Costco

As if Costco isn't awesome enough already, now you can return things without receipts because they have your account to look up everything on. If only other companies were this on top of things.

Costco has the worst customer service I have ever experienced in my life. They constantly treat us like criminals and have on multiple occasions accused us of theft with no evidence on their part.

Had difficulty with online order, was delivered to the wrong address twice! However, COSTCO Customer service took care of all, and I got the order within two weeks. They took care of the shipping, credits, and all other issues.
I will use them again! GREAT SERVICE!

I purchased about 5-6 items and the total was 150$ and then and another thing is that I went to go checkout, and there was a problem I then had to wait about less then a minute. The cashier glared at me after I told her what the "wait" was. The other person who packages the grocerys was also talking behind my back when he spoke in a language he thought I did not know and said to the cashier " I think they don't have a card..." and said some other stuff that I didn't want to waste my time in, I could not believe that he actually said that! I then went to my car to unload my groceries and then realized that mu bread was all squished up because he decided to be rude and put my fairly heavy loaf and clothes on top of my bread and then my groceries were packed unorganizinlgy! I would give it no stars but that's not an option here on this website. Do not waste your money or your time here cause the people are mean and the prices here are CRAZY!

Quite often, I'm unable to find what I'm looking for. However, when I do, the price is excellent.

Their house wines are an excellent buy. Very good "table wines" for a discerning palate.

When my kids were at home I did a lot more shopping for bulk items, but since they have moved out, I go in for the jars of nuts, protein drinks, pharmacy items, books, kids gifts and wine

It has been a while that we buy chicken from Costco any kind, different parts and we experienced the tast very different and awful, I keep throwing them out I don't know what is it but more taste like plastic, I won't buy it anymore it's just wasting money and time

I bought a 75 inch TV from Costco thinking it would be more convenient to have them deliver to my home than buy it at the store and have to move it myself. Big mistake! They were going to deliver to an incorrect address, when I call them to rectify the error the lady on the phone stated they couldn't change the address so I asked her to cancel the order and placed a new one, she ended changing the address after she told me it was not possible and I asked her to change so they changed me for two TVs after I placed a second order to replace the one she was supposed to cancel. It took me 3 hours on the phone and half a dozen phone calls to have them stop one of the order so they can refund my money to the CC I used to purchase. To top it off CEVA logistics is a horrible company that does not answer any phone calls, I have called them multiple times and have spent hours just waiting to talk to someone without an answer.

In my town gas is 2.82 and yesterday at the opening of the new store, was expecting great price instead it was 2.89. Plus, I drove 32 miles for that 2.89! A customer who was filling gas said loudly What a welcome for a New store with this price. We went ahead and filled our tank but the gas valve shut it down early and we did not know till we were heading home and noticed it did not fill it full. We ended up filling 8 more gals in town at 2.82 and that was another strange thing? I bought things at Costco and went and compared it to HEB 4/5 items and I saved 10.00! So what did I get for my 120 membership? I wanted to send an email to Costco but they have no email, just a phone number and I don't want to leave my remarks with someone who may not pass my message on. I also tried their auto insurance for a friend and at first sounded great but later it went so high cause my friend had an accident, not his fault but Costco auto ins. Would not budge. Even at 60.00 membership, I don't see much saving. Will think when the renewal comes around to do or not to do. Each time I go there, I will start comparing to HEB and see if I am really saving. Their clothing, I looked there also and I can get better at Ross on a Tuesday, 10% off as I am senior. I know some items we cannot get anywhere but is it worth 120.00 membership? We used to be Sam's members but we gave it up as there are 2 of us and do we need that much stuff, no! And Sam is in our town! Food for thought!

I just spent two hours between chat and on the phone with a manager for something that should have been quite simple. Costco.com and Costco are quite separate and therefore, their customer service suffers greatly (thus the 2.5 stars out of 5 on this site). I will shop at Sam's Club.com and Sam's club until this changes. Costco wanted to charge me $800 to ship laminate flooring. Sam's club has almost exact flooring and they offer the Click and Pull offer. I let them know that I just had surgery today and didn't want to have to run around to various clubs to pick up 60 boxes of flooring. They didn't even empathize... not that I wanted it but just as a courtesy.

Sam's club employees shop for you and everything is ready for pick-up and you can pay online or at the club. Costco... you will have to step up your game pretty quickly to keep up. Manager called back way after the allotted time and really offered nothing to help. I am all about good reviews and kudos to those that deserve and rarely write bad reviews but I expect more from Costco and Costco.com. I am off to shop at Sam's Club, contact me if your customer service improves.

I bought this product after coming home when I open on the next day morning everything inside has fungus this is not at all fair Costco is cheating customers now a days with this kind of products...?

Nov 2022: I started a chat and was placed at the 39th position, after 39 minutes my time came available. Agent TALEI A. Texted a message that I would now be placed in the 61th position. I never a had a chance to say anything! What a waste of time, and at 70 I don't have a lot of time left to waste. Last time I try that!

If I give my daughter my card to buy for me something because I may not be able always to go to the store and she is not a member. You should let her purchase wit MY CARD, you should be more flexible with this rule, it's fair maybe not a good business for you!

