• Cotosen

Cotosen

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Overview

Cotosen has a rating of 2.6 stars from 935 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cotosen most frequently mention customer service, poor quality, and wrong size problems. Cotosen ranks 26th among Men's Clothing sites.

  • Service
    380
  • Value
    370
  • Shipping
    359
  • Returns
    322
  • Quality
    352

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.1%
Positive
2
Neutral
0
Negative
63
153
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How would you rate Cotosen?
Top Positive Review

“The Best!”

Nikolay K.
4/12/24

The Best! I've been using this store for several years. They have the best quality at the best price and outstanding customer service. Don't even bother to shop just go to [external reference] and order!

Top Critical Review

“Wrong items”

Eddie G.
8/21/24

I placed an order of 3 pairs of shorts. It took about 6 weeks, way too long. When I received them only 1 pair was correct. So I emailed off to find how would make this right. All they did the offer me discount to keep the incorrect ones. What the hell not what I ordered so why would I keep them at all. All they did was give me the run around. Finally after 10 emails they gave me a return address. And by the way I had to pay the return even though they messed up. It has been 2 weeks and I still have not received my refund. This is the worst customer service I have ever received. Buy American. $#*! this company.

Reviews (935)

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customer service (97)
Thumbnail of user kathyj542
1 review
0 helpful votes
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March 3rd, 2023

This is a very light shirt, perfect for hot summer days. Washes out of the dryer very well with little to no wrinkles. I'll take it out while it's still wet. True to size. Good value Recommend.

Service
Thumbnail of user lisar2938
1 review
0 helpful votes
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February 25th, 2023

They have lots of pockets. That makes them good for hiking or whenever you need a pair of shorts that can store your phone, wallet, keys, pocket knife and more.

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Quality
Thumbnail of user kathleenanna1
1 review
0 helpful votes
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January 18th, 2023

I searched a long time for this style that is sturdy, has arch support. These fit great. I am loving them as an everyday shoe, for yard work & hiking.

Thumbnail of user stevenm2562
1 review
0 helpful votes
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January 15th, 2023

Placed order 1st week of December, today over 6 weeks later still haven't received my orders. After reading all of the reviews, I think I'm just out of 250 bucks

Thumbnail of user joyw305
1 review
0 helpful votes
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July 25th, 2022

I purchased 3 items from them and they gave me false tracking saying it was already delivered to my front door. Of course it was not.
Even their site says the items have not yet been shipped. It is now a month!
They are BAD PEOPLE WHO WILL KEEP YOUR MONEY AND GIVE YOU NOTHING!

Tip for consumers:
Do not buy from them

Products used:
clothing

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Thumbnail of user johnh6539
1 review
0 helpful votes
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March 4th, 2022

The quality of the product they shipped was worse than Dollar Store. Attempted to return a sweat shirt that looked nothing like what was advertised. Completely unresponsive customer service.

Tip for consumers:
Find another company, this one is terrible.

Products used:
Sweat shirt

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Value
Shipping
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Quality
Thumbnail of user nikkir205
1 review
0 helpful votes
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February 9th, 2023

DO NOT PURCHASE ANYTHING FROM THIS COMPANY. I bought a $60 jacket for my father. When it arrived, it looked so cheap and was DRASTICALLY different from the photo. Cheap fur lining instead of fleece, cheap material for the jacket, just a mess. When I requested a refund, they tried to offer me a store voucher for $17, then a $14 partial refund even though their store CLEARLY STATES easy returns and full refunds. They finally gave me a refund, but only refunded me $45 as "they don't refund for shipping" and they also MADE ME PAY $20 to ship the jacket back! Absolute scam. Do not EVER buy from them.

Thumbnail of user josephk1731
1 review
0 helpful votes
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March 25th, 2023

I have been a loyal customer of COTOSEN for years, and I am continually impressed with their products. The T-shirts are comfortable and stylish, and the pants are durable and well-made. The boots are also great quality and look fantastic with my outfits. The belts are also fantastic quality and will last for years. COTOSEN is a great company that offers top-notch products at reasonable prices, and I highly recommend them.

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Thumbnail of user alafiaa1
1 review
0 helpful votes
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January 23rd, 2023

Great sweatshirt...use sizing chart and actually do the measuring...it fit perfectly. I'm sure this will be nice and warm. Quality appears to be very good. I would recommend.

Thumbnail of user eileenm741
1 review
0 helpful votes
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January 18th, 2023

A really good outside trail hugger. I have used them in a variety of conditions, and they perform well. On condition that you keep moving, they are excellent.

Thumbnail of user francesv233
1 review
0 helpful votes
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January 14th, 2023

Fits too snug, so if you want a roomy fit, you need to order at least 1, maybe 2 sizes up. Otherwise it's SUPER comfortable and very warm. Washes easy and looks good too.

