Costco

Sent 4 different peer owners gift cards before holidays. 3 of 4 show nothing received. Costco says can't help. What?

I have been lied and given excuses on my order and to this date i have not received my chair and they tell me is for delivery, i pay someone to wait for the chair and no notification no nothing, I bought from Costco not for line or warehouse but Costco and can not talk to anyone they keep on bouncing me back and forth between Costco and FedEx both laying and no delivery..

Costco use to be great place to shop with great Prices! Not any longer! Costco is very expensive and Membership is Insane HIGH! Quit Costco after 18 years!

If I can buy everything here I will. The only thing I dont like is some product is such too much, if you have big family that may work, I don't like waste.

NUMI ORDERED THE VACCUM SEALER SYSTEM OF $118.99 FROM THEIR WEBSITE ON 03/15/19 and JUST AFTER 2 DAYS I RECEIVED IT. BUT, THE PRODUCT WAS DEFECTIVE SO I HAD TO RETURN IT. AT FIRST, I THOUGHT MY MONEY IS GONE AND WILL NOT GET MY REFUND.
BUT WHEN I CALLED THEIR HELPLINE i. E. *******320 THEIR CUSTOMER EXECUTIVE TOLD ME THAT THEY WILL COME AND RECEIVE THE PRODUCT AND I WILL GET MY MONEY BACK WITHIN 4-5 DAYS. BUT THEIR CUSTOMER SERVICE IS SO GOOD THAT WITHIN 3 DAYS MY GOT REFUNDED TO ME.

She doesn't know how to treat a customer her name is Ratana C. I was so disappointed and unsatisfied because of her attitude and service. I went to Costco this afternoon.

They never cease to amaze me as to how flexible they are with purchases and returns! Love them and have been a member for over two decades. Never once have they made a situation right for me!

Costco wholesale home delivery is $#*!. They advertise 2 day delivery. Then called the morning of and told that one of the items is damaged and cant make delivery that day. Ok, I guess!

Then told next delivery will be 2 or 3 weeks! WTF...

Fine, cancel the order, refund me my $$. Done...(so I thought) according to their customer service person, it will take 3-5 days to get refunded. I can drive to the store (10 minutes away) and buy it myself, drive it home, set it up and be done with it that day. Which is exactly what I did.

So, to follow up on my refund, I call back after 6 days... WOW, not only is the refund not happening, the order is still active and it shows that the product was delivered...! I have never received the product-remember it was going to take another 2 to 3 weeks for delivery. NEVER, NEVER, NEVER again will use home delivery system with costco. I would rather go down the street and hire the 10 year-olds with pull wagons to go over to costco and delivery it for me... might take them a few days (of course they will get lost, be hungry... but still get it to me within a few days and not 3 weeks.)

Took 2 months to get my washer/dry that was listed as a 7-10 day delivery on their website. Then when the day of the delivery finally came they contracted out the delivery to a 3rd party company without either asking or notifying me of such. I took the day off work for the item to be delivered. I'm a doctor and have a very busy schedule. The delivery company was not able to deliver the items to my address because they never reached out to me ahead of time to find the logistics of my home and driveway. Nor did they ever provide me with a number of who I could contact to reach them. They were supposed to call the day before and didn't. They showed up at my house and with no effort to make things work announced they couldn't deliver the item and that I'd have to reschedule.

Save yourself the time and don't buy appliances from Costco. Use a real appliance store like Best Buy/Lowes/Home Depot. I've never had a problem with any of them. This was my first and last time buying an appliance from Costco. They should be embarrassed.

I do not buy a lot at Costco but I do like going and finding things I need. I look through the sale flyers every month and that determines what I buy.

Costco has the best value for the online shopper: we consistently get good coffee and the best prices on electronics from Costco. Shipping is fast and secure.

Mike was exceptional he has very good customer service and very patient with Every customer. You dont see that often, I was Impress... im very satisfied with Mike, He took care of his customer!

