• Cotosen

Cotosen

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Overview

Cotosen has a rating of 2.6 stars from 935 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cotosen most frequently mention customer service, poor quality, and wrong size problems. Cotosen ranks 26th among Men's Clothing sites.

  • Service
    380
  • Value
    370
  • Shipping
    359
  • Returns
    322
  • Quality
    352

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.1%
Positive
2
Neutral
0
Negative
63
153
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How would you rate Cotosen?
Top Positive Review

“The Best!”

Nikolay K.
4/12/24

The Best! I've been using this store for several years. They have the best quality at the best price and outstanding customer service. Don't even bother to shop just go to [external reference] and order!

Top Critical Review

“Wrong items”

Eddie G.
8/21/24

I placed an order of 3 pairs of shorts. It took about 6 weeks, way too long. When I received them only 1 pair was correct. So I emailed off to find how would make this right. All they did the offer me discount to keep the incorrect ones. What the hell not what I ordered so why would I keep them at all. All they did was give me the run around. Finally after 10 emails they gave me a return address. And by the way I had to pay the return even though they messed up. It has been 2 weeks and I still have not received my refund. This is the worst customer service I have ever received. Buy American. $#*! this company.

Reviews (935)

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customer service (97)
Thumbnail of user michaell5658
1 review
1 helpful vote
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March 23rd, 2023

If you're looking for a good sturdy pair of tactical shorts that are packed with great features then look no further. As these are constructed with mostly polyester, they are ideally suited for Summer in the Southeast and most definitely help keep you cool. They also fit really well! Not too loose and not too tight. I have two pairs of these so far (olive drab and coyote tan) and plan to buy more.

Thumbnail of user christinaa677
1 review
0 helpful votes
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January 14th, 2023

Excellent sweatshirt. Cant go wrong with fleece lined. Its quality built. Cuffs are perfect. Nicely padded all the way down to wrists and waist. Winter is here and this is perfect. No need for the many layers etc. Just wished they had more colors. Would buy them all!

Thumbnail of user job497
1 review
0 helpful votes
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June 14th, 2022

Thier clothes are just okay. If you have any issues like size, return, exchange, etc. get ready for a HUGE delay and expense! No response, slow response, unsatisfactory options, etc, etc! I will NEVER use them again!

Tip for consumers:
DON`T!!!

Products used:
Pants, shirts.

Service
Value
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Thumbnail of user johnh6712
1 review
8 helpful votes
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April 9th, 2022

Steer clear from this FB advertiser's wares------it's all crap. It comes from China, sizes aren't equivalent to customary US sizes, and the material is nothing like what presented in their ad photos. Much better retailers elsewhere. I'm still fighting with their "customer" service and fighting for.my refund.

Tip for consumers:
Avoid them at all costs!!!

Products used:
None, the quality of the merchandise was cheap. Returns aren't easy, they purposely make it difficult to try and wear you down.

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Thumbnail of user jamesh5888
1 review
4 helpful votes
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November 7th, 2022
Verified purchase

Under no circumstance order from here. The merchandise is poor quality, it looks nothing like the pics and is so disappointing trying to get your money back. Do not believe any of the positive ratings...! They ahve got to be bogus!

Tip for consumers:
DO NOT USE THIS SITE! The stuff looks great online, but when you get it, it is so bad....

Products used:
none, they were all garbage clothes

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Thumbnail of user pearlr50
1 review
0 helpful votes
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February 26th, 2023

I ordered this for my Husband and he loves them! They are made for the outdoors so we put them to the test and went fishing at the lake and the shorts kept him cool out in the heat as well as once the shorts got wet they amazingly dried very fast! The material will also prevent punctures like little cuts from branches or knives, it worked because at the end of the day his pants still looked brand new! This is an excellent product and does exactly what it says it will do!

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Thumbnail of user davids7776
1 review
9 helpful votes
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March 22nd, 2022

I ordered 2 items from the website and both arrived in a reasonable amount of time considering the current supply chain issues. I was shocked by both the poor quality of the materials and workmanship. The garment looked like it was sewn by a 4th grader. Made in China so probably was? I have been trying to get the items returned but keep getting the run around through customer service asking for photos of the garment ( I'm not claiming it was damaged. It looks like it did when you shipped it!). STAY AWAY.

