• Cotosen

Cotosen

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Overview

Cotosen has a rating of 2.6 stars from 935 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cotosen most frequently mention customer service, poor quality, and wrong size problems. Cotosen ranks 26th among Men's Clothing sites.

  • Service
    380
  • Value
    370
  • Shipping
    359
  • Returns
    322
  • Quality
    352

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.1%
Positive
2
Neutral
0
Negative
63
153
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How would you rate Cotosen?
Top Positive Review

“The Best!”

Nikolay K.
4/12/24

The Best! I've been using this store for several years. They have the best quality at the best price and outstanding customer service. Don't even bother to shop just go to [external reference] and order!

Top Critical Review

“Wrong items”

Eddie G.
8/21/24

I placed an order of 3 pairs of shorts. It took about 6 weeks, way too long. When I received them only 1 pair was correct. So I emailed off to find how would make this right. All they did the offer me discount to keep the incorrect ones. What the hell not what I ordered so why would I keep them at all. All they did was give me the run around. Finally after 10 emails they gave me a return address. And by the way I had to pay the return even though they messed up. It has been 2 weeks and I still have not received my refund. This is the worst customer service I have ever received. Buy American. $#*! this company.

Reviews (935)

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customer service (97)
Thumbnail of user jdarkeye108
1 review
0 helpful votes
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November 19th, 2023

This is a scam, the product you get is nothing what you ordered. It is cheap. Takes months to receive it. I try to cancel there's no way to cancel the order. Again this is a scam stay away from this company

Tip for consumers:
This is a scam do not order from them

Products used:
I ordered a jacket, a ball cap and a sweater. I will be throwing them in the trash.

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Thumbnail of user johnc8820
1 review
3 helpful votes
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August 18th, 2022

The shirts look pretty nice online. What you receive in the mail is not even close. After several weeks the first of three shirts arrived from China. The quality of workmanship and material was below poor. The thirt shirt arrived today in the wrong size with the same subpar quality. All three are going to the thrift store. DO NOT BUY from this company! Their product is a scam.

Tip for consumers:
Avoid this seller.

Products used:
Didn't use any. Quality was too poor.

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Thumbnail of user adamm1230
1 review
3 helpful votes
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May 19th, 2022
Verified purchase

The quality of the material is terrible. Damaged product arrived and they are doing everything possible to avoid refunding my money. The sizes were not correct. A 2XL was barely an XL and again they are not working with me on a return. They asked for pics of my product. Told me they could not open the files.
I resent pics in 3 different formats and they are still giving me the run-around. Shipping took over 3 weeks and half of the tracking info was written in Chinese so I couldn't even read it. Bad quality, bad customer service, terrible return policy. Nice graphics but that is the only good thing I have to say.

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Thumbnail of user kathleenanna3
1 review
0 helpful votes
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January 19th, 2023

At first I was apprehensive with the unconventional zipper set up but was more on the market for a ""fashionable"" fleece. So I bit the bullet and snagged it. 4 days later I was presented with one of the warmest fleeces I have ever worn. So I bought another for work (road construction)

Thumbnail of user pw237
1 review
0 helpful votes
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November 30th, 2022

After purchasing, instead of a shipping confirmation they send a note to say there is a delay without details. Weeks later and not a word. They pass off as a US site with a lot of American flags but actually it is just a Chinese manufacturer, giving us Chinese a bad name. Do not buy.

Tip for consumers:
Do not buy.

Products used:
Jacket

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Thumbnail of user travisb566
1 review
0 helpful votes
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September 15th, 2023

Awesome price, beautiful look and tremendous quality. And yes comfort, beyond expectations. I learned, if they aren't comfortable when you try them on, they will never be comfy. The wide widths made it a no-brainer. Highly recommended by me.

Thumbnail of user lauras3307
1 review
0 helpful votes
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January 15th, 2023

Everything was just as described. I normally order one size larger than what I take because actual fit is usually too small. This was larger. So, you can order the actual size you normally wear and do NOT need to adjust larger or smaller. It is VERY comfortable and lightweight. I live in Ohio and the temp this time of year is very chilly in the evening. I didn't have to put on a light jacket like I normally do. With a t-shirt underneath this, it provides ALL the warmth I need. Highly recommend this product. Will be ordering another one, different color. And I will be ordering my actual size.

