Costco

Opened an account today and even informed the lady that Im adding my sister in law which she said all she need to do is provide her phone number to pick up her card since I have already added her. She came to the store an hour and was Informed that we have to be in the same household to do that. None of our families and friends that I know all live in the same household that are members. Due to bad information and customer service I received today, I cancelled my membership and renewed my Sams membership. I informed Costco staff that whatever policies they have is nonsense as now Ive saved $60, but my sister and Uncle whobwill just take me if I want to buy anything there as well as my sister-in-law. If I can rate the service I received today, I would have rated this guys -5.

The white women in front of me. Had a very large amount of items and the checker. Looked very quickly over the items and let her go. I'm next and 7 items and the checker was moving things around made sure i wasn't stealing in my mind. The men behind me had 2 carts full. She looked very quickly and let him go. I feel like I made a mistake joining Costco now. This was my first time visiting and maybe my last. Every other employee was very nice.

COSTCO apparently does not care about their customers. I was filling up my car with gas@ Costco in Katy, TX and had an over-welling need to use the restroom. At 65 yrs old, I know when it's time to go, it really is time to go. The store had just closed (stopped letting customers in but there were still a lot of customers in the store. I left the car with my wife and ran across the parking lot to hopefully use the restroom. When I got to the door, I explained my dilemma to the door employee. She asked the floor supervisor if I could use the restroom but the floor (door) supervisor declined to help me. It's embarrassing enough to have to ask permission to use the facilities but to get turned down on top of that... Chances are I will not be renewing my membership.

This was the second time they have cancelled my order. I ordered an IPad mini on sale and a month later they canceled the order without an explanation. I had the Costco near me call and they reassure me it was in the way with rush delivery. It never happened.

Been on customer service line for over 1 hour and 15 mins to no success tryin g to geta dishwasher bought a month ago but now not working properly replced. It is outrageous to call this customer service.

Very simple, purchased laptop and complete coverage. Had issue. They turn you over to 3rd party trash company ALLSTATE. Disappointing that Costco passes off the leverage with the computer manufacturer to a 3rd party insurance company that has no interest in solving/resolving the claim. I have spent 10s of thousands with Cosco over the years. Bought several electronic items. I wont ever again.

I placed an order online and Costco charged the wrong card. I called and was told the order would be cancelled and to place a new order with the correct card. They then emailed me and said the order could not be cancelled so I would get double or everything I ordered and would have to take it all to a store to return. I also got spammed with 15 emails from this order alone. They are way behind other online retailers

Today, I had an appointment at Costco Tire Center in Lodi California. I had an appointment to have two tires install. I was told that it would take one hour which I thought was excessive since it was only two tires and I had an appointment. I came back after an hour with a cart full of frozen food and was told that the car was not ready. AN HOUR LATER still no car and food defrosting it was still not ready. I asked for a manager and the idiot that I had been talking too was indeed the manager. I asked him if it was acceptable to him what was happening and he said no but there was nothing that he could do? Horrible customer service.

The traffic is horrible there needs to be other options for entrance how could emergency vehicles enter Costco with that cluttered roundabout Also the food is cold and taste was stale like it was reheated sad as the old Costco was perfect in food management this is a Ramsey dream: cold stale food. The kioske needs work as well as the counter people who are not up to speed the kioske needs a visible display like Starbucks

I ordered Tv on Nov 23rd 2020. Delivery date was nov 26th. I received a email saying that my item will deliver b/w 8 am to 12:30 pm on 26th from innovel. I stayed at home whole day and tried to call them. Call always busy and never got call back. I called costco it connected after several times and more that 20 min wait time. They said they don't have tracking information they will talk with innovel and update status. I never get any status update. It's been 5 weeks. Still waiting for delivery. I am not sure whether they deliver item or not? I never order a item on costco.com again

I purchased a stainless steel Whirlpool refrigerator on 2020 and purchased a warranty as well thru All state. I had issues with the Refrigerator with rust. I purchased this item in home depot and never had an issue with rust. Not sure if the item I purchased in Costco it was really stainless steel. All state notified me that the warranty doesn't cover rust. It is impossible that after 2 years 1/2 the refrigerator had rust. I lost the 2k and now I have to purchase another one. It was the 1st appliance I purchased at Costco and I will never purchase a major appliance there. Delilah Rosario

I purchased a washer and drier combo, not even the one we wanted but that one was on backorder. So we purchased this one. I stated delivery date of December 10th, today is that day and nothing so I called after a few minutes they came bac and said sorry backed ordered it will be ready for delivery January 30th. I explained all above to them and never reseived an email or call telling me of the delay so i'm at home waiting for my washer and drier. They said it can be cancelled but I explained about the black friday specials and this does nothing for the situation unless they are willing to honor the same discount but they said no. I order plenty from costco and usually all is good but now on an item that is needed they dropped the ball. Cautionary tale, don't trust anything, call on everything specially Costco as they show to have poor follow through or followup.

