• Cotosen

Cotosen

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Overview

Cotosen has a rating of 2.6 stars from 935 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cotosen most frequently mention customer service, poor quality, and wrong size problems. Cotosen ranks 26th among Men's Clothing sites.

  • Service
    380
  • Value
    370
  • Shipping
    359
  • Returns
    322
  • Quality
    352

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.1%
Positive
2
Neutral
0
Negative
63
153
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How would you rate Cotosen?
Top Positive Review

“The Best!”

Nikolay K.
4/12/24

The Best! I've been using this store for several years. They have the best quality at the best price and outstanding customer service. Don't even bother to shop just go to [external reference] and order!

Top Critical Review

“Wrong items”

Eddie G.
8/21/24

I placed an order of 3 pairs of shorts. It took about 6 weeks, way too long. When I received them only 1 pair was correct. So I emailed off to find how would make this right. All they did the offer me discount to keep the incorrect ones. What the hell not what I ordered so why would I keep them at all. All they did was give me the run around. Finally after 10 emails they gave me a return address. And by the way I had to pay the return even though they messed up. It has been 2 weeks and I still have not received my refund. This is the worst customer service I have ever received. Buy American. $#*! this company.

Reviews (935)

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customer service (97)
Thumbnail of user milissap5
1 review
0 helpful votes
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February 23rd, 2023

Strong material and allot of stretch in waist band for comfort while moving around.Good zippers. I like my pants a little tighter and with the stretch waist that will defiantly work, next pair will be a size smaller. Other colors available, defiantly buying again!

Thumbnail of user jerryw646
1 review
10 helpful votes
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May 30th, 2022

Delivery was delayed several weeks. I had to threaten to cancel my order if it was not shipped after three weeks. Item was too large—returns are something the company does it's best to discourage. I sent the item back and they then wore me down with requests for postal receipts, tracking numbers, and documents I have never heard of. I gave up after 8 emails. I lost the cost of the item and shipping both ways.

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Thumbnail of user nicolen1091
1 review
0 helpful votes
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February 21st, 2023

I needed a new pair of cargo pants and saw these. They are an almost exact match to what I was issued, except they are a lighter weight (which is awesome in the summertime). Seem very durable and well made.

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Thumbnail of user nancys2831
1 review
8 helpful votes
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May 23rd, 2022

Ordered back in March. Coming from China and they say it was delivered by ost office. WRONG… not delivered and unable to get a tracking number other than the China one. No items and they won't refund my money. SCAM

Tip for consumers:
Refund my money

Products used:
Have never received the order

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Value
Shipping
Thumbnail of user disatisfiedc4
1 review
6 helpful votes
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May 2nd, 2022

Wish I was smart enough to read reviews before purchasing. This crap is crap. Avoid this Chinese made, lowest quality merchandise, at all costs. Trying to get a REFUND is impossible as they continue to try and do an exchange. They do not understand the word refund. After all, it is their second language.
STAY AWAY! If I could rate their products lower than 1, I would.

Tip for consumers:
Tip for using this site: Click the " X " in the top right corner. AVOID

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Thumbnail of user brianv609
1 review
2 helpful votes
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March 15th, 2022

Ordered a fleece sweatshirt with an American flag print. Received the sweatshirt with a cheap looking American flag patch. China company. Will only refund if I send it back to China (I'd have to pay for shipping) and only then will they refund me. About the cost of shipping. They obviously do not believe in customer satisfaction!

Tip for consumers:
What you see on their site is not necessarily what you get. They did not send me what I ordered.

Products used:
Fleece sweatshirt

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Thumbnail of user nancyw2168
1 review
0 helpful votes
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February 23rd, 2023

Pants fit just as expected. Lower legs are a bit wider than I wanted, but not bad. Very good fit in waist and thighs. Pockets are very well placed. Side cargo pockets are accessible and have hook/loop closures. Pants seem very practical and the material seems strong. (I will provide an update should anything change.) Recommended.

