Costco

I like to shop at Costco for the fresh produce such as fruits, vegetables, eggs, milk, and wine. They also have the best laundry detergent, dish-washing liquid, and bath-tissue at an affordable price. Costco gas-prices are the cheapest.

Costco deals with 3rd party vendors for delivery and installs. The 3rd party Core Logistics is disorganized and incompetent. Shame on Costco for dealing with this company. Our new gas stove was scheduled for delivery and install. They dropped it off but they know nothing about the install. After spending a good hour on the phone they can not install for weeks. This is crazy. I have stove just sitting here. Very disappointed in Costco for dealing with an inferior company.

Ordered a electronic gift card online. According to my account- card was sent, but never showed up in my email. Currently waiting over an hour to speak to customer service. Will likely cancel membership.

This is how Costco bullies its members (see photo attached) of letter I received. Another customer complained that I went to the cashier at the food court after the cashier waved me to step up several times. I explained my side of the story, and this is what I got.

We've been going there for a number of years. Always great service. Never ordered online from them. They have a good rating Kirkland dog food that my dog loves. Great for when we need larger amounts of something.

Most of the items I bought included delivery in the posted price, though I did not like how they use "business days" as it is very deceiving when I failed to notice the small prints and was late for a birthday present. Why would they use M-F while they open pretty much 7 days a week?

I learned my lesson to not buy appliances from Costco. I purchased a dishwasher from Costco on 11/24. I was given a delivery date on 12/1 and install on 12/2. Delivery was 7 hours after time I was given with zero notice. Install company notified me morning of scheduled day that the installation date was being delayed one week due to a high number of orders. I called their customer service line and was offered $50 or I needed to find a plumber to complete the install. I had to make a decision on the spot and they didn't care about the lost time and inconvenience of me having to hire my own plumber to complete the install. Again, installation was to be included in the price. I was treated like a number and not a member! Buyer beware!

COSTCO, you know I love you! I must visit you at least twice a week rain or shine. But this, is a travesty! You raised the price of paper towels but yet there are fewer paper towels in the roll! I would've expected more transparency but, transparency and profit may not be compatible. Product went from 160 sheets to 140 sheets per roll (12.5% less) and there was a significant price increase - double whammy to the consumer.

We shop at Costco all the time. We buy everything from paper products to fresh meat. We love buying in bulk so we don't have to shop so often. We pay less than half for many items. The savings are terrific and the quality is good. They have the best steaks on the island. Don't know what we'd do without them.

I just received some beautiful marino wool socks as a gift. They have the Kirkland Signature brand on the packaging. The packaging looked like the typical cardboard like wrap around to keep three or four socks together in a bundle but when I went to rip it open I discovered the entire thing was cased in a very thick hard plastic that required scissors to open! In 2022 almost 2023 this wasteful and excessive use of plastic is absolutely ridiculous and frankly should be a crime with all the alternatives available to these companies! And instead these companies get behind gaslighting citizens trying to blame us for carbon...which by the way is needed for this planets survival. Its so twisted and wrong. We need to start boycotting such hypocritical corporations

Costco seems to do a great job of offering among the best prices you can find on mid to high quality products. Not the low quality junk you will frequently find at bargain stores like the notorious Walmart and others (might as well just throw your money away). This applies to their food products, household goods, linens, electronics, hardware, services, etc. Plus they stand behind their products, and if you aren't happy with them for whatever reason they will accept a return hassle free. No receipt needed, full packaging isn't required, and sometimes they will do a refund or exchange years later. Chances are you won't need to return a product, but it is nice to know that you can just in case. A top notch store, maybe even the best of its kind.

And the annual membership fee is well worth it! For a very low income family like mine we aren't wasting money on disposable garbage merchandise that costs more in the long run. So it is a smarter place to shop for everyone.

I returned a product on July 1st and haven't received my refund yet. And the customer service guys arnetta the supervisor yelling at me for asking why they are conveying contradicting information. Do not buy from their online

Good quality products mainly in bulks not money saving for small families or if you gonna buy everything there. I just select bargains. And the membership fee is my main problem. So sometimes I can't be bothered renewing it.

