Costco

I've had excellent experiences with the Costco Tire Center. The prices are unbeatable, especially considering the quality of tires and the included services like installation, rotation, and balancing. The staff are knowledgeable and efficient, and the wait times are usually minimal. Plus, the warranty and satisfaction guarantee provide added peace of mind.

Sincerely speaking I know no other places with such a big assortment and such friendly pricing. Costco has managed to become a lover for many people around the US due to its mild pricing policy and always fresh products. I shop here regularly, I assume if I would visit other stores, I would've paid way more money that I pay at Costco for the SAME PRODUCTS!
So, guys, thank you very much, wish you all the best only the best!

Purchased a new Sony OLED TV. Loved the TV however... after a period of time it began freezing the picture to the point in required unplugging. After 2 factory resets sonys support got involved. There is where it all turned "sour" to put it lightly. They blamed it on my "internet?" then stated it would not be covered. How ironic... No service tech, nothing. Just a person a half a world away telling me it's my internet.
After 2 days I finally contacted the Costco's team where I originally purchased my TV and they immediately took charge. Today I ordered a new TV. Definately not a sony... EVER! From Costco of coarse!
I want to give a huge shootout to the Costco Nampa management team for they're diligence and help.

When I ask Tim at the Electronics Department
For help with the wireless printer, he shows and explained to me in detail. What's pros and cons for each brand and that's what I needed. He is a knowledgeable guy with a friendly smile. Big thumbs up for Mr. Tim.

I placed an order with Costco that was a 2 day delivery. Which end up being 6 day delivery. When I got my order the box was open and damage with detergent everywhere. My order of detergent, chips and water turned out to be a mess box drop off. I refuse to stick my hand down in this box.chip box was open detergent was on everything. I called to have them to pick it back up. Due to me having an elderly Alzheimer's dementia family member with me. I was unable to return it my self. So I called for them to come get the box and refund my money. On top of the 6 day wait for my order now i have to wait 2 more days for pick up and another 2 days for refund. So I am stil without my order. Costco need to do better this was a nightmare order. Customer service was no help and the day before my juice was suppose to got delivered it was also delayed as well so my kids did not have that for there party

Just got off phone with verification dept after placing a $39 order online. Someone in June used my costco (not credit) card number to place an order. Costco cancelled my order because of the 2 names and addresses. They made me verify questions you'd normally get for a credit card approval. After getting all that info, they told me I'd have to email their 'prevention office' for any future orders. Sounds like more of a hack of my personal info. Beware of Costco dot com. Spent over an hour between chat and verifying phone calls while they explained they were protecting their customers. Harassment. There was no fraud just a bad Costco #. I will be writing to their corporate office. Stay away from them.

No way to send an email. Cannot converse through twitter. Cannot post messages on facebook. The chat function is only a virtual assistant. No thought about the customer? Online customer service is so much worse than any other similar sized company. I am sure they have not compared themselves to other companies. We purchased a 4 pound jar of animal crackers and could not unscrew the top. Four different adults tried – unsuccessfully.

So after over a year membership at Costco I rang up my cart and went to check out and for some reason a mainstream store does not accept mastercard? Never mind being embarrassed I'm about to cancel my Costco membership membership over this s*** I had no idea they didn't except MasterCard I mean what kind of large retail outlet would not accept a worldwide card? Either way f*** that embarrassment I'm over Costco

It's stores like this one and her sisters Walmart and sams club that have destroyed businesses and ruined any kind of "fair business" forcing you to shop there if you want a lower price. So mom and pop stores have to raise prices. Communist China, haters of God have their grimy paws all over this store. And go figure... this is the only store that's still on a power trip about putting my little nose in my mask! How stupid! But hey it's China! Don't shop at the China Overseas Trading Company! That is what Costco stands for, Don't shop there

While me and my mother were browsing the vitamin aisle at the Eagan Costco, we were aggressively approached by one of the sample lady's who was stationed at the vitamin location. We were not looking for advice but she did not seem to care. She aggressively spoke at us for probably 5 minutes about these vitamins she was selling that neither of us were interested in. Then she pressured my mom into taking some supplements that later made her feel very ill. I was not pleased with the forcefulness of the sales associate and it was very uncalled for.

