Cotosen has a rating of 2.6 stars from 935 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cotosen most frequently mention customer service, poor quality, and wrong size problems. Cotosen ranks 26th among Men's Clothing sites.
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The Best! I've been using this store for several years. They have the best quality at the best price and outstanding customer service. Don't even bother to shop just go to [external reference] and order!
I placed an order of 3 pairs of shorts. It took about 6 weeks, way too long. When I received them only 1 pair was correct. So I emailed off to find how would make this right. All they did the offer me discount to keep the incorrect ones. What the hell not what I ordered so why would I keep them at all. All they did was give me the run around. Finally after 10 emails they gave me a return address. And by the way I had to pay the return even though they messed up. It has been 2 weeks and I still have not received my refund. This is the worst customer service I have ever received. Buy American. $#*! this company.
It seems like you wait forever, but the shirts are wonderful. Don't give up on them. I waited a couple months but they arrived in great condition. Very attractive. Thank you Arganda Jen. (Chris A)
Products used:
5 shirts in 2 purchases
I ordered 3 shirts in size 3XL. I tried each of them on and had a hard time believing they were even large. I'm trying to find out how to get a refund or replacement.
Tip for consumers:
Check the company out BEFORE purchasing anything.
Products used:
None
I paid for 12 products and received 4 products. Not to mention that they are of poor quality. Some rubbish!
The reality does not correspond to what is on the website.
The sizes do not match.
Cotosen's selection of Outdoor Shoes is impressive. I bought a pair for hiking, and they provided excellent traction on rocky terrain. The shoes are comfortable, and I had no issues breaking them in.
I had low expectations, but it's now my favorite shirt I own. Great cut that fits very well. I'm 190 but an avid gym goer, and this fits exactly like how I want my shirts to fit.
Too bad for me that I didn't read reviews before I bought a few things. Their stuff really is total garbage. Instead of "When is…", two words are run together forming the word "Whenis" because they don't speak English well.
One shirt is supposed to have "ties" connecting the two sides, but the button connector thingy goes through the middle. The material is super strange. It's not like t-shirt material. It's like thin, cheap, almost silk-like but polyester material. I can't even describe it very well, except that it's just weird.
Another shirt seems fine, but it's SUPER WIDE. It's not even the same size as the others, and they were all supposed to be large. He can't wear any of them because of one problem or another. They just don't look good at all. It's just the worst quality of material, design, and service. If it looks great on the site, trust me that it will NOT look like that when it gets to you.
So naturally, I tried to return the order and get my money back, but they wanted me to return it at my expense, and they were going to ship the replacement back to me... at my expense. It wasn't even worth it. They will also start leaving their own 5-star reviews once they discover a review site. They'll pretend they're amenable to helping you if you're unhappy, but again, it's just for show. Once they have your money, they're done.
Do yourself a favor and just buy American. May cost more, but at least we care about customer service more than these scammers.
Tip for consumers:
Steer clear completely. They are akin to a scam. The clothing is of the lowest quality, and they will not return your money. If you want to return anything, they will charge you to send it back AND charge you to send the replacement, too. Don't buy from them!
Products used:
none of it
A bit of preface; I work as an automotive mechanic, which means that any gear I employ needs to hold up to frequent use and abuse in ways that the designer may / may not have intended.
I have searched years for a product that would function similar to the "seat-belt" belts you can find at many Spencer's & Hot-Topic Stores. While the buckle on the aforementioned belts is great to have for ease of access, the fandom and pop-culture designs have no place in a professional setting.
While I'm not a huge fan of tactical products in general, I can wholeheartedly endorse this belt and the other "practical-tactical" products which accompany it.
It's a no frills, utilitarian dream. The buckle can be adjusted to the desired length within seconds; and removed to allow the belt to be pulled off with one easy motion. No more tugging, wrestling, and fighting with leather belts.
The actual mechanism is equally impressive. The two pins on either side of the release mechanism push in to provide a quick-release operation; similar to how a seat belt would function. In equal fashion, the return mechanism simply slides into place, and then locks the buckle.
The material the belt itself is a sturdy nylon webbing with a little bit of stretch to it. This makes sliding accessories through it a breeze; such as multi-tools, lights / lamps, radios / coms, etc. This also decreases the amount of time spent getting ready in the mornings, again due to no longer fighting with traditional leather belts which grip and tug at nylon accessory sheaths which attempt to pass over it.
The design and quilty of clothes is adorable. Their service is amazing. Price is very reasonable. I highly recommend this to everyone who want buy outdoor brands.
I had several bad experiences with Cotosen. The first bad experience was their order tracking on their website did not work properly. The second bad experience was that it took them over 1.5 months to delivery my order. Next the items themselves were not made proportional to the size. The Henley tactical sweater and t-shirt I ordered in an XL and they must have only had a 15 inch neck opening. The hiking pants claimed to be multi-pocket, polyester, and water resistant. The pants only had 2 front pockets, were obviously cotton and not water resistant. I, also, got a t-shirt which the shoulders had not been sewn correctly and looked like they had points on them.
I was obviously not happy with my order, so I sent them an email. In wanting to be nice about their product I just told them the items didn't fit properly and I wanted to return them. I asked for a return shipping label. They answered my email promptly, however, they only offered to send me different size items for free shipping and a 40% discount or to give me store credit not even close to what I had spent.
