Costco

My sons love to govto Costco and my husband and I as well. Wgreat price and high quality products. The demonstration of products are always nice and kids enjoy a lot. The only thing the should have its a plan to pay wich xould give you more time. And i have a suggestion, once its a family place they must have a breastfeeding place. Once i needed to breastfeed my baby and that was a headache.

I bought two bottles of Mezcal! They taste like garbage. I'm from where the Mezcal comes from and to be hones it is garbage, be careful buying that product because you can be poisoned. My friend got sick drinking only three shots of mezcal and next day he called me to say that he got two bruises on his arm. So, DO NOT BUY THAT PRODUCT! Costco should take a look on that item it can be like the poisoned Similac product they took away from the market. I do not need to add the proof of I bought this item in Cotsco but people who knows about mezcal can find out right away. I guess even a homeless person will tell you how bad it taste.

My experience with Costco.com has been limited, but I find myself not wanting to deal with them ever again. I ordered a winter coat on 11/17. On 11/22 they sent me a notice that it was shipped with a tracking number. However, each time I looked at the tracking there are no updates and its just the label has been made no package has been handed over or scanned by UPS. Here we are and its 12/3 and 9 business days (not counting weekends or thanksgiving. Seriously! So disgusted with the customer service I have received. I have waited an hour at least to talk to someone and they have been unhelpful. The first call he turned it over to another department and told me they would call within 24-48 hours. The second call I made because no one called me back I was then told that weekends doesn't count (in the 24-48hrs). Basically, I wont have my coat by the 6th and I desperately needed it. So disappointed with the lack of customer service provided by Costco.com. And disgusted that they billed my account on 11/22 and now 12 days later the coat is nowhere to be found? I would save yourself the headache and only buy directly in Costco stores. Their online warehouse, Customer Service, Etc. is a JOKE!

I gave them 2 stars because it "can be" good -- except when things go wrong. We ordered 2 packs of acid reducer back in April which were never received. The tracking showed that something was messed up, but now since so much time has gone by the tracking is gone. We started contacting Costco in April, & the last time was a week ago. You literally spend HOURS trying to get through. When you do, be assured that you will be dealing with some little drone who could care less about customer service. This last time we were assured that a replacement was on its way. A week later we checked and SURPRISE SURPRISE the jerk had processed this in such a way that the big corporate slackers at Costco are "waiting" for the return of items which were never received. Wow -- it's SEVERAL HOURS OF OUR TIME THAT WE'LL NEVER GET BACK.

I purchased something online from Costco on 11/30 and was told it would arrive by 12/15. Fast forward to 12/17, the only update I have is that a shipping label was created on 11/30 and UPS has not received the package yet. I contact Costco customer service and ask what is going on. I am told this a problem with UPS and asked if I "can wait a few more days." What employee has the audacity to ask me to wait, when I have already waited long enough to get this package? I understand that the holidays make shipping backed up but this had nothing to do with UPS. This was all Costco's mistake. So, I contacted UPS and was told it is still sitting in Costco's warehouse. I contact Costco customer service yet again, and I am told that they can send me a replacement order. How is a replacement order going to help anything? My product was not damaged. It was simply never shipped Customer service did not acknowledge that it was still sitting in the warehouse. I did not receive any apologies or explanations as to why only a label was created. I was given no solutions or timeframes for when I would receive the product. The next day, 12/18, I get a notification my package was shipped and is on the way to UPS. It is very clear that Costco only shipped it out because I had made a complaint the day before. I wonder how long the package would have been sitting there if I had not made a complaint. Costco, your customer service is horrible and you truly don't care about your customers.

I've purchased 6 of these chairs and love their comfort and convenience. BUT... the seat on ever chair has ripped in 2 or 3 years... please strengthen the SEAT! I only weigh 140lb... John

AS A VISIBLE MINORITY, BE VERY CAREFUL BEFORE YOU PURCHASE ELECTRONICS. THEY WILL REFUSE TO REFUND THE ITEM, AND LOUIS (manager of laval store) WILL MAKE YOU FEEL AS IF YOU STOLE IT, EVEN WITH THE BILL.

The supervisors and management are not helpful to new hires. They expect someone that has been on the job for less than two weeks to know where everything is and be able to put away everything quickly and then give complaints that the work wasn't done with a "send of urgency". This is management's favorite phrase. Additionally, there are employees who push 5-10 carts and walk their entire shift who are treated as if they are perfect employees, while employees who push between 15 to 20 carts while running to and from that are drenched in sweat that are looked at with disappointment that they "don't have a sense of urgency" and find surprise when another employee tells the supervisor that that person is working quickly, doing well, and being helpful to customers. I am appalled that this is how Costco treats select employees. Those that do their very best reap negative reviews and attitude from supervisors while people putting in minimal effort are treated as star employees. You need to fix this issue because that is not right and no one should be working in that environment no matter "how great the benefits are". I witnessed these incidents and conversations on multiple occasions and was stunned that this occurred. From my point of view as a customer, it is unacceptable to treat an employee like this.

You get some great deals, great quality products and usually with a good warranty and a no quibble return.
Same online purchases can't be picked up and returned to the Costco shops though.

