Cotosen has a rating of 2.6 stars from 935 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cotosen most frequently mention customer service, poor quality, and wrong size problems. Cotosen ranks 26th among Men's Clothing sites.
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The Best! I've been using this store for several years. They have the best quality at the best price and outstanding customer service. Don't even bother to shop just go to [external reference] and order!
I placed an order of 3 pairs of shorts. It took about 6 weeks, way too long. When I received them only 1 pair was correct. So I emailed off to find how would make this right. All they did the offer me discount to keep the incorrect ones. What the hell not what I ordered so why would I keep them at all. All they did was give me the run around. Finally after 10 emails they gave me a return address. And by the way I had to pay the return even though they messed up. It has been 2 weeks and I still have not received my refund. This is the worst customer service I have ever received. Buy American. $#*! this company.
This is a great belt. I love the action, solid click and feels secure. The belt material has a stretch to it and dries quickly -- I was frequently in and out of water for the better part of a week, and this belt held up very well. I have two very minor complaints but would not keep my from buying the belt again.
1) The loop that retains the slack in the belt was easily lost -- some kind of catch or friction based mechanism to keep it from sliding off the belt would be excellent here
2) The buckle will not slide past your belt loop, this could be seen as a ""feature"", however, it was a pain taking it off in the airport because of that.
My friend and I wore these while on vacation in Puerto Rico during an excursion in the Rainforest! I loved them! Comfortable, good fit, great grips, and quick drying (we were in mud and through water).
I used these on a 7 month trip. I carry around 2 - 3 small cameras and batteries, sunglass cases, spare batteries and wallet, and sometimes other things. It worked out great. I feel safe putting my wallet in the cargo pocket, because I would know for sure if someone was trying to steal my wallet.
This is an amazing Comfortable shirt with letter print. I am a loyal customer, have ordered over a dozen items of clothes on cotosen, and all perfect…. Styles you always wanted to wear with a low price tag and quality clothes.
Products weren't that bad for the price but didn't arrive as ordered. Customer service each time requested pictures of what wasn't shipped sent them pictures which was a pain only to receive the same message. Customer service sucks and if you look below every bad rating is followed by a great rating. My guess is the customer service department, trying to make the reviews look better the one thing that they do well ha ha
Not much more to say... the shorts look great, have an excellent fit and are a very attractive khaki gold colour. The stitching is also very good, the zipper works smoothly and there are no problems with the more than adequate pockets.
Where do I start? The pictures in their listings look great. Then you wait a month for it to arrive. When it does the clothes are nothing like the pictures. It is poor quality cheap cloth and fragile zippers. If you want to return it you pay postage. Stay clear of these people, the clothes are trash and the service is terrible.
Tip for consumers:
Shop somewhere else
Products used:
Shirt and jacket, both of which took a month to arrive and were very poor quality that looked nothing like the pictures.
Overall the Quality of the products is very very LOW. I ordered hiking pants, shoes, socks & shirt. The delivered shirt was not the one I ordered. Following my notification Cotosen offered a refund covering only 30% of the cost of the wrong item. Later they offered me to send it back on my own expense and they will provide partial refund. They make a mistake - You pay
Image 1: shirt received; Image 2 Shirt ordered. Image 3 Cotosen respond; image 4 another mail from Cotosen offering $8 refund for a product sold for $26 but not delivered.
Tip for consumers:
Don't even think of ordering from this site - Low quality, mistakes, no relevant refunds, low level customer service - Just avoid this site!!!!
Products used:
I ended up using the Socks delivered. The shoes and pants I sometimes use - not very comfortable and very low quality. The shirt sent - will go to the recycle bin.
If you plan on buying from this site, I highly recommend using Paypal if you can. I ordered a jacket but never received it. I submitted a dispute with Paypal for the purchase since that's what I used for payment method. Paypal resolved the issue for me and I got my money back. Seems to be a hit and miss with Cotosen. Either, if you do get your order, it'll mostly be something of low quality that doesn't resemble from the images on the website.
Products used:
Ordered a jacket but never received it.
Love this coat. It's very warm and cozy. Glad I purchased them. A large for my husband and a medium for me. Sizes are great. Very quick shipping too. With cold weather already here, this jacket with the sherpa/fleece lining is a must have to keep us warm. Lately temps in 20's. Will probably get colder weather soon. We live in Ezstern North Carolina so these low temps are not common. Very glad I have this jacket. A really great purchase.
I had a very bad experience with this site. My order was split in two orders and I did not get the ordered sweatshirt. Instead, I received a Guiness T-shirt of different size which looks like an advertising item! I was offered a voucher of USD 19 which I declined and was then proposed a partial refund of USD 14. The sweatshirt I ordered cost me USD 32.99. I will never order from this site again and do not recommend it. I highly doubt of the genuineness of positive reviews for this site...
Tip for consumers:
You don't get what you ordered!
Products used:
Cap and belt. The shoe size was not the correct one and I never received the ordered sweatshirt.
