• Cotosen

Cotosen

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Overview

Cotosen has a rating of 2.6 stars from 935 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cotosen most frequently mention customer service, poor quality, and wrong size problems. Cotosen ranks 26th among Men's Clothing sites.

  • Service
    380
  • Value
    370
  • Shipping
    359
  • Returns
    322
  • Quality
    352

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.1%
Positive
2
Neutral
0
Negative
63
153
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How would you rate Cotosen?
Top Positive Review

“The Best!”

Nikolay K.
4/12/24

The Best! I've been using this store for several years. They have the best quality at the best price and outstanding customer service. Don't even bother to shop just go to [external reference] and order!

Top Critical Review

“Wrong items”

Eddie G.
8/21/24

I placed an order of 3 pairs of shorts. It took about 6 weeks, way too long. When I received them only 1 pair was correct. So I emailed off to find how would make this right. All they did the offer me discount to keep the incorrect ones. What the hell not what I ordered so why would I keep them at all. All they did was give me the run around. Finally after 10 emails they gave me a return address. And by the way I had to pay the return even though they messed up. It has been 2 weeks and I still have not received my refund. This is the worst customer service I have ever received. Buy American. $#*! this company.

Reviews (935)

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customer service (97)
Thumbnail of user bobbyl253
1 review
9 helpful votes
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August 20th, 2023

I love the Sweatshirts & Hoodies collection at Cotosen. The hoodies are cozy and warm, perfect for chilly evenings. The designs are stylish, and the material is soft. I'm very satisfied with my purchase.

Thumbnail of user silvijas2
1 review
17 helpful votes
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January 18th, 2023

Hello, my experience was a total dissaster! This is a fraud, items on pictures don't mach what you recive and the quality of material is unwearable in real life! Waiting after order was longer than 30 days and it didn't all come in one package but 3 different aprox 2 weeks after the first one, so my Christmas present for my son and my husband didn't come on time.
We also haven't recive what we have ordered...different items in different colour and size!
We wouldn't recommend buying here!

Thumbnail of user shawnc735
1 review
8 helpful votes
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August 20th, 2023

I recently bought an Outerwear jacket from Cotosen, and it's my new favorite winter coat. The jacket is well-insulated and keeps me warm even in freezing temperatures. The fit is excellent, and the design is chic.

Thumbnail of user jonh786
1 review
1 helpful vote
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December 6th, 2023

Product took a couple of weeks to receive after contacting customer service twice. Product didn't fit. Wouldn't accept a return. This company is garbage.

Thumbnail of user m.moltschan
1 review
1 helpful vote
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October 1st, 2023

I bought pants. Obviously, they do not know how to produce. Now I see adds from selling Rolex for 200$. Unbelievable. This a Chinese firm that should be banned from US market.

Products used:
Nothing

Service
Value
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Thumbnail of user normas297
1 review
0 helpful votes
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June 3rd, 2022

Item arrived damaged, but no way to contact company besides blind customer service email. Persistent daily emails went unanswered for literally weeks, so mailed return to ship-out location; parcel was returned as undeliverable. Filed dispute with bank card against SUNJOY COTOSEN.COM; after one month bank had not received a response to its request, so provisional credit will be reversed! I'm out price paid, return postage and time... but still get emails from Cotosen, saying they miss me! TOTAL ripoff by offshore vendor in China. Don't waste your money.

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Thumbnail of user brettl205
1 review
0 helpful votes
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March 14th, 2023

I ordered among other items shorts and trousers in 2xl. Shorts were supplied in 3xl and trousers 1xl. Pretty basic stuff to screw up. The trousers unwearable due to size so they offered a half refund. No offer to send the correct size! Would not recommend purchasing from this company as they do not seem to be able to get it right.

Tip for consumers:
If you have a problem they have little interest in rectifying it. It becomes your problem because you made the purchase.

Products used:
Could not wear pants due to small size sent

Service
Value
Returns
Quality
Thumbnail of user thomash3314
1 review
0 helpful votes
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October 15th, 2023

Several bad orders have been brought to the attention of Arganda Jen, Nina and other supposed customer service representatives. Years have passed and NOT ONE of the issues is ever RESOLVED. Wrong size pants, wrong size shorts, orders filled with colors not matching order... not to mention inconsistent material, zippers not working, button holes too small to fit button and generally cheap feeling products. Now you might notice that the PROMISE to HONOR is VOID because the return buttons on the website go nowhere. Even returning bad orders to the Cotosen provided state side address does not help. Photos of just one bad order included... BTW - returns to China cost more in shipping than the products.

Tip for consumers:
That the return policy is bogus as exampled by the return button on the Cotosen website going nowhere, return shipping to China cost way more that the products, the Cotosen provided USA address and return requests are ignored.

Products used:
jackets, shirts, shorts, socks

Service
Value
Shipping
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Thumbnail of user markv1166
1 review
6 helpful votes
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August 6th, 2023

I recently bought a pair of Gloves from Cotosen, and they are perfect for the winter season. They keep my hands warm and toasty, and the touchscreen compatibility is a great feature. I'm very satisfied with the quality and functionality.

