Costco

Service is mostly good. Return policy is among the best. Portion is too large. Waiting is too long. Pricing is not always the best. Parking is overly crowded.

It baffles my mind that anybody would PAY money just to get in to this store. Costco has an OnlyFans style business model and what do you get out of it? An absolutely horrendous experience every time you go into a Costco. The way that Costco warehouses are set up is like a hoarders mansion. You want a specific product? Good luck finding it. Costco throws a bunch of products on the floor (literally) and says take it or leave it. There are more people in a Costco than at Disneyland, and the experience of trying to navigate through a Costco is like driving on the freeway and encountering an accident every mile. Costco is to Walmart as sewage is to gourmet food. So that's really saying something. I never thought I would be grateful to step foot in a Walmart but after surviving the gates of Costco Walmart comforts me. You would have to PAY ME a large sum of money to get me to ever go near a Costco again. I rarely leave reviews but due to the egregious nature of my visit, I felt compelled to do so.

PLEASE listen up! First of all, I heard so many people say go to Cotsco for your steaks. They have NO grass-fed meat. Their prime ribeye is W A Y more expensive than Earth Fare's
Grass-fed. Aldie's Angus ribeyes are much less also. I could not find any ghee butter, THEY WERE NOT LESS EXPENSIVE ON ANYTHING. Maybe electronics or 100 rolls of toilet paper would be worth the trip. To top off this WASTED afternoon and $60 membership these #$%^&** DO NOT accept Mastercard!

You can tell that Costco's bread and butter is--and always will be--their physical stores. The online shopping experience could use some UX re-design.

Costco online order shipping is terrible, my items often arrive damaged, leaking, etc... leaving a mess to clean up such as flour and detergent all over everything else.

I enjoy going in there. You can find anything from groceries to laptops and tablets at fantastic prices. On top of that they have kiosks set up all over with free samples. It's a fun time.

Appalling offensive insulting coplike follow me around employees aren't cool nor professional. Ima 50 yr old highly educated person. Im so angry at being watched it ruins my time. Bardstown rd Louisville ky store-- losers. The $125 mbrshp wont b renewed. You have poor management

I don't like the membership price, it's better with master card... Not enough of organic foods, some prices are still too high, especially for big packages

My Costco is amazing. Plenty of selection, great samples, good price. We've been members for more than 5 years and have always gotten our money's worth.

Extremely frustrated from Costco. It has been a nightmare dealing with Costco since we made a purchase on line for an oven range and a microwave. We ordered a Samsung Microwave and oven arrived separately, the contracted company is XPO who came to install the Microwave, they damaged my tiles, they drilled holes everywhere and brooked one row of tiles and lied about their identity and provided the wrong names. I called XPO the following day and explained the situation they looked in their system and confirmed that the two people came to my house have completely different names, I was promised that a supervisor will contact me to send someone to prepare the till and install the microwave, no-one has contacted me. I called Costco and spoke to supervisor 4 times to assist me with the issue and keep on getting the same response that they're working on the issue and will reach out for a resolution Today I spoke to another supervisor at Costco and was told that they will not help me and not responsible. The order was placed on costco.com but Costco is trying to avoid the damage that was done by the third party they hire.

We purchased a living room set online. Came damaged and we started return process. The pick up company scheduled pick-up with 4 hours window so my husband took time off from work and waited 6+ hours, no one showed up. My husband called them twice and they told him they will be late and he waited for another hour but still nobody showed up.

We called them the following day, they said they have to reschedule us. After two weeks, they called and scheduled for today with 4 hour window from 2:00pm to 6:00pm. They told us that they will call us 30minutes before. We waited until 6:00, no show and no call. At this point, I called Costco customer service and the lady tried to call the company and they were already closed. Costco lady told me to call back tomorrow during their business hour.

My husband at 6:30 called the company phone number(called us to schedule) and a guy answered. He told us that they have other pick-ups and will call us before they come. We told him that we do not live at the pick-up location but we only 15 minutes away and as soon as we get their call, we will be there to meet them. We waited but no one called. I monitored our security cameras at that house, when I saw a pick-up vehicle. We called the company again and they told us they cannot wait and they said they called us. We have our phone with us the whole time and there were no records of their call. We still have the living-room set with us.

