• Cotosen

Cotosen

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Overview

Cotosen has a rating of 2.6 stars from 935 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cotosen most frequently mention customer service, poor quality, and wrong size problems. Cotosen ranks 26th among Men's Clothing sites.

  • Service
    380
  • Value
    370
  • Shipping
    359
  • Returns
    322
  • Quality
    352

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.1%
Positive
2
Neutral
0
Negative
63
153
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How would you rate Cotosen?
Top Positive Review

“The Best!”

Nikolay K.
4/12/24

The Best! I've been using this store for several years. They have the best quality at the best price and outstanding customer service. Don't even bother to shop just go to [external reference] and order!

Top Critical Review

“Wrong items”

Eddie G.
8/21/24

I placed an order of 3 pairs of shorts. It took about 6 weeks, way too long. When I received them only 1 pair was correct. So I emailed off to find how would make this right. All they did the offer me discount to keep the incorrect ones. What the hell not what I ordered so why would I keep them at all. All they did was give me the run around. Finally after 10 emails they gave me a return address. And by the way I had to pay the return even though they messed up. It has been 2 weeks and I still have not received my refund. This is the worst customer service I have ever received. Buy American. $#*! this company.

Reviews (935)

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customer service (97)
Thumbnail of user stephaniea1069
1 review
2 helpful votes
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February 15th, 2022

I feel this company is scam don't order from it. I have been trying for several day to get someone to send me an address to send the item that my husband ordered back due to not fitting him. He ordered a men's 3X per the sizing chart provided and it it looks and fits like a medium to large. Doesn't even fit me.

Tip for consumers:
Steer clear, I wish my husband had checked the reviews before ordering

Products used:
none

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Value
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Thumbnail of user michaell6173
1 review
4 helpful votes
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August 29th, 2023

Needed a quick and fast option for a themed pastel party. This is a beautifully made and light weight shirt. Very comfortable and fits the body well. Not boxy at all. It's definitely a pastel blue color which I was looking for, very subdued.

Thumbnail of user mikeh3021
1 review
0 helpful votes
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December 6th, 2023

This company is a total scam. The website shows really nice looking products on muscle bound people which most people are not. The issue is that the product send is NOTHING like the product being advertised on their site!

The money I spent was a learning experience! When the stuff came, it came with postage due. The postal employee said they had gotten a bunch at that time with postage due. Then she added that the postal service determined the Postage that was on them was counterfeit! The envelope that supposedly contained my two rather beefy shirts, was as flat as can be! Must have contained a couple sheets of toilet paper, no way was there clothing in there. I declined to pay the postage and left it there. I have never heard from this COTOSEN again. But the money was withdrawn right away. DO NOT BUY FROM THIS PLACE!

Tip for consumers:
Please beware, this place will take your money and RUN~~

Products used:
none of it it was a scam

Service
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Thumbnail of user debbiew963
1 review
0 helpful votes
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January 31st, 2023

It fit perfectly I ordered a size up so he could put a hoodie under or long johns. It's been in the 30's this last week and has kept him warm. He has room for all the tools he carries with him at work. 5 out of 5 on it!

Thumbnail of user mariom462
1 review
2 helpful votes
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April 9th, 2022

I received a poor quality shirt, totally different than the catalogue. Had to return it, me paying the shipping charge. They gave me numerous excuses for delaying refund. I finally had to refute the charge with my credit card company. Beware of doing business with this company.

Tip for consumers:
I received the wrong shirt and very poor quality. Beware!

Products used:
A shirt. Never got a refund. Had to pay for returning the item. Terrible company.

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Thumbnail of user claudef54
2 reviews
6 helpful votes
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June 23rd, 2023
Verified purchase

They bill you in US dollars but don't tell you in advance. I Ordered 6 T-shirts. 2 weren't what I ordered or even the right size. Another was the model I ordered but not the right size. They offered me a $19.00 credit towards my next purchase or a refund if I shipped them back to Hong Kong at my expense. Haven't enquired what that would cost yet, but I imagine it's not worth it.

Tip for consumers:
Buyer beware. Proceed at your own risk.

