Costco

I just called Lantana Costco looking for a particular item. I spoke to a representative named Winslom,
A very sweet lady with telephone and customer skills that are truly lacking these days. She was efficient and took time to double check the item I was interested in. Thank you so much for your professionalism.
Costco is very lucky to have you representing their company!
Linda Mancusi.

Got charged twice for membership plus computer cut off my 2% rewards. Horrible customer service! HORRIBLE! NO CARE FOR THEIR CUSTOMERS! Representative kicked me to the supervisor. Supervisor kicked me to the Costco store. Costco store put me on hold for forever... Finally, issue was resolved. But... no apology, no compensation. I am very disappointed.

Had an appointment for 7:00pm.
They went to get the car finally at 7:40pm. For the first time ever when tires were serviced anywhere they had to open the trunk. I feel that they were invading my privacy. I will not be having anything to do with the tire department.
Just don't feel like I can trust them.

We were in a Costco and ran into a problem. They told us the store manager was not in, so we requested his/her contact info. They argued, refused, shut down the till, and then when the assistant manager came he gave me a card with the wrong info. Costco obviously thinks that they have too many customers, because BAD BUSINESSES do not treat customers this way.

I received items that I did not order. I talked Anthonique,customer service, she said I need to go to UPS and send back their mistake item. I was going on vacation the next day, and I live in military post in the countryside which will take a 30-min drive to a UPS store. I asked yhem to pick up their mistake delivery from my location, she daid she cannot help with that and she will charge for the items they sent me by accident if I do not go to the trouble to return them. I talked her supervisor, Angel, she said the same thing, and if she doesn't get the items returned from their mistake, they will do "collections ". Forced me to drive 30 min each way, total of an hour for their mistake. Good reason to not get a Costco membership!

I bought the laptop online. I wait for a week, I see they upload the tracking number, but the tracking number not update at all in another week. After waiting 2 week tracking number not moving at all, I try to call Costco customer service: waiting on line 30 minutes, still no want available. Chat online waiting over 20 mins. Every bad customer services

Presciptions should never be taxed, even for pet meds! I have to take my pet to the vet just like I have to see a doctor for a prescription. You do not tax human medication, why my pets medication? This is not right!

Received a call to scheduling a delivery date. Item never arrived. After a week i called they said order was lost and would resend and expedite. After another week they still cant give a tracking number.

I was waiting for my cashback from costco for 3 month. I was driving there every month trying to figure out where is my money. Finally, I received it but they refused to redeem it without my husbund. They send coupon under his name although we have one account and the same rights. I am totally dissapointed with you guys!

I went to Costco to get turn in my certificate of purchase and get my membership card. The register clerk, Kristen, wanted to explain the card membership to me, I said " oh that's okay, I know about it" and she proceeded to be nasty to me because I didn't want to hear about it. I did not appreciate this and than she was comparing a sick patient telling a nurse about him being sick to her explaining the membership to me is the same thing and i shouldn't have dismissed her from telling me about it. I will not be going back to that Costco location.

My mother received a card from Costco telling her that if she signed up for automatic renewal, she would get $20. She called the number provided to sign up. She was told that she would have to go online and sign up for auto renewal online. She does not have a computer to do that so she called me, her son, to help. We went thru the steps given only to be told that she had to go to the store and talk to member services. She went to the store where she was told that they could not help her and she would have to go online. A circle jerk with lackluster customer service.

I recently bought a roast chicken from Costco and was not satisfied with the quality- The chicken had too much fat, and was not fuly cooked in a few places where it was a pinkish colour. It was a very disappointing experience and concerned that Costco sells chicken of this quality.

I love costco but their prices on the website are not the same as the warehouse. I think they should have a member section which shows prices only for member warehouse and online wihout membership.
Overall B+ to costoc

If you are buying a printer or things along this nature, this is a great place to get it. Great price, lots of extras usually and if you need to return it, no questions asked. This is the Nordstroms of the big bulk stores!

I cancel my membership since about 1 year ago. Today I just renewed because my son want to buy something he need and he think was a good price. After paying 60 dollar for the membership and walk the store both of my son want to buy some item. The younger one is in the membership with me and the older one dont.
The younger one paid for his item and went my older son was going to paid and my younger son provide the card the rud land unprofessional lady working the register decline him from buying because he was not a member. For this and many reason I dont buy at Costco and cannot believe that a Lot of people still supporting this nasty and rud bussiness. Costco you got my 60 dollar and I now I will not get it back, plus I will not buy nothing from their. But my personal negative campaign for Costco will continue... you gain 60 dollar but lost 4 customer, family and friends

At Morganville tire staff James who broke my wheel studs intentionally because he supposed to apply lubricant before he unscrew the wheels, instead he broke it. It cost me hundreds of dollars. When I asked him why not applied lubricant before unscrewed the studs. He denial he did wrong, but I observed the other staffs who applied lubricant before unscrewed the wheel studs when they found difficult to unscrew the studs. I was there to see the manager, he would let me then he found a assistant manager and he was trying to cover up. I will not given up to complaint him because he was wrong.

I ordered an item that was available at a local retailer a few blocks away. A big heavy safe. The local store was 200 dollars more and delivery was not included and would be another 200 dollars. This was not installed just for delivery. The very same safe I was told by a friend was at Costco online. The same safe was there for 200 less than the sale price at the other strore and included delivery. The delivery was prompt and the truck driver wheeled the safe into my garage when all he was required to do was drop in in the street behind his truck. If you want the bulk pack this is the place.

https://www.trustpilot.com/review/instacart.com

I have attached a link to several reviews on instacart. But from personal experience they are horrible and I have no idea why Costco has decided to associate themselves with them. My daughter just had surgery so I decided to try them out instead of dragging my poor baby around knowing how she felt. They upcharge everything! They replaced several of my items to higher priced items. They just did not want to get several items. They spilled soup all over the other food, I made a complaint online and asked for a refund, never received one. When I called to check status of refund they said it was past 7 days so I couldn't have a refund (on the 7th day!) Not to mention I was only following up on my refund. I only post this here in hopes that Costco kicks them to the curb!

While I love the products Costco carries, I detest the companies WOKE policies especially the companies mandatory mask policy. While Indiana had the mask policy in place I, for the most part, adhered to the policy. Well, now we don't have the policy anymore and Costco continues with this stupidity. We spend nearly 100,000 $ per year there and if this nonsense continues I will cancel my membership for good.

Incredible place, I always get in & out
The prices are ok, for small items,
Nice little lunch counter,
And Friendly staff in all departments.
The parking lot leaves little to be Desired,
It's a Maze just to turn around and exit,
Get your parking validated, though I don't know why they need to do this,,, people only use this Confusing parking lot to try to shop at Costco. Lol

I would just like to say how pleased I am with the Costco in Riverhead LI. The people there are always friendly and eager to help. I drive 70 miles just to go to that Costco. Always a pleasure and always easy to shop.

Please stop moving your Bread and other Item around. Every time I shop at Costco I have to run around the entire Store to find my things.Today was trying to eat first and was told I can't go straight ahead to the Food court anymore? But there was no convenient way to reach the Food court,had to go all the way around the registers.what the heck? As a EXECUTIVE Member I expect a better shopping experience. So please work on these Issues. My store I goe to; 2855 Jordan Ct. Alpharetta, Ga *******! Next time I might give more Stars.

I recently purchased my daughters Wedding photographs through Costco! Amazed at how easy the upload process is and the prices are the BEST! Poster board, canvas, and every size you want! I LOVE costco!