• Cotosen

Cotosen

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Overview

Cotosen has a rating of 2.6 stars from 935 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cotosen most frequently mention customer service, poor quality, and wrong size problems. Cotosen ranks 26th among Men's Clothing sites.

  • Service
    380
  • Value
    370
  • Shipping
    359
  • Returns
    322
  • Quality
    352

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.1%
Positive
2
Neutral
0
Negative
63
153
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How would you rate Cotosen?
Top Positive Review

“The Best!”

Nikolay K.
4/12/24

The Best! I've been using this store for several years. They have the best quality at the best price and outstanding customer service. Don't even bother to shop just go to [external reference] and order!

Top Critical Review

“Wrong items”

Eddie G.
8/21/24

I placed an order of 3 pairs of shorts. It took about 6 weeks, way too long. When I received them only 1 pair was correct. So I emailed off to find how would make this right. All they did the offer me discount to keep the incorrect ones. What the hell not what I ordered so why would I keep them at all. All they did was give me the run around. Finally after 10 emails they gave me a return address. And by the way I had to pay the return even though they messed up. It has been 2 weeks and I still have not received my refund. This is the worst customer service I have ever received. Buy American. $#*! this company.

Reviews (935)

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customer service (97)
Thumbnail of user walterf220
1 review
1 helpful vote
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July 23rd, 2022
Verified purchase

I ordered a pair of shorts and a shirt and after about 3 weeks of waiting I was told that it had been delivered. The tracking number provided to me is not a valid tracking number in any system other than the link that the company provided to me. They claimed that it was delivered to my "agent" and it had been delivered to my home. The Post Office has no record of this shipment and also confirmed that the tracking number is not a valid tracking number. When I have emailed it takes 3 to 5 days for a response. Had I read all these terrible reviews I would have never wasted my money.

Products used:
Nothing.

Service
Shipping
Thumbnail of user aliciaj273
1 review
0 helpful votes
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February 2nd, 2023

Bought my husband one pair - which he loved, so, I purchased 3 more pair. They arrived quickly, and he loves them! They are a little lightweight for our New England winters, but he can wear long johns under them if need be. They will be perfect for the rest of the year!

Service
Thumbnail of user johnl4622
0 reviews
11 helpful votes
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December 29th, 2021

Ordered three orders of clothing. I have only received one order. Clothing quality is not what it appears to be in the pictures on there web sight. I contacted them and they said I could get a refund if I send them back to China. I feal I have ben ripped off

Thumbnail of user georgec1769
1 review
0 helpful votes
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March 15th, 2023

I read somewhere this belt was very easy on the fingers to open, close and adjust the belt length, a very important issue to arthritis sufferers, i replaced my military belts with these and they do work just great for me. I have standard belly pack, heavy knife and a camera case on one, for day trips, i like it.

Thumbnail of user lisal3123
1 review
0 helpful votes
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January 5th, 2023

I love the 2 shirts and shoulder bag I ordered, they are high quality and great design, it only took about 2-3 weeks to get to Pennsylvania, not bad considering they came from abroad. I will order again and recommend. I don't usually write reviews, but when the negative reviews were not true for me, i wanted to acknowledge that.

Thumbnail of user justinh1042
1 review
0 helpful votes
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March 23rd, 2023

These belts are durable! Great material from the belt itself to the metal belt buckle. Easily holster a knife/gun without a problem. Easily adjustable for waist size and really true to size when ordering. Fastenings are strong and hold well, no worries of it coming undone. Highly recommend purchasing!

Thumbnail of user michelled1807
1 review
6 helpful votes
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March 19th, 2022
Verified purchase

I've been waiting since 2/7/22 for my order. The tracking info is a sham. It provides no proof that the item is en route, and it has not been updated in 2 weeks. Requested a refund twice. Only response is the 2 week old tracking info resent. No help at all.

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Value
Shipping
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Thumbnail of user melissak1256
1 review
0 helpful votes
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January 17th, 2023

I bought these for a trip with cobble stone streets. I have been using them and breaking them in the last 3 times I went out for a walk approximately 3-4 miles each time. Really comfortable and no adjustment needed. They are light and well made. Arch support is great and the soles are really comfortable. I will be wearing these shoes to walk from now on.