My husband and I enjoy shopping at Costco, however, we were very disappointed when we went there on Easter Sunday and found out that it was closed! As if everybody in town is celebrating Easter! Very disrespectful to other religions and cultures! Costco was THE ONLY store that was closed not only in that shopping center, but also in other shopping plazas across the street and those close by.

Apparently your order will be picked determined on how much or how big of a tip you leave the shoppers. It is printed right on there site when you go to place your order that their shoppers will pick according to how much money you leave them as a tip. I'm sorry I thought that Costco was providing me with good customer service. I also thought it's my prerogative whether I tip or not I didn't realize that you can't get decent customer service unless you pay more money. Maybe they shouldn't offer the service if they're going demand that you tip their shoppers and your product may not be picked and delivered that day depending on how much money you give their shoppers, ridiculous poor customer service. Yeah just can't get people to do their job. Pretty sure shoppers were hired and paid to do a job. I don't get tipped at my job for helping people that's weird because it's part of my job description. I would think that Costco would have a job description, hiring shoppers to shop for people who are my members might you gold members at Costco who pay a lot of money every year to have this gold membership and apparently we can't use it because we have to tip somebody pick our product even though that's part of their job and my product won't get picked unless I tipped them a whole whole bunch of money completely ridiculous Costco see you later I'll find business elsewhere!

Had problems with some breakfast sandwiches and took them back, they refused to return them for me. I called the customer service line and they couldn't help either, and just referred me back to the local store who already refused the return. Over $30 worth... not happy.

Bought tires from Costco with a 65,000 mile warranty tires were bald after 35,000 miles. Costco would not honor the warranty for the tires. Tires plus informed me I need a new tires and the traad was under the legal state limit. After Costco denied us new tires we ended up buying them at tires plus.

I placed a 2 day shipping order with Costco. Only a few of the items arrived within 2 days. I did not receive the bulk of the order. Costco did not communicate any delays. I disputed the charge on my credit card. The remainder of the order arrived weeks later (they had been damaged or lost). I reversed the dispute on my credit card. I received an email from a Costco employee asking me to prove the dispute had been reversed. I provided a screen shot of the dispute reversal from my account statement. A couple of weeks later, I received another email asking for a copy of my credit card statement with account number threatening to block the membership if I didnt respond. I declined. Costco blocked my membership treating a 13 year member like a delinquent. Unacceptable customer treatment. Will be sending my business elsewhere.

My wife and I ordered an 82" TV online. The next day we went to Costco. At Costco they had the same TV on sale. We were told to do a price adjustment online. Then we were told that online is different. Within 30 days of our purchase January 15,2022, the same TV is now on sale online and we put in for another price adjustment. Nothing has happened! No adjustment, no phone number to reach their customer service, nobody to actually talk to, no history for the price adjustment, no email for them. Their customer service is non existing with online shopping. I would suggest buy it in person or online with Amazon. The photo below reflects the online price. The difference is 500$! And they aren't doing anything? Wtf?

Costco's new, but rather late in the game policy on manditory face masks, when you enter their stores is so far from American values, that I think they need to pull out of America and move all their stores to communist China to serve the people they buy from. I have stopped shopping there and choose to support small business. Their prices are not great and I do not want to buy Chinese goods anymore after what the Chinese government and the World Health Organization has done to our nation.

Beware of deceptive policy that membership fee is refunded if you are not satisfied. I cancelled membership in on 5/27/22, but never received a refund. I went to the store on June 27 to ask about my refund, and was told I wasn't entitled to a refund because you can only have one refund in a lifetime if you are "dissatisfied," and that I had previously cancelled and was given a refund in 2015. Also, the manager said I proved that I was satisfied now because I had renewed my membership since 2015.

I used to like Costco until my last order. I ordered a Dell computer for $1900 and it was never shipped. I called them after 3 weeks had passed by and they said Dell never made the computer. I said how come you charged me $1900 and never issued me a refund, they said it was an oversite. Costco is terrible now!

Purchased Bathroom floor tiles, 2 tiles were faulty. Costco not only refunded me for the total cost of the floor but thanks to the excellent service from Maxine they found me one further box in another store in the UK.
The service offered by Maxine in the Haydock Branch was superb, having worked in a Management Role for a large retail company in the past, I would say she must be an asset to not only the Store but to Costco's name and reputation.
Well done Haydock customer service. Well done Maxine.

I would prefer to rate this as ZERO but that is not an option. We have had a TERRIBLE, I mean REALLY TERRIBLE, experience with the installation of our costco.com purchased LG washer/dryer set. It is has been a two month ordeal. Costco.com hires TERRIBLE installation contractors that are not skilled, not professional. We have had 4 sets of contractors come - one installed the equipment in backward order, the other scratched the appliance and created water damage, the other stripped the water input into the washing machine rendering it unusable, the most recent left the shipping bolts in the washer and when we began to run our wash, the washing machine made a terrible GRINDING noise. We will NEVER purchase appliances from Costco ever again. While costco.com customer service team may not be at fault directly, they should be ashamed of themselves for selling expensive equipment and not having staff that is professional and skilled enough to install it. Shame on Costco.com.