- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Cotosen has a rating of 2.6 stars from 935 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cotosen most frequently mention customer service, poor quality, and wrong size problems. Cotosen ranks 26th among Men's Clothing sites.
This company does not typically respond to reviews
The Best! I've been using this store for several years. They have the best quality at the best price and outstanding customer service. Don't even bother to shop just go to [external reference] and order!
I placed an order of 3 pairs of shorts. It took about 6 weeks, way too long. When I received them only 1 pair was correct. So I emailed off to find how would make this right. All they did the offer me discount to keep the incorrect ones. What the hell not what I ordered so why would I keep them at all. All they did was give me the run around. Finally after 10 emails they gave me a return address. And by the way I had to pay the return even though they messed up. It has been 2 weeks and I still have not received my refund. This is the worst customer service I have ever received. Buy American. $#*! this company.
Was going on vacation needed new shorts. These were perfect fitting, comfy, and nice looking shorts. Lots of compliments.
Warmest hoodie ever purchased, been using everyday and it's been in the 30s. Fiancé and I both have same hoodie, and ordered a size larger than usual and we normally wear things true to size.
Smooth and easy process to buy. Thank you and will be looking for more deals on your site in the future. I highly recommend to everyone!
Overall a good jacket that looks smart. Only advice would be to go one size up from what you usually buy to ensure a looser fit.
I was looking around the website and saw these cute shirts for my husband for 9.99 each. So I began to order three of them, but once I got to the page where I saw that shipping costs were $26, almost the exact price of the three shirts, I abandoned the order and never completed the order. Well lo and behold today three shirts show up. I went back and checked my bank and I was charged for them. Now you may wonder why I did not see that I was charged for them thru my bank account sooner and that is because of Christmas. I didn't snoop in the bank account because I didn't know what my husband was buying for me for Christmas, so this went undetected. I never received any email communication from Cotosen regarding this order or that it had been shipped (again probably bc I never placed the order in the first place!) Furthermore, what I had in my basket, which again-I never ordered, were size 2 XL. They sent size 4 XL and let me tell you I am 5 foot three, and in fairly decent shape, the shirts did not even fit me (I figured if they were nice and fit my husband I would just have kept them and chalked it up to experience and just never used the site again).! I went on their website. And attempted to send a customer service inquiry to them regarding a return & refund. I filled out the form and when I hit send nothing happened. So I filled it out again. Hit send again and again nothing happened. Thankfully, there was an email address that I sent an email to this evening and hopefully I will get some sort of response from them, I will update this review upon receiving, hopefully some sort of resolution. If they do not get back to me, I will be contacting my bank to process a fraudulent charge because I never authorized or completed this purchase.
Tip for consumers:
I also checked through all of my emails, and I never received any semblance of a confirmation email from this company regarding my supposed purchase and that is probably because I never made a purchase in the first place!
They provide best and professional service. The staff is very friendly and help in everything. Product quality good.
I would definitely recommend and purchase from them again. Really was great product. We are really very happy
What you think you are ordering from the pictures is not what you receive... the cheap material is not what was described, typical Chinese made.
Tip for consumers:
They lie about the look and quality of there clothing
Products used:
Winter sweatshirts I ordered w
Easy site to navigate and delivery was very prompt. All in all a great experience. I will share this company all my friends & family!
Great product and good quality. I suggest you not to waste your time for searching the best products, you can find here and highly recommended.
The photos of the t-shirts they show on the page look nothing like the ones they send you. Not the color or the quality. I ordered 3 shirts and they sent me 2 after 2 months. Then I was claiming the other one and they sent it to me after 3 months. Those shirts cost $5.00 and he sells them to you for $30.00, a total fraud because they make the return process complicated. So I decided to throw them away to close the case. A TOTAL ROBBERY.
Las fotos de las playeras que muestran en la no se parecen en nada a las que te envían. Ni el color o la calidad. Ordené 3 playeras y me mandaron 2 a los 2 meses. Luego estuve reclamando la otra y me la mandaron a los 3 meses. Esas playeras cuestan $5.00 y te las vende a $30.00 un fraude total porque el proceso de devolución lo hacen complicado. Así que decidí tirarlos a la basura para cerrar el caso. Un ROBO TOTAL.
SCAM! DO NOT PURCHASE! COTOSEN SITE NEEDS TO BE SHUT DOWN.
Saw the ad through Google. I'm very surprised that they are allowed to advertise and do business through PayPal.
Tip for consumers:
DO …… NOT …… BUY …… FROM …… COTOSEN
Products used:
None
I am so pleased with this company. A few weeks down the line I have been paid in full & it was all so easy & professional highly recommend them.
I love the material, they feel quality. I went up 1 sizes for the perfect fit. They're not overly baggy. Cant wait to wear.
Do not buy!
Terrible quality.
Return process is unacceptable.
Customer service sucks.
Misleading on quality of products.
I am very satisfied with my experience, great customer service, helpful and polite. I would highly
Recommend!
Communication was excellent, they arrived on time and did everything that was asked. I would highly recommended!
Great company! Honest people, punctual, and they stand behind their word. Good quality product and well service!
I wanted something that was light and good fitting. They are great for driving and I use them in or out on the town.
I like the quality and comfort of the pants even after multiple wash no fade in colour and looks good. Recommend to buy this.
Love these since the first pair I bought. I own 5 pairs and I live in shorts year round. So yeah they are awesome.
I love the fit, especially AFTER washing & drying. I ordered 3 more in different colors. I would recommend these cargo shorts. Great buy!
This coat is well made and looks really nice in person! I get sooo many compliments about this jacket on me! Would totally recommend!
COTOSEN has been a game-changer for me! Their products are top-notch, and the customer service is beyond amazing. A must-try!
Gain trust and grow your business with customer reviews.
