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Costco

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Overview

Costco has a rating of 2.7 stars from 1,513 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Costco most frequently mention customer service, credit card, and next day problems. Costco ranks 215th among Grocery sites.

  • Service
    286
  • Value
    249
  • Shipping
    185
  • Returns
    172
  • Quality
    213
Positive reviews (last 12 months): 16.7%
Positive
9
Neutral
3
Negative
42
159
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How would you rate Costco?
Top Positive Review

“Good customer service at Tigard store”

Nathan T.
1/9/24

When I ask Tim at the Electronics Department For help with the wireless printer, he shows and explained to me in detail. What's pros and cons for each brand and that's what I needed. He is a knowledgeable guy with a friendly smile. Big thumbs up for Mr. Tim.

Top Critical Review

“Costco is going down hill!”

Rob S.
1/11/24

A once great company has now gone to s**t! Product quality is not what it was, prices are not much cheaper than retail, check out lines are long, stores are overcrowded, customer service has dropped. I have had a executive membership.for 15+ years. At this point its not worth renewing. Feeling ripped off. Seems like Costco gives membership for very little to anyone these days and letting illegal citizens in to access membership privileges. I'll be switching to Amazon prime and Walmart +.

Reviews (1,513)

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Reviews that mention popular keywords

customer service (311) delivery date (35) return policy (64) delivery company (14) credit card (45) delivery service (30) front door (9)
Thumbnail of user nataler
North Carolina
1 review
3 helpful votes
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March 16th, 2018

Most Family-unfriendly company. If you ever read their policies you would be shocked. Fruits and veggies are old an often expire within days of getting them home. I have been a member for over 15 years and can tell you the company is really on decline. I've already joined BJ's and they have FAR BETTER produce and selection at the same price.

Thumbnail of user ritac39
California
6 reviews
2 helpful votes
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March 22nd, 2017

I don't think I have a single gripe about this place. FAMILY of 5! Diapers, wipes, snacks are top of the line for the most amazing prices! Their employees are super nice, probably because they are appropriately compensated! Keep up the great work!

Thumbnail of user nebiaty
Washington
1 review
2 helpful votes
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September 17th, 2023

Costco employees are amazing. They are all helpful. But special recognition should be given to Diego, the supervisor at Costco which is located at 4th Ave Seattle. I had a problem yesterday, and he went above and beyond to resolve my problem. He was very empathetic and very helpful. Words fail to say thank you to him and his manager. Thank you Costco for having such an extraordinary employee.

Thumbnail of user myr680
Illinois
13 reviews
19 helpful votes
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April 7th, 2017

You would think that when this company purchases overstock from other stores at Pennies on the $, that they would pass the savings onto consumers. They do not. I have found most items cheaper elsewhere.

Thumbnail of user jonathanc64
Alabama
3 reviews
8 helpful votes
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February 11th, 2016

They have good deals, that's a fact. Alcohol, food, home, recreational, has prices, all that jazz- I do the research of the product. Costco does well with their discounts and variety. I only wish there were more types of meat to choose from and a little more knowledge of where the meat and vegetables are from. That's why I gave it 4 stars.

Thumbnail of user cricketb1
Illinois
5 reviews
11 helpful votes
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January 10th, 2017

Going to Costco is an adventure each time. You find great deals, really cool products and the best folks in the world work there they become your friends and it is always a pleasure when a return is needed.

Thumbnail of user anni10
Canada
16 reviews
50 helpful votes
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July 21st, 2018

I did have Costco for 2 years only after that I cancel my membership. I realize the price is not so cheap even it's more expensive than other store.
The place not organized I got tired walking the whole store to find the product I needed. If you need help no one around.
I want to the store last time when i have membership i had to stand one hour in line to check out that to long.
And why i should have a membership do my grocery shopping really Costco is not worth it anymore.

Thumbnail of user jak715
Mississippi
8 reviews
15 helpful votes
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March 14th, 2017

Began shopping when they first opened and been faithful since. I love the surprises when I go in, i. E., top of the line sports socks cheap and when they're gone they are gone. But when I happen upon a deal for something I need, great warm fuzzies take over and you absolutely love the store. Fortunately staffers are paid well so they are pretty happy and willing to help out though you don't need them often. If Costco doesn't have it then I have to go shopping around, something I loathe. Did I mention they stand behind what they sell? Fabulous!