Thumbnail of user tiffanyb1028
1 review
0 helpful votes
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March 19th, 2023

Very well made shirt, at first out of the packaging it seemed thin and see through, but when you put it on its actually not. Very breathable and light weight. Quality material and zippers. I wear a large and it fit me fine. I purchased 2 more afterwards. I'm very happy with the shirt so far.

Thumbnail of user mariag2616
1 review
0 helpful votes
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January 24th, 2023

It's a lot more comfortable than what it looks like in the pictures extremely warm and light weight too. I use it for part of moose season this year and I was not too hot and not too cold but that perfect temp I wanted to be while out hunting.

Thumbnail of user kennethp850
1 review
0 helpful votes
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March 26th, 2023

This shorts are one of the best shorts I have own. The material is very durable and somewhat water proof. Lots of pockets and very comfortable. I bough all colors thats how much I like them. Also you can wear them for several days without washing them lol. They will still look clean.

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Thumbnail of user michaelc6357
1 review
10 helpful votes
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March 18th, 2022

This business is a total scam. I ordered two shirts, which took forever to receive them and they were nothing like the photos on their website. The "fleece" sweatshirts were more like T-shirt material and the buttons were totally non-functional. I received the size I ordered (M), but the fit was weird. After several attempts, their "customer service" said they wouldn't except returns for a refund, but they would give me a $19 voucher towards the purchase of more of their terrible products. Total scam.

Tip for consumers:
Don't buy from Cotosen. They will not refund your money if you're not pleased with their product. Total ripoff.

Products used:
Did not use any of the products. They were unwearable.

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Thumbnail of user donnas3463
1 review
0 helpful votes
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March 3rd, 2023

Quite impressed by these when I opened the package. True to size, very reasonable price. I live in Florida so was glad to see these shirts are pretty light weight and seem to breath pretty well. Very cool, sturdy, tactical style garment. Perfect.

Thumbnail of user lonniel74
1 review
6 helpful votes
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August 5th, 2023

The shirts fit and feel very great. I'm very pleased with them. The only thing i suggest is order 1 size larger than normal. Thats what i did and they were perfect even after washing and drying. Thank you

Thumbnail of user thomass3998
1 review
7 helpful votes
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August 22nd, 2023

I had been wearing other expensive brands sandals in the past, but this one is perfect quality in a much lesser price! I will definitely order a few more for other family members! Very Nice fit as per specification, quality is also good and very lightweight!

Service
Thumbnail of user carmenj189
1 review
0 helpful votes
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March 18th, 2023

Exactly what I was looking for and needed. Polyester tactical work shorts with just enough pockets. Great for my outdoor technician work! Fits exactly as the chart says. I will be buying more. Thank you!

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Thumbnail of user fredo102
1 review
10 helpful votes
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April 2nd, 2022

Bad product too small, Not as described. Wouldn't refund, wouldn't respond, had to file complaint with PayPal. Had me send back to China, when i complained of the price they had me send to California. When i called the lady she was Chinese and said they just threw away the returns and dont credit, then hung up.
This place is a complete scam.

Products used:
SHIRT....Bad product too small, Not as described. Wouldn't refund, wouldn't respond, had to file complaint with PayPal. Had me send back to China, when i complained of the price they had me send to California. When i called the lady she was Chinese and said they just threw away the returns and dont credit, then hung up.
This place is a complete scam.

Thumbnail of user pamelam2220
1 review
0 helpful votes
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February 24th, 2023

Got the pants quickly and they fit exactly as needed. They are a bit stretchy which is great if you are bent over in a squatting position. Zipper pocket was a great touch. The zippers are very well done with decent pull tabs added. All in all, they do what I need them to do at a reasonable price. I would buy again

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Thumbnail of user paulag604
1 review
0 helpful votes
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December 13th, 2022

I bought this men's winter coat for my husband to replace his old winter coat. He has nothing but great things to say about this coat. The coat warm, waterproof, comfortable, and easy to move in. He is able to wear a thick pullover or sweatshirt underneath with no problem. I got him a large and it fits perfectly. Definitely worth the buy!

