Costco

They were horrible. The whole thing was nothing but fat. It cost me $17 for the rack, couldn't even eat it without the fat all through it. It was discussing. Ruined my whole dinner. Never again

We just joined yesterday, that afternoon after down loading the app, we noticed there was a special for military. So the next day going to spend $1500 for hearing aids for my wife. We stopped by the customer care center to inquire about being signed up as military, since I am a retired Army soldier. Only to be told that you could only do that the first day when you get your membership! When I ask why I wasn't told that when we joined, I was told they aren't allowed to do that! SO they want to be able to say they are military friendly. They do not want to actually give it to you! Sounds like a scam to me! How can I be expected to tell them to sign me up as military, if I don't know they have it!

I purchased online at Costco on September 13, the item was in stock with delivery time of 1-2 weeks per the website. So I sold my current unit to match the delivery timeline. After 3 weeks have past I called Costco for an ETA, the rep told me that I was backordered. I said there was no backorder mentioned when I purchased and I didn't even get a call or email notification from Costco. The rep said a handful of people didn't get a notification. So I don't have a washer and dryer now, have to drive to a friend's house to use their W&D. Also, the warranty that I bought has already started it's time on me and me without a Washer and Dryer. After delaying again my next estimated date is October 29. I have been with Sam's club for over 20 years and my first year with Costco, they drop the ball on me Big time!

Bought my furniture in May 2022 delivered in July 2022 returned immediately. Bought another purchase in August. Still as of October haven't received my 2nd purchase nor my 1st returned money. Never again wilk buy online with costcocustomers service is horrible no one has answers call almost everyday for my money back. Still no answers. They are the worst in customer service.

DON'T EVER BUY ANYTHING FROM COSTCO ONLINE! I purchase a bed set from Costco online, the set was over $1000. 00. The coordination of the delivery was awful. The first time I received an email on Sunday night saying they were going to deliver it on Monday sometime between 7 am and 5 pm. I work, who can take a day off without notice. I tried calling to reschedule and they never answered the phone. They would show up at random days and times at my house saying they were there to deliver. Finally I got a hold of the company and arranged for delivery. The night stand was busted. So now I have to spend an hour on the phone with "customer service" for them to tell me that I have to take one day off for the delivery of the new night stand and another day off for the pick up of the busted night stand. And for my inconvenience I need to once again pay someone to come and take the stuff upstairs because they will only deliver it to my door.

My wife purchased an AMERICAN HERITAGE pool table from you. It is the worst pool table I've ever owned. The slate is NOT FLAT so the balls will go in different direction. Its been installed by the company that you referred her to and they cant level it due to the cheap slate. The fake wood on the bottom of it just fell and shattered WTF! Its not even real wood. But the over 3000 dollars we gave you was very real. The furniture that came with it is garbage as if you ordered it from CHINA. We will never do business with you again thanks for selling garbage and not doing anything about it. Whoever your buyer for pool tables is needs to be fired they are the dumbest humans so glad you will hire anyone

I order a new Refrigerator on the 7 of November, they said delivery date could be on the 19 of November, ok the 19 came and went. Nothing yet. Than around the 23 of November they said it would be delivery on the 30 of November. Ok great. I get a email and text saying it would be delivery between 1:45 and 3:45 pm. Great so I took off a 1/2 a day off work.
They said I was going to get a call from the delivery people.
No call from no body. I called after 3:45 pm. Costco.com on line orders. The guy had no idea what happened.
Finily after almost an hour on hold he got back to me and still did not know what happened. Than he said we could reschedule for the 8 of December. Now I would have to take off an 1/2 off of work.
I think this is very un professional, and real suckkkkkkkssssss. And if I could give an - I would...

They lost my order July 5th but billed my credit card. Order cancelled but its July 23 and still no credit to my card. Customer service people talk in circles. Versus Amazo its a 3rd world operation. Stay with the local buildings not the on-line group in my opinion.

We purchased a Kale Pesto Pasta w/Rotisserie Chicken (#*******) at the Raleigh NC Costco on Sunday, 22 July. It turned out to be a very unusual dish, in that it contained no more tha 3 pieces of chicken, the largest strip being maybe 2 inches long. However, the pasta was so good that wed buy it again without hesitation. The question iswhy is it labeled With Rotisserie Chicken?

WE purchased the 6 inch EasyOn gutter guards to use on our Church Sanctuary, the product is easy to work with and I was pleasantly surprised at how well the product was made. Definitely a good product that works well.