Thumbnail of user kieranr25
1 review
2 helpful votes
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October 3rd, 2023

No only did the sent totally the wrong size and ignoring emails, it is incredibly cheap tat. The sort of stuff you used to put on action man you wouldn't be seen dead walking around in it, the sweater I ordered was £36 with 10 pound shipping. Avoid being totally ripped off. The images you see are not what you get

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user williamr2242
2 reviews
35 helpful votes
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February 28th, 2022
Verified purchase

Do not buy from Cotesen! I bought a $32 shirt. It came, terrible quality, and the sleeves were about 5 inches too short. Their website says they do full returns, but don't believe them! After 5 email exchanges where they just offered me a "discount on my next order", they finally gave me a mailing address to mail back my shirt. It was in CHINA and would cost me $132! This, when they actually shipped me the shirt from New York. They are liars and thieves. Total Scam! You can't return and you can't even talk to anyone. STAY AWAY FROM COTESEN

Tip for consumers:
Run away!!! Total Scam

Products used:
Shirt, the sleeve were about 5 inches too short.

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Value
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Thumbnail of user michaels11691
1 review
0 helpful votes
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September 21st, 2023

Cotosen's footwear collection is impressive. They offer a wide array of styles, including sneakers, loafers, heels, and boots. Each pair is made with meticulous craftsmanship, providing comfort, style, and durability in one package.

Thumbnail of user jasone933
1 review
0 helpful votes
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September 2nd, 2023

I got 3 of these in different colors for a trip to southeast Asia and they worked great. The linen was comfortable in the tropical heat, and dries quick. I like the long sleeves that can be buttoned up, which adds to the versatility. Overall, good value for the price IMHO.

Thumbnail of user eugenen139
1 review
0 helpful votes
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March 26th, 2023

Bought these shorts for my husband. They look great, are super comfortable, and have lots of pockets for him to store his wallet, glasses,phone, etc. And they look really good too for going out, or just casual. Will definitely buy him more.

Service
Value
Shipping
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Quality
Thumbnail of user jackb1653
1 review
2 helpful votes
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December 23rd, 2022

Have you noticed all the reviews are either one star or five star. They clearly pay people to write the five star reviews to keep the site open. The one star reviews are actual customers. I got burned as well. Product looked nothing like the photo, uneven color, poor quality, body was too big, sleeves too short and that's only part of it. I'm pretty sure I could have made a better one on my first try.

Service
Value
Shipping
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Thumbnail of user josephg1999
1 review
2 helpful votes
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December 28th, 2022
Verified purchase

This is a scam business, I ordered a hoody from them the picture showed a vintage hoody with elbow pads and leather looking shel. The elbow pads are just a circle of different color of the same material painted on. The size is way too small with very long arms, so if you are 6 feet tall and weigh 120 lbs you can probably fit in them if you didn't mind the horrible look. Save your money. I am in the process of requesting a refund because i used PayPal, we will see. Update: The seller offered a refund if I ship the item back at my expense. I contacted PayPal and filed a complaint with them in less than a day PayPal refunded my money. Two lessons learned first don't do business with a vendor you don't know without doing due diligence, second use PayPal.

Tip for consumers:
Don’t waste your money.

Products used:
None

Service
Returns
Thumbnail of user georgec1914
1 review
6 helpful votes
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August 6th, 2023

Sandals appear well made, so good so far. I use it for inside and out when I go anywhere! The sole is non-slip and the upper is soft genuine leather, I have worn a few times and they are comfortable. Delivery was quick. I would recommend this sandal.

Thumbnail of user jimn506
1 review
7 helpful votes
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February 12th, 2022
Verified purchase

I ordered a jacket in XXL. The jacket I finally received seems to be of good quality but it is size L. I contacted them with a form on their website and after 4 days of no response, I used email. 1 day later I received a reply asking me to send them a photo of the size tag. I sent that the same day. 2 days later they send me an email wanting me to send them the tag. Horrible customer service. I strongly advise against buying anything from them. I wish I read these reviews BEFORE I purchased.

