• Cotosen

Cotosen

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Overview

Cotosen has a rating of 2.6 stars from 935 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cotosen most frequently mention customer service, poor quality, and wrong size problems. Cotosen ranks 26th among Men's Clothing sites.

  • Service
    380
  • Value
    370
  • Shipping
    359
  • Returns
    322
  • Quality
    352

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.1%
Positive
2
Neutral
0
Negative
63
153
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How would you rate Cotosen?
Top Positive Review

“The Best!”

Nikolay K.
4/12/24

The Best! I've been using this store for several years. They have the best quality at the best price and outstanding customer service. Don't even bother to shop just go to [external reference] and order!

Top Critical Review

“Wrong items”

Eddie G.
8/21/24

I placed an order of 3 pairs of shorts. It took about 6 weeks, way too long. When I received them only 1 pair was correct. So I emailed off to find how would make this right. All they did the offer me discount to keep the incorrect ones. What the hell not what I ordered so why would I keep them at all. All they did was give me the run around. Finally after 10 emails they gave me a return address. And by the way I had to pay the return even though they messed up. It has been 2 weeks and I still have not received my refund. This is the worst customer service I have ever received. Buy American. $#*! this company.

Reviews (935)

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customer service (97)
Thumbnail of user rjr50
1 review
2 helpful votes
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December 5th, 2022

The only positive thing about Cotosen is there slick website and ability to quickly charge your credit card.
The numerous negative things about Cotosen:
- Items shipped do not match your order invoice (bait and switch).
- Sizes run small; material used is poor; and overall quality is substandard.
- Order arrives piecemeal with no real tracking mechanism.
- Nonexistence customer service.
- Absence of any viable means to return or exchange items.
I thought about using the four items received as paint smocks or when I do yard work but decided to donate it all to the local homeless shelter.
Do not buy anything from this company.

Tip for consumers:
Do NOT use the Cotosen website.

Products used:
None of them

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Thumbnail of user robertn2024
1 review
0 helpful votes
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April 20th, 2023

Promissed refund never received!
Customer Service disappeared and ignores Mails.
I send back a the goods – refund was promissed, but did not happen.
All money lost.

I just can warn everybody to order from Cotosen.

Best regrads

Tip for consumers:
Never again Cotosen.

I can recommend everybody to avoid this company.

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Thumbnail of user josephinej85
1 review
0 helpful votes
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February 22nd, 2023

Hese are by far the best tactics pants! Pros: Pockets held so much was able to carry a glock 19 and the mag in the designated pocket. Easily brush off dirt keeping the pants looking clean. Even after wearing for a week didn't have that bad of smell Really comfortable and easy to move around in. Fit well over my boots.

Thumbnail of user matth868
1 review
20 helpful votes
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December 29th, 2022

I got suckered like everyone else here by the cool-looking clothing photos in my feed. I imagined tough outerwear with thick fleece and cool vintage looks. I got shiny polyester crap that is going straight in the trash. Don't even attempt to return the stuff - as others have mentioned there is zero customer service and no refunds. Just avoid Cotosen and buy real clothing at real prices elsewhere. You have been warned.

Products used:
None

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Thumbnail of user krystalm165
1 review
0 helpful votes
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January 30th, 2023

The jacket fit me perfectly. The material is awesome as it was tested in the rain and kept me totally dry and warm. In addition, I also tried it entering a dense forest and it resisted scratches without being damaged. Excellent quality.

Thumbnail of user karinap128
1 review
0 helpful votes
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December 17th, 2022

I am very happy with all my purchases since I have been shopping on this website. I never had to return any of my items. I buy for myself, any member of my family and friends. I like how I can zoom in to see the photos of the item that I am purchasing from all angles. This helps very much with the decision making if I will really make the purchase. Description of the product as well. I like how I can track my items while it's in transit to me. The convenience of shopping online is the best. You can get just about everything by shopping online. The option to pick up my package at locations nearest to me is great. I just love this website Prime as well. How can I forget that? I recommend this website to anyone that I come in contact with and they're looking to make a purchase. I always say look? It up on this site from the comfort and the convenience of wherever you are. Make your purchase and it will come right to your door.