Great array of products with good prices. Return policy big plus with Costco I'm impressed with their integrity in backing their products and services.

Good website, you can buy everything you bee delivery, buy your glasses and less, all your grocery.
Easy to used, many choice, and many warehouse, available and line and in shop.

This is not my first time noticing "lap" dogs, few of them, on leash or not walking at Costco food area like their owners have brought them to dog park for finding mates or if you will walk in dog park. I have asked the management " why the employees at the entrance door not stopping these customers to enter" and in all the honesty I have heard nothing but jibrish response, among other I asked, "what would happen if one or more of these dogs have to do number one and two" the answers was, "if we notice it we will ask the customer to leave"?. Is just that no employees following these customers so how could they notice when and where these dogs done either and how long would it take for cleaning crew to clean up after them? Meanwhile the bacteria are already on the air and are on the foods that people buying from Costco. Is not only the Costco, the restaurants and grocery stores are also to blame so is the liberal policies of local government disrespecting the existing laws in the name of "freedom" or "liberty" by falsifying the principles of the matters.

I ordered 2 major appliances on 3/14/23. Four separate appointments in, I still do not have my appliances in my home. The front panel of the dishwasher was found to be dented during the 2nd scheduled appt (for installation). This happens so no problem - I just called to get it replaced. Since this time, I have scheduled 2 more appts for the new DW to be delivered/installed. Delivery did not show & their only solution was to schedule ANOTHER appt -taking off work & hoping they show (?) I refuse to miss anymore work for this fiasco & asked for a refund. Unfortunately, they want to schedule appts for that too! Unsatisfied, I went to my local Costco and spoke w/ the GM who told me his hands were tied since they were a separate company but I could bring the appliances back to their store & he could refund. So now, I am stuck with a dented DW & 400 lb fridge or hire someone to load it up and deliver back to the store. I also asked the GM - "If I can't purchase big ticket items without Costco 'backing' their sales & service, what do I pay an Executive Membership for?" He replied, "that is for the 'ability' to shop here." :| Needless to say, I will not be renewing my membership & will be telling everyone I come in contact with.

I've been a member for 20 years, and I have never failed to save more than the cost of my membership. I save the cost of membership on gasoline alone!

Always seems to be a great place to purchase quality goods. Costco puts together quality and ads quality you purchase. They always add perks for their members to add quality to the items they sell.

This place is good is if 1. You buy lots of things. 2. You have space to store those things. 3. You consume a lot of things.

If not, the membership is a turn-off.

Orderd online, received confirmation of shipment (through UPS), and credit card was charged with the purchase.

At estimated delivery date, I found out UPS never pickup (there is no package for UPS to pickup).

Following are what I went through:

1. Contact customer services - He told me he filed "return and reship request", and I should get notice of shipment in 2 days.

2. No notice received, so 3 days later I Contact customer services - I was told that they are working on the order, be patient.

3. After 7 days of no notice, I contact customer service- I was told the product is out of stock, and don't know when it will be stock.

4. Customer service rep told me, she can request a "return and refund". I should receive the refund around 7 days.

The issues with Costco.com are -

1. When the product is out of stock, they should inform customer.

2. Product never shipped - but I have to go through "Return and Reship" process; or "Return and Refund" process. Costo need times to verify the return. Each step took week with no results.

3. If I don't follow up myself, Costco customer service told me that my order will be just in limbo. I.e. No delivery and no refund.

Not responsible of doing business!

The best part, the quality of cuts in the meat department. The tough part, saving up to stock up. It's hard to make it out in under 2 or 3 hundred dollars!

This is the DIRTIEST Costco I've ever been in! This store is absolutely disgusting! In Addition, They're totally disregarding any type of social distancing and wrapping the checkout line around the inside of the store! This store should be CLOSED! And the store "manager" (JOKE!) Should be $#*! CANNED!
COSTCO should be ASHAMED!

The best QA company they check the product. I trust the product that I find in Costco. Also the return policy that encourage you to try new product that you are not familiar with.