Costco

Far too disorganised. BJ's on the East Coast and Sam's on the west are far better. They label aisles and you know where to go for what. Costco is just 'WHEREVER THEY PUT IT, GOOD LUCK AND HAPPY HUNTING'

Signed up for their membership with the promise of a $30 incentive gift card but surprise surprise, no gift card! Bunch a crooks that don't follow through on their promises!

As a Costco member I got quote for Auto insurance on Costco website and was redirected to Ameriprise, Effective date: 09/17/18,6 month policy $2,947.00 and was charged $616.40 on same day, few week later i received a letter stating that they reviewed my policy scheduled to expire on October 25,2018 due to driving history not meeting their guidelines, after that another letter came stating that there will be charge in the amount of $965.14 on 10/17/2018 for policy term 9/17/18 -3/17/19, then I got another letter stating: "You recently received a notice of pending cancellation of your policy. Please disregard that notice. Your policy will continue in force with no lapse in coverage.", So I called Ameriprise and asked them to cancel my policy because their new price is way to high and I've got a quote from other company and will switch to them. I called them on October 16 and asked to cancel policy next day, than I received notification that my Credit Card was billed by Ameriprise in the amount of $965.14, so I called Ameriprise again and asked about a charge, and their customer service rep told me that it's a valid charge, and they are not going to refund it, so I was disputing this and in the end they told me that they will refund me $290.63. So for one month of coverage they charged me $1,290.91
Shame on Costco for helping Ameriprise to SCAM their members!
Will never believe Costco again!

I'm writing because my TV broke I got the run-around for several days from the warranty company I wish Costco would come up with a better plan I spoke to several supervisors and one was very disrespectful to me and at the end of the day they did nothing about my TV yes they replaced my money but I have not seen it yet but I feel that I was treated unfairly and disgusted Costco is one of my favorite stores but the appliance company they have for warranty is disgusting this is not the first time I had a problem with them you should do investigation this company and come up with a better suggestion I plan on writing to the Better Business Bureau about this company and Costco

I ordered a 1400.00 sofa from costco. Shipping company lost it, it took hours of phone calls with the efw shipping and costco customer service. Costco never returned a call. I had them at least 6 times even after speaking to supervisors they would follow up and contact me. Not once! I kept having to call back. Finally they just shipped me a new one. Then 2 months later the original sofa shows up at my house. I can't keep something I did not pay for so I contact costco. They say they will pick it up. I get a call from the Efw original shipping company who lost it and gave me the run around in the first place tell me they would pick it up. Well, they never showed. Costco marked the sofa as return cancelled so I called costco. They would not tell me why they marked it cancelled. After being on the phone for another half hour, the associate told me costco will contact me with in a few days to make sure it gets picked up. Guess what? 6 days later no call. Nothing. EFW called again today and no apology, they just said they missed the date so they will shedule again. Really? It is now 4.5 months and I am still dealing with a sofa problem from costco. I am the customer. Shame on Costco, they should be ashamed!

Recently, Crawford Services Inc. installed HVAC in my home in Fort Worth as they are authorized dealers of Costco. My faith on Costco prices vanished, when I found out that I paid atleast 3K more than the other HVAC installers.

I purchased a dishwasher on costco.com online. On Saturday, March 26, they were supposed to deliver it between 7 am and 11 am. I called around 10:30 am to verify they were still on schedule. The Costco employee provided the phone number for the appliance delivery company, GE, to me. I called GE delivery and their automated recording verified the delivery was on its way. However, after 11 am, the delivery had still not arrived, so I called again. This time the delivery recording stated that the driver was delayed but would still deliver and would phone me 30 minutes before delivery. At 11:30 am, noon, 1 pm, 2 pm, 3 pm, 4 pm, and 5 pm I received the same message. I drove in t my local Costco warehouse and spoke face to face with member services. He was unable to help me stating it was an issue with the 3rd party delivery company. They never delivered the dishwasher. Nobody from Costco ever called me to discuss. Now, 2 days later, on Monday, I just called Costco.com and they said they would reschedule the delivery with the same delivery company. They had no explanation for what happened and wanted me to risk wasting my day again, at no cost to them. So, I canceled the order. Please DO NOT purchase appliances from Costco and expect them to deliver as promised. Their recording will gaslight you and you will waste too much time waiting. They clearly don't care given the multiple reviews I just read ( and should have read earlier) describing a similar experience with their delivery service.

