• Cotosen

Cotosen

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Overview

Cotosen has a rating of 2.6 stars from 935 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cotosen most frequently mention customer service, poor quality, and wrong size problems. Cotosen ranks 26th among Men's Clothing sites.

  • Service
    380
  • Value
    370
  • Shipping
    359
  • Returns
    322
  • Quality
    352

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.1%
Positive
2
Neutral
0
Negative
63
153
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How would you rate Cotosen?
Top Positive Review

“The Best!”

Nikolay K.
4/12/24

The Best! I've been using this store for several years. They have the best quality at the best price and outstanding customer service. Don't even bother to shop just go to [external reference] and order!

Top Critical Review

“Wrong items”

Eddie G.
8/21/24

I placed an order of 3 pairs of shorts. It took about 6 weeks, way too long. When I received them only 1 pair was correct. So I emailed off to find how would make this right. All they did the offer me discount to keep the incorrect ones. What the hell not what I ordered so why would I keep them at all. All they did was give me the run around. Finally after 10 emails they gave me a return address. And by the way I had to pay the return even though they messed up. It has been 2 weeks and I still have not received my refund. This is the worst customer service I have ever received. Buy American. $#*! this company.

Reviews (935)

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customer service (97)
Thumbnail of user arthurj266
1 review
1 helpful vote
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July 29th, 2023

These sandals are amazing! The leather is soft and comfortable, and the double wear design makes them perfect for any occasion.

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Thumbnail of user franka1133
1 review
0 helpful votes
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September 1st, 2023

I've found my go-to shop in COTOSEN. The products are exceptional, and the shopping experience couldn't be better. 5 stars!

Thumbnail of user cheryls1780
1 review
0 helpful votes
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January 25th, 2023

I wear it a lot. It is comfortable and I got lots of compliments. Very happy with my purchase & recommended!

Thumbnail of user dominiqued164
1 review
0 helpful votes
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March 15th, 2023

Love these shirts, I own several and I'm super happy with this one. Love the fit, color and feel. Good value.

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Thumbnail of user cherylr971
1 review
0 helpful votes
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December 16th, 2022

What a fantastic company and team! They went out of their way to help me with my order. Thanks COTOSEN Team!

Thumbnail of user connier490
1 review
0 helpful votes
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March 20th, 2023

I was debating for a couple of days to buy it or not, I'm so glad I pulled the trigger. It was carefully packaged and delivered without a scratch.

Thumbnail of user henrya438
1 review
0 helpful votes
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September 1st, 2023

Impressed with COTOSEN's quality and service. Their website is user-friendly, and the products I ordered arrived promptly. Highly recommended!

Thumbnail of user joannek353
1 review
0 helpful votes
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January 28th, 2023

This shirt is really nice! Great quality especially for the hood. They're perfect! It's loose and cozy - perfect for everyday.

Thumbnail of user jankoj
1 review
1 helpful vote
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April 14th, 2022

Horrible quality of material, shapes and prints, even the sizes make no sense - literally not worth 10% of the prices.

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Thumbnail of user williams6458
1 review
0 helpful votes
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September 1st, 2023

I bought one for myself, in California, and now my brother and nephew in Hawaii have one too! We all dig the shirt! Styling!

Thumbnail of user kathrynj377
1 review
0 helpful votes
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February 24th, 2023

I like them so much I may see proper pockets into them. I'm definitely gonna buy some more! Thank You!

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Thumbnail of user nicoleb2309
1 review
0 helpful votes
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February 7th, 2023

Received all the wrong items and wrong sizes and they will not return or refund my order. Do not order from this Chinese company. It is a fraud!

Products used:
Shirts

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Thumbnail of user abigailm374
1 review
0 helpful votes
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December 14th, 2022

Perfect service. Very attentive people. Everything received on time. Well packaging well. Thank you!

Thumbnail of user sandrac2600
1 review
0 helpful votes
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March 1st, 2023

I was expecting a cheap shirt and was pleasantly surprised it is really well made, at least as good as a name brand polo shirt, xl fit perfectly

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Thumbnail of user katiet312
1 review
0 helpful votes
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January 24th, 2023

Just what I wanted! Worth the price, keeps you warm and great quality. I would highly recommended COTOSEN company.

Thumbnail of user cristianh49
1 review
0 helpful votes
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September 17th, 2023

Excellent quality and great price. I have used this company many times and the customer service is also excellent.

Thumbnail of user lindseya126
1 review
0 helpful votes
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February 27th, 2023

The fabric is good, and I think it would be confortable...Wish me luck on the diet, hopefully in a couple of months I get to try it again.

Thumbnail of user kathyc1323
1 review
0 helpful votes
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December 17th, 2022

I LOVE THE FEEL OF THE FABRIC, IT'S SO NICE TO YOUR SKIN. I GET COMPLIMENTS ON MY CLOTHES ALL THE TIME THANKS TO YOU. THE LAYER LOOK IS GREAT EVEN IN THE SUMMER.

Thumbnail of user johnniep69
1 review
0 helpful votes
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February 1st, 2023

Very warm and fits well. The only complaint is that the zipper is on the left side, which is easy to get used to. I would buy this coat again easily.

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Thumbnail of user michaelp5531
1 review
0 helpful votes
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February 14th, 2023

Do Not Buy from this company. The material is cheap, the orders are incomplete and the wrong size and no way to contact them

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Thumbnail of user susans5272
1 review
0 helpful votes
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November 9th, 2022
Verified purchase

Our first order of a man's t-shirt was ok but the website was confusing. The t-shirt could be ordered with the graphic on front or back but that wasn't clear the first time. I wanted to exchange but they said they had no record of that order. So I reordered the same t-shirt again with the graphic on the other side as well as three other shirts. The t-shirt that was the same item as our first order was not the same size though the label said it was and it shrank so much that my husband can't wear it. Two shirts were polo design and the material felt like plastic or vinyl. The way the collar was attached was so poorly done on one of them... not the way any experienced seamstress would attach a collar. As it would always be visible while wearing, I decided to return the two polo shirts. First you have to email them and this time I had the record of my order just in case. I get a response negotiating a store credit versus a refund. I spent $42 for the two shirts and they want me to keep the shirts and get an $14 credit at their store. I said no. Then I get another email offering an $11 refund and I can keep the shirts or give them away. That was their suggestion. Again, I refused and demanded a full refund. They sent me the address to mail it and said I had to send them the return receipt and tracking number. When I went to the post office they said it would cost $18.95 to send it that way. The postal worker said they get a lot of packages from China with postage due and the customer has to pay. She showed me a stack of packages next to her like that and one of them was just like mine. She said she was surprised that mine slipped through without having to pay postage. I refused to pay that much to ship the package back without having the assurance that I would be refunded the money. There are many other reviews where that happened.
Lesson - DO NOT BUY FROM THIS COMPANY! I will not buy from any online company that sounds like it is straight from China.

Thumbnail of user denab97
1 review
0 helpful votes
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December 15th, 2022

They provides me the best customer service and best products quality. I would highly recommend Cotosen!

Thumbnail of user benjaminf387
1 review
9 helpful votes
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August 25th, 2023

Love the variety of colors. Love the simple design. Very soft at any impact. My feet felt like they were at a spa.

Thumbnail of user trentr69
1 review
0 helpful votes
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March 20th, 2023

Were great in unexpected very warm weather we had on vacation. Wore them all the time and were very comfortable. Will be getting more in the future.

Thumbnail of user gitanan1
1 review
0 helpful votes
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January 20th, 2023

Listen up my fellow gentleman in search of a good t-shirt. They are soft because they are 100% Cotton.

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Cotosen A.
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