Thumbnail of user rubena178
1 review
8 helpful votes
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August 18th, 2023

This men's short-sleeved shirt is so comfortable! The soft fabric makes me feel like I'm wearing a cloud, and it's also very breathable. It's perfect for exercise!

Thumbnail of user daniels3879
1 review
0 helpful votes
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March 25th, 2023

Just your basic shorts for working out or hanging out in the house on a hot summer day. They fit well and seem to be well-made. I like shorts that have pockets, which these do.

Thumbnail of user karenb4327
1 review
0 helpful votes
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January 26th, 2023

I bought 2 of these for the hubby as Christmas gifts. Um, I've borrowed both a few times. They are the perfect cozy and warm without being too heavy or too light weight. Love!

Thumbnail of user shalondat12
1 review
0 helpful votes
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February 26th, 2023

Keeping It simple. When training day comes these are the go to gear in all types of weather. Comfortable and pockets have multiple of options for firearms and safety equipment. We train hard!

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Value
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Thumbnail of user scottd1670
1 review
0 helpful votes
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March 10th, 2023

I ordered 5 items still waiting for 2 of them. This stuff is extremely cheaply made shirts are like paper jackets extremely thin. And it takes forever to receive.

Tip for consumers:
I wish I would have checked these reviews before purchasing. Live and learn!

Products used:
4 shirts 1 Jacket

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Value
Shipping
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Thumbnail of user cindyr821
1 review
0 helpful votes
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February 25th, 2023

Wore them through Italy for a week. They did their job of securing valuable items and being comfortable. Looks good feels light great pockets and strong material. I love it!

Quality
Thumbnail of user springl13
1 review
0 helpful votes
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January 19th, 2023

They are nice, comfy, and good quality but you might want to think twice if you have pets because these shirts attract hold pet hair like I've never seen before.

Thumbnail of user heatherr1092
1 review
0 helpful votes
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March 3rd, 2023

Got the L and it fits perfectly. It's a very basic t-shirts but doesn't look cheap. I've bought three different colors and my husband has worn them all!

Thumbnail of user ashleyh1414
1 review
0 helpful votes
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January 12th, 2023

Purchased several of these because the weather was getting colder. It is a durable sweatshirt, little to no shrinkage in washer/dryer. Price was reasonable.

Thumbnail of user nicoleb2359
1 review
1 helpful vote
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March 14th, 2023

I bought for the shooting range due to all the pockets. Worked great and is extremely happy with my purchase. The plus was these shorts can be used as casual wear also. Perfect!

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Thumbnail of user danielt1494
1 review
0 helpful votes
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February 2nd, 2023

This is by far the most comfortable sweatshirt I have ever purchased. Truly an warm collar sweatshirt with amazing quality. Will absolutely be buying so many more to add to my collection.

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Value
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Thumbnail of user thomasl2035
1 review
1 helpful vote
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March 1st, 2023

Cotosen merchandise uses cheap materials and are cheaply made. When I received my order after 6 weeks, I didn't even bother trying it on. I would not recommend buying from this vendor.

Tip for consumers:
Don't buy here unless you're interested in a men's fleece the weight of a tee shirt

Products used:
none

Value
Shipping
Thumbnail of user aprilj273
1 review
0 helpful votes
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January 31st, 2023

Took this coat to Quebec on a fishing trip, all week long riding in an open john boat. It really cut the wind and provided excellent barrier between me and the weather.

Thumbnail of user ginad413
1 review
0 helpful votes
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March 3rd, 2023

These are the most comfortable shorts I own, and I'm buying more…their light (and in this heat that's important) and fit just right. Nice enough to take any where.you'll love them!

Service
Value
Shipping
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Thumbnail of user danm1470
1 review
8 helpful votes
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July 5th, 2022

This company is extremely misleading, they do a masterful job of making you believe your purchasing unique American clothing, made in America, to show your patriotic values. Man do you feel like an idiot when you realize that this company is headquartered in Hong Kong, what actually arrives is the definition of garbage, and way overpriced for what you get. Were so used to ordering from Amazon or Walmart or any US-based retailer that if there's an issue you just print up a return label and drop it in the mail. Not so here, if you're stupid enough to order from these people after reading over 100 negative reviews than the best you can hope for is to stop payment on your credit card. It's really the only recourse you have, there's no such thing as phone support, they don't speak English. They write in Chinese and good luck corresponding with them in any meaningful way. Here's the bottom line, they advertise clothing that is really cool, but in typical Chinese fashion it's a lie and what you get isn't even close to what they advertised. Do not buy from this company.

Thumbnail of user krystalm164
1 review
0 helpful votes
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January 30th, 2023

Love this coat i have enough pockets that i can leave my back pack at home for the everyday things i take with me while out it also does a great job of keeping me warm and dry.

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Cotosen A.
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