For years, I had used a well-known fruit and baked goods company for shipping holiday baskets to friends and family. However, the past two years have seen a tremendous drop in quality and service. I was talking with a colleague about this and she mentioned to me that Costco Online has gift baskets and other goodies that can be shipped for holiday, birthday, etc... gifts.
I was so pleasantly surprised when I logged into my account and found a treasure trove of items that can be sent via Costco service with guaranteed delivery! I decided to try the service and sent two different gift baskets to two friends as Christmas gifts.
They both called and told me what a wonderful gift they received. The baskets were beautifully arranged and chock-full of baked goods, cheeses, and fruits. I was notified, by email, the next day when the order had been processed and then notified as soon as there was a tracking number available. Both baskets arrived (Texas and California) on-time and in great condition.
Needless to say, next year will be spent ordering gifts from Costco Online!
As an aside, the store where I live is always meticulously clean, organized and the displays are beautifully arranged. The staff is outstanding and helpful. I had been a BJ's member for years, but decided to move over to Costco because there is a larger variety of items, and the prices are comparable.

I have been shopping at Costco since the 90's. The reason, good selection, good prices, and excellent customer service. If you have yet to shop Costco, you are missing a treat. The only thing that a new Costco shopper might feel weird about is no shopping bags to bag your purchases. That's not a problem for me however since I can back up to my door and unload. They do have card board boxes from stocking for those that want something to carry groceries or other items but I hate having to break them down at home and putting them in my garbage. They have a liberal return policy. I am not a big returner of things I purchase but I did return a TV and a few other things and there was not a problem at all that I experienced with the returns. Same with a few produce items such as a water melon that was way past ripe and therefore uneatable. I just told them about it and they refunded me without bringing it in which would have been a major pain. They accepted the TV I returned without boxing. I did not like some of the TV's features and returned it about a month later and got a different TV from them. Their extended warranties through Fair Trade are excellent and I have had to use that once for a cell phone and - again - no problems. Given the return requirements of some other stores, I am very favorable impressed with Costco's.

LIERS, They are inoperative, DO NOT BUY FROM THEM ONLINE!
Ordering contact lenses online is the intergalactic black hole.
People send you an email whenever they feel like it.
1 you don't know where the order you made is.
2_ there is no way to fix an error with the prescrption
3 CAUTION Employes + lazy bears in front of computers cannot recommend what is part of their resources > they do not know how to use them.
4- don't trust, DON'T EXPECT ANYTHING FROM THESE PEOPLE.
They lie to your face, they have no scruples,
Lies:
1+ the order was sent
2=we call your ophthalmologist
They don't call the ophthalmologist, they talk to their optometrist.

THIS IS TYPICAL OF BANANA COUNTRY.
WELCOME TO THE NEW USA.

To start, we ordered a large order from Costco.com. We live in MI and my brother lives in CT, where we were sending this package. Two days later, a box shows up on our front porch, not CT. When we made this purchase we were told that it was coming from the CT location because we picked Jif peanut butter, which was not available at that location and had to get Skippy. We call the customer service line, we get hung up on and call back. This time we get an actual person. They are telling us we have to take the box back to our local Costco and wait 5 days for a refund. So we end up having to repurchase the entire order basically, that got shipped to the wrong address, and were told it had two day shipping. It then shows up four days later and we get double charged for everything. So we spend another hour and a half on hold after being hung up on twice, to get no help. The send is to a manger named Jessica who did nothing and was extremely rude. This has been stressful and expensive, this company is incompetent and rude, I want my money back for this membership and to never have to deal with them again. And they were like what were you expecting, and at this point I would really like an actual apology for this run around and how we have been treated. The prices and quality of products are not the greatest to keep me coming back, this service has guaranteed I will never shop here again.

My son eat tons of food, cause he have that crazy bodybuilding dream, so I buy tons of food there, from beef to cans, all as bulk and their are amazing.

Costco has a pathetic delivery service. My order was schedule was missed thrice and i was not informed. I had to call customer care to reschedule it and they just cannot provide any assurance when it will arrive. This whole process costs me my time, unnecessary anxiety. Now i realized value of amazon delivery.
The customer can only provide you false assurance and push the date. I wish costco gives back 10% of the cost for every missed delivery, i am sure most of us will get the item for free. I STRONGLY RECOMMEND TO NOT USE ONLINE DELIVERY OF COSTCO, it will save you a lot of anxiety, pay loss and medical bills.

I took my brand new Porsche Macan to the tire center at Costco for new tires. When I was called to come back and retrieve my vehicle, I examined the tires and noticed every single one of my brand new rims was scratched! I filled out an incident report and to no avail Costco did ABSOLUTELY NOTHING TO HELP. This is where they get you - they make you pay before the service is performed this way Costco can say they are not liable for any damages. I paid nearly $2,000 dollars to have new tires put on and damaged rims on my new vehicle this is unacceptable. This case has been escalated to corporate and still no help. It has taken now three months to get a response from Maria who is head of claims department. She is now claiming that Costco is not liable - Cancelled my membership and will never have one again.

I have been a Costco customer for five years and have no complaints. Exactly what you expect in the store and their car buying service sent me to a terrific deal on a Toyota Highlander.

So, instead of simply calling to confirm or fix any discrepancies on an online order, they simply CANCEL the whole damn order and wait TWO WEEKS to refund your money. That is absolutely an abomination.

I do love Costco, but mostly in-store. I have tried to use their online site, but with most larger items I think it's easier to go into the store and see what's up before buying.