• Cotosen

Cotosen

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Overview

Cotosen has a rating of 2.6 stars from 935 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cotosen most frequently mention customer service, poor quality, and wrong size problems. Cotosen ranks 26th among Men's Clothing sites.

  • Service
    380
  • Value
    370
  • Shipping
    359
  • Returns
    322
  • Quality
    352

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.1%
Positive
2
Neutral
0
Negative
63
153
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How would you rate Cotosen?
Top Positive Review

“The Best!”

Nikolay K.
4/12/24

The Best! I've been using this store for several years. They have the best quality at the best price and outstanding customer service. Don't even bother to shop just go to [external reference] and order!

Top Critical Review

“Wrong items”

Eddie G.
8/21/24

I placed an order of 3 pairs of shorts. It took about 6 weeks, way too long. When I received them only 1 pair was correct. So I emailed off to find how would make this right. All they did the offer me discount to keep the incorrect ones. What the hell not what I ordered so why would I keep them at all. All they did was give me the run around. Finally after 10 emails they gave me a return address. And by the way I had to pay the return even though they messed up. It has been 2 weeks and I still have not received my refund. This is the worst customer service I have ever received. Buy American. $#*! this company.

Reviews (935)

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customer service (97)
Thumbnail of user gregoryl585
1 review
6 helpful votes
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February 17th, 2023

I ordered three jackets with Native Designs. They only sent 2, and both were the same. They are too small for the size and of exceptionally poor quality. They look nothing like the photos on their website. The quality of the "material" is complete crap. It feels like cheap nylon. It took 5 weeks to get these from China, but if they were of even fair to good quality, I would have ordered a lot more. If you know of Native American design jackets that are of good quality, please reply.

Products used:
None

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Thumbnail of user dougs735
1 review
39 helpful votes
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February 28th, 2022

I would give them negative stars if possible. Stay far far away from this company. The shirt I received was about a medium / small large even though I ordered XL. The shirt I ordered, The men's outdoor vintage contrast color Henley collar sweatshirt, was nothing like the picture, the color was way off, the material was not even close and it was one of the cheapest shirts I've ever bought. When I sent a complaint they gave me a 70% off of my next purchase. Yeah, I'm thinking that's a hard no! The picture speaks for itself.

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Thumbnail of user danmd25
2 reviews
2 helpful votes
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October 13th, 2023

I ordered a shirt and it was completely the wrong one. It seems like they use third party people in the US to ship out their orders that come out of China. Good luck contacting them for an exchange or return.

Products used:
Shirt

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Thumbnail of user jeanh945
1 review
0 helpful votes
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December 23rd, 2023

I purchased (4) shirts for my husband. One was the wrong size & color. To return the item, I had to pay shipping because they do not do exchanges, but I was told they would apply half of what I paid for the shirt to my new order. If I chose to keep it, they would refund me half of what I paid, even though it was their error. Terrible service, don't do business with this company!

Thumbnail of user mikes4120
1 review
5 helpful votes
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November 3rd, 2022

The quality is poorly represented in the product description. The actual shirt I received was barely a shadow of what was advertised. And when you complain and ask for a refund, all they will do is offer you a discount that you can use to buy more horrible merchandise from their store. I give up. Live and learn. And review.

Tip for consumers:
Don't

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Thumbnail of user nunyab131
1 review
1 helpful vote
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March 26th, 2022

Although many of their products look good online, when they arrive you WILL be disappointed. The fabric is, well I'm not really sure how to explain it, but it is NOT normal, seems like a light airy feminine type of fabric. And I'm not sure how they apply the graphics but it certainly doesn't look like it would last through too many wash cycles. I didn't even open the original clear sealed bags they came in but still had to go through several days to get them to authorize a return. This is a portion of the return authorization email where they said they would cover return shipping:
"Please note: Since we do not have a pre-paid return label, kindly send us the copy of return receipt once you are done on that process. Then we will refund your payment immediately once we verified."
They then refused to refund the return shipping and I had to file a claim with my CC company.

