Costco

Terrible customer service. Door greeter is rude and has zero customer service skills. Will not return and will be getting a membership refund. Stay away from this place in St. Peters. Go to Sam's.

We bought organic bananas that were terrible. Were not ripe, sit for three weeks, still not ripe. All dry and hard, could not eat. Check your vendors, waste of money.

Just wanted to point out that costco probably has the cheapest all around pharmacy ever. I have yet to find a place that has cheaper generic drugs than costco online.

Costco has much more food items than Sam's; their hearing and ophthalmology clinics are better, and they treat their employees better, that is important to me.

The groceries delivered by Instacart are always fresh-love their baked items! The prices are still better than the grocery stores. I also order from their online store for Vitamins etc...

Wish I could give no stars. Installation was HORRIBLE.

Was supposed to receive washer and dryer. Have large laundry space. Crew was going to leave dryer poking out in hallway. Ended up with just washer. Water hose from disconnected dryer full of water - dumped on floor. Connections for Washer done from reaching around the front of machine. Not installed correctly. Y-couplet with one hose left. Parts (?) left.

Installers took documentation packet left me with just Washer guide and prod reg card for the removed dryer. Missing installation guide (?), some sort of samples (?) and lots of other cards/info (?). Don't know really what I'm missing.

It was a tense and terrible experience. Again, they removed new dryer from house. Damage to floors and walls and broke a flash light sitting safely on shelf above. Had to install washer and reinstall old dryer (left by front door) myself and need to hire plumber to ensure that I did it correctly since I have no guides.

Then after over 5 hours on phone (almost entirely on hold), I was called a "Karen" by Kevin (Tier 1 Costco.com Rep), who didn't even understand the inventory issue of what I had and didn't have. Avoid the degradation, time, frustration, mechanical issues, logistic issues, etc. The most AWFUL experience ever with any installers.

BTW and if you deal with Innovel Solutions (installation company?) and get a call from 252-XXX-0636 for installation, don't pick up the phone and leave the premises immediately.

Costco offered $50 with unknown reports and probably more hours on hold and rude and uncaring customer service reps.

Before I wrote my last review, I purchased an expensive item on Costco.com. I was supposed to receive on 12/1. I received a notice from UPS that my item would be available for pick up at my nearest store (I was home; they didn't ring my doorbell). I went to my nearest UPS on 12/1 and 12/2. By 12/2 UPS could not tell me where it was. I called UPS on 12/4 who said they would try to redeliver on 12/5. When no delivery attempt was made, I called Costco.com to get this resolved. The man on the phone told me that I would hear from someone by 12/8 and that if it was not resolved by then, they would send me the item again and work with UPS on their end to resolve the issue. I never received a call on 12/8 so I called again on 12/9 and was told they had until 12/13 to resolve the issue. Again, I never heard from them and had to call again today. Still no resolution, but my credit card has been charged and I need to pay it off or I'll be charged interest. Costco needs to get it's act together with respect to online orders. I'm seriously disappointed.

Reading another review from last month, I've found I'm not the only customer to have asked for white glove delivery and had a SUBCONTRACTED warehouse company that ordered another SUBCONTRACTED trucking company to deliver my 4 piece king bedset and say "we don't do white glove delivery," unboxed everything and left everything in my living room. To add insult to injury, they wrote "NO ASSEMBLY" on the invoice and had my mother sign, who they now blame for the assembly not done, and assembly was never brought up! Absolutely disgusted. I've been partially reimbursed from Costco, but we have now found a piece missing after putting the bedset upstairs OURSELVES. Overall disgusting experience, no amount of money can make me want to do business here again.

When cashing out this cashier actually started reinserting my debit card & pressed the" no cash" button without asking if I needed assistance
I'm very capable Not physically or mentally challenged!
I thought it was rude & embarrassing
I'm not elderly or weird looking
I live in Bridgewater but usually shop in Flemington Now I know why I like Flemington so much more
Now only is it bigger, easier parking & less crowded but definitely the people that work there are nicer, more helpful & never obnoxious like this one cashier #27 Jackie H

Been a Costco guy for years. The customer service is the best. Never shopped online with them. Too bad they got rid of AMEX I liked their customer service too. I'm not too fond of Citibank.