If you are looking for "cheap, one time wear merchandise then discard", use Cotosen because that is what they sell. Their merchandise is all knock offs of the real brands. Really bad for good quality clothing lines such a QuikSilver. Do not buy from this company - you will not be able to return nor talk to anybody about your order. If you happen to be looking for "rags" for the garage, then Cotosen is your site.
Products used:
Clothing
I recently purchased some Short Sleeve T-shirts from Cotosen, and they are super comfortable. The 100% cotton fabric is soft and breathable, making them ideal for summer wear. The colors are vibrant, and they hold up well after multiple washes.
Bought a shirt and a pair of shorts. The web site had sizes that went with their small, med, large extra large. I selected based on the size i normallly wear, even going over a little. While I was trying for 38 what I got was 34-35. The shirt I got was extra large, which is what all my t shirts are. If it is a large that would be saying something. Basically a waste of money.
Tip for consumers:
ignore add buy in brick and mortar store
Products used:
none
At first, the color fades a little while washing, but then i don't mind frequent washing and both the color and the fabric remain stable for years. There is also something for every imaginable taste in terms of design.
If I could give them a zero-star review, I would. The customer service is worse than non-existent. I emailed them and they replied the first time asking me some questions about the product. I replied, they never emailed me back. I emailed them 4 more times and they NEVER replied. I got stuck with a sub par product and no one to talk too. VERY unprofessional and customer unfriendly. Will NEVER buy from them again.
Tip for consumers:
forget them.. listen to me..
Products used:
pants
I got 4 shirts... one was the wrong size, one shrunk two sizes after the first wash, one seems to be okay so far, and the 4th is TBD since it's still wrapped and meant for a gift. Returning for a refund or replacement is such a pain with this company that it's not even worth it.
Products used:
shirts
I love hiking and decided to get shorts with lots of pockets so I can fit everything I need at a hike. Was looking for hiking shorts and came across this one. These shorts were very comfortable. Would recommend.
The most useless and dubious online shopping market place. I ordered for 9 items they sent only only one. And the only one they sent wasn't the quality I choose from their page everyone should avoid to transact business with them. This the order number below and attached picture of item sent to me. www.cotosen.com Order status---Order no: ************** (PPD3)
Tip for consumers:
www.cotosen.com Order status---Order no: *******0821118 (PPD3)this order number from cotesen, anybody can verify my claim
Products used:
I opened only one trouser they sent but I can't put this on waist. So disgusting
These t-shirts are a nice cotton and very breathable. The sizing on the shirt was exactly as expected. The shirt also offers exceptional color options. We purchased the navy blue color and it is very vibrant in person. The shirt itself looks exceptionally well made and durable. This shirt is truly a great work shirt that you can wear all year round for a multitude of occassions. Again, they are a nice thick cotton and not a thin shirt and is so insanely comfortable. We've washed it a few times now and it's held up beautifully and hardly shrank if at all! Definitely a quality t shirt at an amazing price. My husband is very happy with it and we would definitely recommend it.
This online company is a fraud. Do NOT purchase anything from them. Basically impossible to get a refund. Poor quality, workmanship and customer service (non- existent). They offered me $16 as a credit to keep the items. What? And the next email offered me $13 and told me to give the items away as a gift. Bizarre. Beware. Actual items look nothing like what's on the site. Stay away!
Tip for consumers:
Fraud. Do NOT use. Poor quality and shipping. NO returns.
Products used:
Shirts.
I loved everything about this shoes; good grips for land and river walking, light weight, lots of cushioning for my feet when hiking on land and it held my feet firmly enough. I used this for a water hike through a river, climbed some big rocks and some dirt hills; all applications were successful. Great shoes guys.
I love cargo pants. I like the extra pockets, and here in NV/AZ, pants are a requirement. THESE pants provide cargo pockets without a lot of baggy material flopping around your legs. They wash up nicely, no ironing and are suitable for anything from casual to resort-dressy. I love em!
SCAM company. Sent wrong size, jacket is frayed, they offered voucher (FOR HALF-PRICE of item) instead of refund. If I want refund, I must ship back item to China at my expense. I already paid to ship it here. Not even sure if they will refund, because so hard to contact them. Email bounces back to my own address when I press "reply" to them, until I check and find that is how it is programmed - need to manually change email every time. It is their fault for sending wrong item, I don't understand why I must spend shipping charges both ways, and there is no immediate refund, if any.
Tip for consumers:
Just don't order with them. Terrible quality, wrong size delivered, with no option for refund unless I spend shipping both ways (from and to China). They offered a voucher for 50% of the cost of item, which also I must spend on their own website! They make a mistake, I must keep wrong item and also spend more on their website! What a scam. Emails also bounce back.
Products used:
Clothes
Ordered a shirt and shorts. What I received was a joke. Their pictures of products are illustrations not actual photos. The wording to describe the clothing is vague. They won't show pictures of their products. What I received was made from thin spandex/ legging material with a hazy print on it. They charge for returns. The online 5 star
Reviews they post are lies. NOBODY would wear this crap.
Tip for consumers:
Stay away.
Products used:
None