Tip for consumers:
don't be fooled by the pictures of their products online, they appear to be only a loose representation

Products used:
sent them all back

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Thumbnail of user josephv961
1 review
0 helpful votes
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March 22nd, 2023

High quality materials. Locking mechanism functions flawlessly. This belt is easy to use, beautiful in color, very Strong lock mechanism, along with a superior weave and web belt design. I recommend purchasing. I will buy at least 2 more colors! Love it

Thumbnail of user monicac779
1 review
0 helpful votes
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March 16th, 2023

I'm a Controls System Engineer and when I commission jobs it's onsite, in non climate controlled buildings usually. This shirt is great for the summer months. I can still dress professionally, without feeling bogged down by clothing. The henley was just a bonus.

Thumbnail of user jayw882
1 review
0 helpful votes
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January 15th, 2023

Really like this sweatshirt for everyday wear, going to the gym, or playing tennis. Fits well, perhaps a touch large. The cotton/poly blend feels great, and so far haven't noticed any significant shrinkage.

Thumbnail of user raymonds871
1 review
1 helpful vote
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January 31st, 2023

Let the buyer beware. Don't be deceived by the cool looking images of the clothing that these people offer...what they ship to you bears no resemblance to what's illustrated on their site. It takes about 2 months to receive during which time you get all sorts of updates where your garments start "speaking to you" in the first person..."I'm your new garment going through quality control and will soon make my long journey Home". Numerous updates like that. I ordered two shirts in men's large and they were both way too small. One was a completely different shirt than I ordered while the other loosely resembled what I ordered. Don't make the mistake I made.

Products used:
I won't be using either product

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Thumbnail of user steveh3020
1 review
4 helpful votes
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July 2nd, 2022

I ordered these shorts, and it is the same quality of a Halloween costume maybe worth 2$ I'm an adult and looks cool only in ad cheesy looking cheaply made very itchy! Put every thing bought off web site in the trash!

Tip for consumers:
Don't waste your time all junk

Products used:
shirts and shorts

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Thumbnail of user jacks1689
1 review
8 helpful votes
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May 15th, 2022

The pants with a 8 patch have fake pockets. The seams are not straight. Total junk, only wear them when I-have to Get under my truck on the ground and dirty. Over priced super thin material. Would give 00 STARS

Thumbnail of user gregorys993
1 review
5 helpful votes
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May 14th, 2022

Received my order today, took one month.
Ordered 4 shirts XXL, tried them on and they fit like a medium. Said they were cotton blend, nope polyester.
Sizes are not U.S., must be Asian. Graphics are not clear as in the pictures. Spent $136.00 for crap!

Tip for consumers:
DO NOT BUY FROM THIS COMPANY

Products used:
None

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Thumbnail of user brandonh849
2 reviews
3 helpful votes
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February 18th, 2023
Verified purchase

ZERO stars would be preferred here but I have to select 1 at a minimum.

I ordered my wife a dress and a shirt. Horrible. The "Dress" was cheap rayon type material that had a screen printed button at the neck line. The picture on the website indicated these to be actual buttons... The screen-printed buttons were distorted and literally out of focus. But fear not, their quality guy personally inspected the order for completeness prior to it being shipped (See Email Attached). I had 6 total items all of the same disappointing quality. I spent over $100. Never again... Shame on me for not buying from Local shops. Buying cheap has its cost.

I don't expect to get any refund from the scam called Cotosen but they should expect me to spend more than I lost to discredit this Slave Labor / Sweat Shop / Chinese crap

Tip for consumers:
Never purchase from this site. You would be better of cutting a hole in a used beach towel and wearing it as a poncho than ordering from here!!

Products used:
Nothing - All horrible quality and not wearable.

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Thumbnail of user catherinej486
1 review
0 helpful votes
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February 26th, 2023

Pros: durable, functional, fine minimalist fashion and fit. Purchased for rugged 4 days/3 nights mountain biking through Utah desert and completely reliable.
Cons: some pockets are functional but many are more looks than pragmatic (as in you'll lose a wallet or knife or phone if biking/climbing and not put in one of the zipper options).