Tip for consumers:
SEE REVIEW

Products used:
Returned all items

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Thumbnail of user taylorp296
1 review
1 helpful vote
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January 5th, 2023

I've read some of other people's experiences here on this site and got extremely nervous that I was about to get ripped off, but my experience has been nothing but great! Both items that I ordered were exactly what I ordered ( size / color / quality). I will definitely be ordering more items in the future!

Thumbnail of user ernestg168
1 review
0 helpful votes
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September 16th, 2023

The range of streetwear is incredible, and the prices are difficult to beat. I've made several purchases and am pleased with each. There was only one issue when ordering, and they quickly dealt with it and even did more than ensure that I was a satisfied customer.

Thumbnail of user nathang450
1 review
0 helpful votes
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March 21st, 2023

I have been looking for a good solid belt and the clip on feature really caught my attention. It is definitely a step up better than your ordinary belt. Not only does it look cool but it holds (durability & pants) up very well. Thick material, smooth to the touch.

Thumbnail of user parisr44
1 review
0 helpful votes
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January 31st, 2023

Really a great product, lots of functional zippers, stays reasonably cool. Its a lightweight yet durable, fits all of my day and evening jacket needs, no annoying logos, I'm satisfied with the product overall 10/10.

Thumbnail of user tomb1743
1 review
7 helpful votes
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April 11th, 2022

It's probably the worst gear I ever bought. Poorest quality material. Two tops, both large, one ridiculously oversized the other too small. The finish is appalling, the cut is random and careless. I'd describe this as sweat shop tat costing pence. Thrown together. Be wary of good reviews, it's a scam. The whole thing is a scam. How are they on some major sites? They should be shut down. Buyer beware. I wish I'd read the reviews myself..

Tip for consumers:
Any honest review..

Products used:
Two shirts various.

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Thumbnail of user deborahs2575
1 review
1 helpful vote
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September 21st, 2022

I ordered 4 shirts which were larger than the size chart showed.
After several emails they gave an return address to some warehouse address which I googled and then sent it out.

This was my return answer.
Dear Debbie

Thank you for contacting us for the enclosed matter below,

For your order: **************

Since you have already returned the item, could you please send us the return tracking number and also a copy of the return receipt
So we can validate if you properly return it to the correct address.

Once we confirm the status of the return package we will request immediately your refund from our financial department.

Tip for consumers:
I should have looked up the reviews before ordering this gift.

Products used:
refund after sending in the product at your cost.

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Thumbnail of user nicolet1225
1 review
0 helpful votes
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December 27th, 2022

Everything about this company looks legit however is a scam. The number is not legit. It'll say in processing for months then it'll ship as soon as you try to cancel. Then they say they cannot refund you bc product shipped. Luckily I used PayPal and got my money back however it was very time consuming. I hope everyone reads these reviews. Do not use them!

Tip for consumers:
Do not use them! Scam scam scam

Products used:
Ordered pants! Never got them

Service
Value
Quality
Thumbnail of user lauran1220
1 review
1 helpful vote
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January 18th, 2023
Verified purchase

Hi. I ordered a number of items through Cotosen as it appeared to be a good deal. (my mistake) The items arrived with one incorrect item and one wrong size item and all 7 items were extremely poor quality and cheaply made. I wanted to return the items. I emailed and the communication is terrible. They did respond usually within 2 days with requests for more information. Each time they delayed and then finally offered a "partial refund" that they never actually gave. All these delays pushed it passed their return policy limit. Terrible quality, terrible company, terrible communication, they do not honor their offers. Please learn from my mistake.

Tip for consumers:
Do not order from this company. The items will not arrive as they appear in the pictures.

Products used:
All items were so poorly made that I wouldn't wear them if I had nothing else to wear.

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Value
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Thumbnail of user jameso1264
1 review
8 helpful votes
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September 19th, 2022

Their clothing ads represent one thing and you get something very different. They keep blowing you off on returning the damaged/ very cheap merchandise with coupons instead... etc! Very BAD merchant. I am reporting this to Amazon as well as I see that they have a presence there.

Tip for consumers:
Better data transfer. Sluggish. No prblems elsewhere.

Products used:
Shirts. Advertised as Henleys but were cheap pullovers with broken stitching and faux buttons and faux button holes. Very cheap product for $29.95.
PS --Your site does not accept my photos.

Quality
Thumbnail of user lesters105
1 review
0 helpful votes
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February 11th, 2023

I went through the process of ordering a Tee shirt on sale for $18.00. As soon as I hit the send button,
A $10.00 shipping charge appeared. Tried everything to cancel. Impossible. Then started reading the reviews. This is a shady Chinese company profiting with American flag designs.

