• Cotosen

Cotosen

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Overview

Cotosen has a rating of 2.6 stars from 935 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cotosen most frequently mention customer service, poor quality, and wrong size problems. Cotosen ranks 26th among Men's Clothing sites.

  • Service
    380
  • Value
    370
  • Shipping
    359
  • Returns
    322
  • Quality
    352

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.1%
Positive
2
Neutral
0
Negative
63
153
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How would you rate Cotosen?
Top Positive Review

“The Best!”

Nikolay K.
4/12/24

The Best! I've been using this store for several years. They have the best quality at the best price and outstanding customer service. Don't even bother to shop just go to [external reference] and order!

Top Critical Review

“Wrong items”

Eddie G.
8/21/24

I placed an order of 3 pairs of shorts. It took about 6 weeks, way too long. When I received them only 1 pair was correct. So I emailed off to find how would make this right. All they did the offer me discount to keep the incorrect ones. What the hell not what I ordered so why would I keep them at all. All they did was give me the run around. Finally after 10 emails they gave me a return address. And by the way I had to pay the return even though they messed up. It has been 2 weeks and I still have not received my refund. This is the worst customer service I have ever received. Buy American. $#*! this company.

Reviews (935)

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customer service (97)
Thumbnail of user darryld121
1 review
0 helpful votes
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March 19th, 2023

Very comfortable, good to wear when the weather is warm, not heavy at all. Fits exactly as I expected.

Thumbnail of user cindyr797
1 review
0 helpful votes
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January 5th, 2023

It's absolutely amazing how many TDS morons posting gibberish and passing them as reviews. Wake up suckers. Trump wave is getting stronger every day.

Thumbnail of user jf708
1 review
3 helpful votes
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August 8th, 2022

I almost fell for this scam. The website looks American. They put USD to look like USA.
Other reviews claim poor quality. Made in China

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Value
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Quality
Thumbnail of user lynnseyc1
1 review
0 helpful votes
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December 18th, 2022

Despite the numerous bad reviews...I had a good experience with my order...Exactly what I ordered and superb quality!

Thumbnail of user trinac110
1 review
0 helpful votes
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December 17th, 2022

Great customer Service, Received my order a bit late but understand due to this pandemic. Thank you Guys.

Thumbnail of user joym487
1 review
0 helpful votes
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December 16th, 2022

The returns process was straightforward and prompt. I would shop with them again if they made a smaller size.

Thumbnail of user cynthiap1473
1 review
0 helpful votes
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February 22nd, 2023

My husband loved these pants. They are comfortable p, durable, and have enough pockets located in the right places to make him happy.

Thumbnail of user amandab2734
1 review
0 helpful votes
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December 16th, 2022

Perfect experience! Fast shipping, with Priority Line and the product exactly as described! Thank you!

Thumbnail of user jameso1337
1 review
0 helpful votes
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December 8th, 2022

I ordered a total of 6 shirts online in the first week of Nov. 2022. I received 3 of the items ordered. All 3 items are made of the cheapest material possible (can see right through the material). The lettering on 2 of the shirts is blotchy, streaky or runny. Not clean crisp and clear. Approx. A week later, I received 3 shirts that were not what I had ordered at all. I contacted their Customer Service Dept. (via email) and notified them of my problem. I have since been in email conversations with no less than 3 different people who have all told me that I would need to pay for the postage of returning the 3 incorrect items and reorder the correct 3 items. I have no intentions of paying postage for shipment back to China as this mistake was made by their company (warehouse pickers) and was no fault of my own. The last email that I sent to a person named Norman (Cotosen Customer Service) has gone unanswered for the past week. They offered me a 70% discount on a future order as some sort of compensation. I wouldn't ordered ANYTHING from this company EVER AGAIN! They are in my opinion, THIEVES who unfortunately see no consequences for their lack of good business practices. I would like to have anyone, (Better Business Bureau) or whoever make this company accountable. Bottom line is, I am now out over $125 that I will likely never get refunded and I have to shop to replace these items that were intended a Xmas presents. If I could rate this company as a minus 5, I most certainly would. My biggest regret is that there will be possibly countless numbers of unsuspecting customers who will have the same thing happen to them with no recourse but to write off their lose. This company needs to be exposed for what they truly are, low life SCAMMERS!