Thumbnail of user calvint77
1 review
4 helpful votes
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July 17th, 2022

Purchased 6 shirts from Cotosen. Took forever to receive them, once received they were all to small. Contacted Cotosen numerous times to return items and not a single reply. Trying to save someone the frustration I have. They sux!

Tip for consumers:
Do not use Cotosen, customer service is crap, will not be able to return, and shipping takes a long time to receive items.

Products used:
All of the 6 shirts and cap since they would not reply to my emails for a return.

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Thumbnail of user arics8
1 review
2 helpful votes
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July 11th, 2022

Purchased 3 shirts. They looked great in print ad. When received them the material was cheap. The sizing's did not match large marking should have been a medium. Started a return process which is excruciating.
First just wanted to credit for store purchase, replied i wanted refund. Then said they would only refund portion of the purchase. I had to return at my expense. They sent address to mail to, did that. No refund even though item was delivered to address they provided. When i questioned about return refund they wanted me to provide proof I mailed it to correct address. I have sent that info waiting for reply. I kept all receipts and correspondence as i felt they were going to be a problem they did not disappoint.

Thumbnail of user ronv245
1 review
0 helpful votes
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November 16th, 2022

Short and sweet. Ordered from them - quality is crap - tried to exchange for correct size - didn't want money back just change size (these are made in China and way undersized for US market) never heard back kept my money.

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Thumbnail of user jamesh6388
1 review
3 helpful votes
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March 23rd, 2023
Verified purchase

Took months to receive order in 2 separate shipments. Ordered 5 shirts, never received one on them. Cotosen also sent one I did not order. The sizing chart on the website is not correct in results in items being at least one size to large. Quality of fabric is also inferior. Taking months to try to send back. They suggested a refund of only half of the cost of what I purchased. Cotosen is not a honest or fair company. DO NO BUY FROM THEM!

Tip for consumers:
Find another company to buy from!

Products used:
Just 2 of the 5 are wearable

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Thumbnail of user kennethw743
1 review
13 helpful votes
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February 23rd, 2022

I ordered a pull over on January 16th 2022 and have not received the product or any tracking information.
The number provided just says: Shipping label created, USPS awaiting item. A shipping label has been prepared for your item at 11:51 am on January 22,2022. This does not indicate receipt by USPS or the actual mailing date.
That's all I get. I emailed the company and keep saying that the item has shipped and be patient. I asked for a refund and they refuse.

Tip for consumers:
Beware of this site, refund policy only right after your purchase. still waiting since January 16th for the product that never came. No tracking information either. BEWARE! Asked for refund and told to be patient.

Products used:
Never received the product

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Thumbnail of user rebeccab2327
1 review
0 helpful votes
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January 29th, 2023

Arrived in 3 weeks... and it is great. I am very pleased. It does run a tad small... snug... so i suggest ordering a size up. But this jacket will be my 'go to' from now on. I am thinking about ordering more in other colors.

Thumbnail of user clayj47
1 review
0 helpful votes
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March 22nd, 2023

Just received my 1st belt. The packaging it came in is very nice for a belt. Was expecting it to just be wrapped up in plastic wrap like a different brand belt I bought. The mechanism looks sturdy and you can feel/ hear the springs pushing back the levers into place. I like that it has actual teeth to grip the belt. And to release the lever you do need some actual force. The only thing I don't like is that the coating/paint doesn't feel to have a protective layer so may scratch easily. The nylon belt is as thin and wide as a normal leather belt. Which is what I was looking for as this will be my hiking belt. And even though it's thin it's still very sturdy and strong not flimsy at all. The nylon has some elastic give about a inch per two inches if that makes sense. And the color looks just like in the pictures. I will be a customer for life.

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