Costco

I was shopping with my 2 girls the time to load my stuff in my car. The very nice guy come and start helping me and that a second time happen to me. I see a best customer service on this Costco. While this guy helping me a manager come out and checking on there employee if he is okay because it was very hot day. Thank you! You guys make a difference.

I recently had the most horrid experience with costco customer service. I placed an online order and on the scheduled delivery date, nobody showed up to deliver the goods. After wasting an hour with one of their reps who couldn't comprehend half of what I was saying, I got a hold of their supervisor who credited my card after I demanded he cancel my order. I will never order from them again.

We are a regular buyer at Costco for certain items and are the best comparable price... We buy are paper products. Their meat is excellent and great to buy in quantity for those big bashes. Easy in and out... better not to go on prime times if you are in a hurry or thought check out is fast.

I have really been pleased with Costco for home and work items. I especially enjoy online shopping with them. I have some great shelving units and furniture. I am a regular buyer of their medicines, supplements, cat food, and school supplies.

I love to shop Costco.com for my vitamins, supplements and non-perishable foods. They have good prices and always free shipping. I bought a supplement that had a funny smell to it so I took it back to the store and they gave me a refund right away. They have some of the best prices on just about everything.

I placed an order for delivery about an hour ago! Not only am I paying more for delivery, but today it turns out several items are not available. It is a waste of my time to look up items to later find they are not available. Costco needs to update available items at all times. Not worth the extra money!

Wish they would keep the items they advertise in stock. They promote an item, you like it and buy it, just to find out the next time, just a couple of weeks later you shop there it is no longer available.

Falsely advertised a 5 burner BBQ as a 7 burner unit.

Below i a copy of my email to Costco.

Walmart, Home Depot, Lowes etc, all advertise the same model as a 5 burner unit. You falsely promote it as a 7 burner unit.

I had many choices of 5 burner units and all were at a similar price. I chose Costco because yours was supposedly a 7 burner unit, more value for the money. Unfortunately, the reality is that your advertising is false. It was the same 5 burner unit

I have been a Costco member for more years than I can remember. Please do not insult my intelligence with your contrived response suggesting that this is indeed a 7 burner unit. Same model number is advertised by all your major competition as 5 burner.

Just admit your mistake and let's move on.

To summarize, Costco would not admit their mistake and continued with a lame cover up story.

Shameful, unprofessional, and surprisingly beneath them.

I truly expected more from Costco.

I wrote a review for Costco to tell the truth about their customer service and they refused to publish it here is what I got in an email from them

Your opinion is very important to us and the Costco Wholesale community. We appreciate you taking the time to write a review on Urban Star Men's Relaxed Fit Jean.

Unfortunately, your review did not meet our guidelines for posting on our site. While your review has not been published, please know we take into consideration any issues and suggestions that you may have
Thats what they do to keep their reviews so perfect amazing

Best prices on merchandise you can touch, feel and pick up same day, especially if cannot wait to get the product /merchandise and use it the same day! Beats online shopping by a long shot. Thanks Costco you saved me from being the Grinch who stole Christmas to being the best Santa Claus ever! Thanks for having everything I needed for last minute Christmas shopping including the food and pies, where would I be without you!

Unable to complete purchase! I spent two days trying to buy the same three items online from Costco.com. Each time I got to the checkout page we received an error message "unable to process payment". I called Customer Service FIVE times trying to resolve their system errors and after two days during which I spent hours chatting and speaking with the agents and a supervisor I got NOWHERE! So gave up and will shop elsewhere.

I have purchased a Costco Membership Activation Certificate for Exclusive Promotion. I never received the promotion benefit after i paid for my membership, and the costumer service representative Amanda from Shop Card department over the phone said they cant do anything for me. I have to return to the store, where i bought my membership and figure it out there. Such a scam on promotions and the worse costumer service experience i ever have.