Thumbnail of user tharac1
1 review
2 helpful votes
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January 16th, 2023

This was a surprise. Most less expensive tee shirts are tight, made of poor fabric, or just generally unappealing to look at. This is the exception. Two for this price is amazing. And they are comfortable shirts. The fabric is reasonably soft.

Thumbnail of user garryc145
1 review
4 helpful votes
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June 28th, 2022

Ordered 2 shirts. Always wear 2x, maybe 1x depending on maker. The 2x was comparable to a Large. So undersized. Made in Hong Kong, took way too long to get. When I wanted to return them, I was offered a small credit to keep and reorder something else. Just beware the sizes are not American sizes. I'm a fit 6', 210 lbs.
Order #*******9931

Tip for consumers:
Way undersized clothing. American Political prints made in Hong Kong and for that shipping took a long time

Products used:
None

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Thumbnail of user monicab832
1 review
0 helpful votes
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January 15th, 2023

Comfortable casual sweatshirt. They sit freely and comfortably, I am very satisfied. Good and fast enough delivery, shipping and inner packaging are not damaged. I recommend the seller and the goods to purchase.

Thumbnail of user sarahc2508
1 review
0 helpful votes
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January 15th, 2023

This fleece is thick and warm. The fit is excellent and true to size. The unconventional dual neck zippers work very well to keep the garment close fitting around the neck and retain warmth. This garment represents excellent value for money when you compare it to the cost of similar heavy weight fleece garments. I quite like the coyote color as well.

Thumbnail of user dianad1198
1 review
0 helpful votes
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December 13th, 2022

I bought this jacket for myself because like oversized sweatshirts and jackets. I ordered a size up because wanted it to be roomy but its a little too roomy. That's my bad. The lining is very soft and warm and despite it being a little too big, I love it and would buy it again.

Thumbnail of user tims1661
1 review
0 helpful votes
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February 10th, 2023

I have to say the clothes look great in the ads, the design, everything looks really good. The reviews either they love it or hate no in between. I really liked the rugged looks of the ads, I'm an outdoors person and moving to Colorado the clothes would have been really good for it. So I ordered 4 items 3 shirts and a jacket. Well, when I got them, which took a very long time to receive them. Could have come from China directly. But I think the worst thing I first noticed was how thin the material is, very thin and flimsy. Then I noticed something totally wrong the elbow patches weren't on the elbow. They were around the inside of the arm; I thought what, no way. Yep! Everything I now noticed was not in the right place and the items were not made correctly. I won't ever order from them again, won't even ask to return anything, I need to be American and buy American for quality products.

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Thumbnail of user evelynr479
1 review
0 helpful votes
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February 28th, 2023

My husband loves this style tactical shorts. They loook good with everything. From t shirts to collared shirts. Perfect for summer and keeping cool. These shorts are great for hiking and are waterproof too. The waistband is elastic making them so comfortable and it comes with the belt. Locks of pockets opened and zippered and velcro! He likes these so much I may have to order other colors soon! Good material great quality! Runs slightly small order a size or two up! Then they are perfect!

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Thumbnail of user jesses651
1 review
0 helpful votes
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January 13th, 2023

This Company is a straight-up SCAM. The clothes look great online but what you get is Polyester stretch garbage. I bought $160 worth because they looked great online. When they arrived it was clear I got scammed. Everything is polyester and washed out. What looked brown on the website are actually orange dots that are smeared together. The two coats I got are as thin as a T-shirt. I should've just thrown my money out the window, it would have been better than helping this fake clothing company scam more people. I was completely fooled by their website, and I majorly regret it.

Their website is a bait and switch, it should be shut down for false advertising.

Tip for consumers:
Don't waste your money....what you get is terrbile quality

Products used:
2 Shirts
2 Jackets

Service
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Thumbnail of user amyv927
1 review
0 helpful votes
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March 16th, 2023

These shorts are well made, lightweight, yet rugged for casual wear. There is strong stitching at all of the seams. They fit well after several washings. I bought a couple more pair after trying out the first pair for a few wearings and washings.