Products used:
T-Shirts

Service
Value
Shipping
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Thumbnail of user vickic478
1 review
0 helpful votes
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January 15th, 2023

Loved it, wears it every time it comes out clean from the laundry rotation. Fits well, washes well, keeps shape. Great brand we trust for fit and quality for heavyweight winter wear season after season!

Thumbnail of user barbaraf1759
1 review
0 helpful votes
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February 24th, 2023

I ordered about 3 different pairs of this before I found that in dark khaki was a perfect fit for me. The pros: STRETCHY waist is great for constant movement and the fabric seems durable yet breathable, and should be quicker to dry out when wet versus jeans. Highly recommend.

Thumbnail of user johne2731
1 review
2 helpful votes
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June 15th, 2023
Verified purchase

The pictures on the site show what looks like well made, high quality clothing. Priced like it is well made clothing as well. It is actually Very thin cloth, the colours don't match and it is not well made at all. The "free" belt they sent did not match the size I ordered and no answer to my email. Do not buy this. Ever, total rip off.

Products used:
Shorts and track pants

Service
Value
Shipping
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Thumbnail of user joycet339
1 review
0 helpful votes
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March 24th, 2022

Stay away from this company. I ordered a tactical sweatshirt based on the image of same on their website. I ordered an XL size, which is normal for me. What shipped looked nothing like the website image and the size was more like a medium, though it was tagged XL. I tried to get a return label and was told I don't qualify for that and have to ship it back myself and retain proof of delivery back to them, and then to "request" a refund. This stuff ships from China and is basically a total online thing. So, stay away from this company.

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Thumbnail of user kendalle19
1 review
0 helpful votes
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December 22nd, 2022
Verified purchase

I ordered 3 shirts and a pair of pants on November 28th. It is now December 22 and it still hasn't arrived. When I put in the tracking number, I get a message saying they found it. BUT, they want me to pay to get the location! This isn't a company, it's a SCAM.

Tip for consumers:
Don't use this site, it is a scam.

Products used:
None, they never arrived.

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Value
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Thumbnail of user daniela1957
1 review
0 helpful votes
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September 19th, 2023

At first I was a little nervous that it seemed to be taking a long time for the order to arrive but it turned out to be ok after all. Also, it is always a bit of a gamble when choosing a size without getting to try it on first but that also worked out well for me. The best was that I like everything I ordered and have had many people comment on the shirts. I like the soft material.

Thumbnail of user angeliques79
1 review
0 helpful votes
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January 29th, 2023

It's beautifully made with high-quality nice pockets, it will hold a whole cell phone and jackets with the zipper are great it feels so cozy. It looks nice As a casual jacket or a dress jacket! It's five stars for my husband! Fits perfectly!

Thumbnail of user barrym574
1 review
0 helpful votes
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January 17th, 2023

Shirt was advertised as cotton linen. It arrived today. It is 100% polyester. Be careful with this seller.

No receipt was included in the package so I have no proof of purchase. I have to wonder if this is intentional on the seller's part.

Tip for consumers:
The actual fabric of the shirt

Products used:
Haven’t used any yet. If a return is possible I will make one.

Value
Shipping
Quality
Thumbnail of user davidb9229
1 review
0 helpful votes
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November 23rd, 2022

I ordered 1st time from this company due to the clothes look great on the website. Material, colors, styles and costs. I received my order a few weeks later and ALL of it is not even close to what the website shows.
Material, colors, styles, etc. I tried an item on and i am an off the shelf LRG. Body way snug and sleeves giant. Tried on a coat...the whole thing is HUGE. Now the fun part, I did exactly as return policy states and kept all in original packages, unused, and they will not supply an address to send back when they offer a full refund (minus shipping back to them) within 30 days. I have had 7 email exchanges all at 24 hours later that offer me discounts to keep it...no info to send back. I have reported to my credit card company who is now on it. By far the absolute biggest bait and switch I have ever ordered (I am 60) and worst company I have ever dealt with.

Thumbnail of user lionell47
1 review
0 helpful votes
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March 20th, 2023

This shorts are great, durable material. Easy to wash and comes in a variety of colors, this is my second acquisition. Fully recommended. They need to release more colors. The pockets are fully functional with plenty of space.