Tip for consumers:
Horrible customer service, slow response, and unreasonable requests. Based in China, if you have a problem, and you will, you will not get it cleared up.

Products used:
jacket

Service
Value
Shipping
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Quality
Thumbnail of user omara453
1 review
42 helpful votes
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October 3rd, 2022
Verified purchase

There pictures on there site look good, but they are far from that, and there adds kept popping up so i got stung, cheaply made and quality is terrible I have pics of everything and I will show you what I am talking about. I recommend you do not purchase a thing from them as I am currently back and fourth trying to get my money back, It has been more than frustrating, this site really needs to be shutdown due to their false and misleading advertising, and photoshoped pictures.

Tip for consumers:
don't use

Products used:
none

Thumbnail of user craigm1073
1 review
0 helpful votes
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January 25th, 2023

Pure crap! Nothing like the picture, and incredibly cheaply made. AVOID! Attempted to cancel 5 minutes after I put in the order and it said. "already processing, unable to refund." I would give it zero stars if possible.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bettyj954
1 review
0 helpful votes
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January 14th, 2023

If your have your heat set low in your home to save cost on the heating bill this will keep you nice and cozy warm. Not real heavy weight so its very comfortable to wear it feels like a nice warm hug. Very happy with the decision to get this item.

Thumbnail of user shahmiris
1 review
6 helpful votes
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November 26th, 2023

They will send your their surplus regardless of your size and never refund your money.
Thivery at it's own way.
No return lable provided, I was given the address to mail the item in. I did, the recepient REFUSED to accept the package. They want me to sent it back again to the same address, spend money and my time to deal with such stupidity is more than I can stand for.
Don't buy anything from. This website or you are in for a rude awakening about they type of business they run.

Tip for consumers:
This has been like buying a used spare part from a peculiar eBay vendor from a peculiar country.
DO NOT DO IT

Products used:
They say they will refund full price but there no return lable is provided. They give you an address to mail the merchandise but the address REFUSES to accept the item you send back so it becomes not returned.
This has been my exprience and now they want me to resend the item to the same address. I don't think I should pay one more postage and spend two hours in line at the post office for this.
I choose to dispute the charge alltogether. Not a trust worthy business. CHECK THEIR RATING BEFORE YOU SHOP.

Thumbnail of user jessicam3687
1 review
0 helpful votes
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March 3rd, 2023

I really like these shirts, I listened to what the other reviews said and ordered one sizes up and they fit me perfectly. I purchased 2 in different colors and they look great, I'm pleased with this purchase.

Thumbnail of user igors145
1 review
0 helpful votes
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October 18th, 2022

I did have the product but the quality is extremely poor. On top of that, 2 shorts have incorrect size so I asked for a replacement. They had suggested to keep both shorts and send $26.00 for correct replacement, which I did and paid them by PayPal. After that they asked me to submit a proof of payment(for PayPal! Like they can't go and look). I have forwarded them PayPal email with transaction number probably 5 times and every time they keep asking me to send them a proof of payment and every time this request came form different person, judging by the name. One phone number goes straight to the voice mail, the other one I spent an hour on hold. Finally, I opened a dispute with PayPal and got my money back and the hell with them. My suggestion is: if you are to buy something from them, pay by PayPal. Scam, 100%

Tip for consumers:
Pay by PayPal only

Products used:
some shorts

Service
Value
Shipping
Returns
Quality
Thumbnail of user hannahg438
1 review
0 helpful votes
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March 2nd, 2023

Absolutely LOVE these. Worn them and washed them several times, the fit remains very good, and they look brand new each time. Would recommend to anyone and am considering buying another set. For the price, they are unbeatable.

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Value
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Thumbnail of user lenal125
1 review
0 helpful votes
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March 1st, 2023

Bought for my husband. It's nice quality, soft fabric, true fit and breathable. He was very happy with this shirt. He went golfing the next day and had enjoyed the free flow softness of the fabric. Best of all, it's waterproof, personally tested, as shown in the picture.

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Value
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Cotosen A.
Typically does not respond to reviews

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