Costco

My husband went to Costco in Fredericksburg, Va. On Friday April 4th, morning. He was called on Friday evening at 5 pm to come back to Costco because his check wasn't filled out by the cashier. My husband informed the person calling that his check is always sent through register and he just signs it. He was told it wasn't done by the cashier and he needed to come back to the store. We live 33 miles away from Costco and my husband is immunocompromised. We went back to Costco and Saturday and he filled out the check. I asked couldn't this have been done some other way like charging the bill to our credit card. We were told that he had to come back and fill out the check. He went early so he can avoid crowds and less risk of exposure because of his health and then he ran the risk of being exposed again on Saturday. We all are dealing with something that we have never dealt with before so we need to think outside the box.

Of course the most important thing for us is the savings we realize shopping at Costco / the one flaw is that on occasion there will be an item that is a once only item never to be seen again - just like at the Dollar store / Dwight N.

Ordered desk from Costco to be delivered to my home. Although info said it was out for delivery last week- still not here and Costco has been no help with the tracking of this order.

Always happy to shop at Costco!
Their service is out of this world!
Recommended. The store to many people.
Great for food, clothes, jewellery and household appliances.

Trying to oder luggage for Father's Day gift; keep getting "Invalid Credit Card Information"; same message with my VISA and my husband's, although different financial institutions; customer service guy insist that trouble is with card(s). He finally got it to go through, but now three days later, THEY EMAIL MY DAD, SAYING MY CARD WAS REJECTED! Telephone wait time +20 minutes. UGH!

Have ordered numerous products over several years. Prices & selection are strong points. Deliveries have been good - within 24-48 hours of estimated delivery date.

It's alright to get some random stuff when you don't really care much about the quality, but I think its only good for groceries and food, everything else has been somewhat disappointing.

Noticed there are no Trump books offered or available and many Obama unsold in Costco warehouse. Guess they are part of those who do not favor equality?

As someone on a restrictive diet, they literally never have anything I can actually eat in stock. Useless to pay for something when you can use it 0% of the time.

As any Costco customer knows, it's value, great employees, and a (usually) great shopping experience that keeps us coming back.
Besides the cheap hot dogs. :)

It's just too busy. I have a full-time job and am unable to shop in the middle of the day. Their hours make is such that these isn't really an off time and therefore a miserable shopping experience.

I rate Costco overall rating of 4 star except of a Cashier whose name is Trish who was rude and arrogant. It is recommended that she should review customer service ethics.

I recently compared my monthly grocery bill between a couple of stores that I regularly shop at and Costco offers the most savings hands down. Even with the membership fee included.

I love CostCo for many reasons, but mostly because of their amazing warranty on everything. I got a GREAT deal on CARPET through them, printed business checks & used them for travel - all great experiences. Love the food selection & awesome sampling on Saturdays allows to try before buy - another way to get us hooked!

Best thing is that ALL STAFF seem KNOWLEDGEABLE & ABLE TO HELP - have never had an employee say "I don't know..." because they usually do. This is a NO-HASSLE place.

Took the day off, unloaded the fridge and freezer, moved heavy furniture etc. to accommodate easy access for refrigerator delivery. To my unpleasant surprise the delivery folks were unloading a refrigerator that we did not order. Apparently Costco loaded the wrong refrigerator in New Jersey for our delivery. Spent one and a half hours with Costco on the phone trying to straighten this out. No resolution other than to start over and order again. The supervisor was useless. Just repeated a prepared speech with lots of "have a fabulous day" and "it is my pleasure to assist you" thrown in for good measure. Compensation? The supervisor said they will not talk about it until after the refrigerator is delivered. The original person said possibly a $100 credit but no promises of anything. This is in no way compensation for a lost day of work etc.

Now to put everything back and do this all over again when the correct refrigerator arrives (hopefully). Really disappointed with Costco! I expected better.

Costco has some excellent deals, but it is important to understand the prices and products you are shopping for or you'll spend more for them then if you shopped elsewhere.

Excellent customer service! Hate to return things, but if I ever have to, they never bat an eye. We spend plenty there and nice to feel appreciated. Great quality also

The prices here are great. It's also super easy to return stuff and Costco has the cheapest gas in town! Just don't go on the weekend or it is packed.

We tried the shipping program from Costco, all I can say is don't do it. Their two day shipping is now 7. If you're going to order on-line use Amazon.

Costco pays a firm to write false articles that are presented as fact to our leadership to make another dollar. Look up Buzzfeed, " This Public Relations Firm Has Been Secretly Placing Articles In Conservative Publications"
SHAME ON COSTCO executives to allow such crap so they can make another buck.
I am enjoying watching amazon take this company down. "What comes around...

Costco is just awesome! Customer service is top notch and products are high quality for the most part. Then if something is not up to par, they accept returns no issues! Just a great place!

No washer dryer but billed July 5 $1,377.99! First delivery team wouldn't take old dryer out and said 3 persons needed to carry it. Paid another person to disconnect it and one man hauled it out. Account charged
Next expected delivery date, July 11th. Not scheduled. July 25th brought washer/dryer, one stacked unit. Took old washer, which worked. Broke dryer and took it back saying new part would take 5- 7 business days, then they would fix it and Set up new delivery date.
Now no dryer and no refund! It is August 14th and "customer sevice" just tells me they will send a form with no information on when I'll get my refund. Citi card says I have to pay it or pay interest even if a refund comes in next billing cycle. No one will even tell me if a refund has been processed!
The store says they are separate from Costco.com and won't help either.

Bought a refrigerator on June 4th. No problem, smooth and easy purchase...
2 weeks later Innovel Logistics rang my doorbell and said "We noticed heavy damage to the box containing your fridge, so we took it out if the box and yes, it is damaged i the front pretty bad. You need to refuse delivery and irfwr another one". This was on my porch, not at their warehouse by the way. Why even bother coming... so on Tuesday 2 weeks later, Innovel Logistics delivers no 2 reacemenr fridge, and guess what, you guessed it, damaged AGAIN. Ok my porch... AGAIN... Hello Cotco, when can I get my third refrigerator, they say "another 2 or 3 weeks " I said hello Lowe's, can I get the exact same model? They said "yess sir, see you in 3 days"
Done, do not trust Innovel Logistics to delivery anything, unless it's a mattress.
By the way, I am dreaming of an ice cold beer out of a new refrigerator, and not out of a cooler, lime I have been doing for the last 4 weeks...