• Cotosen

Cotosen

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Overview

Cotosen has a rating of 2.6 stars from 935 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cotosen most frequently mention customer service, poor quality, and wrong size problems. Cotosen ranks 26th among Men's Clothing sites.

  • Service
    380
  • Value
    370
  • Shipping
    359
  • Returns
    322
  • Quality
    352

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.1%
Positive
2
Neutral
0
Negative
63
153
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How would you rate Cotosen?
Top Positive Review

“The Best!”

Nikolay K.
4/12/24

The Best! I've been using this store for several years. They have the best quality at the best price and outstanding customer service. Don't even bother to shop just go to [external reference] and order!

Top Critical Review

“Wrong items”

Eddie G.
8/21/24

I placed an order of 3 pairs of shorts. It took about 6 weeks, way too long. When I received them only 1 pair was correct. So I emailed off to find how would make this right. All they did the offer me discount to keep the incorrect ones. What the hell not what I ordered so why would I keep them at all. All they did was give me the run around. Finally after 10 emails they gave me a return address. And by the way I had to pay the return even though they messed up. It has been 2 weeks and I still have not received my refund. This is the worst customer service I have ever received. Buy American. $#*! this company.

Reviews (935)

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customer service (97)
Thumbnail of user chenf12
1 review
2 helpful votes
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January 23rd, 2023

Their products are not even close to the pictures they're publishing.
2 out of the 3 products that I got are not even the products I purchased.
I ordered Outdoor West Yellowstone Colorblock Sweatshirt and they sent black shirt with the title Fuel - I didn't order it!
The coat is not even close to the picture! It's totally different product! It's thinner than a summer T-shirt.
The shoes are not the color that I ordered!
Watch the difference between the products and the order - shame on them

Thumbnail of user williaml2640
1 review
0 helpful votes
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March 18th, 2023

I like elastic belts. I've had several. They had too much tension or not enough. This was just right. It is also very easy to adjust the length. There is a clasp to fasten or unfasten the belt and a clip to adjust the length. Once adjusted you use the clasp to connect the belt together and never need to re-adjust the length.

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Thumbnail of user davidm9948
1 review
0 helpful votes
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August 31st, 2023

As a fitness enthusiast, I couldn't resist trying out Cotosen's Tank Tops. I must say, they are perfect for my workouts. The fabric is breathable, and the fit allows for easy movement. I'm impressed with the quality, and I'm definitely going to buy more!

Thumbnail of user danap615
1 review
0 helpful votes
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January 5th, 2023

I just bought on this website and wow! The items I ordered is I like the most, the quality and also the staff is very accommodating when you have concern about delivery. I do not regret buying on this website, even though there are many negative reviews, you can try it by yourself. I recommend this.

Thumbnail of user timothyj662
1 review
9 helpful votes
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August 14th, 2023

This is my first time buying a men's short-sleeved shirt from this store, and I'm very satisfied! The quality exceeded my expectations, and the price is also very affordable. I'm already thinking of buying it in other colors!

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Thumbnail of user triciad175
1 review
0 helpful votes
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March 16th, 2023

I wore this to concert and it was amazing! The drawstring looked super special and I had no complaints! It's was super comfortable and was the perfect material. It doesn't lay weird anywhere and just in general it is a really good product!

Thumbnail of user vincenti164
1 review
6 helpful votes
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August 7th, 2023

The Goggles & Sunglasses collection at Cotosen is fantastic. I got a pair of polarized sunglasses, and they offer excellent protection from the sun's glare. The build quality is top-notch, and they are comfortable to wear for long hours.

Thumbnail of user michaelk5065
1 review
0 helpful votes
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July 28th, 2023

So happy with my new sandals! I wear a 42 and can have trouble finding a good fit. They are also satisfied with the quality and are made of premium material with good craftsmanship. I recommend these sandals.

Service
Thumbnail of user jasone855
1 review
1 helpful vote
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March 26th, 2023

Great shirt. Bought for my husband b/c he coaches our son's team and they are Germany. He wears it to the games and it's held up well. It's comfortable and the flag decal looks nice. Pleased with the purchase.

Thumbnail of user jenniferr2951
1 review
1 helpful vote
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January 22nd, 2023

The inside is soft and furry, making it very comfortable. The zippers allow you to drop down the front flap to either cool off or access the zippered mesh pocket. There is a headphone cord grommet in the left sleeve pocket too.

Thumbnail of user jossieg3
1 review
0 helpful votes
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January 11th, 2023

I like this jacket very much. I switch between small and medium clothes depending on the style. Took a chance on a small and am very glad I did. It fits perfect. The fit is right. All around very nice.

Thumbnail of user terryo352
1 review
1 helpful vote
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June 6th, 2023

After my order arrived I have sent Cotosen multiple emails inquiring how to return / exchange two pairs of shorts that are the wrong size and I have not received any response.
Immediately after I hit the send button I sent an email advising Customer Service I needed to correct the size. They told me not to cancel the order but to wait till the items arrived then return them.
I continue to sent multiple emails asking about the return process and I've included the order number, the item numbers, the tracking number, proof of purchase and all of my contact information but they refuse to respond to my inquiries.

Products used:
I still have the shorts in the wrong size because Cotosen won’t respond

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Thumbnail of user evam477
1 review
1 helpful vote
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February 28th, 2023

These shorts are very comfortable and they look great! From the first day that I wore them, many people have complimented me about the way they look and they commented about the many pockets. I'm going to purchase more of these shorts very soon.