Came in to get a membership card and decided to buy the excecutive card and was stop and only seniors time I'm here to buy a membership and leave. Nope only seniors you just lost a customer Costco not buying from your generic funky merchandise. Bullsh&@

Do NOT buy appliances at Costco their delivery services is HORRIBLE! We spent 1,300.00 for the worst delivery experience. Late, no phone calls or delivery windows, took off work(2 days 1 for delivery and another to have them fix our dryer door) to have them tell us "we can't solve your issue. We will need to come pick up the dryer, then deliver again!" So I need to take 2 MORE days off!?!? No thanks! This delivery company has dozens of complaints on them WHY WOULD COSTCO STILL USE THEM!?! No help, answers, or any consideration from Costco either! Pretty much "you can have the SAME idiots pick it up OR use LG's warranty!" Thanks for nothing Costco.

I shop there on a regular basis. The only problem I have with them is I go to buy a few things and walk out with half the store LOL Returns are a breeze, they didn't even haggle when I couldn't find my receipt

I ordered a dishwasher and scheduled a delivery date for June 29th. I received a notification that it would be delivered between 9 and 11. It didn't arrive. I called and waited on hold 1 hour and 11 minutes before being disconnected. I called back and waited on hold for another 1 hour and 48 minutes. They said they lost the dishwasher. They then found it and the delivery was rescheduled for July 1 between 9 and 11. I waited until 12:30 and tried to call. I waited 1 hour and 23 minutes and had to disconnect because I had to go somewhere. A few hours later Costco called and wanted to schedule delivery. I said what happened to the delivery today. He checked and called me back and said they didn't have room on the truck so they canceled the delivery. The gave me no notification. The delivery is now scheduled for Saturday. We will see what happened next. Extremely poor communication and dreadful customer service.

My wife and I have been loyal Costco shoppers since Costco was once called Price Club.

Their selection of items is noteworthy and the quality is always there. The ONLY items that we don't purchase at Costco is their clothes, only because of sizing issues, but the clothes they sell are of good quality.

The worst customer service ever, they treat customers as slaves, as if it is enough we are open today
No consideration or care even if you shop above $1000 still they are mean to you

5 Stars to The Ultra Slim Tower Fan Combo product. Very pleased with fan settings and functions, including the ability to set the hour timer. The Ultra SlimTower Fan Combo product has the ability to keep a room cool in three digit heat with freshcool air flow. It also has a function to rotate cool air around the entire room at a perfect temperature and control. This is a major plus to this product. So pleased with the product already suggesting this product to others. This product was received as a sample to review.

Have been to Costco in Summerlin Nevada twice during the current Covid crisis. My wife and I are amazed at the very careful planning and extraordinary service the entire store is doing. We are seniors, and have been members for several years. We are very thankful to you and especially the Summerlin Costco. We wish you all the best, and we hope you all are healthy during the crisis, and that you stay healthy. Our best wishes.
Leon and Judy Angel

Went to costco to buy random things and an Atv. Decided on a 43 inch. The sign said 43 inch samsung for $199. At the register it came up as $299. A worker came to the conclusion that the tv was put in a bag that needed filled. The price was "for a tv out of stock" So the display tv that I LOOKED AT and the TV DIRECTLY BELOW IT in a box was a samsung but the price for the tv was different? When explaining THEIR mistake with no compromise they said "yeah we're taking the sign down now". That's your mistake. It's not out of YOUR paycheck. Honor the mistake.

We purchased EasyOn Gutterguard... My husband and I installed on our gutters. It was very easy to install, directions were great! We have a rubber roof so we did have to make a bend like instructed to attach to fascia. It looks great... cant wait to see how they work. Didnt give 5 stars because we need to see how they work first.

I bought a tv. Tried to go to returns and was told to reach out to the concierge dept. Called the concierge dept and was on hold until I got hung up on. I used the chat to try to get help, was told concierge was only option. Instore couldn't help. Chat couldn't help. Concierge hung up on me. I'll just drop off the TV with my membership and and not ever buy anything from Costco ever again.

We order a range and microwave from Costco for our Florida condo. We are regular customers at Costco and use it all the time. We had a delivery date all set and last minute they canceled the delivery and rescheduled. In Florida they use a third party to install. We flew down to get order. They rescheduled a week later and my husband called installer to coordinate the installation. We thought this was all set. Nope! The appliances arrived with courteous delivery men. The installation never showed up. My husband called Costco to find out what was going on and he talked to the Resolution team. They assured him that our next installation date was confirmed. We were shocked to get a text from installers after they were closed moving the date once again! Since December 13 we have had two big boxes in our living room.This was the third attempt to get a date and they called to move it again. Finally we got someone to install that was reliable, but we paid a premium price. The resolution team the first time my husband talked to them it took 48 hours to reply to our immediate problem. We can't believe that Costco uses and has no leverage with Elite Installation solutions. No one in either company cared, so never again will we use either company for appliances.

Its been three weeks now since I ordered from Costco 2-day delivery service. I received half my order but not the rest. Costco blames UPS, UPS blames Costco. Well I didnt order from UPS. Have been a Costco member for 20 years they can stick my membership.