• Cotosen

Cotosen

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Overview

Cotosen has a rating of 2.6 stars from 935 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cotosen most frequently mention customer service, poor quality, and wrong size problems. Cotosen ranks 26th among Men's Clothing sites.

  • Service
    380
  • Value
    370
  • Shipping
    359
  • Returns
    322
  • Quality
    352

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.1%
Positive
2
Neutral
0
Negative
63
153
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How would you rate Cotosen?
Top Positive Review

“The Best!”

Nikolay K.
4/12/24

The Best! I've been using this store for several years. They have the best quality at the best price and outstanding customer service. Don't even bother to shop just go to [external reference] and order!

Top Critical Review

“Wrong items”

Eddie G.
8/21/24

I placed an order of 3 pairs of shorts. It took about 6 weeks, way too long. When I received them only 1 pair was correct. So I emailed off to find how would make this right. All they did the offer me discount to keep the incorrect ones. What the hell not what I ordered so why would I keep them at all. All they did was give me the run around. Finally after 10 emails they gave me a return address. And by the way I had to pay the return even though they messed up. It has been 2 weeks and I still have not received my refund. This is the worst customer service I have ever received. Buy American. $#*! this company.

Reviews (935)

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customer service (97)
Thumbnail of user latreciak
1 review
1 helpful vote
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December 17th, 2022

The item I have received has an excellent quality, at first I was hesitant to buy it but when I received the goods it was worth the risk! I will definitely recommend this shop to my relatives and friends thank you sooooo much!

Thumbnail of user leonj93
1 review
5 helpful votes
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August 2nd, 2023

The collection of Hats at Cotosen is impressive. I bought a stylish fedora, and it adds a touch of elegance to any outfit. The material feels high-quality, and the hat is well-crafted. I highly recommend checking out their hat selection!

Thumbnail of user andrews2525
1 review
1 helpful vote
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August 20th, 2022

I hate to admit when I screw up, but when I saw the cotosen ads for shirts, they looked pretty cool. I ordered 5 of them for around $92.00. It took 5 weeks to come in and when they did... I knew I had been screwed. The materials were low quality, the shirts looked not even close to the pictures on the website and the sizes were not accurate. They were low quality sweat-shop materials. If you have already bought the item, like me... they try to give you a refund to keep them... like 1/3 back. I wanted a full refund. I had to write them several times and they haggle with you trying to keep the money. Then you find out that the cost to ship them back is over $100.00 on the items... and then is when you find you are screwed. Don't deal with this company... buy American. I had to learn the hard way.

Tip for consumers:
Do not buy from Cotosen. Don't buy from China, as the return cost is more than your price of the item.

Products used:
I am going to donate them to the food and clothing center, because I won't wear that crap they sent me.

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Value
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Quality
Thumbnail of user davev508
1 review
0 helpful votes
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March 1st, 2023

I ordered an extra large jacket, took 7 weeks to receive but it was coming from China (which, by the way, is not disclosed until it ships) so I understand that. What I do not understand is that when I received it, it was at least three sizes too small. I looked at the tag and it said that it was a 2XL. Obviously, that was wrong as well. I contacted the company about returning it for a replacement and they requested that I send them the order information. I sent the info directly from their order acknowledgement that they emailed to me. After 4 weeks, I contacted them again about the status and they requested the same information. I resent the information and am waiting to hear back from them. It has been over two weeks without a word from them. I seem to be caught in a (lack of) customer service loop. Please reconsider before purchasing a product from this company.

Products used:
None.

Service
Value
Shipping
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Thumbnail of user michaelb8588
1 review
4 helpful votes
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July 6th, 2022

The quality, size, color…everything is terrible. Maybe it's because of their squinty eyes or maybe it's just the Chinéese Communist Party policies but literally everything, including clothes from Cotosen, out of china is complete crap. My 2 year old could make better clothes than this with her pretend sewing machine. China sucks.

Products used:
Shirts and pants

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Value
Shipping
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Thumbnail of user timothyl886
1 review
2 helpful votes
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August 31st, 2023

Cotosen's Long Sleeve Shirts are my go-to for fall and winter. The shirts are made from high-quality materials, and the designs are modern and versatile. I can dress them up for work or dress them down for a casual day out. Love the variety they offer!

Thumbnail of user evanso15
1 review
1 helpful vote
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March 10th, 2022

I ordered items and canceled one day before they were shipped but they shipped them anyway. They asked me to ship them back, knowing very well shipping to China is expensive so i will be forced to keep the items.