I replied to their email that their options were not acceptable, requested a return shipping label and that they credit my credit card with the full amount. I have not heard from them since.
I started checking into what other recourse I had in getting my money back and guess what, they are located in the UK and the UK has no equivalent of the Better Business Bureau.
If I could rate this place a zero I would.
Tip for consumers:
I recommend not using this website.
Products used:
Belt
Ordered a German flag shirt, got a pirate ship shirt. Now I have to pay return shipping to get a refund and then be approved to get what I ordered. Very poor service and the order took 4 weeks.
Products used:
Shirt
Took over 6 weeks for the item to arrive. Completely different item arrived. They asked me to keep it and they would give a small refund, or I had to pay for the item to be returned before they would send me the correct item. I asked for full refund, and haven't heard from them since. MONEY WASTED. DON'T BUY FROM THIS SELLER. THEY ARE CHINESE!
Tip for consumers:
Don't buy from Cotosen.
Products used:
None
Bad quality of product in general and bad craftmanship. Error in seewing all around among other. Sloppiness all over. Straight into the bin I'm afraid. Not sustainable. Avoid these products!
Ordered a LEATHER bomber jacket, what finally showed up was a cheap vinyl piece of crap that went straight to the thrift store. Low quality shell and lining.
Tip for consumers:
Don't waste your money, save and get something good
Products used:
Jacket
Purchased 4 items for $115. Took over a month to receive the junk. 1 item smelled like urine. And all were crap. Washed items and gave to Good will. Felt like i was scammed. Lesson learned.
Tip for consumers:
Made in Asia somewhere. Not what you would expect, more like a scam.
Products used:
4 shirts that were not woth the price. Smelled funny. Washed and gave to good will. I would not be caught wearing any of there items.
Perfect! Looks better once you put it on. In the picture and in person it just looks like an everyday kind of shirt but my husband was able to dress it up with trousers and it actually looked good.
They shipped me the wrong item, I had to pay for return shipping plus they refused to reimburse me for the original shipping cost on the wrong item. I ended paying for them to ship me the wrong item and then had to pay the return shipping for the wrong item. First time I ever had to pay a business to ship me the wrong item. Won't ever buy anything from them. BUY FROM ANYONE BUT HERE!
Tip for consumers:
Don’t buy here
Products used:
None
THE JACKET I RECEIVED DID'T LOOK ANYTHING LIKE THE PIC IN THEIR CATALOG.
READ THEIR RETURN POLICY. IN ORDER TO RETURN A PRODUCT, YOU MUST SUBMIT A PICTURE OF THE ITEM!
THEY OFFERED ME A $16 DOLLAR CREDIT TO KEEP THE JACKET. SERIOUSLY!?
CUSTOMER SERVICE IS NON EXISTENT. I RETURNED THE JACKET AND AM STILL WAITING FOR A REFUND
Tip for consumers:
DON'T BUY HERE
Products used:
JACKET
I love these sandals - the styling varies greatly and they are comfortable with or without socks depending on your wearing preferences. For the price they are unbeatable.
Nice looking! We are planning a Route 66 trip and it was fun to give to him with some other items for our trip on his 66th birthday. He loves it! Nice feeling fabric too.
My husband loves this shirt he says it is soft and very comfortable. It washes up great and still held its shape and softness. I would definitely recommend this to everyone!
Be aware, you'll pay and never get your item, and can never get your money back.
Wonder how the feds focus on BS trivial meaningless things and let those sharks steal and rip off
Tip for consumers:
Be Aware Shoppers
Cotosen is an official scammer
Never buy from them
Products used:
No customer service, no returns
You get to the site, it looks cool, everything looks very American (and presumably American made), it looks reasonably priced. So, you place an order. One and a half months later, you receive it and it looks nothing like what you thought you ordered! You learn along the way (once you realize three weeks have passed since your card was charged and you've received zero notifications that your product has been shipped), that your product is actually made in China and apparently created on demand. Trying to cancel the order is useless... they'll tell you it has already been shipped, even though it stays in China for 3-4 more weeks. I finally received my order today, 6 weeks after ordered, still semi-excited to have finally received it. When I open it, apart from the basic design, they look nothing like what was advertised. The material in the online store looks mineral washed and rugged; what I received was solid and very thin. For now, I'll just say I ordered two "vintage" shirts, and what I received looks like nothing more interesting than what I could get at Kohl's or Target. Examples are in the attached pics (what they show on the left, what I received on the right). I just hope someone sees this BEFORE they order anything from Cotosen!
Tip for consumers:
Don't buy from this company. Neither the company or their products are as advertised.
Products used:
Ordered two shirts, and I'll keep them ONLY because the process of receiving them was so agonizing, I've wasted enough time with this company and don't want to waste any more.
I've ordered and received almost a dozen items and have no complaints! Just be ready to wait several weeks for your order to arrive. Love you COTOSEN!
Ordered 6 great-looking mens' shirts. What arrived were cheap knock-offs of the photos shown. The fabric was totally different, cheap and ratty. The colors, materials and prints are not what is shown. The return process is impossible. PLEASE DO NOT WASTE YOUR MONEY ON THIS TRASH.
Tip for consumers:
DO NOT BELIEVE WHAT YOU READ OR SEE.
Products used:
None of them. I sent them all to charity donations. Horrible products.