Costco

Ordered a freezer online. The receipt said it would come on Friday. I stayed home from work Friday and it didn't come. I called and they said sorry it is actually coming Tuesday. Tuesday came around and it didn't show up. I called and they said they don't know where my order is. No one at the store can help me with online purchases. Called the online numbers and they tell me just to try back the next day they don't know what is going on. The website claimed 3 day delivery that is lie. The website promised communication the day before the scheduled arrival date. That is a lie. Never again Costco.

With the exception of the demo individuals: clerks and the majority of those working on the floor employees are exceedingly impolite, unfriendly. Most employees working the floor are ignorant as to the locations of various products probably due to the fact that locations are moved consistently (for some stupid reason/—- extremely annoying. Prices are climbing horrendously but most products especially Kirkland brand is superior. Unfriendly people is biggest complaint

I have been going to Costco for more than 20 years, but for past year or so I see a difference. It's like when you go there and after you shop you should thank them for allowing you to shop there and spend your money. I have had it, I will no longer be going there spending 15-20k a year and get that attitude from these MFs.

I received annual rewards certificates annually. These rewards are earned when using my Costco CITI Visa. I cannot credit the earnings to my credit card balance. I have to go to Costco Customer Service to get my certificate. I have to use the certificate for purchases at Costco. I have a number of other issues with my membership, but this particular idiocy may be the final reason for ending my membership.

Cost-Co is good to have. Going to Cost-Co is like and adventure. Depending on the season will depend on what you will experience. They have food sample tasting, which is a great idea, tasting something before you buy it. They have traveling shows from art work to jewelry to furniture. You name it they sell it! I buy a lot of dry goods from them, which store well. I have been a member for many years and plan to keep it that way.

I cancelled an order and I supposed to receive the money back next day, this according one of its CRS. I chatted the next day as I did not receive the money back. I was told the process is slow, it takes 5 business days. How come their system is fast to charge you immediately, and it takes 5 business day to refund your money?

I've never written a review before but I'm so annoyed I decided to... I used Costco online for same day delivery and was happy to pay a premium service and delivery fee (I even happily tipped the driver). HOWEVER this month I noticed a recurrent credit card charge for "Costco Instacart" on my bill. When I spoke to a Costco customer service rep they basically said "we have no idea and you need to speak with Instacart." I've never used instacart and didn't even know what it was, save for the fact that Costco partners with them for deliveries. Now I have to work with their customer service department to try and solve this recurrent charge. Costco shouldn't be partnering with an organization if they are unable to assist THEIR customers and I think it's shady that this charge came up. I'm pretty savvy to such things aka signing up for VIP memberships etc. and did nothing but place a one time order.

I love going to my local Costco because every time I am looking for something or need an associate, they are always extremely helpful. They always can point out deals if I forgot my flyer or cant get service enough to pull it up on my phone. Diapers - BUY DIAPERS HERE. Seriously, 180 diapers in size 5 is only $42. That right there was enough to get my membership.

Just a few days after I purchased a patio furniture set from Costco Online for $2,499, I found out that my local Costco store is selling the exact same set for $500 LESS than what I paid online. That's 20% less.
Neither the store nor the Costco online help desk would do anything about it. They told me that the online store will not match store prices! Be aware that store prices DO NOT match online prices for the exact same items! In my case online prices were substantially higher, and the company will not do anything about it. What a rip off!

I was logged in and shopping at costco.com and wanted to check out their jackets in menswear, but, to get the price on the jacket, they wanted me to key in the membership number IN ADDITION to the log-in and password. WHY? It's a double log-in system that is just garbage, and for what? To get a price because I wanted to SHOP on their site and possibly SPEND money? You know what the effect was? I abandoned my cart with the items I already had in there. What kind of harebrained, way-to-turn-you-off shopping system is that? Which marketing genius thought that was a good idea for costco members?

The people are #super #terrific. They are always so helpful and kind. The techs are always letting me know the best product for my health, and that is so special to me. These are the best kind of people. It's too bad we can't get this kind of service from everyone.