Michelin Tire Warranties at Costco, Canada means nothing.
I had bought Michelin tires from Costco in Brampton. After a while, the tires became too hard and started slipping across the road when brakes are applied. Upon realizing the danger that I was posing to myself and other road users, I replaced the tires immediately thereafter. I requested for warranty to be honoured, then the dispute started. The tire centre manager says that the tires has treads which according to him means that the tires are still good. When contacted Sam, the store manager, he says that the tires have no treads. If Sam's arguments is to be believed then the tires wore off too soon and the warranty must apply. In the tire centre managers argument, he says that the tires has treads which means that the tires are good. Then he does not believe my words that the car is sliding across the road. He made the call that there is nothing wrong with the tires. The warranty is denied. I had to hand over another $1200 to Costco, Canada for another set of tires. The warranty meant nothing

I just recently found out that their eggs came from the farm who misteated the chickens. Check youtube to see from the news.The thing is Costco knows about it but they dont do anything. That is sad.

Costco sold me an extended Warrant ( All State) for my 86'' TV
Let me tell you, it's a longggggggggg process to get hold of the warranty company ( All State) and make a claim, BUt it's very fast for them to tell you NO, well that's NOT covered. I spend $1500 on the tv and $100 on the warranty. Use it maybe 10 times. I contact he Costoc and All-State and Both declined the return or replacement or even a partial refund for the replacement TV.

AVOID AVOID AVOID you have been warned

AVOID AVOID AVOID you have been warned. Orded a T. V in black friday sale said 5 days after 8 days and two phone calls i could tell i was wasting my time so i cancelled the order. I was told i would get a refund in 24/48 hours and still waiting 2 weeks later. You will wait on hold for 30 minutes to get to speak with anyone and when you do they just fob you off saying they will contact the department will not transfer you to anyone else. I have contacted the fsa and they have 30 days by law. DO NOT BUY FROM THIS COMPANY.

For so many years since opening the first Costco store on Indian School Road in Phoenix, Az, I and my family have been members. However, due to the pandemic in 2020 Costco immediately wiped out the food demonstrators, which was understandable at the time, but it was the heart and fun of shopping in there. For me it was the best place to buy a frozen Yogurt cheaply priced, sit down at the food court and enjoy a delicious healthy dessert, watch the shoppers, other eaters, converse or not with others, it was a day to look forward too before or after shopping or just for anytime! Why Costco stopped serving the healthy yogurt that has probiotics and replace it with such a high fat ice cream loaded with tons of sugar and chemicals was a not healthy alternative, plus no more sitting down at the food court, very membership unfriendly to say the least. Miss those days, so I finally found SAMs Club that offers dessert choices at their food court the frozen yogurt delight and the ice cream! Still no seating, but if they would just put outside seating with umbrellas as Costco used to do years ago it would be a total winner!

COSTCO is TERRIBLE. DISCRIMINATION AGAINST WHITE PEOPLE. I loaded my cart with hundreds of dollars of items for a HOMELESS SHELTER and they DENIED me using my husband's Costco card because he was not with me. RACISM AGAINST RICH WHITE PEOPLE IS REAL. I hate Costco. And I am sure the HOMELESS SHELTER would HATE them too. COSTCO SUCKS.

Purchased a TV on line from Costco. The order process was easy, delivery date scheduling was straightforward, received a call and email the day before delivery with a window. Shipment tracking information only showed it was received at the logistics delivery location, never updated on delivery date even though I received another email notice it was out for delivery. TV was never delivered, waited all day at home, I was never notified by email or phone. Contacted Costco the next day. According to the delivery company they couldn't deliver because the road was closed. While there was snow in the area and roads further up were closed the roads to our location were all clear. Stated they contacted me... wrong. No record of any call/text/email that day. Asked to have logistics management contact me, no call. Now I have to wait almost 2 more weeks for delivery (next available delivery slot). If the delivery company knew they weren't going to deliver (tracking information never changed from "received at distribution location") why didn't they call and inform me and help reschedule then? Their delivery service is horrible.

