Costco

Costco sells poor appliances and dubious warranties.
I bought a Samsung oven that stopped working in less than two years. The oven had a two-year warranty, but Costco would not honor it.
Why? Because of Costco delivery problems, my oven was delivered two months after purchase. But that two-month gap used up two months of my warranty, leaving me with only 22 months of actual warranty coverage after the oven was delivered – not enough to cover the oven's failure less than two years later.
Costco should have honored my warranty because the delivery delay was entirely Costco's fault.
Don't trust Costco appliances or warranties!
Steve Alexander
Edina, Minn.

Costco is a store for obese people to get even bigger, and hoarders to buy bulk products of things they don't need. I joined only for the gas discounts and found that, after waiting 40 mins in line to get gas, you can't just enter your Costco membership number, you have to have your physical card like it's 2006.

The price we pay for gas as Costco is cheaper; however, for all the hoopla around customer service is non-existent. Literally Costco only have pump lines going one way, so if the gas tank is on the driver side you always have to wait in a line Even though there are pumps open! Is maddening so I turned around and the gas nazi told me I had to move my car around. Im not sure who developed the pump system or trained their employees but so not customer friendly. I was told the pumps stretch over the car and Costco will pay for any damage caused by the hose hitting the car. Wouldnt it just be easier to make it two way pumps. Needless to say Im less than impressed with Costco and will continue with sams club.

Today I was shopping in downsview costco. At that time cashier's helper kicking my kraft dinner and water. Cashier talked to me that packing plastic cover. So that's OK? I think hand is OK but she used foot. I don't think so.

I have been a customer for over 20 years. We shop there at least twice a week and spend a decent amount each time. Recently we purchased a Sonicare toothbrush. Two weeks later we went back in the store and saw the newer model was on sale for the same price. We purchased the newer model and took the original one back to the store in the original box and packaging. The customer service representative embarrassed us in front of a crowd expressing we return too many items and we are going to be put on a special list that Costco is going to monitor our purchases.

I have always had great luck ordering online from Costco. Once I got the wrong color for an item that I knew was shipping direct from the manufacturer. I called Costco and they took care of everything. The difference between a good retailer and a great one how well they handle problems.

I have been a Costco member since the store opened in the Atlanta area. I was in the store today and noticed that the mask requirement has been lifted. This will impact my decision to continue to shop at Costco as there are many other options available.

I cannot believe how bad Costco online is. First of all, they don't support defective appliances, even1 hour after they are delivered. Costco push you to the manufacturer which takes weeks to determine its defective. Then once they confirm its defective, they take 4 WEEKS to pick the appliance up and give a refund. From the time I purchased a defective Bosch dishwasher to everything stable was 7 weeks. Terrible support all the way through. Go anywhere else to buy anything.

I ordered a phone, they billed me for it and took the money out of my account, after they got the money they cancelled my order and then did not refund my money! They basically gave themselves an interest free loan at my expense! Any lawyers out there? Is that even legal?

I cant say im a fan of Costco. Costco's online site is not very polished and is sort of clunky. The website still doesnt acknowledge the store in my area even though it has been there for about one year. The Costco in my area is super small and at best carries half the selection of some of the costco stores in other areas. I would rather shop the competition. Compared to my local store, the competitions selection is so much better and the prices are competitive.

I want to officially thank Patrick and his manager Mike for the seriousness, professionalism and courtesy they have shown.
Companies are composed of people and you with your contribution make your own excellent!
Thank you

Dont buy the gas range from costco, Recently I bought the new gas range from Costco, When I order this before I inquired their customer service before buying, they said they would haul away the old stove. As a result, they haul it away on the downstairs of your apartment, which will cause you great trouble. The Hoa of the apartment will make you pay a fine, because the big garbage can't be discarded at will. The same item is in Homedepot. They promised to load the old stove on the truck and transport it away. This is the real haul away!

Costco treats its customers (and, we hear, its employees) very fairly. The products they stock have been carefully assessed, and they stand behind the purchases. The contrast with Walmart on all these matters is stunning.

I loved that they installed my fridge in for me! They also fixed the problem I had with my last fridge! They saw our plumbing for the fridge was broken. They got us a new one no cost! The drivers were excellent and they was extremely nice! I love my new fridge! Thank you Costco and the drivers!

I would not recommend going through costco for shutters, they contract you out to a company who is horribly rude, the shutters are very expensive, but made cheap, the don't even fit my windows right, and you can see screws from the outside. I have pictures to show how crappy my shutters look. I have tried to work with costco, but they keep sending me to the company they contracted to, which they said the shutters look perfect.

I was shop at Costco in Sunnyvale, California location on October 3,2016. So I decided to order a large pizza to take home. The server was very rude to me. She handed me my pizza without giving me plate and small packages of cheese and pepper. So I asked her very politely for a plate. She simply told me that my order is ready and she walked back to the kitchen. While I waiting at the counter to speak to another server for a plate. A lady next to me who is Caucasian also ordered the same thing that I did and the server gave her plate and small packages of cheese and pepper without asking her did she or not. At that moment I realize that I was being discriminated. So I asked another server for a plate. She handed me my plate with an attitude. I'm very sad how I had been treated by Costco employees. I'm thinking not to renew my membership next year.

I feel very confident buying from Costco, because I know I have buyer protection and costco will always serve the customer! Recently, we purchased a trip to St. Lucia through costco. I will let you know how that goes! We leave in October 2016.

It's frustrating that this is essentially a completely different business than the local stores. Different products, prices and you cannot return to the local store (unlike Target). When you talk to them they are quick to tell you that they are different businesses but they should re-think that. As a consumer, the same name is on my credit card when I buy there, and I have a set of expectations built from my local shopping experience. But the online store is sterile and cold in comparison of their customer service.

Worst possible tire shop. Rude and discourteous staff. Over inflated tire which is a safety hazard. Multiple time, since I bought the tires there, same rude people. The black guys are the worst. The little midget manager is obnoxious.

Please management do something. Please.

I bought a GE gas range from Costco online. The delivery guy came far behind the delivery window. And the product information described as free installation. Yet the delivery guy refused to install. What a bad service! Don't have a good experience with them!

Costco uk... good value but it's a pity they don't have a website that shows the prices of items in stock. Some of their "deals" can be bettered elsewhere but when it come to the quality of their meat, they are second to none.

Costco is rated one of the top employers in the US. They pay a living wage, have great benefits for their employees so they don't have to be on welfare (ehemm Wal-Mart...). They save us a lot of money! Thousands of dollars per year saved and we eat all organic all natural everything! Thanks Costco! We heart you!

Other than I call this place the $100 store... I love all the great things I find at Costco. I also like how they ship free too. They have by far the best return policy ever known to man, they take back ANYTHING which is why I love knowing I can buy anything from them and no matter what, I'll either love it or can return it hassle free. :)