Thumbnail of user walterd360
1 review
0 helpful votes
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March 20th, 2023

The belt does what it's supposed to do so that's makes it worth the money. The only negative is that if you have a belly, it might press against the latch if you bend over or kneel down and release it.

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Thumbnail of user brandong603
1 review
0 helpful votes
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March 17th, 2023

This belt is good for me. I carry a little extra weight, and the belt is elastic, so it doesn't constrict anywhere (even if a little tight). The big question is: how long will it last?... its a fairly dense elastic belt. The metal buckle seems solid (and it has a nifty design)... but just how long with the elastic hold out? If I get 5 years out of it, I'd probably buy it again... Let's see how it goes.

Thumbnail of user evelynt356
1 review
0 helpful votes
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March 2nd, 2023

This was part of a gift for my husband, for his birthday. He is really getting about golf season and so I put together an 'all things golf' gift, and this shirt was an awesome addition. Fit perfect, comfortable, looks great!

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Thumbnail of user barbaraj1672
1 review
0 helpful votes
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March 2nd, 2023

I've been wearing them to the construction site for weeks, no matter what I'm doing they keep on wearing well. After a few days of wearing and smelling i thru them into the washer and they look and smell like new again... I've bought another pair in a different color after 5 weeks of continues use of the original pair.

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Thumbnail of user jamesb9163
1 review
0 helpful votes
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January 4th, 2024

I placed 2 orders (8 pieces from Cotosen). The pictures did somewhat match the product, the product (jackets) were so thin, I wouldn't wear them (donated those). A couple of pieces were exactly what I was looking for. Other pieces were completely wrong. I orders 2 long sleave zipper shirts (suppose to be 95% cotton). They were not. I ordered a white one and a blue one. The white one was a striped white and tan. The blue one was a stripe blue and navy blue. Donated those. I ordered a large short sleave zipper shirt. Correct color - they sent a size small. Donated that. I received a yellowstone pull over sweatshirt. Did not like the material or the fur around the color that looked like someone had glued it on. I donated that. I did like the hat I ordered, the t-shirt and a pullover sweatshirt with 2 zippers.

Tip for consumers:
I tried to cancel and order after 30 minutes. The site would not let me. I did request a size change and I did hear back and they did change the size (however sent the wrong size on another shirt). I didn't send back because I would have to pay for shipping and it wasn't worth it

Products used:
Hat, t-shirt and sweatshirt

Service
Value
Shipping
Quality
Thumbnail of user jeremyl505
1 review
3 helpful votes
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June 6th, 2022
Verified purchase

They sent me the wrong size clothing and refused to sent me the size i ordered,, stuck with clothes that don`t fit me. I ordered a LG and they sent me Xl and after 12 emails i had to cancel my credit card charge as they would nit do anything,,

Tip for consumers:
Get better customer service.

Products used:
shorts

Service
Value
Shipping
Returns
Thumbnail of user johnv2198
1 review
4 helpful votes
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August 2nd, 2023

Cotosen has been a game-changer for my shopping experience! Their website is user-friendly, and I found their customer service to be outstanding. The variety of products they offer is impressive, and I appreciate the detailed descriptions and reviews from other shoppers. I recently made a purchase, and the delivery was swift and hassle-free. The quality of the product exceeded my expectations, and I am thrilled with my purchase. Cotosen has earned my trust, and I'll definitely be a returning customer. Highly recommended for anyone seeking a seamless online shopping experience!

Thumbnail of user lisah3563
1 review
0 helpful votes
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December 3rd, 2022
Verified purchase

The jacket we received doesn't look like what we paid for it is very cheap material and made. The jacket in the ad look to heavy material what we received is a thin silky material. Will never buy from them again. We added a picture of the cheap jacket we received.

Thumbnail of user jdarkeye108
1 review
0 helpful votes
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November 19th, 2023

This is a scam, the product you get is nothing what you ordered. It is cheap. Takes months to receive it. I try to cancel there's no way to cancel the order. Again this is a scam stay away from this company

Tip for consumers:
This is a scam do not order from them

Products used:
I ordered a jacket, a ball cap and a sweater. I will be throwing them in the trash.

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Value
Shipping
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