Tip for consumers:
If would have been helpful if I was smart enough to read the reviews first.

Products used:
Tee Shirt

Service
Value
Shipping
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Thumbnail of user charlesc2441
1 review
11 helpful votes
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June 18th, 2022

I purchased 5 shirts for $159.95 on 1/20/22. They arrived on 2/17/22, but none fit, all too small and unwearable even though I ordered extra large. Haggled for a refund. (The website mentioned a "Items Change Request" but I never found one. I was able to get an email response from the company. Finally settled for $96 through Paypal Resolution and I donated the clothing to charity. I would have had to pay for international shipping to return the items. I would not recommend ever buying from this group.

Products used:
None - all donated to charity - too small.

Service
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Thumbnail of user jonathand827
2 reviews
8 helpful votes
  • Send Message
March 14th, 2023
Verified purchase

Disgusting 100% fraudulent company. They use stolen images from other websites to advertise clothes, then send out utter garbage, exceptionally poor quality items which bare no similarity to the items bought.

Then, despite the 'about us' section of their website stating the company is based in Bellingham, London, and the goods being shipped from Ipswich by Royal Mail, they then insist on the items being returned to mainland China.

They score extremely badly on all review sites and PayPal are also of no help as the payment address is located in China, none of which the consumer is made aware of at any point during the transaction.

Absolute fraudsters.

DO NOT USE.

Tip for consumers:
DO NOT USE. Nothing more than common criminals

Products used:
None. All of an unusable quality.

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Value
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Thumbnail of user erice1057
1 review
7 helpful votes
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August 26th, 2023

I ordered 3 T- shirts from here. The quality of the shirts was awful. They looked like made up shirts with iron on logos. Almost like something you would buy from a run down souvenir shop. Plus I ordered them a month and a half ago. I almost forgot I ordered them. Probably would have been better if I did forget. Also the sizes were way off. Would not recommend this to anyone who would expect authentic quality merchandise. I'm mad at myself for giving this a shot.

Products used:
T- Shirts

Service
Value
Shipping
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Thumbnail of user victoro211
1 review
1 helpful vote
  • Send Message
June 2nd, 2023

Don't buy from this site is an scam,never got what I bought took them forever to ship and came something totally different,they didn't want to refund me and even tried to get me to buy more. I will never fall for this scammers again, I hope you neither people! My hands are dirty with honest hard work but my money is clean! Losers!

Products used:
Retro pants from the 30’s

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Value
Shipping
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Thumbnail of user jeremyl596
1 review
14 helpful votes
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January 20th, 2023

Their quality is terrible compared to their website photos. Plus I am getting wrong sizes and different items than what I purchased. I placed my order in middle November and received items on 3 separate dates last one being this month a few days ago. They make items in China as you order them. Reached out to them a week ago and still no response. Either way I will not purchase again and would not recommend.

Tip for consumers:
Just do not order because you are not getting what you think you are ordering.

Products used:
None. I ordered 8 items and either the size is wrong or it is a completely different it and even sometimes both.

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Value
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Thumbnail of user lydiar179
1 review
0 helpful votes
  • Send Message
March 3rd, 2023

This product was perfect and what I needed for my job! I will be ordering again in the near future without question. 5 stars and highly recommended. I'm a real customer. No a paid advertisement by no means.

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Thumbnail of user michaell5575
1 review
0 helpful votes
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February 22nd, 2023

Okay so I just received this product and I'm actually wearing it first day it's so far very impressed spilled some coffee on them this morning rolled right off the pocket design it's comfortable and amazing and then the extra little tactical pockets fit a handcuff key perfectly. So far durability seems to be amazing as well at this time I'm giving it a complete five stars will be ordering more.

Thumbnail of user jesseb826
1 review
0 helpful votes
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September 15th, 2023

I've been using these hiking shoes for several months now, and they're fantastic. The first thing I noticed was how comfortable they were, even on long hikes. The arch support is excellent, and I didn't experience any foot fatigue. The shoes are also very breathable, so my feet didn't get too hot or sweaty. The grip on these shoes is fantastic, and I felt secure on all types of terrain. They're also durable - I've put them through some tough hikes, and they still look great. Overall, I highly recommend these hiking shoes.

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Cotosen A.
Typically does not respond to reviews

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