Cell phone bought two days ago and have 90 days to retuen but now on sale and they will not adjust over the phone. I need to drive to the warehouse 1.5 hours away to get the adjustment. Yet I could buy another online at sale price and return this one at full price within 90 days. Makes no sense.

Never buy a major appliance from Costco. They claim to provide a two year warranty on major appliances but it does not exist. My LG fridge died a year and a half after purchase. I spent hours on hold and on the phone with LG and Costco and after almost a month I gave up and bought a new GE fridge since. My family went almost a full month without a fridge so two days before XMAS I went to a local appliance company and got a new fridge for $3500 plus. I am a long time customer of Costco. I am so disappointed in them.

I ordered pizza and waited for an hour. The guy didnt bother showing the pizza which the people who worked there usually do so. Since I didnt have any problems, i just took and they gave us pepperoni instead of cheese. I cant eat meat and clearly they need to check their order more carefully.

I went to Costco yesterday to become a member and was treated abominably! I was shocked. First of all the customer service woman eavesdropped on our conversation and made us show two forms of ID because she heard us talking about addresses. When we produced the ID's she was mad because she wanted to turn us down. She proceeded to try to sell us a membership that was double the price, we told her we didn't want that one and she said that we have to listen to her 20 minute speech about it anyway or we couldn't join. We said forget it and she said "okay bye" and we left. I wonder how many other people didn't join because of her. I still want to be a member but don't want to put up with abuse. This is the Costco in Wharton NJ she is an older woman with blonde hair. I wish I had gotten her name. Any way if you want to join Costco in Wharton, wait for another rep - don't be run off by this woman.

They where supposed to do a delivery for Sears, they came up the door and did measurements they say it doesn't fit and they wont take off the door, in the meantime they will go back to the truck and check the measurements of the new fridge, in the meantime i took of the door and was waiting for them to come back, and... I'm still waiting,,,,, they just fled the scene and left me without the fridge which I'm waiting already 2 months and without a door on the house.

The only thing they say is if you pay in cash or card if you pay in card they kick you off the line for food if you stand by they will assault you to move you away from the line i should have called the police on them

Costco is a wonderful place to buy. Yesterday I bought starbucks dark roasted coffee beans. I know when coffee is dark. When it says dark, I thought it was darker brown. This was real black. When I test the coffee, it was such the worst coffee I have ever sipped. It is over roasted. I wish could bring it to Costco and get refund.

I, a 17-year-old, was getting a sample and the worker asked where my parents were so then I pointed to my mother who was on the other end of that section. She then told me to put the food down in a very condescending tone because my mom wasn't with me. I told her I was 17 and she gestured for me to take it secretly. I agree that I don't look that old, but I think I look old enough to know what I can/cannot eat. I hope you knock some sense into your workers, or even better- fire the ones that are dumb as $#*!. But other than that, I absolutely love everything else about this fine establishment.

I had a horrible experience with squaretrade, I paid for the coverage for my TV but when I try to make a claim to made me do a lot of things but they were happy to take my money. While they take my money they don't help their customers. They are behind the curtain and they don't care about their customers. If you are intrested in buying squaretrade do your first.

We ordered appliances and a bedroom set in two different orders (totaling over $10k). After sending weekly emails for three months for us to be patient, we were told the appliance order was cancelled and now everything is out of stock.

For the bedroom set, they did deliver some parts, but not the bed. So we are putting the mattress directly on the floor. When I called in again after another two weeks, they said that is out of stock too and that they can come pick up the rest of the bedroom set and give us a refund. They scratched up our walls during delivery. We paid a drywaller to come fix it, but I don't want them to take them all out again cause I don't trust that they won't scratch up our walls again. We're more than a little unhappy with the process.

I just walked out from Costco at Millenia in Orlando, FL. And it was raining so bad so I wanted to come back to the store and denied me the entrance because I had 3 items with my receipt the supervisor Ramon said that I can't get in again with merchandise. And I told him that they don't want me to buy more stuff and that it was ridiculous when you have the receipt and the don't let you come back.

I admit, I come out of Costco loaded up with stuff I didn't come to buy, but on balance, my family has saved hundreds of dollars a year, mostly on food, vitamins, cleaning products, and office supplies.