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Thumbnail of user marioa272
1 review
2 helpful votes
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July 25th, 2022

About 3 month ago, I order few T-shirts from this website, I never receive them. They gave me a phony tacking number that can be checked only in their phony website and it's not recognized by the USPS. In other words they stole my money.
If you want to see how your money is stolen, buy Cotosen.

Thumbnail of user craigs1260
1 review
0 helpful votes
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March 18th, 2023

For some reason none of the normal, leather belts I've been using for years fit anymore. No, I'm not getting fat - just the opposite in fact. I didn't want to punch extra holes because that never seems to work, so I decided to try one of these adjustable types. I was intrigued by the unique magnetic buckle idea too. It actually works great! Very easy to secure and seems to hold quite well. As they say in their instructions, it's probably not going to fit through your belt loops with the buckle attached, so you'll need to remove it to thread it onto your pants. Not a big deal really.

Thumbnail of user mitchelt18
1 review
0 helpful votes
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March 26th, 2023

Use the size chart and common sense. Mine fit exactly as expected, and are good quality. I needed some new work shorts now that it is heating up again. I have been pleased so far, and may purchase a pair in another color. Maybe even 2, because the price is great.

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Thumbnail of user tamras51
1 review
0 helpful votes
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March 1st, 2023

I bought several colors from this line about two weeks ago and they've been worn / washed multiple times. Usually, I'm wary of inexpensive polo shirts because they typically either look cheap or the collar frays relatively quickly. So far, I'm very happy with this product. Two considerations to keep in mind... First, the sizes run small; I normally wear medium size shirts but ordered the large size based on reviews and they fit great. Second, while the fabric looks nice, it is relatively thin; this makes them great shirts if you live in a warm / humid climate but I've begun wearing a thin t-shirt (i.e. The kind worn under dress shirts) with this polo.

Thumbnail of user paulv1031
1 review
0 helpful votes
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January 13th, 2023

Nice weight fleece for fall and winter wear. Very well constructed--button function perfectly, stitching is great, sizing is accurate.
The fit on this is actually better than many similar high-end products. Get one...

Thumbnail of user johnd6255
1 review
12 helpful votes
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March 11th, 2022

I ordered 2 shirts while only looking at the reviews from their website, my mistake. It took about 6 weeks to get my order instead of the 10 days indicated. When it arrived I was very disappointed. Very poor quality material, fleece is light weight - transparent. There are buttons but no button holes in the collar, just some incomplete stitching that kind of look like button holes from a distance. Unlike the picture the brown shirt has a black US flag. The flag does not even have the right number of stars and stripes.

Tip for consumers:
buyer beware

Products used:
shirts

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Thumbnail of user sons21
1 review
11 helpful votes
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August 24th, 2023

Was looking for a pair of sandals to wear outside and maybe running errands. Was attracted to the low price. Turns out these are the best sandals I ever owned. Easy to slide on, very comfortable and look great with anything (except socks). Can't take them off now. Highly recommend!

Thumbnail of user laurenl833
1 review
0 helpful votes
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February 26th, 2023

My husband absolutely adores these shorts! He works outdoors and in attics all day and they keep him cool plus have TONS of pocket space for knives and screw drivers. I thought it would be long but the length looks very nice on him. Not to long at all.

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Thumbnail of user michaell5658
1 review
1 helpful vote
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March 23rd, 2023

If you're looking for a good sturdy pair of tactical shorts that are packed with great features then look no further. As these are constructed with mostly polyester, they are ideally suited for Summer in the Southeast and most definitely help keep you cool. They also fit really well! Not too loose and not too tight. I have two pairs of these so far (olive drab and coyote tan) and plan to buy more.

Thumbnail of user job497
1 review
0 helpful votes
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June 14th, 2022

Thier clothes are just okay. If you have any issues like size, return, exchange, etc. get ready for a HUGE delay and expense! No response, slow response, unsatisfactory options, etc, etc! I will NEVER use them again!

Tip for consumers:
DON`T!!!

Products used:
Pants, shirts.

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