• Cotosen

Cotosen

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Overview

Cotosen has a rating of 2.6 stars from 935 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cotosen most frequently mention customer service, poor quality, and wrong size problems. Cotosen ranks 26th among Men's Clothing sites.

  • Service
    380
  • Value
    370
  • Shipping
    359
  • Returns
    322
  • Quality
    352

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.1%
Positive
2
Neutral
0
Negative
63
153
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How would you rate Cotosen?
Top Positive Review

“The Best!”

Nikolay K.
4/12/24

The Best! I've been using this store for several years. They have the best quality at the best price and outstanding customer service. Don't even bother to shop just go to [external reference] and order!

Top Critical Review

“Wrong items”

Eddie G.
8/21/24

I placed an order of 3 pairs of shorts. It took about 6 weeks, way too long. When I received them only 1 pair was correct. So I emailed off to find how would make this right. All they did the offer me discount to keep the incorrect ones. What the hell not what I ordered so why would I keep them at all. All they did was give me the run around. Finally after 10 emails they gave me a return address. And by the way I had to pay the return even though they messed up. It has been 2 weeks and I still have not received my refund. This is the worst customer service I have ever received. Buy American. $#*! this company.

Reviews (935)

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customer service (97)
Thumbnail of user gladysg113
1 review
0 helpful votes
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February 1st, 2023

I LOVE THIS COAT! It's super warm and comfortable and it keeps out the cold weather like a charm! I'm going to get another one soon! This is a great coat especially for the cold weather!

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Thumbnail of user eileenc407
1 review
0 helpful votes
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January 29th, 2023

I ordered four tops on dec 4 2022. They were to be Christmas presents. I did not receive anything until Jan 7 and then only 3 of the 4 tops were received. The ones I received certainly did not appear to be of the quality photographed on their site. I wonder if they photograph quality items and then make a cheaper quality item. After many emails I received a fourth top but it was not the one I ordered and not even the correct size. They would not send the one I ordered or refund my money in full. They wanted me to accept less than half the price of the item, Only after paypal get involved did I receive a full refund.
Transaction ID
0NH*******YP*******T

Transaction date
Dec 3,2022 14:16:16 CST

Merchant
ORDERPLUS INTERNATIONAL LIMITED
*******@yoyosfashion.com
*******5702

Instructions to merchant
You haven't entered any instructions.

Shipping address - confirmed

Shipping details
The seller hasn't provided any shipping details yet.

Thumbnail of user paulaz57
1 review
0 helpful votes
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July 27th, 2022

I regret buying from ths company. Sizing is way off. Service is non-existent. I am still trying g to find out how to stop them from sending emails. I would not buy more from Cotosen.

Products used:
Men's t-shirt.

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Thumbnail of user tracyh1176
1 review
0 helpful votes
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December 11th, 2023

Horrible quality. Good luck with returns or refunds. Just China junk. Don't waste your time or money.

Tip for consumers:
Poor quality and no returns or refunds.

Products used:
2 pair of shoes and two shirts

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Thumbnail of user lisaw3013
1 review
1 helpful vote
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January 21st, 2023

My husband asked if I could find another shirt from the COTOSEN brand for him after he put this on. Very soft, comfy, fitted in the arms (in a flattering way), and good quality.

Thumbnail of user denisec1443
1 review
0 helpful votes
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February 28th, 2023

Durable, functional, fine minimalist fashion and fit. Purchased for rugged 4 days/3 nights mountain biking through Utah desert and completely reliable. Highly recommended COTOSEN SHOP!

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Thumbnail of user floydp66
1 review
8 helpful votes
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August 23rd, 2023

Cotosen's Yellowstone collection is perfect for fans of the show. I got a hoodie with the Yellowstone logo, and it's cozy and stylish. If you're a fan of the series, you'll love these products.

Thumbnail of user vickied169
1 review
0 helpful votes
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March 15th, 2023

I love the look, feel AND fit of these shirts!
Nice and roomy and PERFECT for when you need a little MORE than a tank top or a T-shirt!
I've already ordered two more!
Thanks guys!

Thumbnail of user aaronk410
1 review
0 helpful votes
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April 26th, 2022

I purchased 6 shirts on cotosen.com 5 of the 6 are ok. One of them had no collar! Like none at all. They forgot to sew it in. Really sucks because that was my favorite one. I included a picture below., it's funny actually just a raw edge of fabric at the neck! And the site did refund my money but only after I put in a complaint with Paypal and even then they tried to "negotiate". I had to say "no. I expect a full refund. This is unwearable!". The rest of the shirts... The material is the silky / satin type material. The printing is nice. I like how the graphics are on the front and back and sleeves. The inside of the shirt, which you can see if the collar is open looks unfinished. The edges where the stiches are also look unfinished. There are threads hanging out that I needed to cut all over. It's very amateurish overall the way it's sewn. I can't recommend their clothes. They could improve the quality and then maybe it would be good. The sizes are true. So an XL is sent to America as an American XL which is like size xxxxl of Chinese. I find it ironic that all the clothes are pro-america about guns and being proud of America etc but it's all Chinese.

