Costco

I made the mistake of returning an item I purchased from Costco online. Instead of refunding my amount, they created a duplicate return request weeks after receiving the original return so that they don't have to refund. I spoke to 3 customer service reps & they continue making false promises. Till date, I have not received my refund. Please purchase / return at your own risk.

Hi,

I love going to costco. Every week we spend almost 100$ in this store for our grocery and stuff. The prices are really low compare to the market price. People who want to buy in bulk should visit costco. Also its recommended for the Auto Services.

Thank you Costco,

Cheers

I had a membership a few years ago and returned it because of lack of use. I have been rethinking about join again due to the girls at work comments. I went with one of my coworkers to walk thought the store. I was going to the customer service counter to get a membership when I notice a manager sitting at one of the lunch tables with an employee sitting across from her. She also had a file of papers on the table. I inquired and found that she were hold that employees review for me and everyone else around to hear. It made me very uncomfortable to the point that I won't go back. I can't imagine how the employee feel about these reviews being held out in the open. I find this to be unprofessional and will never shop there again.

Be aware of the quality of perishable products. I bout a carton of heavy cream on 01/31/2023 with an expiration day of 03/04/2023 at 18:21.

I started to make a chocolate mouse for 15 people four days after the purchase. Prep a pack of 16oz of good quality Belgium chocolate, but when I opened the heavy cream pack, it was spoiled.
I reached Costco in Marlboro, New Jersey, and got a refund offer.
But I ended up with wasted ingredients, 1 hour of preparation, a bunch of dirty bowls, a broken promise to bring a dessert to the party, and the worth part, a big upsetting.
Just be careful with perishable products in Costco. Try them before you expect to use them at least a day prior.

Bought a ready roasted chicken at Costco, got home only for my son to realize that there were flies in the container.
After opening the container one fly flew out the other was dead on the chicken and at the back of the chicken were fly eggs!

Called Costco. They said there was nothing they could do for me over the phone and to drive back to Costco for a replacement.

I told them I live out of town so they suggested I keep the chicken and bring it in when I can!

Disgusting... why would I want a replacement anyway.

Dissatisfied in how they dealt with the complaint.

Check your chickens everyone. This is disgusting!

After being a costco member for most of 2 decades and spending untold amounts of money I was treated like crap by this organization this last couple years. They began going back on their return policy and told me I'm no longer allowed to return stuff because I returned too much stuff. So much for that policy being one of the best perks! And we didn't return that much, it's just that we used to purchase so much there. And then they discriminated against me for having asthma by forcing me to wear a mask. I never thought I'd see the day. Costco is now a big disappointment. I liked costco, but it's not difficult to find alternatives.

Susan in the Avon, Ohio Optical Department, could not have been better at her job. She was thorough, attentive, and skilled. I have several issues and she addressed all of my concerns with diplomacy, kindness, patience and even creativity. I have never had such helpful advice regarding glasses, and I have been wearing them for most of my 74 years! It was such a pleasure working with her for the last two days! I have always loved my Avon Costco and Susan S. Is now a big part of that! THANK YOU SUSAN! From Cheryl H.

Tried to purchase gas today, but my Costco cad would not work. Received a message to check with the membership desk. Membership told me my card was blocked for lack of ID provided when I signed up. I signed up in person last year and provided ID. They blew me off and told me to call the corporate office. After waiting an hour on hold I spoke with someone who said my card was now unblocked and they would send formal complaints to the store. Membership is not worth the hassle... Im going back to Amazon

Costco use to be the best company, but now on the Thanksgiving day (2019) no one can logon and I felt like I wasted my $ for the membership for nothing. Untrustworthy and Very Disappointed. I bet Costco they don't care about the customer anymore even if you write the bad review here. Please I don't need your apologize Costco needs to fix the problem instead. I can login to Samsclub can do it but not Costco. As investor and member, this is very disappointed

My wedding order of 600 roses never arrived. Of course all the fillers did (WTF). I reached out to Costco and they said they should arrive 12/12 when they were scheduled 12/9. They said next day delivery! The wedding is 12/11. I have no main staple for this wedding and am stuck paying $700 for flowers I won't get until they are dead! Costco you suck!

I have had no problem with Costco. Other than paying 50.00 for a membership and the fact they won't take a credit card you have to have cash or debit card they are okay to shop at. They are a bit overrated, but I go once a month just to buy paper and cleaning products. Their Kirkland brands have great quality. Don't buy a lot as you have to buy in such large bulk it often is not feasible for a family of two.