Costway

Great value and easily assembled desk and chair from Costway. Allows remote working or learning at a minimal cost to your wallet. Totally satisfied with both products and the shopping experience with Costway👍

I purchased a walking frame for my elderly father, it was received within a week and the product was of great quality, identical to the one advertised.
Thank you for being honest with the sale of your products.
I recommend them to everyone.

Purchased a fiber optic christmas tree that quit working within 2 weeks of purchase. Customer service just ask the same questions o er and over. Asked me to send a video, but it was rejected from me posting to them. They literally went out of their way to be of no help at all. I'll never buy another costway product. They're cheap and don't last long.

Wish there was a negative star system. It makes me choose a minimum of 1 star. It does not rate it!

Just finished putting together the TS*******, Triangle Climbing Toy. It took 2 days and my own tools.

- screw heads are very shallow and when trying to tighten, it cams out the screw head. - had to go buy different screws

- the "tool" you supply is in no way what is required to put the screws in

- the wooden styles don't fit in the shallow notches provided, and many are warped

- very awkward and poor design to try to assemble, NOT a job for one person

In summary, I will never buy another Costway product. This product is a duplicate of a more expensive product and very cheaply produced.

I had a great experience with my recent purchase from Costway. The price I paid was the lowest on the internet and the product is high quality. I also appreciate the additional discount provided to me at checkout. COSTWAY is a 5 Star seller!

Assembled per instructions but added a drop of wood glue to wooden peg holes.
Process took about 45 minutes. Need second person to mount to wall. Instructions didn't include which size drill bit for the wall anchors provided. Which can cause securing issues. Safety could be compromised from falling off wall.

As some other customers, I passed an order last week, and after 6 days with the "shipping" status, nothing has been actually sent. I wrote an email to their support, and still no answer since then.
I will wait for another couple of days before requesting a refund and never order again from this company.

We recently purchased a canopy from Costway. Long story short. It didn't last a week. The company was very good about giving us a refund. It may be good if you live in a place where there is absolutely no wind or rain. It's really not made with very strong material. To bad because it fits perfectly on our deck. The reason for a 3 star was because the company responded well but the product was very poor quality even though "Inspired by VALUE QUALITY That Lasts" is written on the box. Good to see a company stand behind the customer! For sure I'd buy from Costway again just not this item!

Worst company I've ever had the displeasure to associate with. Made my life nothing but a headache over a stupid 150 dollar umbrella. Felt like there were only toddlers working there incapable of critical thinking and problem solving. Something that should have taken one hour to resolve, lead to two phone calls to overstock.com (also a terrible experience), two phone calls to costway (each of which I was on hold for an hour or more), and two emails. Each interaction gave me different direction and a 2-3 day time line. All because they were incompetent and sent me the wrong parts. Went on Amazon bought a universal base, was here in one day, no problems. I will be leaving bad reviews anywhere the name costway is written or typed. They wanna string me along and waste my time, well now they have all my time and attention. They only got one star because it requires it.

Worst customer service. Sent an email to initiate return through their automated process days after I received a damaged product. Finally got a reply 3 months later that since I was out of warranty now the return could not be accepted. Infuriating to say the least. And you can't even get anyone on the phone to get a decent apology from. Worst online experience ever.

I ordered 4 bar stools which look great and was easy to assemble. However, the 4th chair didn't stay in place. Whenever I pick it up, it comes apart. The base and the chair separates and the lever to adjust it won't budge.

I've been getting nowhere with their customer service. They ask me for clarity which I confirmed. They asked me for pictures which I sent. Now they're asking me for a video and the reason why it doesn't work. Umm I don't know, could be that it's DEFECTIVE?

If Costway doesn't want to resolve this by just replacing the chair then just state that instead of giving me the round around.

I have been waiting a month for a response from Costway's customer service dept. to no avail.
Several attempts made and nothing but crickets.
I would not shop with this very poor business model that is intended to provide a lousy shopping experience.
Wayfair is probably a better option.

Broken item. Contacted to get replacement or refund. 2 responses of giving me a monetary discount. Would be fine if the item wasnt broken. Still waiting for my replacement. Hope you resolve this costway.

This company will ship your product broken, not stand behind their products they sell, will not respond to your emails of any issues and make it very hard to contact them via phone with estimated long waits of 50 min. Or more. Please heed this warning before you buy anything from this company. They do not know how to run their business nor how to provide customer service to paying customers.
Strongly recommend you reconsider buying here and understand what may happen to you if you do.

I was surprised to find bar stools that fit perfectly with my kitchen island. They are comfortable and unobtrusive but elegant in their design. The most important and unexpected thing for me however is the customer service I received. Having successfully assembled three of the stools, I ran into a problem with the fourth requiring some help to resolve. I requested a part which I thought would solve was the problem. My mistake was thinking I could fix it myself without help. I received the part without any issues. After experiencing more problems, they are sending me a new stool at no expense to me. I appreciate their generous offer and it's refreshing to know that customer service was beyond my expectations and shows that they take customer surface seriously.

Excellent overall - the packing was super, so received the mirrored large item without mirror breakage and no scratches on cabinet. Very fast shipping time - love the cabinet. I did not see a cabinet with other than two top lights/ would have loved more light in lower dark shelves.

Purchased this gaming chair for my daughter. Her previous chair lost it's cushioning within two weeks. It is 3 months later and I still don't see a difference from the first day I received it. Easy to assemble, comfortable, she can game for hours no problem. Unfortunately. LOL

My child (2 years old) was so excited about her new car. It's very spacious, looks brand new and shiny, has cool features. I wish it did have Bluetooth option, and a way to control headlights without listening to music play.

Initially some minor issues finding desired product and discount code but resolved in short order. Final price with free shipping beat retailer offering. This unit is needed to enhance disaster preparedness. Combined with multiple solar generators, I can refrigerate perishables, cook food, and make coffee when the commercial electric power fails.

Transaction is incomplete at this time, pending actual receipt of item. Frankly, I'm more annoyed at having to use 100 characters to fill out this form, which I am doing voluntarily, when 5 words would have sufficed.

Costway had many bad reviews but I decided to try them anyway.
I'm not saying that people lied, but my own personal experience was a good one.
They responded promptly and shipping was extremely fast.
The merchandise came very welled packaged and everything was included. It works great (so far) and I would definitely use them again.

I've never purchased from this site before, quickly read some reviews and thought, seems legit and a good deal so why not. Well- wish I had seen this site before I purchased! They had NO issues charging my credit card, but do not answer emails! I've been trying to find out when my order will ship as it's shown "ready for UPS pick up" for a week now. No replies. I'll be claiming fraudulent charges soon... and clearly will never purchase from here again.

Customer service was horrible... waited on phone for 2 hours and nobody did answer. I ordered the Ionized filter less humidifier on 10/26/20. Received and used until January 17 when it stopped working. Changed the battery in the remote control read all directions and still does not work. I did like it but you cannot reach anyone of the dodging customer service representatives. I am going to report.