Cotosen has a rating of 2.6 stars from 935 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cotosen most frequently mention customer service, poor quality, and wrong size problems. Cotosen ranks 26th among Men's Clothing sites.
This company does not typically respond to reviews
The Best! I've been using this store for several years. They have the best quality at the best price and outstanding customer service. Don't even bother to shop just go to [external reference] and order!
I placed an order of 3 pairs of shorts. It took about 6 weeks, way too long. When I received them only 1 pair was correct. So I emailed off to find how would make this right. All they did the offer me discount to keep the incorrect ones. What the hell not what I ordered so why would I keep them at all. All they did was give me the run around. Finally after 10 emails they gave me a return address. And by the way I had to pay the return even though they messed up. It has been 2 weeks and I still have not received my refund. This is the worst customer service I have ever received. Buy American. $#*! this company.
These sandals are amazing! The leather is soft and comfortable, and the double wear design makes them perfect for any occasion.
I've found my go-to shop in COTOSEN. The products are exceptional, and the shopping experience couldn't be better. 5 stars!
I wear it a lot. It is comfortable and I got lots of compliments. Very happy with my purchase & recommended!
Love these shirts, I own several and I'm super happy with this one. Love the fit, color and feel. Good value.
What a fantastic company and team! They went out of their way to help me with my order. Thanks COTOSEN Team!
I was debating for a couple of days to buy it or not, I'm so glad I pulled the trigger. It was carefully packaged and delivered without a scratch.
Impressed with COTOSEN's quality and service. Their website is user-friendly, and the products I ordered arrived promptly. Highly recommended!
This shirt is really nice! Great quality especially for the hood. They're perfect! It's loose and cozy - perfect for everyday.
Horrible quality of material, shapes and prints, even the sizes make no sense - literally not worth 10% of the prices.
I bought one for myself, in California, and now my brother and nephew in Hawaii have one too! We all dig the shirt! Styling!
I like them so much I may see proper pockets into them. I'm definitely gonna buy some more! Thank You!
Perfect service. Very attentive people. Everything received on time. Well packaging well. Thank you!
I was expecting a cheap shirt and was pleasantly surprised it is really well made, at least as good as a name brand polo shirt, xl fit perfectly
Just what I wanted! Worth the price, keeps you warm and great quality. I would highly recommended COTOSEN company.
Excellent quality and great price. I have used this company many times and the customer service is also excellent.
The fabric is good, and I think it would be confortable...Wish me luck on the diet, hopefully in a couple of months I get to try it again.
I LOVE THE FEEL OF THE FABRIC, IT'S SO NICE TO YOUR SKIN. I GET COMPLIMENTS ON MY CLOTHES ALL THE TIME THANKS TO YOU. THE LAYER LOOK IS GREAT EVEN IN THE SUMMER.
Very warm and fits well. The only complaint is that the zipper is on the left side, which is easy to get used to. I would buy this coat again easily.
Do Not Buy from this company. The material is cheap, the orders are incomplete and the wrong size and no way to contact them
Our first order of a man's t-shirt was ok but the website was confusing. The t-shirt could be ordered with the graphic on front or back but that wasn't clear the first time. I wanted to exchange but they said they had no record of that order. So I reordered the same t-shirt again with the graphic on the other side as well as three other shirts. The t-shirt that was the same item as our first order was not the same size though the label said it was and it shrank so much that my husband can't wear it. Two shirts were polo design and the material felt like plastic or vinyl. The way the collar was attached was so poorly done on one of them... not the way any experienced seamstress would attach a collar. As it would always be visible while wearing, I decided to return the two polo shirts. First you have to email them and this time I had the record of my order just in case. I get a response negotiating a store credit versus a refund. I spent $42 for the two shirts and they want me to keep the shirts and get an $14 credit at their store. I said no. Then I get another email offering an $11 refund and I can keep the shirts or give them away. That was their suggestion. Again, I refused and demanded a full refund. They sent me the address to mail it and said I had to send them the return receipt and tracking number. When I went to the post office they said it would cost $18.95 to send it that way. The postal worker said they get a lot of packages from China with postage due and the customer has to pay. She showed me a stack of packages next to her like that and one of them was just like mine. She said she was surprised that mine slipped through without having to pay postage. I refused to pay that much to ship the package back without having the assurance that I would be refunded the money. There are many other reviews where that happened.
Lesson - DO NOT BUY FROM THIS COMPANY! I will not buy from any online company that sounds like it is straight from China.
They provides me the best customer service and best products quality. I would highly recommend Cotosen!
Love the variety of colors. Love the simple design. Very soft at any impact. My feet felt like they were at a spa.
Were great in unexpected very warm weather we had on vacation. Wore them all the time and were very comfortable. Will be getting more in the future.
Listen up my fellow gentleman in search of a good t-shirt. They are soft because they are 100% Cotton.