• Cotosen

Cotosen

Write a Review

Overview

Cotosen has a rating of 2.6 stars from 935 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cotosen most frequently mention customer service, poor quality, and wrong size problems. Cotosen ranks 26th among Men's Clothing sites.

  • Service
    380
  • Value
    370
  • Shipping
    359
  • Returns
    322
  • Quality
    352

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.1%
Positive
2
Neutral
0
Negative
63
153
See all photos
How would you rate Cotosen?
Top Positive Review

“The Best!”

Nikolay K.
4/12/24

The Best! I've been using this store for several years. They have the best quality at the best price and outstanding customer service. Don't even bother to shop just go to [external reference] and order!

Top Critical Review

“Wrong items”

Eddie G.
8/21/24

I placed an order of 3 pairs of shorts. It took about 6 weeks, way too long. When I received them only 1 pair was correct. So I emailed off to find how would make this right. All they did the offer me discount to keep the incorrect ones. What the hell not what I ordered so why would I keep them at all. All they did was give me the run around. Finally after 10 emails they gave me a return address. And by the way I had to pay the return even though they messed up. It has been 2 weeks and I still have not received my refund. This is the worst customer service I have ever received. Buy American. $#*! this company.

Reviews (935)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (97)
Thumbnail of user samt726
1 review
7 helpful votes
  • Send Message
December 5th, 2022
Verified purchase

I was trying to cancel my order because the sizes were in Asian sizes which would have not fit me. I tried to cancel the same day and it would always state that my order was already shipped. This turned out to be completely false. After back and forth with this dirty company, I finally got my refund, from this very scammy company that uses fake photos to entice buyers. I did contact my bank and filed a dispute. Also, the phone number on their website is fake, it appears to be disconnected. Do not buy anything from this company.

Tip for consumers:
BEWARE of this site.

Products used:
None

Thumbnail of user kyleg484
1 review
0 helpful votes
  • Send Message
March 28th, 2023

This company charged me twice for the same order. After six weeks of emails and phone calls, with no help., I have decided to write a review every day until someone does something to resolve this issue. This company is terrible and sends the wrong size clothing that you order.

Service
Value
Shipping
Returns
Quality
Thumbnail of user reginar351
1 review
0 helpful votes
  • Send Message
February 27th, 2023

I love these shorts. Although they're men's shorts & I'm a woman, I needed a pair of really practical & comfortable shorts to wear biking & hiking. Women's pants don't have useable pockets because they're made to show off our butts, not hold cell phone, keys, etc. I'm way past the age of hoping to look cute, so am totally pleased with my new shorts!

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnk3908
1 review
2 helpful votes
  • Send Message
April 1st, 2022

It was my first and last time to buy something online especially Chinese. I heard Chinese products are crap. But I took my chances. Day and night from the picture to what they sent. Piece of garbage. The designer should be executed as an example! The one looks cotton the real is poliester!

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryannw90
0 reviews
12 helpful votes
  • Send Message
January 14th, 2022

I thought buying Let's Go Brandon Travel Vintage Henley Button Long Sleeve Shirt and paying by Paypal, would be the safe way if anything went wrong. Paypal was no help. I been trying to get Cotosen customer service for almost a month now, with no response. I am out over $50.00.

Tip for consumers:
Cotosen creates the impression that its physical store or warehouse is located in UK. However, this is not so. The product comes from a company in China called Yoyofashion. People who shopped from this store had to wait for weeks or months even before their order was finally delivered. This store’s refund and exchange policy is just a sham. In reality there’s no way to get your money back as the customer service don’t reply mails.

Products used:
Let's Go Brandon Travel Vintage Henley Button Long Sleeve Shirt

Service
Value
Shipping
Returns
Quality
Thumbnail of user joanm1358
1 review
7 helpful votes
  • Send Message
August 5th, 2023

My boyfriend gave me this men's short sleeve shirt for my birthday and it's awesome! The color is not only beautiful, but also feels incredibly comfortable. It does not deform after washing and I highly recommend it!