Thumbnail of user randid36
1 review
0 helpful votes
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March 17th, 2023

If I was able to rate this company with a zero, I would most definitely do so! I was unsatisfied with the quality of a jacket I purchased. So far it has taken me 3 months to work out receiving a refund. I still am in the works of making this happen. I would never recommend this outfit to anyone! Terrible customer service!

Tip for consumers:
Terrible site if you decide you want a refund. It has been more than 3 months and still working on trying to get my refund for merchandise that I have already returned. I have provided a proof of delivery back to this company. Terrible place to do business with.

Products used:
Jacket of inferior quality.

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Thumbnail of user amandam2743
1 review
0 helpful votes
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March 14th, 2023

I bought two of these to replace the shirts given to me for work uniform. Do not like cotton so I purchased these and happy I did. They are very comfortable and lightweight and much cooler to wear. Great product.

Service
Thumbnail of user dr.marcm
1 review
0 helpful votes
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August 2nd, 2022

My name is Dr. Marc and I was excited for this order until it was received. It took almost a month to receive it and the material is cheap, thin, and a XXL fits like an extra small and I am only 190lbs. I bought several shirts and they are also paper thin. Do not order from this site and spend your money elsewhere. Warning Buyers!

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Thumbnail of user myrtlem38
1 review
0 helpful votes
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February 23rd, 2023

I have a few other brands of polo. They are a lot more expensive and don't fit as well.
I work in networking at a large hospital campus. Every day I work with dust accumulating network equipment, on my back connecting equipment at nurse stations, repairing equipment in the O.R. Or replacing network jacks in patient room.
I wear them every day. Black pants and black shirt, this is my ""uniform"". I don't care if people think I wear the same shirt every day. Well, once in while I do but I have six of them so it's usually a clean shirt every day.

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Thumbnail of user bettys1278
1 review
0 helpful votes
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January 20th, 2023

I'm a bit picky with my T-shirt's. As a taller guy leaning on the chubby side, finding a good fitting T-shirt is difficult. Most I come across may be great in width but come extremely short in the length, or great in length but a bit narrower in the fit. These hit the perfect proportions for me. The fit and length are perfect. The cotton is also extremely high quality feeling compared to shirts around the same price point. Great!

Thumbnail of user denisew1037
1 review
0 helpful votes
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November 21st, 2022

I never learn to read reviews 'prior' to my orders. Wouldn't be so bad, but the 'no response' for my refund request is totally unacceptable. I've tried twice so far, but still nothing. Will never order here again.

Tip for consumers:
READ REVIEWS!!!

Products used:
ordered jacket for Christmas gift and still trying to return

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Thumbnail of user josec1871
1 review
5 helpful votes
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August 1st, 2023

I have tried to find board shorts but many that I have tried are either not true to size or not long enough. These are the perfect short... they are the right length. More importantly, they are also very soft and feel great on. Would really recommend as they did not disappoint.

Thumbnail of user joh366
1 review
0 helpful votes
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December 17th, 2022

I really love this site. I ordered here and the quality of the material is very nice. I received my order in perfect condition. Also, they have a very responsive and helpful customer service.

I will buy more and would highly recommend this site. Thank you for the great service!

Thumbnail of user derekj128
1 review
9 helpful votes
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March 4th, 2022

I ordered a shirt. It is really cheap material, and poor quality workmanship. It does not even begin to fit in anyway shape or form. I tried to send it back for a refund. They offered a $12 coupon to purchase another shirt. I refused this and asked for a refund, even offering to pay the return shipping. In response they sent me a note saying the matter was closed. This company stiffed me completely. DO NOT ORDER FROM THEM!

Tip for consumers:
This company is really bad.