This is the worst experience ever. Costco return is a joke!

Every time I go to Costco I get a very berry sundae but l went today they were no longer advertised on the wall. Can you please bring back the very berry sundae.

The Coscto in Prescott went so far as to call the store in California to get the problem sorted and and gave me a free year, because if the hassle. (I didn't even ask.)

High marks.

My wife currently holds an executive card (black one), she happened to go to seattle for the weekend and left me the card hoping i could use it to buy some groceries which my parents need for the weekend, i went to costco in union gap but when i was about to pay for the items i want to check out the cashier noticed the card is on my wife's name, he asked for my license for them to check if i'd pan out as a member to see any connection with the current card, i obliged because i know if they check their database i would be in it because the card used to be in my name, only that when we renewed this year i asked that it be named after my wife, with the inherent understanding i could use the card in her absence, my name indeed appeared on the previous card ownership but still i was denied to use it, i felt humiliated... so with that my wife and i decided not to renew our membership next year, anyways, WinCo is just across the street and all we needed are in that department store so why go to costco where they charge an annual membership fee and has a more expensive price scale... actually the overall rating wouldn't even go for a star,,, it's actually naught on my standard... ciao costco that's the last time i would ever step into your store...

The basic representative knowledge is less than zero
The supervisor can't explain to us why our delivery day removed from 12/22 to 12/26 after we take the day off therefore we order it from local store I the same day
This wasn't the first time we have problems withCostco delivery team but 3rd time
Yes you may save couple hundreds dollars but be ready to get day off plus to be treated like garbage with Costco white glove team

When Costco started was a customer oriented but now they are stupidly oriented

So, I was not told that you had to be 18 or older to shop there and you can't use your parent's membership card. I turn 18 in like a month and my mom was working late so she couldn't go. All I wanted to get was some dog food and milk and coffee. After I spent all the time finding the items and get to the checkout, they say "is mom with you" I told the lady that she couldn't come. So that lady called another lady over. The 2nd lady again asked "where is your mom?" I told her she was at work (not that it's any of her business) then she said "ok, Costco memberships are non transferable. So you can't use your moms card) then she asked how old I am. I said 17 almost 18 (again not that it's any of her business). And she said "ok see you can't shop here until you're 18" so apparently even though I am old enough to drive a car and I have my own credit card, I can't buy some milk and dog food at Costco. And even if I was old enough, I can't buy my mom groceries while she's at work. Oh and did I mention I've shopped for my mom there before when I was 16 and nobody said anything?! So after all of that I had to walk out empty handed and the ladies I talked to were not very forgiving about the situation. Also my dogs have food allergies and they do well with that food, so it was a real bummer not being able to bring the dog food home at least.

I ordered two mattresses on the Costco website on October 17th, the total is $ 1244.08. Delivery includes set up and haul away. On Costco website said " Delivery to the room of choice and setup. Packaging removal included Haul away of old mattress and box spring is included.
First time delivery, the guy told me that he can't haul away my old box spring by Costco policy. He said his manager told him that he cannot haul away. He was obviously lying. I had to call Costco online customer service reschedule.
Second time delivery, I was waiting about 9 hours for delivery. But when the guy came to my house, he told me that he cannot haul way 2 old box springs, because he didn't have space for them. I had to call Costco online customer service set up another schedule to pick up.
Third time delivery, I got call around 8:30am for pick up, but they were show up until 4pm.
I cannot believe how bad Costco service is. I will never order with Cosco again. I am a single mother who works full time. In order to buy these two mattresses, I had to ask for two days off. For this 2-days request off, I lost $320 in my salary. Is this the 100% satisfactory service you provide to members? It's a joke！

I was told by Costco/Instacart that wrong orders left on my porch are not refundable or replaceable, and that my only recourse was to chargeback on my credit card. Hours of hassle.

I placed and paid for an order on August 29,2020. On September 1st I received an email stating that my order had shipped and would be delivered via UPS on September 3rd. The order was not delivered on the 3rd so I checked its status on-line with both Costco and UPS. At that time Costco's system stated it had shipped. The UPS system stated that a shipping label had been created on September 1st but the Seller had not yet provided the order for shipment.

