Costco

Customer service is awful. I bought an air conditioner from Costco.ca online. After 2 weeks when I didn't receive my order, I sent an email to them and I asked to refund my amount, they accepted. But after 16 days from that time they didn't refund my amount yet while they told me it takes 7 to 10 days so I sent another email to them but nobody don't answer me. Online Shopping from Costco is the worst experience for me. If your time and money is important to you, do not shopping online from Costco.

We wanted to purchase a ring at Costco, but were concerned because Costco does not size rings. Instead Costco has a provider in the community, Jewels by George that will size rings. We purchased the ring and went to George. George was wonderful and his work was flawless. George also offers a 10% discount. Recommend both the jewelry and George.

I ordered a very expensive range from Costco. Almost $4k with taxes. It was supposed to be delivered Aug 2.
Costco cancelled delivery with no explanation or new date. This morning, I got a text message from Costco saying the delivery was coming TODAY at 2:00. We scrambled to get the old appliance disconnected, per Costco instructions. The new appliance never arrived. I called customer service and was told that the earliest the appliance can arrive is Aug 14. The CSR said she didn't know why I received the text and had no authority to help me other than to apologize and schedule the delivery. This certainly wasn't the fault of some poor call center worker. But to Costco logistics, I say, "you suck; do better!" This is my first and last major purchase from Costco.

I'm new with Costco, and it's fun and they have really cool things (like collapsible storage), and prime meat (?). Nobody but butchers sell prime meat, and enoooooormous chicken pot pies. But I live alone. Haven't figured out yet if its financially wise for me.

I just wanted to say a big thank you for the guy who cleaned up my sons mess today. He had a temper tantrum and he came right over and cleaned up my sons mess. I was going to pick up but didn't have a free hand at that second, thank you so much.

I usually shop online because my husband got sick, I like Amazon. If I'm not pleased with an item they refund me but I return shopping... Costco wants me to go to ups return an item. Don't recommend them, regret shopping with C... they are bad!

I tried to go shopping there but they made me put a silly looking placebo on my face so I don't upset the old folks who are scared of germs. News flash old people you need them! Then they made me wait in a line like I was a $#*! with nothing better to do. Then I get in there and they don't even have any of the things I needed so I embarrassed And degraded myself for nothing. They made me feel like an idiot treated me like their $#*! like I was a disease and then had nothing I needed. They have lost their minds and lost my business.

I mostly like Costco. I like their tasting service because I can try before I buy... and discover new things (frozen food, sauces, snacks). I almost always buy things I taste there. I buy all my paper goods and gasoline there. I have bought major electronics there. I would like them to keep Guinness in stock. I'm glad Fiber Bars are back in bulk. I sometimes get vitamins. I don't buy clothing, except slippers. There is no where to try things on and no mirrors. I would buy fresh food and other items if in smaller packages. Sometimes I split with a friend.

Tried calling them regarding them not unsubscribing from emails and they just act stupid! Can't believe they don't care about the consumer! Shame on you Costco for not paying attention to the people who make you rich!

Today at clareview costco, early in the morning right after 9. Shelf check out not too busy, and only 2 tills open. So i decided to check myself out, i was sent back to the long line because i had more than 15 items. Its the rule i was told. No signs anywhere. Since a few shelf check outs are free why cant ppl use them. The line was really long past the clothing sectiom. C'omon costco u got to do better than this.

Did not have Costco card and proceeded to treat us unkindly and all we wanted was to check out store. Not even great sales, ugly store, ugly mannerisms. Not going back, I will shop local. Not kind or friendly or Canadian.

I ordered a floral piece for a sick friend who lives in another state. It was supposed to be sent "next day". After waiting 6 days, I contacted Costco.com by phone. The wait time was 80 minutes. Then I tried the live chat option. I "only" waited about 15 minutes for an agent. Found out that the vendor hadn't even scheduled shipment for my order. The agent said he'd have someone call me or email me about the problem. I told him to just cancel the order as I wasn't going to wait another 6 days for a response. My friend is very sick, after all, and I just wanted to cheer her up. The agent then became somewhat rude, never apologized for Costco and the vendor's lack of service. I will never order from Costco.com again.