Not worth buying in bulk for a few dollars cheaper when for example food products half would spoil before you can finish them

Why bother wait in a long line to get their good food..the samples in this store are endlesss you can make a whole meal for free jist by the endless amount of samples

Don't buy extended warranty! We bought a TV and extended warranty and now need a repair and we have been sent parts to fix the TV but we can't get anyone to come out now to fix it. Costco keeps telling me how much they appreciate my business and then transfer me to Square Trade (warranty company) I started this process 2 weeks ago and just got off the phone with them again and i get the same bs that someone will call me in a couple of days. DO NOT BUY EXTENDED WARRANTY!

I never got a high amount costco shop card, so I could use it to get fuel for the company I work for to save money. I ordered said card on June 30,2022 and on July 5,2022 the app stated It shipped. Today is July 19,2022 and still no card. So I called this morning with a call back. I was told it could be shipped to me again and i asked so that it's not lost again can I go to a local Costco and I can pick it up, I was told yes and given the lost card info to transfer to a shop card that I can get same day. I went to my local Costco, who had to call and verify what I was saying was true. Even though i had all the information in a screen shot. My local Costco called costco.com to confirm and said that I was wrong no one ever said that to me and etc. I was on the phone at my local Costco with costco.com where they called me a liar and said that never happened and that Costco and costco.com are 2 different things and would not honor what was said to me by costco.com. 20 mins later and an email that was an error on them, I'm out $200 for 7 to 10 business days in which they had my money and would not spend the extra to get a tracking number with the post office which I was told that usps doesn't provide a tracking number, do we not all ship through the usps and get one? Well after said and done I pulling my Costco membership and wil not renew. I will not back a company who calls the customer a liar.

20 years a customer. Love the stores and the people. Not so much the on-line tv sales. Disappointed that the stores do not stock the top end Samsung TVs. Mostly mid range and bottom end. Tried to order a high end unit for in store pick-up and told not possible. Told I had to go on line.
Did so. Four weeks and no updates. No contact from their furniture delivery service. Fifth week get email about delivery from the service. Called the number. Several issues with getting item from their distribution center to their warehouse for delivery. Told to call back prior to Tuesday to check schedule again. Got COSTCO notice today that my would be sent back if I didn't call to schedule the delivery. I already did that and the service lady said "We Can't do my delivery for another week because they only work my neighborhood on Tuesday. "
FIVE WEEKS AND $1,300. Later, I have to call them to check the schedule.
NEVER EVER BUY A COSTCO TV ON LINE... Other retailers had in-stock availability and price Five weeks prior...///.

I will never again use self-checkout. I have to show my picture ID before I get to the check out registers!. It's super annoying. I'll stand in line to use a real person from now on

I want everyone to know that Costco has some of the best prices in town for people who have a membership it is worth it! I put Costco gas in all my vehicles! I stand by Costco!

Steven
FasTrac Moving

With most of the big discount stores, often you have to put up with "less than wonderful" customer service, but everybody just deals with it because the prices are so good. But COSTCO seems to have the lowest prices AND nice employees --- HOW COME OTHER STORES DON"T DO THIS?

Costco continues to disappoint in so many ways. Years ago, we could count on finding quality gift items year around; now, a few at Christmas time. Popular items are continually being dropped that we could count on over the years. (latest - protective sheet covers AND a smaller selection of books - NO MORE ATK (America's Test Kitchen) books; how disappointing!

And, WHY would they discontinue "Triple Sec" which goes hand in hand with their decent supply of tequilas?... makes no sense.

Moreover, the 'treasure hunt' that Costco insists we need to embrace (to see everything), is anything but senior friendly. Now, I refuse to backtrack to look for an item that has been moved. I just skip the purchase.

Also, filling out the customer request forms has proven useless over the years. (After trying numerous times to get 'HR' detergents recognized as a popular item, it took FOUR years! Many friends also requested this item.) Now, as popular as 'Lite cat litter' is, - still unavailable at Costco. Why lug a 45 pound container when the 'Tidy Cat Lite' is available in 17 pounds?

Best thing about Costco is their return policy.

Even though we are not a large family the savings you get@ Costco are amazing. Food is always fresh and quality excellent. Variety of items always changing and extensive. Return policy unequaled.

Just visited Costco and once again my experience with the cash out system was very annoying. Anyone notice that Unlike other large retailers, Costco's cash out register does not tell you your total until the end or you have to stop the cashier midway to ask what is your total. Secondly I was wondering why the cashier was racing to scan the items not allowing the customer to ensure that the price is the same as the one on the shelf. Well a few minutes later I got my answer as I was waiting on the line to check my receipt. Right there on the wall were names of cashiers and the amount of items they cashed every minute. It looks like the company promotes some sort of competition among them to see who could cash in a less amount of time. Not everyone is rich and has lots of money some of us have to carefully manage our finances so I would like the opportunity to view my total after every product is scan and not have the cashier rush through my groceries as if she was working on commission. Thank You. THIS IS RIDICULOUS...

Costco has good products and reasonable prices, and they are decent to their workers, by most accounts. They are also responsive when you email them with a question.

I recently became a member of Costco. I don't have the need to buy many things in bulk, but after realizing Costco is so much more than that I joined. I love the rewards. Incredible company.

I Love Costco for certain items only. The items that they have with the best prices are very good however not all items some things are still way more economical at Sams...