Tip for consumers:
DON'T DO IT!!!!!!!! DON'T PLACE THAT ORDER!!!!!!

Products used:
3 of the 6 shirts that I had ordered. Did receive 3 other shirts but not what I had ordered (subbed in)

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Thumbnail of user marthar1154
1 review
6 helpful votes
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August 13th, 2023

COTOSEN deserves all the praise. Their products are superior, and the overall shopping process is smooth and delightful. A true gem!

Thumbnail of user lorim1440
1 review
0 helpful votes
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January 19th, 2023

I love this product, good quality shirt, good price, I use it for everything. Very comfortable, dosen't make you feel hat. I recommend to everyone.

Thumbnail of user amarad5
1 review
0 helpful votes
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January 11th, 2023

I bought this for my fiancé who normally wears an XL. Fits like an XL and has a good length. Material is soft and warm.

Thumbnail of user yeseniak5
1 review
0 helpful votes
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February 23rd, 2023

I'm wearing these pants in Ketchikan alaska, it's 50 and rainy, they are very warm cozy and dry. Very comfortable to wear. Highly recommended these.

Service
Value
Thumbnail of user megonm
1 review
0 helpful votes
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December 16th, 2022

If someone have to buy mens clothes in very Good prices I will recommend to buy from cotosen. Thank you!

Thumbnail of user dianad1208
1 review
0 helpful votes
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December 18th, 2022

Order from Cotosen arrived in a couple weeks. Products were as described. I would order from them again. No problems.

Thumbnail of user jordant337
1 review
0 helpful votes
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September 18th, 2023

It's like I'm back in the 50s. Great fit and feel. Have worn a few times and have good stretch and for the price they are awesome.

Thumbnail of user thomasf1658
1 review
0 helpful votes
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January 26th, 2023
Verified purchase

The items on website are NOT the ones they send you. They are a complete fraud and lyers. Don't buy anything from these charlottens

Tip for consumers:
DO NOT PURCHASE FROM COTOSEN!!!!!!!~!!~!~

Products used:
jacket

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Value
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Thumbnail of user phillipt205
1 review
11 helpful votes
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August 23rd, 2023

Thumbs up for COTOSEN! Their products speak quality, and their website is a breeze to use. I'm a happy, returning customer.

Thumbnail of user teresao370
1 review
0 helpful votes
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January 6th, 2023

I really like the product, best price for low budget. I will recommend this COTOSEN shop to my friend & family.

Thumbnail of user brantj9
1 review
0 helpful votes
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May 9th, 2023

The pictures of the products are a complete fraud,hard to navigate the site,I'm sure that's on purpose, welcome to the new world of black market ripoffs...BEWARE OF THIS SITE. WHAT A JOKE!

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Thumbnail of user brendak1156
1 review
0 helpful votes
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January 7th, 2023

The clothes quality of this company are very good and they provide very good service. Thry provide in cheap. I highly recommend this service.
Thank!

Thumbnail of user audreyr212
1 review
0 helpful votes
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February 24th, 2023

These fit so perfect. I Wear a 2XL and its a absolute perfect fit. They are durable, rugged, comfortable, quality, and they look awesome!

Service
Value
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Quality
Thumbnail of user anniem421
1 review
0 helpful votes
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January 28th, 2023

I am so happy I decided to purchase this pullover. I wear it to work, to hangout around the house, to the gym, etc. It is so cozy and versatile.

Thumbnail of user debbier749
1 review
0 helpful votes
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January 21st, 2023

I am so happy I decided to purchase this pullover.
I wear it to work, to hangout around the house, to the gym, etc. It is so cozy and versatile.

Thumbnail of user laurieg358
1 review
0 helpful votes
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January 5th, 2023

Trumpists are easy to fool :). If you are going to scam somebody then scam dumb trumpists. Best website ever!

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Cotosen A.
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