I will no longer be shopping at Costco. I purchased an LG TV from them 4 years ago and it went out (black screen) after 2 years, however we purchased the extended warranty and the company sent a comparable Vizio tv as a replacement. When my son was looking to buy a TV 9 months ago, I purchased from Costco because I had already experienced TV issues and was pleased with the warranty at Costco. His went out (lines) in NINE months. I purchased an extended warranty for his as well, but since it had been 90 days since purchase, Costco sent me to their concierge service who helped very little and just forwarded us to Vizio who basically called us liars and said there was nothing they could do because the TV was damaged. The TV was not damaged, only watched which is what I assumed was a television's purpose. So, I'm done with Costco... will be paying my bill and asking a refund for my membership as there is a sign hanging by the customer service desk guaranteeing this. We'll see.

If I have a party of need a lot of stuff it is a good option. I would like to go there more for regular needs like groceries but it becomes an event since the parking lot is always full and lines are long. There needs to be more people in returns because it is almost not worth it to return an item with lines that long.

I always have thought that Costco has the best customer service and support until My LG TV broke down. I called them and every time it took me between 30 minutes to an hour to connect to them. They had to contact another department and again I was on waiting for another 30 minutes. I called them about SEVEN times and waited for more than three weeks. The final result was none. My TV guarantee was useless and I had wasted my money to buy an additional three-year guarantee.

I have been a Costco member for years. Their return policy is by far the best I have ever found. If you are not satisfied with your purchase, they fully back their guarantee! I have bought not 1, but 2 of the same water coolers in their store. The first one started leaking after 6 months. I returned it and they gave me back my money and we bought a new one. We repurchased the same brand (wish we hadn't) and low and behold, this one too started leaking and rust happened underneath the cooler. They took it back after we had it for a year. I gave up on that water cooler company, but am thankful that I can rely on Costco to back their products when things go wrong!

I've ordered items from Costco online previously- mattress toppers, a mattress, etc. For that experience, I would rate them a 5. BUT, recently we ordered a microwave/stove combo- that experience would be a solid 1 star. They use a delivery company called Transmotion. Transition, by the way, is rated an F through the BBB. They have no showed twice for appointments and don't answer their phone. While I realize that Costco is not responsible specifically for Transmotion and their lack of business ethics; Costco is the one that chooses to use Transmotion for delivery. I'd be willing to bet cost is a huge factor. Well, you get what you pay for. I, for one, will never, ever, ever order a single appliance from Costco due to this terrible experience. Buyer beware!

$#*!ed website online sales. Makes you go in twice to place your order. Makes it confusing and not reliable. Manager and sales associate says they can't do anything about it which is a piece of crap. The whole online ordering is a piece of crap. Will never order from Costco again.

They have great deals, good deals and deals you can get anywhere. They do offer many areas of opportunities and do communicate with their feedback by trying to give the customer what they want. They aren't any better than Sam's club or other discount wholesalers and certainly no worse.

Since Costco came back to pre-Covid regular operating hours, why don't they go back to their normal menu at food court? I was told that combo pizza will probably never be back, same as sauerkraut and onions. Not sure why is that especially when we pay for the membership? You would think they would go back to their pre-Covid routine.

Oh my goodness I thought my husband stepped out on me, for the past week I had terrible burning and itching down below, first I thought I had what experience women may get and I bought some inserts to help moisturize well that helped until I used the TP again, I finally caught on when I couldn't take it any more I took a benadryl and revised from using this TP and I feel 100% better. I googled costco/Kirkland TP and found a few complaints of being allergic, some companies use chemicals to strengthen the TP so it's not as weak when it gets wet, stay away from Costco TP, I think the chemical is formaldehyde

It is preferable to buy directly from their stores, despite the mediocre service of the employees. It is very difficult to order online, and calling their customer service is the worst, even though being a member gives you many benefits in offers, discounts and quality products.

I don't run an orphanage or a camp or have a family of 20 therefore do not need a vat of mayonnaise or a 50 Lb case of pickles. I refuse to pay an annual membership fee for the twice yearly need I may have for 6000 rolls of toilet paper. Sorry, buying unhealthy, processed items in bulk does not work for my family.