Thumbnail of user kipc35
2 reviews
34 helpful votes
  • Send Message
January 21st, 2023
Verified purchase

I purchased a $60 jacket from this website. No only did the jacket not fit the description, it was so cheaply made and was nothing more that a shirt with a fuzzy collar. I then requested a full refund. Instead on refunding the purchase price they first offered a $19 credit for another purchase. When I declined that, they offered me a $16 refund and said to keep the jacket. I'm still trying to get my money back. They are a complete scam and total ripoff. Buyers beware. The pictures tell it all.

Tip for consumers:
They do not honor their return policy.

Products used:
None, it was unusable.

Service
Value
Shipping
Returns
Quality
Thumbnail of user manuelz40
1 review
6 helpful votes
  • Send Message
August 13th, 2023

As soon as a put these on I was happy to feel that they were incredible comfortable in every way. The padding is great feels much thicker than it really is. I also love the style of the cut outs. I am going to purchase more pairs because I can see myself loving these for a long time!

Service
Thumbnail of user jennyc678
1 review
2 helpful votes
  • Send Message
August 30th, 2022

Looks great in their photos but the received product was junk. How can you print on shirts and be missing ink in the graphics in large areas. Entire letters missing! Good luck trying to contact customer service.

Tip for consumers:
Buyer beware. Their pics are very deceiving

Products used:
Shirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidp4511
1 review
2 helpful votes
  • Send Message
August 13th, 2022

I submitted a ticket twice requesting tracking information and have never received a reply. It has been over three weeks and the site just says processing. I would be very surprised if I actually receive my order.

Service
Thumbnail of user raymonda273
1 review
2 helpful votes
  • Send Message
May 12th, 2022

I bought 2 t shirts, paid through Paypal ( not realizing coming from China?) that took over 3 weeks to receive. They were 2 sizes too small! I wanted an exchange for bigger but they would only do a return then verify then I would to have to reorder and have 3 shipping charges. Finally after a month got a refund for shirts after 5 emails and going through Paypal for the shirt cost so I was out $22.00 in shipping. The shirt material was junk, too. DON"T order from these guys! TAUGHT Me to read reviews here before ordering from any company.

Tip for consumers:
Sizes for T shirts are 2 sizes smaller than on the tags

Products used:
T shirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user annan884
1 review
0 helpful votes
  • Send Message
February 1st, 2023

I love this Jacket and the color is spot on! Didn't take long to arrive either. Definitely size up one from your normal ware. I usually do an XL but ordered XX and it fits great! I have since then ordered more from this site!

Thumbnail of user lesleyc193
1 review
1 helpful vote
  • Send Message
January 27th, 2023

I bought 2 pairs of these for my twins because we were going to Zion to hike the Narrows and of course! They both liked the look and the feel of the shoe (and believe me when I say they are super picky). We hiked 11 miles in the river (over 8 hours) and while there may have been a few complaints, they were not about their shoes! These were well worth the money. Super good if you are going to hike in some terrain that includes water. Great price too!

Thumbnail of user jakec358
1 review
0 helpful votes
  • Send Message
December 13th, 2022

I ordered 2 items from them. They took the money within 1 day...Then I got a message, very busy, long delays. Was ready to pace a fraud claim and the 1st one came. I ordered at the middle of Nov. The second one has still not come. When I ask what's going on, I get the same response, delayed. 1st one very thin but does look ok. Will never buy from them again.

Thumbnail of user jeffanderson1424
1 review
1 helpful vote
  • Send Message
November 9th, 2023
Verified purchase

I ordered a pair of Men's boots advertised as leather with rubber soles. I was delivered a pair of Women's dress boots made from fake leather and plastic soles. I contacted their customer service and the best they can do is store credit or I have to pay to ship the boots to China and I might get a refund.

