Costco

I have been waiting to buy this generator: Firman 7500W Running / 9400W Peak Tri Fuel Generator. It was in my monthly ad for $599.99 and said to be available online. But when I tried to order it the price was $699.99. I waited an hour and a half to speak to a customer service rep to help me and she said that there was nothing she could do about the online price being $100 more. This is unacceptable!

On 11/16/21 I went to Costco to find out if they have my pants in my size. I have gone to Costco for the past 3 weeks and they never had my size. I went to the clothing area and found my pants and they only had one pair. I put the pants in my cart and continued to shop. I put my cart off to the side to grab something and when I came back my cart was gone. I went back to the clothing area and spoke with Shauna Anderson she looked at the go backs and my pants were not there. Shauna and Elizabeth Mackie went separate ways to look for my cart. Elizabeth found my cart and my pants were still there. Both of them went above and beyond to help me. Most employees would of told me good luck finding your cart but they didn't. Best Customer service experience I have ever had. Thanks Shuana and Elizabeth.

Never been to Costco and Never had an employee stand so close and hawk eye for me and my family to pay for our goods. My mother wanted to take me Christmas shopping and employee informed us could not spend money if I was not card holder and they do not take cash.the women continues to stand right beside of us. not giving us even 6ft to check out looking into our purses and wallets to see who was paying what. I didnt want the items after the experience instead I went to sams and had more variety and such a pleasant customer experience there!

COSTCO is great on all fronts. Great products for each category, a business running on all cylinders because the owners care about their customers, care about their employees and the consumer benefits. What I don't find on the site, I find at one of their locations and I always see happy faces.

I buy TV from Costco 10 months ago is not working i call them they say call lg i did call lg they say o. K but after two days she call me and she say sorry we don't have time at this time we will call you one week to let you know when we send some body to look at your TV? You what we don't know how long we have to wait to see they have time to send some body to look at TV from Costco!
So why Costco wright at TV BIG there is warranty... Just to sale TV faster.

T

Since my review of Costco customer service, I have been contacted by the company. The TV has been delivered and Costco has acknowledged their shortcomings and have offered a satifactory resolution to my problem. As a result I have given them and improved rating and will give Costco online another shot.

I received my online order of laundry detergent with the container cracked and contents leaked out into the bag. It was a colossal mess. When I called to request a replacement I was told they would be sending me return packaging for the exchange. I had already explained the mess and had already thrown the goopy bag away and had the container hemorrhaging the remainder of the contents into my utility sink. I should have carried the leaking bottle into my local store and said "here you wanted this back." Asinine and horrible customer service.

I picked up the 6300 at the Costco roadshow. We do tons of smoothies for our kids (because one hates this, and one hates that, I can throw it all in the blender and call it a day, and they drink it happily). I had been debating whether or not to get a Vitamix or a Blendtec. This machine just seemed like a better deal overall.

The best things Costco have going for it is proximity & deli items. CSRs in self checkout are snippy & it is ridiculous they do not allow customers to scan their own items with a scan gun; nor do they have a scan and go app. Self checkout CSRs are abrupt & crowd over you at times. It's really aggravating!

Every time I order delivery now almost everything in my boxes are torn apart or ripped up or opened. I would say 6 out of the last 7 deliveries... it's that bad... sigh

What a scam. Signed up for executive and never received any of my rewards so I downgraded. Instead of telling me I had rewards(just never got mailed to me) they let me downgrade which nulled my rewards I had already accumulated up to that point. So after a year of no rewards I asked the customer service counter and they said I lost them and they couldn't do anything about it. So I cancelled my subscription with the credit card. Then to get my cash back off the card I have to go back to the store that I just left. What poor customer service from Cosco. Chase freedom card is just as good and they actually provide you with customer service and give you your earned cash back. What a concept for a business. Not worth the headache to do business with cosco

I RENTED a car from Budget through Costco which was the worst experience on Budget behalf. I received a car with multiple issues which Budget refused to assist me with. I called Costco which stepped in and did a awesome job of making me fill like a valued customer.

I remember costco, as a kid. Sadly their not the best prices for electronic devises anymore. Also, sadly, their bulk use to be in blulk and had pronominal prices. Current day costco, the couple that ive been in doesnt seem much different than a supper walmart and they have the lower prices. However, the assortments are pretty nice, and they do have the lowest gas prices. However again, i dont find either worth a membership fee, as a consumer gas card results in even cheaper prices, which can be used at local arco, bp, or cherveron stations. As also if you redeem cash purchases for fuel in a texaco station, you get the flat rate, and that cant be beat. Where anything less than 3.00/g premium quality fuel, that is what i am going to buy.

Many orders placed and received without incident, and good customer care.
One exception: I ordered a 53" flat screen TV that did not come. I followed up to learn that it was on a loading dock in NY (I live in the SF Bay Area, and the shipment came from the San Diego area, so this made no sense). When the TV finally arrived, it was a far more expensive model, and it was clearly addressed to a person in New York! Ultimately, I got what I had ordered and the poor customer in NY, hopefully, got his!