Thumbnail of user larryb1384
1 review
3 helpful votes
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March 2nd, 2022

Poor quality cloths coming out of China it appears. After many delays package arrived from a NY address. When I wanted to return the products the 1st e mail asked me if I would take a discount to keep the stuff. 2nd e mail promised a partial discount. When I pressed them for a return I was given a address in China. Don't waste your time and money they are crooks

Thumbnail of user ellar117
1 review
0 helpful votes
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March 11th, 2023

I got my husband 2 shirts for Christmas.
One was perfect size large & he loved it.
The other he just got out to wear to familys function & it's
Like a child size large.
This is late because he wore the other one several times
& we didn't check the other one that said Grumpy until now.
Very disappointed
ID **************

Thumbnail of user ashlynb44
1 review
0 helpful votes
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December 13th, 2022

Truly liked this sweatshirt except that it is black and has a white zipper and string on hood. Would much rather have a black zipper and string which would not show dirt as fast as this one will. I don't remember if there was one with black zipper and string and maybe I should have looked better. Oh, Well.

Thumbnail of user janeta1154
1 review
0 helpful votes
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December 18th, 2022

This is the first clothing store I have ever been to where I actually love 95% of the items. I can't believe it. They must be experts on the psychology of mans' preference in clothing for their demographic. It is uncanny!

Thumbnail of user frankk689
1 review
4 helpful votes
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April 11th, 2022

Ordered a stupid hat on March 18,2022! As of April 11,2022 I haven't received the product. The only way I can find to contact them is through email. Several attempts to find my hat and their response is they cannot find the order! I go to their website and check on the order and it says 'order being prepared'. I can find it but they cannot! I think they are a SCAM company and are giving me the run around! All in all, it's just a hat! I've disputed the charges with my credit card company!

Thumbnail of user emilijas6
1 review
0 helpful votes
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February 8th, 2023

My father has purchased a lot of items on this site as Christmas gifts for a whole family, and we all left without presents.
First, they all came too late (mid January), secondly, not all delivered items were sizes we ordered, and lastly, one jacket wasn't delivered at all.
We tried to reach out to them and got only to customer support that didn't do anything to resolve our issues with misdelivered sizes and missing jacket.
Now we have a bunch of stuff we cannot wear, and they didn't do a thing to assist with this matter.
Awful experience in general, would not recommend.

Tip for consumers:
Do not order, the quality of product is bad and you could end up with misdelivered sizes and missing stuff

Products used:
Just one blouse (and we ordered many) for in house purpose because it's wrong size

Thumbnail of user ericf1226
1 review
0 helpful votes
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December 8th, 2022

I ordered an item on November 7th and I would give my thoughts on the quality of the material but I haven't received it yet and it's December 8th. I've contacted them through email on several different occasions and in return they emailed me back saying it was peak season that's why there is a delay. I guess that's what they tell customers when they really don't have an answer for them.

Tip for consumers:
Don't bother.

Products used:
Mens jacket

Service
Value
Shipping
Thumbnail of user coreyb415
1 review
0 helpful votes
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September 23rd, 2023

The experience was pleasant, and I found some nice pants I'm looking forward to wearing. It takes an extended time for my purchases to arrive. I'd be grateful if you'd be grateful if could email me to notify me of the products I'd.

Thumbnail of user dorisp322
1 review
0 helpful votes
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February 28th, 2023

These shorts are great. They have more pockets then a regular pair of cargo shorts and in all the right places. They are a little longer then I expected and a tiny bit tight in the waste but that's on me ;) They are made of a tough material and I washed them before wearing to make them a little less abrasive. Overall they're good, I'll keep them and use them regularly.

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Thumbnail of user paulam1510
1 review
0 helpful votes
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December 15th, 2022

Have ordered 3 times from them. First order, the delivery was a little wonky. But the others were fine, except They shipped one of the wrong shirts. But it was nice anyway. Have another order in the hopper!

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Cotosen A.
Typically does not respond to reviews

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