Cotosen has a rating of 2.6 stars from 935 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cotosen most frequently mention customer service, poor quality, and wrong size problems. Cotosen ranks 26th among Men's Clothing sites.
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The Best! I've been using this store for several years. They have the best quality at the best price and outstanding customer service. Don't even bother to shop just go to [external reference] and order!
I placed an order of 3 pairs of shorts. It took about 6 weeks, way too long. When I received them only 1 pair was correct. So I emailed off to find how would make this right. All they did the offer me discount to keep the incorrect ones. What the hell not what I ordered so why would I keep them at all. All they did was give me the run around. Finally after 10 emails they gave me a return address. And by the way I had to pay the return even though they messed up. It has been 2 weeks and I still have not received my refund. This is the worst customer service I have ever received. Buy American. $#*! this company.
I LOVE THIS COAT! It's super warm and comfortable and it keeps out the cold weather like a charm! I'm going to get another one soon! This is a great coat especially for the cold weather!
I ordered four tops on dec 4 2022. They were to be Christmas presents. I did not receive anything until Jan 7 and then only 3 of the 4 tops were received. The ones I received certainly did not appear to be of the quality photographed on their site. I wonder if they photograph quality items and then make a cheaper quality item. After many emails I received a fourth top but it was not the one I ordered and not even the correct size. They would not send the one I ordered or refund my money in full. They wanted me to accept less than half the price of the item, Only after paypal get involved did I receive a full refund.
Transaction ID
0NH*******YP*******T
Transaction date
Dec 3,2022 14:16:16 CST
Merchant
ORDERPLUS INTERNATIONAL LIMITED
*******@yoyosfashion.com
*******5702
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Shipping address - confirmed
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The seller hasn't provided any shipping details yet.
I regret buying from ths company. Sizing is way off. Service is non-existent. I am still trying g to find out how to stop them from sending emails. I would not buy more from Cotosen.
Products used:
Men's t-shirt.
Horrible quality. Good luck with returns or refunds. Just China junk. Don't waste your time or money.
Tip for consumers:
Poor quality and no returns or refunds.
Products used:
2 pair of shoes and two shirts
My husband asked if I could find another shirt from the COTOSEN brand for him after he put this on. Very soft, comfy, fitted in the arms (in a flattering way), and good quality.
Durable, functional, fine minimalist fashion and fit. Purchased for rugged 4 days/3 nights mountain biking through Utah desert and completely reliable. Highly recommended COTOSEN SHOP!
Cotosen's Yellowstone collection is perfect for fans of the show. I got a hoodie with the Yellowstone logo, and it's cozy and stylish. If you're a fan of the series, you'll love these products.
I love the look, feel AND fit of these shirts!
Nice and roomy and PERFECT for when you need a little MORE than a tank top or a T-shirt!
I've already ordered two more!
Thanks guys!
I purchased 6 shirts on cotosen.com 5 of the 6 are ok. One of them had no collar! Like none at all. They forgot to sew it in. Really sucks because that was my favorite one. I included a picture below., it's funny actually just a raw edge of fabric at the neck! And the site did refund my money but only after I put in a complaint with Paypal and even then they tried to "negotiate". I had to say "no. I expect a full refund. This is unwearable!". The rest of the shirts... The material is the silky / satin type material. The printing is nice. I like how the graphics are on the front and back and sleeves. The inside of the shirt, which you can see if the collar is open looks unfinished. The edges where the stiches are also look unfinished. There are threads hanging out that I needed to cut all over. It's very amateurish overall the way it's sewn. I can't recommend their clothes. They could improve the quality and then maybe it would be good. The sizes are true. So an XL is sent to America as an American XL which is like size xxxxl of Chinese. I find it ironic that all the clothes are pro-america about guns and being proud of America etc but it's all Chinese.
Tip for consumers:
Consider paying a bit more and getting American made (if possible) and real quality.
Products used:
shirts 5 out of 6. the last one went in the garbage. you don't really return things back to China, they just give the money back after a painful negotiation.
I have had an experience with Cotosen and do not do business with this company, I have returned order and never received my refund of $60. Poor communications slow shipping working out of 3rd party in California called Orderplus Inc. DO NOT DEAL WITH THIS COMPANY also payed thru Pay Pal and they were no help.
Tip for consumers:
do not deal with Cotosen
Products used:
men's tactical shorts
Am unhappy and dissatisfied with the quality of service and the quality of goods here.
My order was placed on 8th January and one month later I received an incomplete order - 1 item (a shirt) when I had in fact ordered 3 items.
The quality of the only shirt I did receive is below standard (eg. Buttons but no button holes - photo here).
The Cotosen system of ordering and tracking is very poor. Status of order on their webpage shows 'unshipped' for all 3 of my items ordered even after receiving one of the shirts.
In addition, the tracking number sent (many days after my first enquiry) was useless as there was no carrier associated with it.
The contact system on their website sends messages off into a 'black hole' where there is no record of it being sent at all and nothing to refer to - including in my own inbox.
I believe that Cotosen is hiding behind the Covid situation to disguise very shoddy service and (in my one example) poor quality items. If I was more sceptical, I would say that this website is preparing goods to order and taking payments in advance.
I asked for a refund of the $84 for 3 shirts(including shipping but I'm not optimistic.
Avoid.
Tip for consumers:
Find a different shopping website
Made cheap! Sizes WAY TO SMALL. Over priced!
Do not waste your money. MADE IN CHINA To suck off American money. Designs ok just provide proper sizes and quality material.
I'm a motorcycle enthusiast, and I love Cotosen's Motorcycle-themed products. I got a hoodie with a motorcycle print, and it's my favorite now. The hoodie is warm and fits well.
Great quality t shirt, and fit perfectly, also when I ordered medium by mistake, I quickly emailed seller to say I wanted large and that's what I had, many thanks for that.
This is unbelievable
Looks scamy
Very unpleasant experience. No response. Very unprofessional. Is this even legit
Tip for consumers:
No reply after several contact.
Products used:
Shirt
The elbow patches were totally in the wrong place and looked silly. No response from customer service.
I have put many kilometers in these shoes and they are holding up very well. I'm pretty impressed. Definitely something I would buy again.
At first they feel a little tight, but then they wear into fitting my feet. These are some of the most comfortable shoes I have ever owned.
I love this shirt. It's very high quality and stays the same size after washing. It's now one of my favorite shirts. Thank you.
A very versatile piece of shirt. Affordable price and right weight. This is the shirt I want! I'll be wearing him to next week's event! Love it!
Fits a little on the larger side. Lighter material that sits nicely. Doesn't wrinkle easily which is always a plus for this busy household!
These are Light weight on my Body. Plenty of Pockets. I would say might be a bit Chilly, in some parts of the U.S.in Spring or Fall.
The best experience from start to finish! Can't believe what great work and excellent service this company provided. Will order from here again.
Very nice jacket. This jacket performs as advertised. It's great and is recommend it for most anyone that's outside moving around a lot.
Got for my Dad who's a very picky man but he absolutely loved this shirt. Very good quality and the colors are great.