Costco

I put an order online Costco.com and need it quickly. So I paid extra fee for the Express 1 to 2 Business Days. After one business my order status is still "Received", called Costco.com. Mr. J told me, since this is the first business day, you still have tomorrow to receive the item. Next day, the status is still "Received", called again. Ms L said, you probably receive the order tomorrow. Asked, that means I cannot receive my order in 1-2 business day. The answer, we can only process your order next business day. Therefore, your order may be received tomorrow. If you cannot we can refund your express shipping fee. What hell is that?

Ordered a laptop because they extended the manufacturers warranty. Didn't get the protection package they offered from another company because the company had horrible reviews. Price was the best I found came with in the days.

Came in 15 minutes before closing time to costco in Katy Texas. Kevin Guevara the certified tire technician was so friendly and helpful. He fixes the tire on the spot. So grateful for Kevin. Love Costco

I bought a whirlpool refrigerator in 2022 and I stop working and I have still lost food twice
I didn't report it the first time since he continued working the next day, today I lost my food again and the refrigerator failed again
I called customer service today and they told me that I should contact Whirlpool and that they would send me a technician, isn't it fair that being new they come out in bad condition and Costco sends me Whirlpool? I bought it at costco...it came out defective from the factory and they should give me the credit to buy a new one, it's not fair to repair something new that I pay them in cash
Very disappointed with your company, I hope for a prompt solution.
I've been with you for 10 years and you don't help me?

I can't believe they closed photo printing! What an I suppose to do for prints albums and invitations! I did all my photography printing through Costco photo for the past 14 years. Now they want me to use shutterfly, are you kidding me. Shutterfly is terrible the quality and color of pri ts are terrible, not to mention the price is 4xs Costco. I won't be able to afford to offer prints and albums anymore. I'm upset. What about the dozens of previous books and photo projects I had saved on Costco photo?

I have always been so satisfied with the service Costco have given in the years we have been with them, but due to the pandemic we have purchased on line no problem with the goods and if on the odd occasion we have had minor problems they have been rectified promptly, but the delivery by parcel force is terrible they give you an hour slot and then deliver 3to4hour later and this occurs every time, you should look for a new reliable carrier

I waited for 2 hours on the phone for customer service and finally hung up. I then tried Costco chat and waited 30 minutes. I got an answer to one of my questions about an order I placed and sent another question to Stephanie T. I didn't receive a reply to my second question and waited. The next reply to me was that she was disconnecting. I love Costco products but your customer service has gone down the toilet. I can now put you on the same level as Cablevision. I thought they were the worst, but you are right up there with them.

Love Costco, expecially their fresh produce selection. I like the variety of things they offer. Am dissappointed by too many items made in China. I like very much their Kirkland brand. Good value for the money.

It is absolutely not worse to pay Costco membership
It is absolutely not worse to pay $60 a year or more for Costco membership.
You dont need to be smart to figure it out but somehow it blows my mind to see so many naive people staying in long lines to check out or the same people who always have to look to even park their cars.
The most ridiculous is that Costco has such a low choices of products and most of them Are Not cheaper than in stores like: Walmart, where you have 100 times more choices of stuff and often cheaper stuff and food, Wincos, who has way more choices of food is also cheaper overall than Costco. Even Fred Meyer has quite comparable prices with way more choices of stuff and food... plus none of these stores requires pay for membership and none of them have so much waiting in lines and problem even park your car.

I always buy my electronics from Costco. If I have an issue there is never a problem returning the item. The online store is a great way for me to get items when I don't have the two hours to drive to the store. I love a store I can trust and that has the best customer service of any store I have ever been to.

Bought two garage doors from The Door Company through Costco Co. Oshawa Ontario. After one season one of my doors is rusting from inside and seeping through the folds in the door. Called Jerry Ross about the door, he came and took pictures and said would get back to me. He got back said they couldn't do anything for me. Can't believe they don't stand behind their product. Trusted them through Costco and my four neighbors had doors done to. Single woman. Betty Fraser

It is always a pleasure going to Costco and looking at all they carry and things I want to buy and things I can buy.My first experience with Costco was in Fla and it was so exciting to me and still is. Keep caring the good stuff Costco.

