• Cotosen

Cotosen

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Overview

Cotosen has a rating of 2.6 stars from 935 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cotosen most frequently mention customer service, poor quality, and wrong size problems. Cotosen ranks 26th among Men's Clothing sites.

  • Service
    380
  • Value
    370
  • Shipping
    359
  • Returns
    322
  • Quality
    352

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.1%
Positive
2
Neutral
0
Negative
63
153
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How would you rate Cotosen?
Top Positive Review

“The Best!”

Nikolay K.
4/12/24

The Best! I've been using this store for several years. They have the best quality at the best price and outstanding customer service. Don't even bother to shop just go to [external reference] and order!

Top Critical Review

“Wrong items”

Eddie G.
8/21/24

I placed an order of 3 pairs of shorts. It took about 6 weeks, way too long. When I received them only 1 pair was correct. So I emailed off to find how would make this right. All they did the offer me discount to keep the incorrect ones. What the hell not what I ordered so why would I keep them at all. All they did was give me the run around. Finally after 10 emails they gave me a return address. And by the way I had to pay the return even though they messed up. It has been 2 weeks and I still have not received my refund. This is the worst customer service I have ever received. Buy American. $#*! this company.

Reviews (935)

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customer service (97)
Thumbnail of user robertk3789
1 review
8 helpful votes
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August 22nd, 2023

I recently purchased a Tank Top from Cotosen, and it's great for workouts and hot summer days. The tank top is lightweight and allows for easy movement. I might get more in different colors!

Thumbnail of user todde264
1 review
8 helpful votes
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August 22nd, 2023

I'm a big fan of the Patriots collection at Cotosen. I bought a t-shirt and a cap, both of which show my team spirit. The merchandise is officially licensed, and the designs are eye-catching.

Thumbnail of user jeffh1683
1 review
2 helpful votes
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June 27th, 2022

I didn't do enough research before ordering. This is a Chinese company. I have yet to determine the quality of the products because Shipping is taking FOREVER!

Shipping
Thumbnail of user tommye68
1 review
4 helpful votes
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August 28th, 2023

Cotosen's Sandals are comfortable and stylish. I bought a pair for my beach vacation, and they were perfect for strolling along the shore. The design is trendy, and they are easy to slip on and off.

Thumbnail of user whitneyg126
1 review
0 helpful votes
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January 6th, 2023

We can promote them for their good deeds. They are very fair to their work. Delivery is very quick. They are best for online shopping. Thank you so much COTOSEN team!

Thumbnail of user geesangha1
1 review
0 helpful votes
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November 20th, 2023

Two items sent wrong colour wrong size, these items sent you couldn't sell them clothes in the market as they are poorly made This company is doing fales advertisement.

Tip for consumers:
Don't waste your money all your time with this company COTOSEN

Products used:
Did not use none of them they will be chopped up and used for rags

Service
Value
Shipping
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Quality
Thumbnail of user elizabethm3589
1 review
1 helpful vote
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January 6th, 2023

I really appreciate them. They are providing a very good facility to people. If we have a short time we also feel relax if we visit them. I always recommend "COTOSEN" to all of you guys.

Thumbnail of user howardj175
1 review
1 helpful vote
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January 24th, 2023

Do not order anything from this company as it will never arrive. All recent reviews posted recently that were 5 star were posted by Cotosen. Again, do not purchase anything.

Thumbnail of user paulag627
1 review
0 helpful votes
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January 25th, 2023

I got this for my boyfriend for a trip up north and he LOVED it! If I wasn't so tiny I'd consider buying on for myself. Great price and great quality! I got him the medium and it fits perfect.

Thumbnail of user oz4fiji
1 review
1 helpful vote
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September 27th, 2023

Don't be fooled / scammed by Cotosen.

If theft, lies, or deceit were Olympic events then Cotosen would take Gold, Silver, and Bronze in all of them.

This is a well planned programme of misrepresentation that ends up costing the customer and no chance of refund or reimbursement.

If you fill an online order and wish to check it before sending you will be trapped by the programme and your enquiry will be converted to an order and shipping charges and tax illegally added.

The advertising that clearly states that any order over US$ 99.00 is shipping free is an outrageous lie to convince you to place the order.

When challenged Cotosen will tell you the money has been used to pay for the shipping and will be refunded after delivery of the goods.

Another monumental lie as they have a library of pre written generic responses to avoid payment and not address the actual act of theft.

They must have a small army of autobots who do nothing to resolve problems, and just keep sending the same avoidance emails.

Along with all the other scammed customers ( 78%) of total, I urge you to not order from Cotosen or you will regret it big time!

Order #Your order **************

Tip for consumers:
AVOID USING COTOSEN AT ELL COSTS OTHERWISE IT WILL BE YOU WHO PAYS AND GET NO REUNDS

Products used:
Shoes Shirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user stevene884
1 review
8 helpful votes
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August 7th, 2023

The seller was prompt. The fabric is exquisite and the color as pictured perfect. The craftman ship is amazing. You cannot go wrong with this seller. Thanks and I will buy again.

Thumbnail of user michaell6132
1 review
9 helpful votes
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August 14th, 2023

Cotosen's Cargo Shorts are perfect for outdoor activities and have ample pocket space. I use them for hiking and fishing, and they have proven to be durable and practical.

