Costco

Crew was on time and did an excellent job installing my whirlpool refrigerator. Both men were friendly and helpful, giving instructions verbally to show me the new to me product.

Placed an order for printer and it went thru ok. Get a message 4 days later stating there was an error on credit card info, placed order again and get the same response. Costco now has over $600.00 of my money held up and say that they cannot release my funds for several days! If my orders are cancelled, why wontthey release my funds back to me? WHAT A JOKE! NEVER AGAIN WILL I ORDER FROM COSTCO! They made the mistake and now I am being penalzed from my bank for it! And the best part... They are all a "call from home" operators Had to go thru 5 diff operators and the last 2 acted like it was a joke!

You must shop, but sometimes the items are really a good buy,
Some not so much. Food is always exceptional.
The parking area where the carts are should have a sign that
States DO NOT LEAVE CHILDREN OR PETS IN THE CAR

We need more in North Carolina Please. That would be great! A lot of folks tend to shop Sam's Club & Bj's because they are a lot closer to us than Costco.

DON'T TRUST COSTCO OR THEIR THIRD PARTY VENDORS! I was poisoned from the bread I purchased at this location. It was Alpine Valley Organic Omega 3 bread. I found pieces of electrical wire In several pieces of bread. It was a two in one pack and I ate more than half of the product. I filed a complaint with Costco and they confiscated the bread. It toke them nearly three weeks to send the bread to the company. THEY DID NOT PULL THE REMAINING BREAD OFF THE SHELF AND CONTINUED TO SELL IT TO CUSTOMERS. I complained with the FDA but it was up to Costco and Alpine Valley Bread. THEY LIED TO THE FDA AND TOLD THEM THEY WERE IN CONTACT WITH ME ABOUT THIS MATTER, BUT THAT WAS A COMPLETE LIE! No one ever reached out to me or returned my messages. The Copper wire could have taken my life! But they don't care because they are mega rich and people think Costco is the holy grail...

Costco is a big company that manages to still do things well. Good products, good quality, good options, and sometimes you can get an amazing deal. A three-story cat-tower for $70? Yes thank you.

My only real complaint is the long lines and parking lots. Defiantly not worth going for one or two items. Love their Pizza & hot dogs, but again not worth going just for that.

I was told by people that Costco had good customer service, so I bought a dishwasher (with free installation and haul away) from Costco.com. Today the contractor hired by Costco, HT Hook it up, came to install the dishwasher. The person who came to our house, named Jerry, was extremely rude and impatient, and refused to install it. He also refused to haul away the old dishwasher despite the price included haul away. He just dropped off our new dishwasher behind our car in the garage and left. I called Costco but was transferred to a logistics woman. She refused to give us the $150 compensation even if we hire a plumber to do the installation. The logistics woman was terrible and kept saying free installation is just basic installation and does not include anything about valve. Tried to return the dishwasher but the logistics woman said we must keep it for 7 days before it can be picked up. Then the installer called back and asked for $120 in addition to the so-called free installation from Costco. Clearly, the installer just wanted to make more money out of this. The dishwasher was left on my driveway and I had no clue what to do with it. Finally I had to agree to pay the installer extra $120 to get the dishwasher installed. Not happy. Since when Costco customer service became so bad. The logistics woman was a shame, offered no help, and hung up on me. Would NEVER buy another appliance from Costco anymore.

Costco is well worth the membership fee.The well-curated collection of consumer goods offered make this one of the first places I check when shopping.

We bought a new dishwasher from Costco. It was delivered a week later, as promised. We were told it would be installed the same day. The time for installation came and went. We called and they said they would have to reschedule for a week later. 1 day prior to THIS installation day they text and said they would be delaying for 2 more weeks out. We hired an independent installer and got it installed that day. Costco REFUSED to refund our installation fee. WE WILL NOT ORDER FROM COSTCO AGAIN>

Website promised free install on purchased appliances. After delivery they decline to install range hood and charge extra $100 for range install. Do not trust them.

I live in Springhill Florida went to the Costco that was about 40 miles from me and bought a piece of salmon and a piece of cod ended up throwing both away the worst fish I have ever eaten or tried to eat in my life very disappointed Costco will lose my card and never go back again by by Costco

Another antiquated business that needs you to create yet another marginal internet account instead of using top-level single sign on SSO providers e.g. Google, Facebook

I love both of my new computers. Costco is the best place to pay a reasonable price on better computer than you will find anywhere else. More memory, more functionalities!

As a loyal Naperville, IL. Costco member, I get SOOOO dang frustrated with the way the store manages it's product inventory. Items are here today... gone tomorrow. And why does this occur? Well, according to store management, decisions NOT to reorder particular items is always a function of low consumer demand. Bull S**T! Examples are:
1. Campbell's Soup makes a tomato basil soup in a bulk pack. I could tell by the lower inventory during my weekly shopping trip that this was a popular item. Disappeared off the shelf. Reason? Low Demand! BS!
2. Costco stocked large containers (3+ pounds) of Philadelphia Cream Cheese. This sold out fast and never returned. Instead, Costco stocks a jumbo box containing 6 or 8 individual 8 oz. Packages. The large contains are much more consumer friendly... where did they go? On the shelf and offered once... then disappear?
3. Tobacco Hot Sauce. My local Costco does not stock this popular brand but 1 day a full pallet showed up. I stocked up and within 2 weeks the pallet was empty... On the shelf and offered once... then disappear?
4.3-pack Boursin Cheese. This popular product was available all year and the store occasionally ran out of stock but it was quickly replenished... then one day "poof" it disappeared. What's interesting here is that the product was back in stock of the Thanksgiving/Christmas holidays... but now... it's "poof" again. Discontinued due to low consumer demand? Highly unlikely!

