Costco

I use their online photo service exclusively. SO convenient to order online and have my orders mailed to my house or available to pick up - my choice. The mailing service is super cheap and fast too. I've also bought some big ticket items online and was really happy with the prices (of course), the quality (of course) and how fast everything arrived.

Online order DOES NOT work, I recommend amazon!
Tried to purchase iTunes card online, twice. Order was canceled both times with no specific reason given. Try to call customer service, the wait time is 25+ minutes.

I find that you have to know your prices when you shop here, because you will be gouged if you are not careful. Paying for a membership, then paying for the items, then packing all your own stuff, is it really saving any money? You stood in line for a long time & sat in their traffic even longer... no it wasn't worth the few pennies you saved.

A list of detective electronic products: Auto jump battery ($70), DVD Player ($100), bathroom scale ($40), router ($50), HP printer ($175), memory storage device ($70). All ran long enough that I could not return them but none lasted longer than 2 years. Stay away from Costco electronics.

Stay away from the fresh fruit. The bananas rot in a couple of days. The kiwi stars rotting in 2 to 3 days. Too much to review on their fruit. We have bought fruit at Costco for decades. The summertime is NOT a good time to buy fresh fruit there. It goes bad in a matter of days and this year is worse than previous years.

Only accepts visa and Bank MasterCard. Embarrassed as hell today. Found out the card I payed for their membership doesn't work in store. If you can use a Mastercard for their membership. Then it should be good for enough to use to buy items they sell in store.

Found out today Costco stopped selling their Polish dog. (Tasted much better than their bland hot dog.) They also stopped selling the chocolate and vanilla swirl. These are 2 of the 3 items I regularly purchase. (Combo pizza is the third.) What they replaced the irems is not appealing to me. I don't believe that they want to offer "healthier" options. I am sure it is all about money. Probably losing too much money on the items they discontinued.

Frequently I have bought an item online only to find it at the Costco store cheaper. They are very good about refunding the difference however its inconvenient to stand in line forever to receive it. I stick to their store which I love but limit my online
Purchases.

Every time I go to Cosco their prices change. I have seen some items go up by $10 if not more. Because we pay a membership prices should be reasonable but their not. I saw one item I used to buy go from $8.99 to $26.99. $#*!ing crazy. No deals or bargains there. Price gouging as far as I'm concerned

I have been dealing with Costco for several years. Their return policy and extended warranty in TVs can't be beat or at least hasn't been beat yet. I recommend Costco for TVs and computers. Nice to be able to "test drive" a product long enough to know it is right with no pressure.

They have no online stock checks, so you have to call the warehouse for every item you need, to check it is in stock. What year is this? I am not traveling 20+ minutes to find it is not in stock, insanity.

Costco said my range would be delivered last Friday, 8/12/22, It never made it on the truck. I was told they would deliver it Tuesday, 8/16/22, guess what, wrong again, the range never made it on the the truck. Now they say Wednesday, 8/16/22, the range will be delivered. I spoke with customer service, they were very unresponsive and told me not our problem. I have wasted over 20 hours of my time waiting on a range to be delivered and they don't give any F---s!

Costco has changed a lot after the Covid pandemic. Prices has gone disproportionate with inflation, quality of fruits and veggies is worse, and they bring in good produce one week followed by lower quality next week ( bait and switch technique). You pay premium prices for lower quality. Whole Foods or traders Joe is way better. Goodbye Costco.

Ordered bed frame. Started in May. First one had oil stains on fabric. Second one received again oil stains on fabric. Third one dropped at Amazon not our house. After two weeks received it again oil stains. Try to call Costco wait on hold forever. Call back option doesn't work when they call back. No one in line. Trying to get shipping label for return. They don't sent enough label. Done with Costco online shopping. Never again.!

Costco Corporate,

I have been a loyal customer for years and today I was singled out, targeted, and discriminated against for bringing my emotional support dog to store marine del Ray. There is absolutely no reasons for me to be target because of my need, not want, of the assistance of my emotional support animal. I am highly considering canceling my membership due to this and find the actions of your employees to completely go against the company's core values.

Costco is our family's favorite place to visit when shopping. The prices are obviously unbeatable and the small kioskes serving you tasters just seems like enough reason to keep me as their client. It did also push me to buy some of the products they made me taste.

Keep doing what you're doing Costco!

I've been searching for the best deals I can get during the Pandemic since I was in dire need of new tires. I was so happy to see the deals Costco in New Britain, CT had! Gave a call to pre-order my tires, John was very helpful over the phone of what needed to be done. A very sweet woman, Diana helped me get my Costco Membership, an easy 10 minute process. Ordered my tires for next day delivery, (they have a wide range in store just didn't have mine in stock) I was guided in what would work best for me and my financial status, no forced upselling here. A gentleman, Wilbur gave me a call this afternoon, (day after my order) to let me know they were ready for me. Wilbur took my keys and within 45 minutes of walking the isles, my tires were on! Christopher handed over my keys with a smile. Very pleased and will definitely be purchasing my tires through Costco for the future! Thank you all for your help!

My experiences with Costco online have been a nightmare. First order sent to the wrong address in some other city. Second order wasn't delivered because they sent it to someone else's name at my address. Third order took a month to be delivered because they sent it to "Bill to" address, not "Ship to" address. Then, made an unauthorized charge to my Visa and said they do not issue credit card refunds for online charges. I would need to dispute it with my bank. How is this possible? Actual Costco Warehouse shopping is just the opposite: easy, quality, friendly, fairly priced. But, their online function is a nightmare.

This site is complete trash. I love Costco, but this site is awful, plain and simple. Half of my shipment arrived and I have no way of communicating with them, unless I want to spend (estimated 105 minutes) holding over the phone.

Bad customer service for several reasons. Ordered a TV online. Several orders cancelled and could not tell me why. When I finally got an answer they state that they could not verify the address. My daughter has lived there for several years. Also another order wdtates it was shipped but Ups could not give me information. According to Costco the order is lost. They said they could reorder but I requested my
Money back

Purchased a shed from Costco on December 17,2021 and as of January 24,2021 still have no received it. Costco will do nothing about it as they say it is not their problem as Backyard products makes the shed and Costco only sells them. It seems to me that if Costco sells them it should be their responsibility to see that the customer receives their product. Costco gets paid, and you get nothing, Talked to customer service several times and they just keep getting more rude each time. Costco is getting like the other companies and becoming a scam of a company

Costco sends us a book with sale items, monthly. The goal is to lure us in. But when the advertized, published item is unavailable, they do nothing at all to satisfy customer. They say "we do not guarantee that sales items are available." Really? You drag us in by published promise to have items, and then not even "sorry"? NO substitutes? You lose TRUST by doing it. And so a potential 5 stars shrinks to fit 2 stars.

One of the worst customer experience I had in my life time. I ordered a Cash Card from them online which took months to reach me after multiple resends and follow ups. When it finally reached me, I was told that the card is inactivated and my money is refunded to my account. The customer support team didn't not know about it and I almost spent 2 months with multiple calls, mails which made me loose my cool, mental peace etc for nothing as eventually speaking, its as good as Costco refused to give me a cash card! The reason I say this is that they tried to send it multiple times but always at incomplete address and finally when they managed to send one, the card was a closed card and whatever I paid was refunded almost before the card even reached me!