I ordered etickets TWICE, the first order was cancelled unbeknowst to me, and it took 4 hours! I missed 2 movies. I called them 3 times. The 3rd "representative" basically refused to let me talk to a supervisor saying the supervisor can't process my order any faster. After 20 minutes on hold, it turned out the supervisor could get my etickets in 15 minutes. Surprise, surprise! By then it had been 4 hours later so i just wanted a refund. I complained about the lack of information provided by the 3 other reps ans how much time i wasted in waiting for these tickets and what an inconvinience it was. All the supervisor said and did was "i'm sorry you feel that way." that was sunday. Today is tuesday. I have 2 charges for $39.99 that i am still waiting for. WORST. CUSTOMER. SERVICE. EVER!

Waited 45 minutes for a scooter and I just got tired of waiting around its really bad you only have 5 scooter for the Fort Wayne Indiana Costco store need to be looked into getting more scooter for handicap people

Caution! When trying to purchase online from Costco--they can automatically cancel your order, and put a hold your funds with no ETA to release/refund them!

I had entered my credit card info. Correctly as it appeared on my card, with the correct pin etc. (I confirmed this with my bank), but when I entered the name in the Bill-to address, did not match EXACTLY with the card (i. E. Sandra vs. Sandy). Therefore, their order system automatically cancelled my order and then put a hold on the funds at my bank until they get around to releasing them. A simple error trap routine in their online order system would prevent this and/or highlight the difference (if required). BTW, other major online retailers (you know who...) do not require they match exactly or seem to have no problem handling it.

I called their Costco Customer Service twice to try to figure out what happened as the bank sees no error on their end while Costco continues to hold my funds. The Costco Customer Service representatives cannot change the Bill-to address name difference nor can I and they could not provide an ETA when they might release the funds back to me. Apparently, you can do nothing from your bank to release them either, only the merchant (Costco) controls the release of those funds while you wait...

Really not professional or ethical. The other larger online sites (you know who... again) also appear to have much more knowledgeable and helpful customer service reps unlike Costco's! So, shop anywhere online but Costco! Let them do what they do best, JUST be a big box-store merchant, not an online presence in the marketplace!

I have been purchasing glasses for years at Costco, never had problems with my lenses until I replaced maybe in another year or longer. I noticed recently in the past year starting 2017 a big difference in the quality. My lenses were showing scratched with in 4 months, a speckled film. They replaced the lenses once on my Raybans as a courtesy but the second pair started to show scrtches and this speckled film in about 4 months again. Be aware when pauying their low cost vs other stores they are using some inferior quality of polycarbonate. I have another pair wering just as much and no scrtaches on them, same use and cleaning had them for a few years.

Tried to use photo computer to order pics. The computer kept getting stuck. Asked for help. Lady grudgingly looked at computer. Pushed continue and left me to CONTINUE TO GET NOWHERE. After 1/2 hour gave up. I have now given up on COSTCO!

Ordered a tv as a gift for parents on Nov 28th. My Costco credit card was billed on Dec 3rd. Dec 5 received confirmation delivery would be Dec 6th No show and no call from logistics. They rescheduled for 5 days later confirmed the night before and 9:00 am the next day received a text that they were unable to deliver call to reschedule. Called to find out what was going on was assured text was an error and tv was on truck would be delivered by end of day. Again no show. No call. Called logistics only to be told that earlier in the day logistics had reordered the tv at the same time they assured me it was on the truck! Was told TV would not be delivered any earlier than Dec 27th. Total runaround. Asked if I could have someone pick up the tv In a Costco club near my parents and was told no it's a separate entity. Extremely disappointed and angry. No tv for Christmas. My card was charged which I am disputing. Lies and more lies. No accountability.

I joined Costco last year couldn't get a membership card because their machine was broken. Went back a few weeks later, they still couldn't print the card. Apparently this store only has one or two people who do the cards and they weren't in. I was finally able to get a card today after a year, I wasn't very impressed with the service then went in to shop. Only picked up one item and brought it to a checkout to pay for it only to say that the line doesn't take cash, only credit. Sign says cash or credit. I was directed to another line. I put the item down and said "I'm done" and walked out of there throwing my card in the trash on the way out. I had an executive membership card. Biggest waste of $120.00 in my life. I will NEVER return there again!

For 3 days straight, I have been trying to get ahold of Costco CS online to check my online order that I placed 9 days ago. They originally processed my order/payment and then after a couple days my money went back into my account and they still haven't "re-processed" the order. All I wanted to know was why that happened and when they will process the order again. In 3 days I have called 7 times (all at separate times of the day). Each time the call says the same thing, "we are experiencing longer than normal wait times as the call volume is higher than normal" Each one of the 7 times I've called, I have been given the option to leave my phone number. I do and they indeed call back after a couple hours but when I answer, a male recording comes on and says, "we are experiencing problems with our phone, please try your call again later"! Absolutely TERRIBLE customer service, I hope I NEVER have to order online from Costco again! Buy it in store if you have the option!

I have never been unhappy with anything I have purchased from Costco, I have 100% confidence and prefer to purchase my electronics from Costco because they offer an additional 12 month warranty through their Concierge Service! Their customer service is the best!