Products used:
A shirt

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Thumbnail of user marlenem374
1 review
0 helpful votes
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March 21st, 2023

Always looking for work pants an shorts for fiance or myself (if your female an dont mind wearing male shorts for work or something). If anyone has ever bought the under armour tactical pants these are darn close. If under armour made tactical shorts same waist that stretches but not noticable its hidden. Also ripstop an pockets are great but one major difference is the price is much cheaper also honestly they are or seem to be way more durable an will last longer. Worth a shot seriously.

Thumbnail of user kellya1224
1 review
1 helpful vote
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January 9th, 2023

DH's office was chilly, and he was looking for something he could wear over a business casual button down shirt - not too casual, but not too dressy either. This style fit the bill perfectly. It's warm and comfortable. He said it's better than he expected.

Thumbnail of user camryng9
1 review
0 helpful votes
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January 27th, 2023

Received my sweatshirt today and I have to say it is beautiful. I love the softness of the material. I like my tops and this length is perfect. I'll definitely be ordering it in more colors. It's a winner! I certainly do recommend this brand.

Thumbnail of user laurenp651
1 review
0 helpful votes
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January 11th, 2023

These are so durable and well made. Couldn't decide which one to buy so I bought two styles. He loved them both. They are warm for winter and great. Gives him enough wiggle room to maneuver when he's working on something. Doesn't restrain his movements. We've always stood with this brand. They haven't steered us wrong yet.

Thumbnail of user carle350
1 review
2 helpful votes
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August 31st, 2023

I was sceptic about the fabric and fit but everything looks and feels great, the color is not exactly as shown but not far from it as well, overall I'm satisfied and most definitely buy again, the fit is not tight around the waist or shoulders it's more relaxed.

Thumbnail of user drball2023
1 review
1 helpful vote
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May 28th, 2023

Bought over $125 worth of clothing. Not 1 single item was as described. All were cheaply made with garbage materials. It was so badly sewn the shirt tails were just stitched together no timing at all. I could have done a better job. Also, the shipping origin was so disguised you couldn't see it came from China. They don't even wsnt you to know where it comes from, thats how much they think of their own garbage. Stay away, I after reading all the refund scams and bs decided to just $#*! can tue garments and let them steal the money. Dirty little yellow bastards git me again scam, garbage and deceitful yellow bastards like always. Don't you chinos see this is why everyone despises you? Scam the world then complain someone calls you a dirty animal worthy of nothing in the human world. Little yellow monkeys always go for the rip off. Ching ching ding ding $#*!ers!

Products used:
To many garbage items

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Thumbnail of user paolotolomeo
1 review
3 helpful votes
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June 14th, 2023

We ordered a brown 1776 America shirt for my father in law's birthday. Instead, we received a pirate shirt. Rather they refund the purchase and take back the wrong shirt, they offered us a $5 credit toward a future purchase and told us to keep the wrong item. In essence, we paid full price for a wrong item and were told to just keep it. Beware, when you receive the wrong item, you will not be able to get your money back. This comes up in many of the 1 star reviews. Wish we read the reviews before purchasing from this company.

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Thumbnail of user williams5512
1 review
0 helpful votes
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October 31st, 2022

Ordered a $75.00 mens coat 6 weeks ago. Got several emails with excuses on why delivery was going to be late. Still have not recieved with excuses, such as held up in the warehouse? Am going to cancel order and get my money back. Bill Stoffregen

Thumbnail of user billh1379
1 review
0 helpful votes
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December 31st, 2022
Verified purchase

Thought their clothing looked cool. Bought some "winter weight" sweatshirts. When I received the items (which took a month) 2 of the items had the weighting of t shirts and the material was not as depicted in their ads. One item has elbow patches sewn on the side of the sleeves.

Contacted them wanting a paid return label because the items they sent are not as described. Nothing but hassle. Send SKU's, send pics, identify items you want to return (duh, it's the order number I provided in my email) we won't pay return shipping, blah, blah… But one of my favorites was when they told me, "you send it back and let us know when it has been delivered". RUFKM?

Like I said scammers based out of Hong Kong. There website images are all click bait. You will be disappointed if you do business with these people. Shame on me for not checking their feedback before I did business with them.

Tip for consumers:
Do not buy from them

Products used:
None

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