Costway

We are very pleased with the set that we purchased. It took a bit to get the first chair together but after that it went fine. One of the chair legs was a little wonky but not so bad that we felt the need to return. This set fits perfectly in the spot that I allotted for it. The dark glass tabletop not only looks good, it also hides our pizza oven that we stored underneath of it.

Solidly built unit that heats shower water in Wintertime warm enough for a comfortable shower, (Utah Winter temps can get in the single digits where I camp). The storage and carrying case is well thought out and built. Pressure is lower than my home shower as expected but is adequate for taking a shower and washing/rinsing my hair.
For my Wintertime car camping purposes I already have a stove and tent heater that run off of a 5 gallon propane tank and it was easy to get this to hook up to the same tank so as to simplify and streamline my fuel hook up needs.
This is the best camp accessory I have purchased in years for my car camping endeavors. Well done Costway!

I ordered an item and it arrived within a reasonable amount of time. It wasn't quite what I wanted but that was my fault because I assumed it would be the same as the one I had seen in a shop, it wasn't, it's bigger. It also came in pieces which was totally unexpected, but with a little help not insurmountable. The wrapping was excessive and required a lot of effort to remove, so perhaps a little less enthusiasm from your packers would make it easier for people with arthritis to remove.

I was very happy to find the item I wanted for $30 less than anywhere else with free shipping. I easily set up an account and ordered the item. The item came within a few days and was in good order. Will definitely use again.

Bought a set of lounge chairs and table from Costway. One of the chairs had a broken weld and customer service fixed the issue for me. My experience with customers service was very excellent, I will use them again.

The site says they will send an immediate email with this information... yet they do not... who does that? Why? At least send an email indicating the order number and inform that the tracking number will be provided at a later date... then I call... just to be informed they have up to 48 hours just to send this information... its been 46 hours and still no email... really? The product said it would arrive by x date which is why I even ordered from the company in the first place... then after I place the order, they say "congratulations! This may take 3-5 Business days to arrive" which is not what it said when I ordered... horrible.

Tried to buy ice maker on three different occasions.
Told it is in stock and be delivered within 1 week. Every time they told us Fed ex lost it. Called Fed ex they never received it.
Don't waste your time buying here.

Great prices! If you are looking to refresh your patio, this is the company for you. Great selection and a wide price range means there is something for everyone. It was a little tricky putting them together. Allen wrenches are the worst and if my hubby hadn't come up with a socket wrench that worked I think I may have given up. But even after that I would still recommend this company as I have never seen such great prices!

Customer Service is extremely poor. I was unable to contact anybody by phone.
E mails are replied by some young Chinese girls with poor english and no product knowledge. Very frustrating when they repeatedly do not answer your questions.
Instructions that come with the product (Evaportive Cooler) are written in very poor english,
Hard to understand and largely incomplete. I would never buy anything from them again
And I recommend you do not buy anything from them either.

I 100% agree with worst customer service ever! I have no clue how they have any customers at all. I ordered a patio set and only got part of it and I have emailed and emailed and still don't have the problem resolved! So yes DO NOT order from cost way the have been a total headache!

Ordered a patio set, they charged my credit card. Never shipped the item. Over a month later they said they would issue a refund, (which I have not received yet) because the item was "Lost in transit".
How can it be lost if it was never shipped.
I never asked for a refund, just wanted what I ordered. Still seeing the item advertised on more than 1 site.

We were finally able to put the trampoline up for our Grand-Kid's.
They Love it! So far, it has been exactly as described & a good purchase!
The only thing I would change would be: A ladder, steaks to hold it down, & the hook needed to put it together should have been included. Even for a little extra!

Ordered a treadmill from them and it was delivered damaged. Sent them a picture of the damage and requested a return label. Since then they have been giving me the run around... having different people answer my emails and not sending me a return label. Buyer beware, they won't honor their return policy even when they send you a damaged product

The shelving unit was well described on their website and had detailed, complete measurements of the entire unit which helped me determine if it would fit in my small closet. Received the unit quickly and it was just as advertised. Very happy with the purchase and service.

Ordered an entertainment center and none of the holes were predrilled like they should have been. Instead there were tiny dots where the holes should have been. They also only including LEFT rails for the drawers and told me to go buy the right ones at Home Depot! This company sucks, I would give ZERO stars if possible.

I gifted this tree to my daughter who has 5 cats. They all love it! So far it is withstanding the abuse they are giving it. Two of the three boys are brats and are incredibly active. They are giving this tree a run for it's money when they chase each other all over the house. I am so pleased it was so well received by them.

The Chaise Lounge that was ordered, had well marked pieces including the hardware and went together well; I am relatively pleased with this purchase. The "wicker" on one of the pieces was unraveled when the piece arrived. Guess I'll use crazy glue to see if I can correct this issue.

The 3 piece wicker bistro set (HW*******) not so much. None of the pieces were marked; and the hardware came as one jumble in a plastic bag. The small table went together fairly well; I cannot assemble the chairs.

Why because the holes that were pre-drilled in the wooden pieces are not in the correct places and I do not own tools to make the correction.

Quality control is lacking

I ordered for first time on Costway.com one toy car for my grandson for his first birthday but i disappointed with my first order.
There are lots of scratches on that toy car and some of place it was over paint and peaches.
I email to customer service but not happy with reply.
How can i trust for second order if first order with damage material. They should refund my money for damage toy car.
At first they responded, "We need photos or video, to better understand that means we have to trust on them but they don't trust on us.
Does one really need a photo or a video to explain this? They do not have a phone number on their website - which I didn't review carefully enough, and a sure sign that this is a sketchy online business.
DO NOT BUY

The Costway product we have now has been awesome! The one we recently purchased is awesome also! My son has panic attacks and with the remote control available he can get relief with the very cool air. Definitely will be purchasing another one soon!

Product came sooner than I expected. I purchased a 1.5 hp meat grinder. I used it several times and it has lots of power. I grind a hole chicken bones and all for pet food. The meat slides through without and problem. Very fast.

Bought the Red SUV battery part # *******, welds on the steering apparatus were poor. Mounting holes weren't drilled out, wiring ends for some of the lights and drive motors weren't even attached properly.
Thankfully we have a shop and the tools to make proper repairs and make the toy work properly as it was a gift for a local charity. A review was posted on the Costway website warning people and that was censored and not even posted. Most of the reviews for it are fake and easy to spot by the horrible English they use and English is not their first language. I would avoid anything built by these people as Customer Support is non existent and when you do get an email back, it is full of empty promises and platitudes and then nothing.

I ordered a 20-panel baby play yard. Not all of the pieces arrived. There is a missing knob that is supposed to hold the basketball hoop to one of the panels. This company did not send the knob. So I cannot attach the basketball hoop. I reached out to the company's customer service, but they haven't replied to me at all. So, I sent a second email to the customer service, but still no reply. Inside the manual, there is a request by the company for its customers to please contact their customer service with any questions and concerns. Whatever. They must not have any customer service because nobody there seems to have any regard for customers who want all of the pieces that they pay for. I'm disappointed and would not order from them again. I do not recommend this company.

This company is a sham! I ordered an ice crusher that quit working after 2 weeks. When I contacted them first of all it took days for them to get back to me when they finally did they ask me to send them a video of what the ice crusher was doing so I did. There response was to put the ice cube in one at a time or wait until the ice melted before trying to use. WHAT. They do not stand behind there 90 day money back Gurantee as advertised on there Web Page. I would recommend NOT buying from them. I got ripped off by them!