Thumbnail of user davidf3159
1 review
9 helpful votes
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February 12th, 2022

I had 2 orders with Cotosen. I recieved all 5 items. Exactly what I ordered to. I like the fact they offer items I can not find at other online stores. They also provided up to date tracking of my items as they move thru each city to get to me. I'm very satisfied.

Tip for consumers:
If you are looking for some thing a little different and not to many people have in your area I think you will be satisfied. I'm very satisfied.

Products used:
Sweat shirts, hats , and beenie caps.

Service
Value
Shipping
Quality
Thumbnail of user billb2170
1 review
7 helpful votes
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August 19th, 2023

Cotosen's Jeans collection has a wide range of styles. I bought a pair of skinny jeans, and they fit like a glove. The denim feels durable, and the design is trendy. I highly recommend checking out their jeans selection.

Thumbnail of user lindah4120
1 review
0 helpful votes
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December 18th, 2022

I ordered 3 shirts for my husband 2xl fit is perfect one shirt was long sleeved fit a bit slim in stomach area but we stretched it easily, I ordered a med ladies tank top with a corset type front it fits perfect and is sexy my bust is 36ddd so med perfect! Please look at the material, it's a poly rayon type, therefore doesn't wrinkle really, so perfect for travel! It dies take 1 month for delivery, and mine came all seperate packaged and tracking, at first I did a PayPal dispute and they got back to me the same day with all the info etc, I think the material looks like a thin cotton in the pictures I thought that too but I guess no one really reading the specs as I didn't either but was even more happy with the lightweight material, I'm ordering more! As for shoes and pants I have no idea!

Thumbnail of user kevinm3078
1 review
0 helpful votes
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March 30th, 2022

Took 2 months to recieve my order of a pull over and T-shirt. Ordered XXL but the true size was more like a Large. Wouldn't refund the return cost - Basically paid over $20 (Shipping both ways) to try on cloths that ended up being super small. Only offered me a discount to buy more of their clothing... NO THANKS!

Tip for consumers:
Don't buy from Cotosen - its a sink hole and frustraiting experience.

Products used:
Retuned both the Pull Over and T-Shirt

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Value
Shipping
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Quality
Thumbnail of user richj136
1 review
1 helpful vote
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July 23rd, 2023

Do NOT believe the site or the fake reviews. This is a Chinese company called justforyou (as well as many other trading names. The shorts I received were a joke. This is an illegal site. Avoid like the plague.

Thumbnail of user bille536
2 reviews
2 helpful votes
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February 23rd, 2022

STAY AWY -
These people don't reply. If you buy it, your stuck!
I ordered a "Large" sweatshirt kind of pull over. It was pretty small, more like a Medium or Medium Large.

I need an XL they way this company runs. Not a problem. Except they won't respond to any emails. 4 of them, NO REPLY! Butt damm I get their SPAM Emails!

Tip for consumers:
Dont Buy

Products used:
I Purchased a pull over sweatshirt

Service
Value
Shipping
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Quality
Thumbnail of user jeffreya753
1 review
4 helpful votes
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August 5th, 2023

I needed a new belt, and Cotosen had just what I was looking for. The leather belt I bought is durable and looks great with jeans and dresses alike. The buckle is sturdy and easy to use. Overall, a fantastic purchase!

Thumbnail of user fredf345
1 review
1 helpful vote
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March 12th, 2022

The materials, design, and construction quality COULD NOT POSSIBLY be worse. It is STUNNING to me that this horrible merchandise is even being offered in the US market. Surely, most folks are throwing it in the trash or donating it rather than enduring the hassle and expense of shipping it all the way back to Guangdong in China. BEWARE!

E.g., - see the button with a fake hole; see the front hoodie "pockets" that are really a wide kangaroo pouch across the entire front of the hoodie with a poor quality/stiff "snap" in the center to sort of form the two sides. No way you could carry anything of value in there without it falling out. Moronic design.

Tip for consumers:
Block it.

Products used:
I returned all four items. The materials and design were of uniformly outrageously poor quality.