Tip for consumers:
Consider paying a bit more and getting American made (if possible) and real quality.

Products used:
shirts 5 out of 6. the last one went in the garbage. you don't really return things back to China, they just give the money back after a painful negotiation.

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Thumbnail of user robertm6718
1 review
0 helpful votes
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August 3rd, 2022

I have had an experience with Cotosen and do not do business with this company, I have returned order and never received my refund of $60. Poor communications slow shipping working out of 3rd party in California called Orderplus Inc. DO NOT DEAL WITH THIS COMPANY also payed thru Pay Pal and they were no help.

Tip for consumers:
do not deal with Cotosen

Products used:
men's tactical shorts

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Thumbnail of user unhappys30
1 review
2 helpful votes
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February 13th, 2022

Am unhappy and dissatisfied with the quality of service and the quality of goods here.
My order was placed on 8th January and one month later I received an incomplete order - 1 item (a shirt) when I had in fact ordered 3 items.
The quality of the only shirt I did receive is below standard (eg. Buttons but no button holes - photo here).
The Cotosen system of ordering and tracking is very poor. Status of order on their webpage shows 'unshipped' for all 3 of my items ordered even after receiving one of the shirts.
In addition, the tracking number sent (many days after my first enquiry) was useless as there was no carrier associated with it.
The contact system on their website sends messages off into a 'black hole' where there is no record of it being sent at all and nothing to refer to - including in my own inbox.
I believe that Cotosen is hiding behind the Covid situation to disguise very shoddy service and (in my one example) poor quality items. If I was more sceptical, I would say that this website is preparing goods to order and taking payments in advance.
I asked for a refund of the $84 for 3 shirts(including shipping but I'm not optimistic.
Avoid.

Tip for consumers:
Find a different shopping website

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Thumbnail of user noelm166
1 review
0 helpful votes
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July 28th, 2022

Made cheap! Sizes WAY TO SMALL. Over priced!
Do not waste your money. MADE IN CHINA To suck off American money. Designs ok just provide proper sizes and quality material.

Thumbnail of user russellf358
1 review
7 helpful votes
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August 24th, 2023

I'm a motorcycle enthusiast, and I love Cotosen's Motorcycle-themed products. I got a hoodie with a motorcycle print, and it's my favorite now. The hoodie is warm and fits well.

Thumbnail of user amandad1558
1 review
0 helpful votes
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January 16th, 2023

Great quality t shirt, and fit perfectly, also when I ordered medium by mistake, I quickly emailed seller to say I wanted large and that's what I had, many thanks for that.

Thumbnail of user rumenpfs
2 reviews
0 helpful votes
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January 20th, 2024

This is unbelievable
Looks scamy
Very unpleasant experience. No response. Very unprofessional. Is this even legit

Tip for consumers:
No reply after several contact.

Products used:
Shirt

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Thumbnail of user kenj330
1 review
5 helpful votes
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January 31st, 2023
Verified purchase

The elbow patches were totally in the wrong place and looked silly. No response from customer service.

Thumbnail of user garya949
1 review
0 helpful votes
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January 27th, 2023

I have put many kilometers in these shoes and they are holding up very well. I'm pretty impressed. Definitely something I would buy again.

Thumbnail of user mandyw143
1 review
0 helpful votes
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January 26th, 2023

At first they feel a little tight, but then they wear into fitting my feet. These are some of the most comfortable shoes I have ever owned.

Thumbnail of user sandrav1040
1 review
0 helpful votes
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January 19th, 2023

I love this shirt. It's very high quality and stays the same size after washing. It's now one of my favorite shirts. Thank you.

Thumbnail of user tammyw799
1 review
0 helpful votes
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January 16th, 2023

A very versatile piece of shirt. Affordable price and right weight. This is the shirt I want! I'll be wearing him to next week's event! Love it!

Thumbnail of user josefinae8
1 review
0 helpful votes
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March 18th, 2023

Fits a little on the larger side. Lighter material that sits nicely. Doesn't wrinkle easily which is always a plus for this busy household!

Thumbnail of user rubyk90
1 review
0 helpful votes
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February 27th, 2023

These are Light weight on my Body. Plenty of Pockets. I would say might be a bit Chilly, in some parts of the U.S.in Spring or Fall.

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Thumbnail of user reneew495
1 review
0 helpful votes
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December 16th, 2022

The best experience from start to finish! Can't believe what great work and excellent service this company provided. Will order from here again.

Thumbnail of user jazmina34
1 review
0 helpful votes
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January 31st, 2023

Very nice jacket. This jacket performs as advertised. It's great and is recommend it for most anyone that's outside moving around a lot.

Thumbnail of user bethh.h
1 review
0 helpful votes
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January 20th, 2023

Got for my Dad who's a very picky man but he absolutely loved this shirt. Very good quality and the colors are great.

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