Do not buy this tv TCL
Brock down after 4 month Of course I cant return it TCL send technician to my house they couldnt fix the TV and I am Waiting for replacement three weeks and now they told me that I have to wait till the end of the month so almost 5 weeks really bad customer service I will never buy TV in Costco any more

Love going there to shop the goods they sell are topnotch they also take things back even if used over 30 days and the samples aren't bad either just got to remember two thing one don't go over budget and two and this is recent they only take VISA

I love the quality Costco has, every item I have ever purchased has been excellent quality. I once got an automated call in a recall and they gave my money back on this perishable item.

My wife calls me Dr. Excess
Costco is perfect for me
Buy largest quantity of items
Lower to Reasonable prices
Excellent customer service/ return policy

For volume buyers it's an advantage. But it falls short on quality product and current business modelling; eg: the absence of ORGANICS. More of an overrun, failed lines, and returns store.

I think of Costco as one of the best places to shop, including the warehouse, Costco.com, and their premier customer service. However, here is one thing that is not organized well. I bought two items together at Costco.com - a TV, and a TV mount, it was one order. Shortly after, I got 3 text messages from UPS like "Great news! Your shipment is on the way!" and "That's the day! Your Costco shipment is out for delivery with UPS". We waited all day, but only the TV mount was delivered. It turned out that TV was actually shipped with different carrier and the earliest delivery was like 2 weeks away, and way off from the promised delivery date at the time of order.
How were we supposed to know that there are different carriers, and that for TV we actually have to schedule delivery separately from that carrier? The UPS messaging was great, but it did not say that it is your TV mount coming, doesn't it sound like the whole thing? How difficult would it be for Costco to communicate this clearly to the customers? For example, split the order in separate orders if there are different carriers? Require carriers like Costco Logistics to proactively and clearly communicate to customers?

To be able to shop using a motorised vehicle within a massive area is terrific. Almost everything one would ever need under the one roof helps enormously.

Why would anyone shop at Costco it's way overpriced plus you have membership dues. Make it make sense. Go to Woodmans bigger selection cheaper prices. Plus they have bags and bag your stuff for you.

We live on a small island so are thrilled to have our own CostCo. We buy most of our food at CostCo, as well as office supplies, clothes, and other items.

I love photography and I have found no better place to print my photographs than at Costco. They r beautiful. Good ppi and there never distorted and there just great! ;) Thanks.

Costco is always the cheapest, but not at the expense of great service. They pay their people well, and maybe that's why their customer service is consistently good... anywhere you go.

Costco claims to want to be customer friendly, but their self checkout stinks.
After you load your cart, then you have to unload your cart and then reload your cart.
Why?
Is no one at Costco smart enough to drive over to Sam's Club and see what the competition is doing better than them.
I have a membership at both but I no longer use Costco, at Sam's I load my cart one time, that's it, and I don't even go through a checkout lane, I use the scan and go on my phone. But if I did use the self checkout lane I still don't have to unload my cart,
THEY HAVE SCANNERS.

Because they have such a great return policy they better quality merchandise. This does make their selection more limited but if you find in on COSTCO you know it is good at a reasonable price.

I purchased a costco rotisserie chicken on 1/13/2018; had it Home 1hr after purchase and immediately cut some shallow bites off for my 2-yr old and poured some juices into our family dogs dinner dish. Began to slice deep into the breast and saw GREEN! Made another deeper cut into the center of the chicken only to find a massive amount of blood and coagulated blood balls all throughout! I was absolutely disgusted with what I found inside that chicken. My daughter and dog were both ill the next day, both had the same symptoms of food poisoning. I sent the chicken to Pilgrim where it was tested and found positive for green muscle disease. Costco and Pilgrim claim that this is fine and that it wont make anyone sick. Complete lie! The Costco Claims representative laughed during our discussion. I am very lucky that my 2-yr old daughter has recovered. WARNING: CONSUME COSTCO PREPARED FOODS AT YOUR OWN PERIL! I have pictures & It was disgusting.

I purchased a television and scheduled for it to be delivered on my husband's birthday, was given a tracking number with detailed updates (or so I thought) and despite being given a delivery window and seeing "out for delivery," the television was never delivered. When I called Costco, they stated that the delivery office (CEVA) had closed and they had no way of communicating with the driver. I spoke to a supervisor by the name of Robert J who promised to follow up, but never did. I finally got a hold of a CEVA representative the following day... they informed me that they can only deliver the following Tuesday(which was 7 days AFTER their initial scheduled NO-SHOW! I was then given a delivery window for the following day and guess who NEVER showed up! Never again Costco; I don't care whether it was you or CEVA (which you claim has nothing to do with you, but is a 3rd party agent; that you contract with ;)

All American products are within reach at no cost to our daily living and my business, We travel to new york city in our local Costco here in London and yet still get to hold onto our house key without a boarding ticket in our Local Costco Store