Thank you for contacting Costco.com

It is our mission to continually provide our members with quality goods and services at low warehouse prices. As a wholesale company already offering competitive prices at the point of purchase, Costco does not price match with other retailers.

We apologize for any inconvenience this may cause you.

Thank you,

Becky R.

Member Service Center
Costco Wholesale Corporation
Customer By Service Web
Was looking at one of your treadmills to buy.
Item #*******
This is the proform 800i treadmill. Saw it was $1099 at costco.
Looking around, it is way cheaper other places, in fact your about the highest around.

Walmart has it for $675
https://www.walmart.com/ip/FAST-TRACK-ProForm-Performance-800i-Treadmill/*******

Everywhere else is well under $1000.
So I have to think that the online price has to be a mistake.
I have never seen your price that much higher than even walmart.

I even looked up the price history and you used to sell it for $600.
Help me out here. Want to buy one but my membership isn't worth it if the price is so much higher.

Let me know.

The manger told me that my parent have to flight all the right from China to the US to change the membership card like wtf? I $#*!ing pay for the membership and they didn't ask me for the id. After I pay for that $#*! they said I need to have my mom to be here WITH ME IN ORDER TO CHANGE THE $#*!ING MEMBERSHIP like why don't I tell me earlier so I don't have to $#*!ing wasting 60 dollar on this stupid $#*! card member
And the manger told me two different thing. The Asian manager told me that I can ask my parent to write an email to change the membership then the white manger said NO YOU PARENT HAVE TO FLIGHT ALL THE WAY BACK TO THE US TO CHANGE IT. DO SHE KNOW HOW MUCH DOES THE $#*!ING AIRPLANE TICKET COSTS? IS SHE DUMB OR DUMB? The fairfax location sucks

Hello to everyone
I wanted to let people know that on July 17,2021 there was an incident. Costco thinks they are about their members well let me show you different side of the company! There was water and NO sign in the food court when I was going to get my fountain drinks. I slipped and fell, I had a bruised knee and top of my right ankle bruised and hurt left arm, shoulder and neck. I wasn't even acknowledged and was dismissed from staff! As a member I was in awe that I was treated with such disrespect and now they there is more disrespect when the insurance agent stated Costco was not liable and that it was my fault, that I should have seen the water before I fell. WOW REALLY! I am currently in physical therapy for left arm, shoulder and neck. I had a bruised knee and bruise on top of left ankle. Currently paying it out of pocket and using my insurance to pay for medical bills. As a member from October 2018 I would think they would treat me a little better than this! I have never felt belittled, and more disrespected in my entire life! Might cancel my membership! Pics of emails
Debra Benavidez

I just don't like going to my local Costco which is an extension of a busy mall. There is very little parking near the store and it is ALWAYS full. Don't go anymore because of the parking issue.

This is a necessary service. It could decrease returns if one is able to see the product review it could definitely assist in making the right purchase choices. Love the idea.

On 09/01/18 I purchased regular gas at the Myrtle Beach location. I don't drive my car everyday so a full tank of gas will last me a week and a half maybe 2 weeks. Saturday 09/08/18 I was driving down to the Myrtle Beach mall when my car started smoking really bad. I had to pull over and called for a tow to my mechanic. They had my car Saturday afternoon till Tuesday. Monday they couldn't figure out the problem with my car. Tuesday they decided to test my gas. Kerosene was in my tank. Now I have my receipt for the gas I purchased and Costco has cameras at the gas station. I filed a complaint with Costco to take care of the bill but the refused stating that no other complaints were filed with them so it couldn't have been their location. Now how am I suppose to know if other complaints were filed? They don't make that information available to the public. Plus don't try to leave a negative review on their site. I received a email from them stating that they would not be posting my comments. I am out money for my tow and 2 days worth of work my mechanic did. I will be cancelling my membership with them.