Aiden at the River Cree location takes pride in his job and was a huge help today!
He efficiently assisted us with boxing our items in a effective manner. The most efficient packing of goods I've been assisted with in over 2 months!
He really cares and fully thinks about what he's doing, excellent communication skills, while still respecting space during Covid times.
Very polite, professional and Charismatic!
Thank you for making our usual "stressful Costco trip" into a enjoyable one!
10/10 hope to see this pleasant stranger again on our next endeavour

CR

Appliance delivery lied that no one was home... and subsequently Costco verified they lied... I took off of work all day.I wasn't sleeping... house was empty...I sat out front waiting... we needed our refrigerator to move in... no reason for their horrible service.

Have been buying tires from Costco for years. They scratched a black chrome wheel and are now denying it. Even after the tire service manager inspected my wheels with me before the work was done. He has since transferred to another store and recently been fired. Unbelievable. Consumer beware, if you value your car, go elsewhere. Both Monica Ramahlo and Jeremiah Sorensen who are leaders at the Katy Costco showed little concern with our problem. Brushed me off and never returned calls. If I could give a negative star I would.

Great store for prices more reasonably than what you'd get at, say, Whole Food, or even regular supermarkets. Its meats are really good; my husband gets all his steaks there. And its canned crabmeat prices beat just about anyone else's. It has lots of other stuff like electric toothbrushes and clothing and paper goods.
We use it as our go-to food department store.

Just curious how many healthcare workers are actually off at 8am in the morning? What the heck good does it do to say "we have special hours for healthcare workers" if you put them when no one can go? Sounds like bs PR if you ask me. Thanks for nothing Costco. I'm getting my membership cost back and going to Sam's Club.

I Love Costco. Where else can you buy items that you know are priced only 15% over cost? That is Costo's business ethic. They are a union company with living wages, benefit packages, etc., so they respect their employees enough to do them right. They sell pretty much everything. The only down side is if you live alone, buying in such bulk isn't rational. So maybe you can just buy yourself a 50" LED smart TV! Seriously, there are a lot of good buys, plus you can stay out of the store altogether and enjoy frozen yogurt for a song.

Losing my confidence in Costco. I've had several disappointing experiences lately. They are not demanding quality customer service from their vendors like they used to. Currently, I cannot get resolution from Sparklets water system (purchased at costco). I returned the unit in 2 weeks, I keep getting calls saying my payment is past due. I've talked with 3 different reps who say everything is okay, then I get another call. Wait times for the phone exceed 35 minutes.

Love Costco. The products, prices and ease of shopping are all reasons we are Costco members. I book rental cars, fill prescriptions, purchase tires, buy wine, produce, furniture and flowers at Costco. The selections are fantastic and the competitive bulk pricing saves us a ton of money. Returns are easy. It's a great place to shop.

I have been a member since day one that you opened in garner. Bought 4 memberships because the sales rep made everything sound so good. Since Nov 17th opening day several items have increased by 3 to 4 dollars each. Can pepsi is 3 dollars less than diet pepsi. Pepsi is pepsi! Told a sales rep today and her comment was you can't get it cheaper anywhere else. The truth is 33 ozs of folgers coffee is 949. Food lion this week has the same for 799. Not teaching the sales reps correctly. I sure will not renew my cards again. Very disappointed

I m member since 10 months and not looking to renew it. Most items are over priced and quality is very poor. For example organic brown eggs, each week I get one or 2 eggs bad. What kind of supplier they have arrangement with. Is it acceptable. I have stopped buying eggs. Other items has similar issues. That's why wondering the stock for Costco is going up and up. They making money from memberships plus selling over priced poor quality items. Moreover staff is very rude and unprofessional. Checking on you as you are here to collect free items from them. 3 times card membership checking and then on the exit final checking your cart with receipt. I wouldn't recommend anyone to pay membership fees for this kind of attitude and service.