Tip for consumers:
This website fraudulently advertises what they are selling.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user elizabethw2195
1 review
1 helpful vote
  • Send Message
February 21st, 2023

I really love these pants. They are super comfortable, let you move easy, climbing is unhindered. The pockets are all in the right spots, perfect size for all kinds of things. I have many pairs of these and almost every color. They fit very true to size, in my opinion. Washing is easy, just turn them inside out and through them in with the color cleaning. The brand gets top marks from me, I have never had a problem with anything of theirs. Buy it, you will love it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lesliet345
2 reviews
2 helpful votes
  • Send Message
April 21st, 2022

My husband ordered 5 items from this company. Like other reviews noted the material, sewing and overall appearance is extremely cheap. Their website states that they will refund your money. They will not refund your money, and keep delaying by asking for photos and the tracking number for the return. After I provided all of that and paid to return the items, I have not received any money back. To add insult to injury I made a claim with PayPal. They offered a refund of $62 of $104 and I declined out of principal. 100% should be refunded! I should have read these reviews before ordering this crap. I urge everyone who lost money with this Chinese scam if a company to complain to the better business bureau or any agency who might care about consumers getting ripped off.

Tip for consumers:
Don’t buy!!!!

Products used:
Full refund is a lie. All products were returned

Thumbnail of user markh4689
1 review
7 helpful votes
  • Send Message
August 15th, 2023

As a fitness coach, I have high requirements for training clothes, and this short-sleeved shirt meets all my expectations! The fabric is comfortable, the quality is good, and it's not prone to pilling. I love it!

Service
Value
Shipping
Returns
Quality
Thumbnail of user tm666
2 reviews
5 helpful votes
  • Send Message
July 6th, 2022

Buyer beware! This is Chinese junk. I have ordered many things on the internet but this has to be the biggest waste of money thus far. I would be embarrassed to wear this crap in public. Cotosen does not offer a refund. Made in and shipped from China.

Tip for consumers:
Buyer beware. Cheap Chinese junk. Items do not look like the advertised merchandise. I only received one item out of order of (8) shirts and (5) pairs of short and a pair of sandals. Company has no service after the sale.

Products used:
None. Cheap junk.

Thumbnail of user sammyv18
1 review
0 helpful votes
  • Send Message
March 14th, 2023

I was mainly looking for a good concealed carry belt. This works great for that. But its become my general work belt as well. I love it. Very comfortable and does its job well (keeping my pants up). Love how quick and easy it is to take off. Some others complained about that but don't understand their problem. They must not be too bright. You don't have to undo the belt buckle to take this on and off and I've literally never used the buckle.

Thumbnail of user garyp1404
1 review
0 helpful votes
  • Send Message
March 27th, 2023

Great quality, this shirt feels super soft inside and out and can easily be worn solo or paired with a jacket (or whatever, I'm not here to dictate your style). Legit, you'll love this shirt and want a few more, so just do yourself a favor and buy at least two.

Service
Value
Quality
Thumbnail of user alistairb29
1 review
7 helpful votes
  • Send Message
March 6th, 2023
Verified purchase

This manufacturer makes fantastic photos of clothes. Unfortunately the actual products don't match them. I bought a "tactical outdoor jacket" that was made with such thin material it was fit for nothing. Some cargo pants that I couldn't get past my knees and a "sweatshirt" that was made from polyester T shirt material. Fortunately this last one had a different logo to the one I ordered so I got a full refund for it after complaining and threatening to get a full refund through PayPal. Keep your money.

Thumbnail of user courtneyc551
1 review
0 helpful votes
  • Send Message
January 12th, 2023

Honestly I was kinda nervous for what I was getting considering the cheap price but I ended up really loving it! It's soft, comfortable, and fits just right, I'm considering buying more in different colors too!

Thumbnail of user lindad2511
2 reviews
4 helpful votes
  • Send Message
July 8th, 2022

Don't buy from this company. Materials are of poor quality. Cloth is so thin and size is incorrect. The product could bot be worn after washing.\Plus the shipping charges is excessive.
What a waste of money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lionell46
1 review
0 helpful votes
  • Send Message
February 21st, 2023

I am a cake decorator at a grocery store and I needed a black polo that wasnt going to make me sweat and could wash easily. These are perfect. Comfortable and easy to get clean after frosting dried on it etc. Buying several more!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user cotosena
Cotosen A.
Typically does not respond to reviews

How do I know I can trust these reviews about Cotosen?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Cotosen?