation needed to be rescheduled and I was then allowed to pick a day/time that worked so I picked that Friday. The installer was picked by Costco through the Handy app. Ekene was our installer and he was punctual, efficient, friendly, and polite. He installed our dishwasher and showed me that it was up and running before leaving and hauling away the old dishwasher! Amazing! 10/10 experience

Products used:
Dishwasher

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Thumbnail of user rodrigod5
Florida
83 reviews
174 helpful votes
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April 20th, 2016

I'm always satisfied with the products and services provided by Costco. You get high quality items at a low price, generous return policy and you can't find almonds at a better price than at this store :D

Thumbnail of user rutht37
California
7 reviews
0 helpful votes
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November 22nd, 2016

We appreciate you as much for your goods and services as for using sound, sustainable business practice (i. E., friends who work there can afford to live?! Right on!). Carry on, and we'll keep on shopping with you. Much love.

Thumbnail of user marias402
Florida
1 review
3 helpful votes
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May 25th, 2018

I used to be a member for many years but I didn't renew my membership because I got tired walking the whole store to find the product I needed... How a nasty way to make customers buy more... it didn't work for me. Now I go to BJ's and Sams

Tip for consumers:
na

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Value
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Thumbnail of user anthonyh119
Canada
1 review
2 helpful votes
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December 27th, 2017

We purchased a large game table from Costco.ca that was to be a Christmas present. Costco's shipper scheduled a delivery date prior to Christmas... we waited all day... they didn't show up or call us to reschedule. It is now Dec 27th and we are still waiting. Costco.ca is basically throwing their shipper under the bus telling me to deal with the shipper and taking no responsibility for this. This is unacceptable... I purchased from Costco, not the shipper, and I am frustrated by how Costco is handling this.

Beware and avoid purchasing from Costco.ca - I wish that I had seen the rest of these reviews before I purchased from them. I am done with this immature organization. They should get out of the online business and leave it to Amazon and other competent vendors!

Tip for consumers:
Stay away from their online purchases.

Service
Value
Shipping
Thumbnail of user zareha
California
1 review
3 helpful votes
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February 12th, 2019

Do yourself a major favor, check the price online first. Just purchased a Samsung 82 inch TV for $2,999.99 Costco Burbank, the online is $2,579.99, price difference of $420.00. The major agony, they would only price match if I had bought it online.
Now I have to pull the 82 inch TV off the wall, put it in the box drag it back to the Costco Burbank get refund and order another one online. Same Tv, same brand and all under one roof called Costco.
Zero common sense.

Thumbnail of user linht39
Canada
1 review
0 helpful votes
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February 28th, 2022

Costco using Capital one but this bank is bad service. They said they sent out the cash back coupon but never seen it. I called many times but until now still haven't received it. Even last year we're same. I have to call many times regarding the cash back coupon. It's really bad service

Thumbnail of user jina4545
Virginia
1 review
1 helpful vote
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July 1st, 2023

First delivered wrong one for me.
You guys said after wrong one return, then different refrigerator (I selected) will be delivery for me free charge.
Whatever you guys still not delivered, also charged again for new refrigerator.
You guys made cheating on me?
I'm waiting for answers.
Today I prepared for delivery, all of foods moved out. Now my foods are not available for eating.
I'm so mad now.
I loved Costco shopping.
But
Costco only made lied to me.

Service
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Thumbnail of user pj355
Massachusetts
1 review
0 helpful votes
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May 8th, 2022

I am a Costco member for over 20 years and love it. However, their same day delivery service is a joke. If you get your items in time and properly, you are a really lucky person. I tried multiple times and checked the service. They failed in all times in terms of meeting the committed time slot or delivering the quality product. Your luck may depend on the person fulfilling your order for packing and shipping. Costco doesn't have proper system and doesn't maintain packing and shipping quality. PLEASE DO NOT USE SAMEDAY order route. Better pick the items yourself.

Tip for consumers:
Don't buy online groceries from Costco. Buy directly from store.

Products used:
Groceries

Service
Value
Shipping
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Thumbnail of user brandisc
Tennessee
1 review
0 helpful votes
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August 31st, 2023

Anthony was beyond wonderful! He was helping me schedule a repair for my Samsung refrigerator purchased through Costco. He was so attentive and made sure to check in with me to keep me updated! We were joking and laughing and he made the wait fly by! It is REALLY important to me that this "Superman of Service" be recognized for a job well done! I was so pleased with my exoerience!

Service
Value
Thumbnail of user lonnie604
Texas
3 reviews
0 helpful votes
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April 2nd, 2023

Went to Kyle texas grand opening yesterday they wouldn't let us in unless we paid 60.00 for membership that's bull never even looked around would like to before I buy membership bad customer service we'll still go to sams club pitty

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Thumbnail of user dorrencej
Virginia
1 review
5 helpful votes
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May 17th, 2020

Wow! As a loyal faithful member for 15 years I just got the HUGE slap in my face. I went to the Costco Manassas VA and was checking out at register #7 at about 2:30 pm today 5/17/2020 and was notified that my membership expired. I asked if I could renew on my next visit and was rudely denied this opportunity. She said renewal must be made immediately or no purchases would be allowed. No warm fuzzy at all. I was shocked and did not have enough money to cover it all. After the shock wore off I gathered myself and drove 7 miles down the road and took advantage of BJ's impressive new membership offer. $25 is all it took for me to feel loved again. So long Costco. I won't be back.
*******@Gmail.com

Thumbnail of user federicol20
Utah
1 review
1 helpful vote
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July 26th, 2021

Costco online sucks. I have been waiting to get my Washer and Dryer since April, it is July 26th. Had three confirmed delivery days each time received a text or email, after I waited for them, telling me that they are not able to deliver them. Spent literally tens of hours on the phone to talk to nice but lying "service people". Already went 6 times to my Costco store to asked for help - Nothing! Over the last 31 year I know I spent close to half a million $ at Costco. I will not renew my membership no more. They will not get another $ from me if this is how they treat a long term costumer. I hope many other people will do the same.

Tip for consumers:
Don't ever buy anything from them on-line 4 month waiting and still don't have my washer and dryer!!!

Products used:
Washer & Dryer - If I would have them I would be using them

Service
Value
Shipping
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Quality
Thumbnail of user timm398
South Dakota
1 review
2 helpful votes
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May 18th, 2018

Ordered a Dining Room set in February which took 4-6 weeks to get but the problem started when we received it damaged. Three out of the four chairs were not level and when looking close the corners on some were left unstained. The table had a dent on the top that looked like someone jabbed it with a screwdriver so I am thinking where is the quality control? Started claim on March 22nd and was not picked up and credited back until May 3rd. This is after maybe 20 calls with shipping four different shipping companies and Costco. Nobody would ever follow up on the shipping companies as they didn't offer the services we needed until we had them check with the company that delivered it. Who would have ever thought of doing that? Polite on phone but did nothing to solve the issue.

Thumbnail of user kl267
Texas
1 review
2 helpful votes
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December 30th, 2013

I ordered Gift basket for client gifts for Christmas - delivery was promised 3-5 days with plenty of time for delivery - double checked on Dec 28th and discovered they never even shipped the gifts. Customer service offered no help and was quite the hassle and delay to even get a refund. I will never use them again.

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About the business

Shop Costco.com for electronics, computers, furniture, outdoor living, appliances, jewelry and more. Enjoy low warehouse prices on name-brands products delivered to your door.

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