Thumbnail of user miket113
France
42 reviews
534 helpful votes
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December 21st, 2015

The online shop is very shocking. The Avalon furniture set I ordered was never delivered. I waited four weeks. The call centre was poor. There was no apology. They were happy to cancel the order rather than help us. I can't believe they are having such a poor service. Please don't buy online from costco

Thumbnail of user ronnieh20
California
2 reviews
0 helpful votes
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August 7th, 2016

They get better and better. You need to be able to buy larger quantities, but i. E., I just freeze wild salmon that I can't use right away. I can pay $36 per pound at the harbor, or $10 per pound at Costco. A great shopping experience for the health conscious shopper.

Thumbnail of user johnd101
Ohio
28 reviews
132 helpful votes
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December 11th, 2012

I am very pleased with Costco and find their prices reasonable. Their selection is not good, and there are times when you cannot buy the same product because they keep switching their inventory.
Costco is no bargain for fruits or vegetables. I was extremely disappointed to find that some of their fruit in plastic single serve containers were from China where there are no controls. I called corporate headquarters and they told me that they visit China and inspect the production of fruit. I highly doubt that this is the truth and suggest that you always look for the country of origin for your food.

Thumbnail of user conniel28
California
12 reviews
43 helpful votes
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March 6th, 2015

I really love that they always have free shipping unless otherwise stated. I have ordered food, vitamins, clothes, electronics, ink and many other items from them. They have super fast shipping and always send an email notifying me when it ships. If anything I get the items sooner than expected... never later.

Thumbnail of user sharong187
North Carolina
1 review
1 helpful vote
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May 12th, 2018

I always liked Costco and still do. Never had any issues until certain circumstances have me ordering online because it is hard to get to the warehouse. After a few orders I went in the warehouse one day to find the online sale prices are higher than inside. I just have to say I was not very happy about this and will not be ordering online anymore.

Thumbnail of user kimberla2
Georgia
3 reviews
3 helpful votes
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December 24th, 2015

The first time I went there I was really impressed by the prices and how big it was but now I am getting disappointed because the membership fee is too expensive and the workers never smile and they just look at everybody to check if they hide something in their pocket or bag. Sometimes it's just insane and I feel too much pressure. I wanna buy there to save some money but sometimes I just don't wanna go to Costco anymore.

Thumbnail of user tracyk89
Illinois
1 review
2 helpful votes
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March 18th, 2019

Costco had a promo to buy 2 select patio furniture pieces and get $750 off. I put my 2 qualifying items in my cart and it was valid on both items. The next day went to the store to see them before ordering. Went to order and now the second item is no longer eligible. After 45 min on the phone with chat service they said it was a glitch and won't honor the promo. When this membership is up I'm switching to Sams Club. Feel this was poor customer service to a loyal customer.

Thumbnail of user stephanieg18
California
16 reviews
12 helpful votes
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December 28th, 2015

All of the food I purchase at Costco spoils right away. Costco beats up their vendors so badly. That great return policy doesn't affect Costco because they build in those returns with their vendors, and the manufacturer eats those. So you pay for the luxury of getting an abundance of product that spoils quickly! Membership fees keep this company floating, and they mark up the skinny prices they make manufacturers sell to them for a 30% profit guaranteed... great concept for a greedy company... Those free samples are not at the cost of COSTCO but the manufacturer and the company that samples them to you is also owned and operated by Costco and they charge the companies an arm an leg and hire people at minimum wage that don't care about the manufacturers bottom line... big racket, can you say Communism?

Thumbnail of user zinoviys
Spain
9 reviews
8 helpful votes
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June 9th, 2023

In fact, this is a great opportunity to shop online and order whatever you need online. Costco is considered to be the one of the most demanded supermarkets and that's why it does a lot to develop its services digitally. Moreover, it's one of the cheapest! There will be no difficulties ordering stuff here. The conditions are kinda transparent, I like them.

Service
Thumbnail of user jonathanr812
Georgia
1 review
1 helpful vote
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March 6th, 2022
Verified purchase

I'm an executive Costco member since 1996. I've preached the gospel of Costco for years. This year I ordered a washer and dryer online. Costco delivered it, refused to install it, told me to call the store to fix the issue, then told me this was a waste of their time. They threw the unboxed washer and dryer back in their truck and left. This was after I returned home from a family outing 3 hours early because Costco threatened not to deliver at all if I didn't show up 3 hours before the confirmed delivery time because they 'had cancellations'. If you make the same mistake and purchase from Costco, you'll be treated the same with rude drivers leaving with your merchandise.