So my first time ever going to a Costco was with my wife and I immediately fell in love. If you are a family of two or more this is definitely the place you should be shopping. We typically go once or twice a month and we get all the essentials. The prices are great and the products are quality. We decided to upgrade our membership to the executive membership and the card literally pays for itself. Picture here is me Jeremy getting on the plan with my wife because I love it and may need to come without her sometimes. This card and membership is a must have. Side note: this was the best picture taken that day. Lol

We have been customer's for many, many years. I have to say. The quality of food and clothes went down hill. We spend anywhere from 400.00 to a 1000.00 dollars every time we go. Thats because we live in Payson. So if something is spoilt or not good, we can't just go in the car and return it. Since the closesd store is in Mesa. So we stuck having to throw it out if it is food. And that happens alot. Costco used to take pride in quality. Now no more. We purchased coconut butterfly shrimp. You would think, the shrimp should be bigger the average. Little shrimp with lots of batter and coconut. A shame if you ask me. Specially sine they cost enough. I'm going to try Sam's club next. Very disappointed

If there is a negative, I will give it negative. I bought 2 mattress online. It is said Clearly on Costco website the old one will be hauled away. The delivery men refused to haul away my old one because there was a tiny stain on the mattress. They insisted that this is Costco policy. Why it didn't say anything on the website when I pay for the new mattress with cost included the haul? As a customer of Costco for more than 20 years, this is ridiculously unbelievable. Called customer service. The representative was mad at me with my question of old mattress haul and insisted the reason of delivery person's refusal is due to the risk of the tiny stain will pose to the delivery person. The Costco customer service is such a joke.

Buy a product with installation and it won't be installed! Call the CEO, Craig Jelinek, and tell him what crap this company is! Or spend Time holding on the phone and talking to India and then returning the product! Shop elsewhere if you are smart.

Treadmill home delivery set up and install. Treadmill was damaged out of the box, so it was returned. Great service so far.

The issue arose when I was told to call Costco Logistics and had to wait on hold for 2 hours. You read that right, 2 hours! Who does that?

Anyway, they are supposed to be delivering it in the future, even though it's not in their warehouse yet. They told me I could always call back and reschedule after they received it in their warehouse. I am hoping 2 weeks is long enough for them to get it delivered. I will NEVER call them again. 2 hours on hold, cannot believe it. This is awful.

I want to know if any of Costco's executives would wait on hold for 2 hours in order to do business with a company.

They should shake loose with the change and hire more people to man their phones.

Shame on you, Costco.

I ordered a washer and dryer that was supposed to be delivered April 8. I get notified the day of delivery that one of the appliances was damaged in transit. They were not able to ship out a replacement order until Apr 22. All they gave me for 2 weeks of dirty clothes was $25 for the "missed delivery". Terrible service, unlikely to buy appliances from Costco again.

I've had a ring for a year and a half. I must have banged it and the top was bent. On the website it said no time limit for jewelry returns or exchanges. I asked to exchange my ring or a repair. They wouldn't take it back or repair it.

Reported Citibank Costco credit card. Your membership with Costco gets cancelled immediately. We were not informed that our membership became invalid. We use the actual membership card which revealed at the gas pump that our membership is "invalid". 7 weeks of membership stolen by Costco. Extended membership by one month with no evidence from Corporate that has changed as of this review.

Regul

I purchased a mattress set and Costco's white-glove delivery from Costco.com on June 23. When the product finally arrived on July 27 it was severely damaged, so I refused it. The delivery people also saw the damage and made a note of it on their paperwork before putting the damaged mattress set back on their truck. On August 3, I received an email from Costco.com saying they would begin the credit process. It is now October 3 and I still have no refund. I have complained several times in the last two months, and each time they reply that it will be 3-5 days before I receive my refund.

Purchased a mattress from Costco.com last month and it was a genuine nightmare! Delivery men dropped off a mattress that was obviously damaged with a five inch tear right on top in plain view. They then never informed me of the problem and even managed to damage the paint on the molding of our stairs on their way to place the mattress in our master bedroom. The customer service we received once we reported the problem was horrible, and in the end Costco finally told us our mattress was now out of stock and discontinued... like so many products they offer. In the end, Costco did what was best for them and they could care less if we were satisfied. We will never buy anything from Costco.com again.

I was recently contacted by Costco Online to verify my identity for an online purchase. The customer service and a supervisor put me through 6 different questions to verify my identity. The last question asking me if I made a certain purchase 6 months ago, which I could not recall given the length of time they were asking. There was no alternative to get past the verification and ended extremely poorly.

I was at our local Costco and I was SO happy to get the cashier I had!Emma B was so sweet! 5+ Stars!

Good luck if you got a refund from Costco for over $1000. It is a major of affair to try to get it cashed. They took my coupon off to some office and say that they're bringing out a check. They will give me no idea on how long it takes to get the check.