The SKU is limited, and you need to get there wright when it opens, and you have to buy a lot of most things. Doesn't sound like a recommendation, does it? But yes, the prices are great, the people are well-paid, and so happy and friendly (where else in Atlanta can you find that?), and their fresh-made food in the meat dept. is excellent.

Love this place! The selection of wines and organic foods and household items at this place not to mention the quality on all their items never ceases to amaze me! I have been their customer for decades now and never even once did I have a bad experience.

I just spent $6k on all new appliances from Costco and still do not have my washer and dryer installed 2.5weeks after it was delivered. My dishwasher came dented, still not fixed. Between sitting on hold trying to reach someone to get this resolved and waiting around 4 times for someone to show up at my scheduled time for my installation, I have spent a total of 45 HOURS(and this is not an exaggeration) taking time off from work, etc to get installed what I was told was supposed to be installed the same day or day after. Although I was kind, I must say I am absolutely appalled at the lack of knowledge and customer service with everyone I have dealt with on their team. I can understand if you don't know or have the answers but... find it, go out of your way for someone who is contributing to your salary being paid. I mean it is very disheartening. I give Costco a lot of business for household and business needs, this is really having me reconsider.

I love Costco. The savings are huge on most items and average on the rest but everything in the store is priced less than anywhere else. The thing I like the most is their awesome no hassles return policy. Their attitude toward returns in my local store is "if you don't like it, it's our fault and we are very sorry that you weren't completely satisfied".

I called administrative office in La Quinta California 11 times, transferred my call 1 time, no answer. Called back 10 times, no answer. Why have a phone in La Quinta California? When I'm there, lines are long, 2-3 people standing telling you to go to line #, why aren't they opening up registers to check people out?

I like Outrageous deals, manly deals, as I walk into the store. You should have Vuarnet sunglasses right there. Best lense guaranteed in the mountains. Meat deals are good. Personally, I think any electronic computer, headphones. IPad, phone, is a gimmick or clearance item, along with your equivalent of as seen on TV items. When I think of the things, I feel I don't need Costco as much as Costco needs me. OMG, I haven't been there in over 3 months.

Employees are rude. And manager don't do anything at Costco Glenn Allen, VA. I was yelled by an African American lady for not putting the bar on the band, its ridiculous, I remained quiet I'm not rude, but I'm paying a membership to be treated like that, no way.

If you shop around for what you buy here you will see that you really are not getting such a great deal and on top of it all you have to pay a yearly fee to pay more for your goods then you would elsewhere. So nop not for me, I like to save money not spend more. But more power to you all who like them.

Ordered ko2 tires correct size for rav4, waited 2 weeks. Arrived and mechanic said "speed rating for tire was 130mph and the car was rated for a slower speed and did not want liability to install them"? Spent my $1100 somewhere else.

I bought tires with a 50k mile warranty. One ended up leaking after about 10k got it replaced but they threw away the spare I had (with out telling me). Now I'm stuck with a flat tire and no spare. (Ironically it's the same tire they "Fixed") never again costco. Do your self a favor and buy your tires from a real place the customer service is ridiculously difficult to navigate.

Since the nearest Costco store is 45 minutes away, I decided to try ordering online. Big mistake. I ordered 3 bags. Costco plastic wrapped each bag and shipped UPS them separately (Three tracking numbers). One bag arrived more or less ok. One bag arrived 1/2 full. One bag went missing alltogether to the point that UPS declared it too damaged to deliver. No response from Costco. So out of 3 bags, 2/3 of them were severly damaged in shipping. Great puppy food. Costco packaging and shipping sucks.