Thumbnail of user joseb851
Washington
1 review
0 helpful votes
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June 6th, 2023
Verified purchase

Had a lights on my car for a low tire pressure they checked the tire and told me that a need a new tire but they don't had it in stock. I went to different store and ordered the 2 front tires over 600 dls and when they were about to replace them I ask about the damage and they said that they could fix the old tire because it was still good.

Thumbnail of user carlc293
California
1 review
4 helpful votes
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November 24th, 2020

I ordered now twice from costco.com and twice have been given false information about delivery. The first time the estimated delivery was 4 days and it took 3 weeks to get the product with no help from customer service. Recently ordered again reluctantly and was given a tracking number for my purchase and day of delivery, only to be updated that same day to a week later. The slight savings I received from this purchase over Amazon was not worth the guessing game as to when I was going to get it!

Thumbnail of user jackk918
Georgia
1 review
0 helpful votes
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November 29th, 2023

Been a member sober 25 years I rate the warehouses 10 always the best!
Worst experience every time with Costco.com
Could
Not checkout with their system problems
Tried to call and do it manual we were on the phone nice lady but new every minute on hold
With supervisor asked to speak with the supervisor supervisor said no work with her or nothing waited for a
Manager total call was 1 hour and 43 minutes disconnected me and never called back
Ruby agent supervisor Craig
Terrible I went to Amazon $4 cheaper and delivered faster LG 65!inch tv
Oh well

Tip for consumers:
Costco.com terrible

Products used:
Lg tv

Service
Value
Shipping
Returns
Quality
Thumbnail of user williamb253
Pennsylvania
8 reviews
21 helpful votes
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December 21st, 2016

I had a membership for a year and cancelled it because the one I shopped at sold outdated food. I got food poisoning from eating one of their frozen pizzas. I turned them into the company that made the pizza and got my money back.

Bulk is fine for large families, but if it's just for a small household it doesn't do much good because the food will spoil faster. With the store I shopped at it was already expired when purchased.

Other Costco's I shopped at were pretty much the same. I bought a computer from them and it was a piece of junk that didn't last long. Cheap products for cheap prices.

Thumbnail of user rons14
New Jersey
14 reviews
64 helpful votes
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May 11th, 2011

I love Costco. I have been a member for many years and never had any kind of problems with them.

I do find that you have to watch yourself when your in a Costco or shopping on Costco.com because of the great selection of products and good deals you can easily find yourself with a big bill to pay.

A lot of Costco's Items are in bulk so you need to make sure you need a large amount of something before you buy it. Otherwise I think Costco is great.

Thumbnail of user dennisv
New York
13 reviews
60 helpful votes
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October 29th, 2022

BEWARE: Costco.com may try to scam you like it did me. I ordered the "Yamaha EZ-300 Bundle". I received just the Keyboard. Costco.com kept insisting for days that "The Keyboard Bundle" only included the Keyboard. That it did not include the stand, adapter and booklet like in the picture I posted here. You tell me what I ordered. I had to tell Customer Service, I was going to contact their CEO, Walter Craig Jelinek. Only then did they escalate it to a Tier 2. A Resolution Team would be contacting me. After a few more days they finally got back to me to say that they will be sending me "the bundle" and that the keyboard I had to be sent back. It's ridulous what Costco.com put me and my family through just trying to get what I ordered before my adult daughter's birthday. This was a gift for her. So beware Costco members don't let Costco.com Customer Service try to scam you. The topping on the cake is we pay a yearly membership for this aggravation. I have for over 30 years.

Tip for consumers:
Know what you are paying for and fight for it up to CEO W. Craig Jelinek. Costco.com may try to scam you.

Thumbnail of user davidm1749
New Jersey
2 reviews
4 helpful votes
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December 27th, 2018

Worst experience ever with costco or any other on line retailer. Ordered & paid for a bed 4 weeks ago. Bed moved from Washington State to California (not towards New Jersey where I live) 22 days ago. It has now sat in California for 3 weeks with no movement and a lame excuse about it being the holidays. This has nothing to do with the holidays and everything to do with costco.com having no service level agreement with their vendor and a lack of interest in trying to expedite the shipping.

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About the business

Shop Costco.com for electronics, computers, furniture, outdoor living, appliances, jewelry and more. Enjoy low warehouse prices on name-brands products delivered to your door.

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