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Thumbnail of user mikes3220
2 reviews
3 helpful votes
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March 15th, 2022

Stay away from this company. I ordered $127 worth of clothing and never received the merchandise. I disputed the charge with Capitol One and they initially credited my account but then charged again after the company claimed that I received my order. Needless to say I canceled my Capitol One card. If a negative rating was an option; Cotosen would earn it.

Products used:
5 shirts

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Thumbnail of user christinaj526
1 review
1 helpful vote
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February 1st, 2023

This coat is awesome. It is probably the warmest coat I've ever bought that didn't have to have 2 to 3 inch's of padding, and still end up being as warm and comfortable as it is. The extra pocket space just adds to the perks of it as well.

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Thumbnail of user maryellenb56
1 review
0 helpful votes
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March 19th, 2023

Love the product! I only have one issue...there are two different versions of the same product, one is lightweight the other is heavyweight. I live in Florida and the heavyweight material is to hot, much hotter than regular shorts. I have 5 pr of these shorts aside from these I just bought, one of those 5 are heavyweight and they are just not comfortable to wear in the heat. Not sure how to specify or if it is possible. Other than that, true spec stuff is great!

Thumbnail of user jazmines36
1 review
0 helpful votes
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January 16th, 2023

I was skeptical based on the price but pleasantly surprised once I opened the package. The shirts are comfortable, soft and great quality. I ordered the XL and the actual sizing was spot on. What I find hard to find in a good, quality T shirt is one where the sleeves are of normal length and the trunk of the T isn't too long or too short, and these fit the bill perfectly! Lastly, the fit is a "standard" fit, not that body hugging "fitted" crap that all shirts seem to be nowadays. For us guys with the "Dad bods", these shirts hang nicely and hide the guts, jelly rolls and man boobs that we've worked so hard to aquire over the years. I'll be buying plenty more of these shirts in the future! HIGHLY recommended.

Thumbnail of user tonyd1025
1 review
0 helpful votes
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March 16th, 2023

I thought that this was a belt for carrying a pistol in a holster. Because the belt has stretch and the material is thinner than leather, It doesn't always hold the holster in place when drawing. I like the belt's stretchiness from a comfort, wear all day standpoint. It's still a great value and is strong enough to carry a holster, but it's not going to be my primary belt while wearing a holster. It's also going to depend on the holster's attachment method, j-clips are able to come off of the belt during drawing.

Thumbnail of user andrewm2126
2 reviews
1 helpful vote
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March 9th, 2022

I got my package almost a month later and same as everyone else. Cheap costume material and the neck size on the shirts all all different and the zipper broke on on of the pockets on the first pull I didn't even put the shirt on. The gloves were ordered were from Oakley and quality... Everything else is garbage

Tip for consumers:
Don't spend ur money here and buy American, also look out for sites like this selling the same stuff but all from China and takes forever

Products used:
I spent $100 and I'll be able to use the gloves

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Thumbnail of user maxh278
1 review
0 helpful votes
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March 19th, 2023

I am actually very surprised at how good of quality this belt is from the actual belt itself, to the buckle. Honestly, I thought the belt was going to be very cheap and quality. But I was pleasantly surprised by how well this belt has been thought out.

Thumbnail of user francisk166
1 review
4 helpful votes
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August 17th, 2023

Cotosen's Work Pants are perfect for my job at the construction site. The pants are durable and provide ample room for movement. The reinforced knee area adds extra protection. I'll be buying more of these!

Thumbnail of user ashleyt841
1 review
0 helpful votes
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March 3rd, 2023

These cargo - work shorts are rugged and well made. I do a lot of yard work owning property on a lake and these shorts are great as they don't absorb water and sweat the way other cotton or synthetic made shorts do. Plenty of pockets to hold a pair of pruners or whatever you may need to have quick at hand.

Thumbnail of user mikem4342
1 review
10 helpful votes
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August 8th, 2023

What I liked about the men's casual closed toe leather sandals is the stylish and sturdy design and they fit well and looks great with all your casual attire and the craftsmanship is fantastic they make a good gift for all occasions and it's a good value for your money and it's a good addition to your shoe collection.

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Thumbnail of user grahamh145
1 review
3 helpful votes
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July 26th, 2022

Cheap quality and badly made, what you receive looks nothing like the picture and trying to send items back is impossible. I wanted to send a t-shirt back as it was crap, poorly made and didn't fit I was at first asked to order another shirt and keep the one I had, I refused and asked for a full refund I was then asked if I would take a $5 voucher and again keep the shirt. Each correspondence was answered by a different person spouting the same crap. Crap clothing Crap service Crap Company.

Tip for consumers:
Don't buy from this company its all Trash

Products used:
I still waiting to see if they will refund me.

Thumbnail of user kevina1721
1 review
0 helpful votes
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March 24th, 2023

I like it. The buckle does not fit through belt loops but not a problem. Run the belt through loops, then the buckle and lock. Throughout the day, use the buckle quick release. I run a "classic car" shop and this belt allows me to place the metal buckle off to one side so I don't worry about scratching the paint while leaning over a fender. I'm a W-34" and could have gone with a longer or shorter belt. You can always cut to fit, then melt the fresh cut threads. I went long and found the excess was long enough to fit through my second belt loop holding it in place well. A loose elastic loop is provided but not convenient to use, just go long and catch the second loop in your pants, or cut to exactly the length you want. I just use to support pants, no sidearm, or tools.

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