Thumbnail of user davidr6333
1 review
8 helpful votes
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August 25th, 2023

I got a PAPA-themed t-shirt from Cotosen, and it's a heartwarming gift for my dad. The print quality is great, and the shirt is made from soft cotton. My dad absolutely loves it!

Thumbnail of user johns13990
1 review
12 helpful votes
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August 10th, 2023

Cotosen's Tactical Boots are rugged and perfect for outdoor adventures. I got a pair for my camping trip, and they provided excellent ankle support and traction. These boots are a game-changer!

Service
Value
Shipping
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Quality
Thumbnail of user scottw2038
1 review
0 helpful votes
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December 2nd, 2022

Cotosen is a 100% fraud site. Any positive reviews are 100% fake. Do not believe these fake reviews! All Cotosen products are junk. They will steal your money.

Products used:
None. All went into the trash.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ariaw14
1 review
0 helpful votes
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January 24th, 2023

The hoodies fit me the right size. It is comfortable when wearing it. It is machine-washed so I do not worry about mixing it with other clothes. The material is okay, very warm.

Thumbnail of user keithn387
1 review
8 helpful votes
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August 23rd, 2023

The Cross-themed items at Cotosen are beautifully designed. I purchased a necklace, and the craftsmanship is impressive. The details are intricate, and it's a meaningful accessory.

Thumbnail of user craigr488
1 review
0 helpful votes
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December 23rd, 2022

Emailed to return an item and i get you can purchase more at a discount. They didnt respond to emails after i said i wanted to return the product. Cant get a return address.

Tip for consumers:
Skip it all together

Service
Value
Shipping
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Quality
Thumbnail of user danielb3432
1 review
9 helpful votes
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August 21st, 2023

The Polo Shirt I got from Cotosen is excellent for casual occasions. The fabric is soft and breathable, and the fit is perfect. The shirt looks great with both jeans and chinos.

Thumbnail of user lindam5216
1 review
0 helpful votes
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February 22nd, 2023

The pants are well-made. All of the pockets offer plenty of storage. The hip pockets are very deep. And the leg pockets offer adequate room as well. Thank you COTOSEN!

Thumbnail of user annieh285
1 review
0 helpful votes
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July 27th, 2023

Ordered it for my husband. Great material as usual, Cotosen does not disappoint. He still has many items from years ago that are in good condition so you know their products will last.

Thumbnail of user mos76
1 review
0 helpful votes
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November 29th, 2022

I mistakenly purchased an item twice, I immediately cancelled the 2nd order, but I was told the order has been shipped and they can't cancel, this company is a koke.

Tip for consumers:
refund

Products used:
shirt

Service
Returns
Thumbnail of user joeyc196
1 review
0 helpful votes
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January 30th, 2023
Verified purchase

Because of the price, I ordered 20 items on Nov of 2022, a combination of hoodies, T-shirts and long sleeve T-shirts. After a month I got my package (I know it will take long because it's coming from Hongkong). Two of the items were of different design than the one I ordered and one has a poor quality of the graphics. I emailed them and they did respond. They asked me to send a picture of the wrong item so I sent the picture. Then they asked me about an SKU number. I asked them where to find the SKU number since there is nothing on the clothes that shows any number at all. After that no response anymore. So I said to myself that's fine, I'll keep it because I'm not going to waste my time and send it back to Hongkong. Maybe it's an honest mistake on their part. Since I really like the graphics of the remaining 17 items I ordered again, 30 items this time. With a good amount of discount. But lo and behold, out of the 30 items they replaced 17 items with different design. And the graphics, uughh! It's like somebody took a picture of a 2x2 picture and blown it up to fill the whole T-shirt/hoodies. And the quality of the material is like the thinnest toilet paper you've ever seen. I guessed the old saying that "you've got what you paid for" is true. Folks take a grain of salt with all the good reviews you find here. In my opinion these are all bogus.

Products used:
T-shirt, long sleeve, hoddies

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnk5713
1 review
0 helpful votes
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December 8th, 2023

After buying about 10 item and waiting a month for shipment I wrote them and canceled the back order jacket and they charge me a fee of 20.00. Not a big deal-- but they never sent refund for the rest of the balance (65.00). The other items arrived finally nad none of them fit all too small. I ordered 2xl gao something smaller than xl but bigger than large. Asdked for refund they said ok but charged a fee. I said ok.
Going on for 2 months now and I have never received any refund as of yet. Going on 2 months. I have email threm daily and rhey keep coming up with excuses(which are obvious lies like
We do apologize for the delay in processing your refund.
As of our latest update, the request is still pending and awaiting approval.
We will send proof of refund once your request has been approved.
Or heres a good one
As per checking on the status of your refund it was already forwarded on our accounting department, sorry for the delay since we also process other refund for another customer, however I have already coordinated this to expedite and to highly prioritize.

But never a refund.

Tip for consumers:
Bad fitting clothes
cheap material
slow delivery (from China)
no refunds

Products used:
nothing donated them
poor quality material

Service
Value
Shipping
Returns
Quality
Thumbnail of user patrickm1884
1 review
4 helpful votes
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July 7th, 2022
Verified purchase

Missing one shirt and the other came without a collar. Took to long to arrive as it's made in China.

Tip for consumers:
That it was made in China

Products used:
Shirts

Service
Value
Shipping
Quality

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Thumbnail of user cotosena
Cotosen A.
Typically does not respond to reviews

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