Listen to your customers, Costco!

Just received the new CIBC Costco information. IMO Costco has moved backwards in their Credit Card offering. According to the package, here is where I see they fail:
1 - NO Travel accident insurance
2 - NO Car rental insurance
3 - NO Travel baggage insurance
4 - NO Travel assistance
5 - Returned cheque fee $42.50 vs. $29 (Capital One is American and they charge less than a local bank?)
6 - Statement fee of $10 - WTF?!
7 - NO Price Protection Service

They will say that they improved the following:
1 - Extra 1% on Costco gas (up to $5000)
2 - 1% on all "other", rather than after first $3000
3 - Pace It installment plan, another way to encourage using their cards (at a cost)
4 - Cash advance fee max of $7.50 vs. $10

All I'm, CIBC is charging silly added charges, but the big takeaway is I will need another card because there is NO TRAVEL/CAR RENTAL Insurance!

Gigharbor Costco. Thank you. If you are thinking of buying furniture. Or a high priced item.do it). Only store I know of that stands behind there product and gives excellent service.

This is the worst wholesaler that I have ever seen in my whole life with the poorest customer service. Low quality and unskilled staff with unethical behaviour toward customers are disgusting. They are checking your membership card picture with you at entrants then need to be checked again at the till by the grumpy cashiers and eventually, your shopping trolly is being checked to match your receipt with shopping items at the exit by other staff which shows Costco negativity and untrustworthy view toward its paid customers. It's really humiliating and disgusting policy. Above these things, we need to pay annual membership as well. This was my last visiting although my card has not been expired yet. The products prices are not at all also competitive so I believe very soon or late the most businessmen will be boycotting Costco...

Shame on the board of directors who have forgotten the real objectives of the company and obviously their shareholder's strategies which should be maintaining customers with good customer satisfaction to maximise profitability. But with this poor customer service that they are following the future of the company will be miserable and eventually will be collapsed...

We ordered two items from Costco.com during the holiday season. One toy, one television. The toy did not arrive during its estimated range and no one at Costco.com could tell us where it was or when it would arrive. We finally bought another one at a physical Costco only to have the mystery package arrive a day later... still no tracking number or shipping. The TV never arrived. A tracking number from UPS was issued and for 5 days the status stayed the same, "label printed." Finally after repeated phone calls Costco determined that it had been lost and that I could wait another 5 days for a new one to ship out (no offer of express shipping) or wait another 5 days for my funds to be refunded. I chose refund and am purchasing somewhere else. TERRIBLE customer service, not the people, but the system. And, if your system sucks, you put your customer service people in difficult, bad situations. I will not purchase from Costco.com. I suggest you stay away as well. Get it from the warehouse, or don't get it there.

Love Costco. They stand behnd their products and usually offer an additional year or more warranty on their products. Items are delivered in a timely manner with the utmost care.

Costco is great for big families, big group, businesses etc.

I've been a Costco member for I do not even know when. I only had one issue with returning a HP color printer, which is a review of HP in itself later. They handled this return so poorly but I looked other way because they are great with many many other things.

I do not know why you wound Not be a member. It pays for itself in membership.

The only thing I can think of the negative is you waste a lot of food because of their huge portions. But that is only a problem for a small family or single user. For them, Smart and Final and other discounted grocer may suit better.

I go to Costco for their return customer service. I say they are some unscrupulous customers who return stuff that they should not. Because it is unethical and just plain theft to use something and return it after. I wonder how much we the good consumers pay for that practice. But I am sure Costco is making money and I am glad they are an option where I can shop.

I shopped at the new Costco on Churchill and 75 in Dallas, TX this week and was so surprised at what Costco has done with it I felt I must share this review. First of all, the dyslexic store designer set up the store. Everything was set up totally backwards from all other Costco stores, so heading for a certain item was futile. For instance, I spotted pet food stuck in the middle of housewares, the aisle that has bagged bread, hamburger buns, etc. that is normally by the bakery, I found only by accident somewhere around wine. This brings me to that topic. The wine department is a joke. It is disorganized, and there was not one wine there that was listed on the internet. I finally found two choices of beer (nothing I ever heard of) over by toilet paper. If there was alcohol it was hidden. I spent over two hours there until I was so frustrated, I just quit. My experience at checkout was no better. They need to hire a few adults to train the kids. When I got to the checker, I was holding both my Costco card, and my Costco Visa. By the time I finished checking out, the Visa was no where to be found. I feel certain that card must have gone somewhere. I finally left without the Visa card and ended up cancelling it. I can only say the only reason I would shop at this store again is because it is a block away from my apartment.

I'm deeply regretful to share that I had a disconcerting experience at the Naples store during my fourth visit within the last 15 days. Until this visit, no one mentioned the need for a picture on my digital app account. Yet, during this recent visit, I spent 2 hours at the store only to learn about this new requirement at checkout.

I had shopped items worth over $1,000, and after unloading my items, the staff decided to check my ID. I was under the impression that my ID was in my car as it usually is, but it happened to be in my other bag. The manner in which I was treated over this incident made me feel as if I was being accused of theft. This selectiveness baffled me as I never had any issue in my previous three visits.

Furthermore, I felt racially profiled. Despite not being of Spanish descent, I was greeted with "Ola." The manager, who appeared to be of lighter skin, seemed to discriminate against me, assuming I was an illegal immigrant from South America. This was profoundly offensive and hurtful.

The inconsistencies in the store's processes and the staff's unfriendly, rude, and incompetent behavior have left me feeling undervalued as a customer. This is a serious issue that needs attention.