Thumbnail of user josephs2542
1 review
5 helpful votes
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February 22nd, 2022

Absolutely horrible customer service. I bought 2 shirts from an eBay popup ad thinking it must be reputable. Wrong! No answer from customer service after paying $60 and waiting a month. They then provided false tracking number which I reported to USPS. They then shipped the shirts which had no likeness to the ad. Thin as nylon stockings... just horrible. I threw them out. IF YOU WANT NO EXCESS AGGRAVATION IN YOUR LIFE STAY AWAY FROM THIS COMPANY!

Tip for consumers:
absolutely horrible customer service; only shipped one month later and after I reported them to USPS and PayPal, The shirts look nothing like the ads...thin as nylon stockings and total junk. Biggest waste of $60 in my life. Do yourself a favor and stay away from this company; I can almost guarantee you will be aggravated to the max if you try to purchase from them. At one point they even gave me a bogus USPS tracking number which I also reported to the USPS

Products used:
mens shirts

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Shipping
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Thumbnail of user janeb1489
1 review
9 helpful votes
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August 19th, 2023

My husband loves these slippers for their softness and they are slip free. He wears them outside and they don't track dirt into the house. Highly recommend.

Thumbnail of user evar257
1 review
0 helpful votes
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December 15th, 2022

Very fast and delivery personnel are friendly! I have ordered twice now and each time delivery the person arrived on my island within 5 minutes or less,

Thumbnail of user lizaf37
1 review
0 helpful votes
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January 25th, 2023

Very comfy, very warm especially up here in New England during winter. Great quality. Looks good, too. My mom says I look handsome in it. Seriously though, buy it. You won't be disappointed.

Thumbnail of user karenn1383
1 review
0 helpful votes
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January 16th, 2023

This shirt was awesome. My husband is big and tall and for once the shirt fit. It not only was big enough but was long enough. I can't say enough good things about the shirt. I bought it for his 66th birthday and he moved it. We had driven Route 66 a few years ago on vacation and couldn't find him a shirt and he was pretty bummed so when I saw this I was hoping it would work and it passed our expectations.

Thumbnail of user nicolettew21
1 review
0 helpful votes
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March 25th, 2023

COTOSEN is a great company that offers a variety of high-quality apparel and accessories. I recently purchased a few T-shirts from them, and they are incredibly comfortable and well-made. The pants I purchased are also fantastic quality and fit perfectly. The boots are stylish and functional, and the belts are great quality and will last for years. I highly recommend COTOSEN to anyone looking for stylish and comfortable clothing.

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Thumbnail of user wilsond68
1 review
1 helpful vote
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July 7th, 2022

Really poor quality clothing, sizing is not accurate, I ordered 3X I usually wear 2X the clothing they sent was maybe a large not even close to fitting.
They would not let me return the clothing and would not refund my purchase. They sent me $30back on my $135.00 order.
They never even acknowledged receiving my emails I have never dealt with such a rip off company in my life

Tip for consumers:
don't use this company

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user henrya435
1 review
3 helpful votes
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August 27th, 2023

Aside from a really good looking shirt, the size chart was spot on. The shirt fits great! It is also very comfortable and breathes well. I could wear this shirt all day.

Thumbnail of user bryantv13
1 review
3 helpful votes
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March 29th, 2022

Poor quality product is not what it appears-they do not give you a return shipping address- and after 20 emails still no address- they will scam you- DONT GET TRAPPED-DO NOT BUY-order was wrong and cheap quality! Zero rating -0-

Tip for consumers:
DON'T WASTE YOUR TIME OR MONEY-NO RETURN ADDRESS GIVEN-AND WON'T SUPPY AN ADDRESS WHEN ASKED 10 TIMES- EMAIL PROOF! SCAM

Products used:
NONE

Service
Value
Shipping
Returns
Thumbnail of user davidr5847
1 review
0 helpful votes
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March 23rd, 2023

COTOSEN is a great company that offers a variety of apparel and accessories. I purchased a few T-shirts from them, and I am extremely satisfied with my purchase. The T-shirts are comfortable and well-made, and the designs are unique and eye-catching. I also purchased a pair of pants, and they fit perfectly and are made with high-quality materials. I highly recommend COTOSEN to anyone looking for fashionable and comfortable clothing.

Thumbnail of user lizeths11
1 review
0 helpful votes
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January 21st, 2023

Super comfy with a relaxed fit style. I wear these shirts as under layers for when I go to work and they're perfect. I purposely bought a much larger size to get more of that relaxed/oversized look.

Thumbnail of user marshas358
1 review
0 helpful votes
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January 6th, 2023

I was recommended to use this brand by my daughter and she was right these guys are brilliant. Satisfied also with the clothes which I shopped from there. Thanks guys amazing work

Thumbnail of user sherryk362
1 review
1 helpful vote
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December 15th, 2022

Great team effort and excellent customer service. They answered all my questions and were very responsive with email. I will definitely re-order for my next event.

Thumbnail of user vickic484
1 review
0 helpful votes
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January 30th, 2023

Very durable, good fit, and wind resistant. Material is quality, especially there are many ventilation holes inside. Breathable while waterproof, a great jacket, design and quality.

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