Cotosen has a rating of 2.6 stars from 935 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cotosen most frequently mention customer service, poor quality, and wrong size problems. Cotosen ranks 26th among Men's Clothing sites.
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The Best! I've been using this store for several years. They have the best quality at the best price and outstanding customer service. Don't even bother to shop just go to [external reference] and order!
I placed an order of 3 pairs of shorts. It took about 6 weeks, way too long. When I received them only 1 pair was correct. So I emailed off to find how would make this right. All they did the offer me discount to keep the incorrect ones. What the hell not what I ordered so why would I keep them at all. All they did was give me the run around. Finally after 10 emails they gave me a return address. And by the way I had to pay the return even though they messed up. It has been 2 weeks and I still have not received my refund. This is the worst customer service I have ever received. Buy American. $#*! this company.
I love the Sweatshirts & Hoodies collection at Cotosen. The hoodies are cozy and warm, perfect for chilly evenings. The designs are stylish, and the material is soft. I'm very satisfied with my purchase.
Hello, my experience was a total dissaster! This is a fraud, items on pictures don't mach what you recive and the quality of material is unwearable in real life! Waiting after order was longer than 30 days and it didn't all come in one package but 3 different aprox 2 weeks after the first one, so my Christmas present for my son and my husband didn't come on time.
We also haven't recive what we have ordered...different items in different colour and size!
We wouldn't recommend buying here!
I recently bought an Outerwear jacket from Cotosen, and it's my new favorite winter coat. The jacket is well-insulated and keeps me warm even in freezing temperatures. The fit is excellent, and the design is chic.
Product took a couple of weeks to receive after contacting customer service twice. Product didn't fit. Wouldn't accept a return. This company is garbage.
I bought pants. Obviously, they do not know how to produce. Now I see adds from selling Rolex for 200$. Unbelievable. This a Chinese firm that should be banned from US market.
Products used:
Nothing
Item arrived damaged, but no way to contact company besides blind customer service email. Persistent daily emails went unanswered for literally weeks, so mailed return to ship-out location; parcel was returned as undeliverable. Filed dispute with bank card against SUNJOY COTOSEN.COM; after one month bank had not received a response to its request, so provisional credit will be reversed! I'm out price paid, return postage and time... but still get emails from Cotosen, saying they miss me! TOTAL ripoff by offshore vendor in China. Don't waste your money.
I ordered among other items shorts and trousers in 2xl. Shorts were supplied in 3xl and trousers 1xl. Pretty basic stuff to screw up. The trousers unwearable due to size so they offered a half refund. No offer to send the correct size! Would not recommend purchasing from this company as they do not seem to be able to get it right.
Tip for consumers:
If you have a problem they have little interest in rectifying it. It becomes your problem because you made the purchase.
Products used:
Could not wear pants due to small size sent
Several bad orders have been brought to the attention of Arganda Jen, Nina and other supposed customer service representatives. Years have passed and NOT ONE of the issues is ever RESOLVED. Wrong size pants, wrong size shorts, orders filled with colors not matching order... not to mention inconsistent material, zippers not working, button holes too small to fit button and generally cheap feeling products. Now you might notice that the PROMISE to HONOR is VOID because the return buttons on the website go nowhere. Even returning bad orders to the Cotosen provided state side address does not help. Photos of just one bad order included... BTW - returns to China cost more in shipping than the products.
Tip for consumers:
That the return policy is bogus as exampled by the return button on the Cotosen website going nowhere, return shipping to China cost way more that the products, the Cotosen provided USA address and return requests are ignored.
Products used:
jackets, shirts, shorts, socks
I recently bought a pair of Gloves from Cotosen, and they are perfect for the winter season. They keep my hands warm and toasty, and the touchscreen compatibility is a great feature. I'm very satisfied with the quality and functionality.
This men's short-sleeved shirt is so comfortable! The soft fabric makes me feel like I'm wearing a cloud, and it's also very breathable. It's perfect for exercise!
Just your basic shorts for working out or hanging out in the house on a hot summer day. They fit well and seem to be well-made. I like shorts that have pockets, which these do.
Keeping It simple. When training day comes these are the go to gear in all types of weather. Comfortable and pockets have multiple of options for firearms and safety equipment. We train hard!
I ordered 5 items still waiting for 2 of them. This stuff is extremely cheaply made shirts are like paper jackets extremely thin. And it takes forever to receive.
Tip for consumers:
I wish I would have checked these reviews before purchasing. Live and learn!
Products used:
4 shirts 1 Jacket
Wore them through Italy for a week. They did their job of securing valuable items and being comfortable. Looks good feels light great pockets and strong material. I love it!
They are nice, comfy, and good quality but you might want to think twice if you have pets because these shirts attract hold pet hair like I've never seen before.
Got the L and it fits perfectly. It's a very basic t-shirts but doesn't look cheap. I've bought three different colors and my husband has worn them all!
Purchased several of these because the weather was getting colder. It is a durable sweatshirt, little to no shrinkage in washer/dryer. Price was reasonable.
I bought for the shooting range due to all the pockets. Worked great and is extremely happy with my purchase. The plus was these shorts can be used as casual wear also. Perfect!
This is by far the most comfortable sweatshirt I have ever purchased. Truly an warm collar sweatshirt with amazing quality. Will absolutely be buying so many more to add to my collection.
Cotosen merchandise uses cheap materials and are cheaply made. When I received my order after 6 weeks, I didn't even bother trying it on. I would not recommend buying from this vendor.
Tip for consumers:
Don't buy here unless you're interested in a men's fleece the weight of a tee shirt
Products used:
none
Took this coat to Quebec on a fishing trip, all week long riding in an open john boat. It really cut the wind and provided excellent barrier between me and the weather.
These are the most comfortable shorts I own, and I'm buying more…their light (and in this heat that's important) and fit just right. Nice enough to take any where.you'll love them!
This company is extremely misleading, they do a masterful job of making you believe your purchasing unique American clothing, made in America, to show your patriotic values. Man do you feel like an idiot when you realize that this company is headquartered in Hong Kong, what actually arrives is the definition of garbage, and way overpriced for what you get. Were so used to ordering from Amazon or Walmart or any US-based retailer that if there's an issue you just print up a return label and drop it in the mail. Not so here, if you're stupid enough to order from these people after reading over 100 negative reviews than the best you can hope for is to stop payment on your credit card. It's really the only recourse you have, there's no such thing as phone support, they don't speak English. They write in Chinese and good luck corresponding with them in any meaningful way. Here's the bottom line, they advertise clothing that is really cool, but in typical Chinese fashion it's a lie and what you get isn't even close to what they advertised. Do not buy from this company.
Love this coat i have enough pockets that i can leave my back pack at home for the everyday things i take with me while out it also does a great job of keeping me warm and dry.