Costco is a first choice for most of our family shopping. Great selection of organic groceries for a good price. Their no question
Return policy is amazing and their staff is always helpful and smiling.

Had a Gazebo that was supposed to be delivered on Wednesday between 8 and 12. They never showed up. Got a phone call late that afternoon that they will be there the next day. Next day came and they called and said it was to heavy for them to deliver and will have to figure something out. I called Costco and they got them to deliver next day. Got a phone call and they said they would be here between 12 and 4 on Friday with two people. Next day got a phone call they would be here between 2 and 5. Waited and got another phone call and said it would be between 3 and 6. They never showed up until 6:20. Took three days of Vacation for this idiotic company that when they came for the delivery it was a young guy and old and the young guy got it off pretty much buy himself. Stay away from CEVA LOgistics. I can't get my 3 days of vacation back!

Cashier was rude upon entering line for checkout. Placed my card in the product divider, like I have for the last 13yrs as a member, and was barked at to "pick it up, I won't touch it!" Obviously, I was unaware of their change of protocol, so I placed it against the glass for him to scan. Apparently, I wasn't "smiling" to his satisfaction, called a supervisor and stated I had attitude. I spoke with the supervisor and explained my confusion for their updated check out procedures. He agreed not everyone was aware and it is not posted and therefore apologized. As I walked away, I could hear the cashier stating to the next customer about my "attitude." I guess because his supervisor didn't side with him, he got an ATTITUDE! I'll make a point to go out of my way to shop at Sams Club now!

It started off very bad when my tire went flat a on highway 410. I had to drive almost a half mile to get off the highway to safely change the flat. After I changed the tire I drove to Puyallup tire center and they quickly replaced the damaged tire, rotated the tires at my request. Since the tire was almost new they did not charge me anything. The attitude of all of the everyone in that tire center was so great. They also put the spare and jack back in the trunk were it belonged, Thanks Costco for the great service.
Bob

Very bad experience. Very bad service when it come to repair some large electronic item. I dont want to write everything because I don't want to go throw more stress. The only thing I can tell you is that please never buy any big electronic item from Costco. Buy from Best buy because they have best service when it comes to repair.

Are you buying avocados from Costco and they were always top notch; however, over the last three months I've bought two bags and they were so green, I couldn't ripen them up in a paper bag. The last bag I bought was last week and they've been sitting inside a brown bag for seven days and are still green and hard as a rock. 6-21-17

I ordered a laptop computer for delivery to my home address.
I ordered a laptop computer for delivery to my home address as I was traveling and needed this laptop.
Costco somehow shipped the Laptop to the warehouse (Davie) and not to my home address. It was a Costco error as my order online clearly stated my name and home address as the shipping address. This was extremely frustrating since this was the second miss-delivery in 4 months as back in February/March they miss-delivered as promised. In addition, as a customer and all the frustration for not having my laptop as expected, their customer service help show no compassion.

Date of experience: June 05,2023

Bought a Sony TV and having issues, Sony no help. Looking for Costco to step up and make exception and allow me to simply exchange since same TV still available online. No go,,, Costco refuses. I have spent 10s of thousands in online orders at Costco in the last few years, and that does NOT include my warehouse grocery shopping! I have never asked for anything and the one time I ask Costco to step up and help me as a solid customer, they fail big time. I am done. I will continue to buy some grocery items as required, but never ever buying any big ticket items from Costco online again. I will go to Best Buy or other retailers.

I returned items that is not good per Costco return policy and got banned from buying items online.
Double edge saw!
If Costco continue to block customers from buying because of their return policy they will lose customer and business and bottom line Costco will be closing soon!
Dont punish your customers that follow your return policy but change your return policy!

Costco should have a single senior rate at half the cost as families. As a single senior 82 years of age I don't buy much at Costco because admission is too high for the small amount of product I would buy.

On 11/30/17 I wrote the review Verizon's Qmadix Screen Protection Are Nonsense. DON'T buy this product. And included that i'd bought this product at a Costco through the Verizon Wireless kiosk. Verizon and Qmadix did not contact me, but Costco did! They helped me problem solve the issue and get my phone fixed. Thank you Costco for excellent customer service and being interested in helping.