After spending a good amount of time on the 3rd trying to get the status of this order from the Costco.com on-line system – which is useless - I called Costco Customer Service. Costco's "automated telephone system" notified me it would be about an hour before a representative would be available to talk to me. I waited on hold for well over an hour before giving up after no one answered my call. On September 5th I called Costco again. This time "their system" said the wait time to talk to a representative would be 43 minutes. An hour and 10 minutes later a representative took my call. I explained that I had not received an order and that UPS stated that the order had never been presented to them for shipment. I provided the Costco order number and UPS tracking number and she said Costco would contact the Seller and let me know via email when I would receive the Order.

It is now September 17th and still no word/email from either Costco or the (third party?) Seller on the status of this order.

Costco's Store operations are top notch – Costco.com's Customer Service is pathetic.

On Nov 21st I purchased a $3000 OLED TV set from COSTCO.
Scheduled delivery from Costco. Costco uses a 3rd
Party delivery service called CEVA. Long story short
I was scheduled on 12/1 for a 6 hour window for the delivery.
The TV was never delivered. No one from COSTCO or CEVA ever
Called to follow up. I told them they can keep their TV to refund my money
I will never step foot in COSTCO the rest of my life. What a complete
Unprofessional joke of a corporation.

I bought new tires so I could have a safe trip from FL to MI. On my way in Kent my front end began to make noise. My steering wheel vibrated and I barely got off the freeway. My lugnuts were not tightened on the driver side front. Two studs had sheared off and a third lugnut hung by a thread. This on a Sunday afternoon. I had to call AAA, spend the night in KY and the next day find a repair shop ( no easy task). I spent 4 hrs waiting for repairs. Costco's response to my issue was to pay the $115 for my repairs which their agent had caused and nothing else. No apology, no attempt to right the wrong. They said they don't pay compensation. Their response was cold and uncaring for the problems they had caused. I was shocked by their attitude and lack of concern for what had happened to me. The only possible answer should have been " what can we do to make this right" instead I got a bare minimum response. I guess I was lucky if that third lug nut had broken off going 70 mph I wouldn't be writing this review.

After 2 months 4 calls, received 1case out of 40 cases I order. They lost all while shipping? Last call to Costco said just cancel and reorder like not a big deal? Costco tie up my money on Costco credit card so I have to spent another 2500. 00 my own money to get floor plank from somewhere else Costco refuse to give back cash so I can spent for the floor. I didn't do anything wrong all Costco false! This is my experience so everyone be aware. Today10/28 the original Costco shipper called me said they found my planks? When I order original Costco said my order will be 2-3 wks? Original order 9/11 today 10/28 I received nothings! And still waiting for my credit on my Costco credit card.? Hope no body have to go through what I did! And should be aware when you order online from Costco. From my experience Not even one star for Costco in this case, and I share this experience with everyone I Know. Order number ******* try to take picture of proof of purchases didn't go through but I have the original one!

The staff neither knows nor cares about your questions. - especially if it has to do with products. Where's the Jam? The employee points vaguely toward the shelves. Really? Any shelf or aisle or just "over there?"
Grabbed a box from a large utility cart. Employee barks at me that I can't take any and go to the front. I've been to the front and there is nothing. Barks again. I take the box and inform this person that I don't work for them, there are no boxes at the front and I don't care.
You never know if you're going to find the products that have been on shelves for months or years. Ask someone if they'll be getting more and you might get a shrug. "Go to the front and write feedback". What?
You buy 2 hotdogs. Please beg for ketchup and mustard and they ask you if you want your pops. Are you effen kidding me? I used to just get onions and mustard and I was good. Now, I take the condiments and even if I don't use them, I just take them. And yes, I bought 2 hotdogs which each come with a pop. Give me what I PAID for and stop asking me if I want it, you cheap, mean, little miserly tightwads.

If you can't afford it, don't sell it. Otherwise stop being indifferent, bean-counting a-holes. You will eventually be shot out of the sky by another company. I look forward to that day