Service
Value
Shipping
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Thumbnail of user marieh779
2 reviews
2 helpful votes
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October 30th, 2023

I bought an XL t-shirt and after waiting 4 weeks, Cotosen sent a large. I could return it if I paid the shipping. They offered a $10 credit to reorder and keep the large. Since the large looked like a medium, I reordered a XXL. After waiting 4 weeks, an XXL t-shirt arrived, but not the t-shirt I ordered. Same nonsense again not covering shipping to return it and $6.00 credit. After several emails back and forth and threatening to request a charge back and file a complaint with the BBB, they issued a credit for half the charge. This company is a rip off. There is no way they can be so incompetent. It is a scam to make more money off customers. Buyer beware.

Products used:
None

Service
Value
Shipping
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Thumbnail of user charlesa1376
1 review
11 helpful votes
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August 8th, 2023

I bought a Sports Watch from Cotosen, and it's a great addition to my fitness routine. The watch has many useful features, including a heart rate monitor and a pedometer. It's stylish and functional at the same time!

Thumbnail of user jayl855
1 review
0 helpful votes
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December 31st, 2022

My order was for 3 hooded sweatshirts,1 pair of shoes,. I received 2shirts came as ordered 1 shirt was totally wrong, there ideas of restitution was a voucher on my next purchase,. I informed them that a money refund is more inline, they said will $11 dollars due...by the way I'm still waiting for the pair of shoes...DO Not Buy From COTOSEN!

Thumbnail of user miked2096
1 review
0 helpful votes
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March 10th, 2023
Verified purchase

I purchased a pair of tactical pants. I was shipped dress pants, one leg red the other leg green. When o contacted Cotosen they would not ship me the pants I ordered. They told me to return the pants at my cost and they would refund me the return cost and the price of the pants. They then refused to refi s me the return coat on the wrong product they shipped me. Be bath cautious buying from them. I will not make another purchase from Cotosen.

Tip for consumers:
Do not buy from Cotosen.

Products used:
Pants

Service
Value
Shipping
Returns
Quality
Thumbnail of user bobl764
1 review
2 helpful votes
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March 23rd, 2022

Products are not what they describe on their site and when you receive them they do not want you to return the items. If they do give you the address to return (they have to be sent to China)and you do return the items it is up to their discretion whether they will pay after they see them. Shipping is very expensive to China. Again, do not buy. If there was a negitive rating I would use it.

Tip for consumers:
DO NOT BUY FROM THEM

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurag1981
1 review
0 helpful votes
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December 13th, 2022

I accidentently ordered XLG instead of large. I will wait until Christmas and check to see if my grandson would prefer the Large then exchange it. I am worried it may take too long to get the shirt. Otherwise it looks to be of good quality. It is a Christmas gift I don't know how it fits.

Thumbnail of user dereks671
1 review
3 helpful votes
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August 30th, 2023

Cotosen's Casual Shorts are a great addition to my summer wardrobe. The shorts are lightweight and breathable, perfect for hot days. The colors are vibrant, and they are easy to style. I'm happy with my purchase!

Thumbnail of user maryg3281
1 review
0 helpful votes
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March 14th, 2023

These cargo shorts are the BEST pair that I've EVER owned. I have been searching for quality cargo shorts at a reasonable price point.these fit the bill! The quality is far better than any cargo shorts I've ever owned. BUY THESE! You won't be disappointed.

Service
Value
Shipping
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Thumbnail of user doriss357
1 review
2 helpful votes
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July 4th, 2022

No matter how many zero's you multiply, add, substract or divide - ZERO is still ZERO. Unresponsive for almost six months, no goods received, a promise of a refund in June 2022 (almost 6 months after payment taken in December 2021). Dubious about the promise, no refund received even after follow-up on the follow-up. I usually search for consumer reviews, it was gift giving season, a google ad on social media and yada yada yada, I am taking the time of sharing this negative experience and filing out the appropriate paperwork with the FTC, credit card company, etc.

Thumbnail of user cptdjc
1 review
1 helpful vote
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July 23rd, 2023

Purchased Sandals and a pair of Large Shorts for $58.46 on May 8,2023.
Received Sandals and a pair of Extra Large shorts; Sandals didn't fit and were of very poor quality; shorts were wrong size, and also of poor quality.
Emailed them and they made all kind of offers for me to keep these items.
I proceeded to ship them back at my cost of $ 21.07. (Big Mistake)
They notified me they received the items and would refund me $41.47.
I have yet to receive the prorated refund; I've stopped writing to them, as after 4 or 5 emails they stopped answering them.
DON't BUY from this con merchant.

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Cotosen A.
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