Cotosen has a rating of 2.6 stars from 935 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cotosen most frequently mention customer service, poor quality, and wrong size problems. Cotosen ranks 26th among Men's Clothing sites.
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The Best! I've been using this store for several years. They have the best quality at the best price and outstanding customer service. Don't even bother to shop just go to [external reference] and order!
I placed an order of 3 pairs of shorts. It took about 6 weeks, way too long. When I received them only 1 pair was correct. So I emailed off to find how would make this right. All they did the offer me discount to keep the incorrect ones. What the hell not what I ordered so why would I keep them at all. All they did was give me the run around. Finally after 10 emails they gave me a return address. And by the way I had to pay the return even though they messed up. It has been 2 weeks and I still have not received my refund. This is the worst customer service I have ever received. Buy American. $#*! this company.
I just received my jacket that I ordered. Looks nothing like the picture and description online. Finally got an email from customer service, offering me a small credit on my next order but I had said that I wanted to return the item and get a refund. That's when they stopped communicating with me. I don't recommend buying anything from this online company. I'm sure I'm not the only one they have stiffed. Thank you for reading my review!
I was looking for a long-sleeved shirt that could be worn layered under a hooded sweatshirt in cold weather or be worn alone in milder weather. The stitching is good, the color attractive. This is exactly what my husband wanted. We will order again.
Beware! This website is a complete scam! Their product is 100% junk that made out of the stinkiests and cheapest materials. My order arrived month later and immediately went to garbage it was smelling so bad.
Never order from this so called people. Disgusting!
Tip for consumers:
Never order from this site! It's a complete SCAM!
Products used:
Shoes and shirts
I was trying to find a sweatshirt to replace my husband's worn-through cashmere waffle, which a thorough internet search failed to produce. Amazingly, I found it here - not cashmere, but equally soft! Fits perfectly, great price, win-win!
Cotosen's Women's Bottoms are a must-have in every woman's wardrobe. I got myself a pair of casual pants, and they are incredibly comfortable. The fabric is soft and breathable, making them perfect for daily wear. I will definitely be coming back for more!
Time between order and delivery approx 5 Weeke, unacceptable. The black suede jacket with brown leather? Paper thin lapels is a far cry from advertised much chunkier jacket pictures.
It just looks cheap when tried on. Never again. It crunches up like a chamois leather. Maybe OK for drying my car. Sorry guys
Tip for consumers:
You deliberately make it difficult to send a negative review.
Products used:
Jacket
I ordered a shirt and they claimed it was delivered to me here in Florida after going back and forth for a couple months pay pal said it was delivered in Brooklyn NY! And they still claimed I got it after all that! That is their scam saying you got it when you didn't! Don't believe it was ever delivered to NY either! Anyone can write up a fake delivery claim! I see someone else had the problem too! They are a Rip Off! Same your money!
The shirt is thick and warm, somewhat stylish. The quality is what you expected at the price. The shipping is slower than I thought, it takes about a week to reach the carrier in California then another week delivered by USPS,
I do have a question though, what is the zipper on the sleeve for? There is no pocket under the zipper, and it's too short for a pen. Maybe a car key? It's just weird.
My order was continually delayed. They use a cheap 3rd party tracking system that was of little help in locating the package. When it finally came, the XL man's top was actually a woman's XL top (with the buttons on the wrong side and everything). Do not buy from these people! Their products look great on their website but the buying experience is terrrible.
This jacket is honestly pretty awesome. Keeps me warm, easy to wash and super comfy. After a few months both shoulders have a hole in them so I wouldn't buy this if you want something that'll last a few years. I don't wear the jacket much because I hardly go outside.
The Surf Shorts I got from Cotosen are fantastic for beach days. They dry quickly and have a stylish design. The elastic waistband ensures a comfortable fit. I can't wait to wear them on my next beach vacation!
The shirts I ordered looked really great on their web site, but when I got them the quality was very bad, total junk They couldn't pay me enough to wear any of it. Then I fulfilled the whole process of returning the items, and paid the Fed Ex fee, but no luck, forget it. Don't even bother. I got ripped off. Buyer beware!
I bought a jacket from the Cotosen website on September 30,2022. The website said it would be here in 5 to 8 business days. It's October 27,2022 and no one from the site can give me a definitive answer on where my order is or when it will be here. Oh yeah I did receive an email that claimed I could track my order, but the link bogus with no way of tracking where my order is/was at all. The clothes look good on the site but the company's timeliness and response to customers sucks. Definitely won't be buying from here again.
Tip for consumers:
Do not purchase from Cotosen.
Products used:
Not received yet.
Do not do business with this company! I ordered 6 items and have had nothing but problems. One item I received was the correct item but they sent it in the wrong size. They said I would have to return it at my own expense (even though it was their error) and then I could order another one. 2 of the items they "shipped", but what I received wasn't even close to the items I ordered. I was again told I could send them back (at my own expense and could reorder). 2 other items haven't even shipped yet (it's been more than a month since I placed order). I have asked for a refund and they refuse that as well. I have never been so frustrated and angry with a company.
Products used:
None
Bought 5 shirts, all 3xl, (what I normally wear), sizes are at most xl, with one try on, family was in
Gales of laughter, not so much when I figured I spent $100.00 on shirts, had to wait a month for
Shipping, just a poor company to deal with for quality and service.
Products used:
shirts
I recently purchased a pair of Sandals from Cotosen, and they are so comfortable. The cushioned sole makes them perfect for long walks, and the design is trendy. I'm considering getting another pair in a different color!
I didn't even notice that the belt was stretchy before I bought it, I really just liked that it was adjustable and looked ridiculously sturdy, but it's definitely my favorite feature. For anyone who needs a belt that fits better, or is adjustable, or that won't fall apart - you need to get this belt.
Good luck getting your order. Not only did it take a month before they said they were shipping the item but after it was supposedly "delivered" according to a shipping company they use,you are on your own to try and get a refund or even a legit response from the company as to why you didn't get our order and why they won't reimburse payment. Out the money and nothing to show for it.
I'm a landscaper, and during my work I can get fairly dirty. I don't have to ever worry about my upper body getting dirty though because this jacket does a great job at keeping the elements off your body. I'm a huskier guy and this jacket fits better than I could have expected. On top of keeping you clean, the jacket is also very comfortable on the inside, it is breathable, and it will keep you warm. Snow plowing, rain, mud, grass clippings, mulch, etc. This is the jacket you need if you're working outside.
Don,t know why a lot of reviews are not great. I bought a fleece lined jacket the postage & delivery were great, the product is excellent. I defiantly will buy more from them. Gavan
Eildon Victoria Australia
This company is a Chinese rip off outfit. The sweatshirt I ordered took nearly a month to arrive and was just thin polyester, not a sweatshirt, that was too small. I fit into every x-large shirt I have and some just large size, but this was smaller than the large size. Now they insist I pay return shipping. Do not buy from this company! I wish I had read these reviews before I ordered.
Tip for consumers:
Don't buy from this company.
Products used:
Shirt
Their advertising is very misleading. The pictures on the web site shows high quality materials, but in reality, they are very cheap materials. Sizes are pretty bad to standard sizes. Sleeves length, shoulder width and other areas are pretty badly designed.
The materials is so cheap that is something you buy at Dollar store. Be aware.
Tip for consumers:
Do not buy...expensive for the cheap materials and design.
Products used:
clothing
I bought 2 products from Cotosen. Never arrived. First they claimed it was delivered, but its not true, I have a concierge in my building, the parcel never arrived. Then they said to approach the local post office, which I did, but no body in the post office know anything about the parcel. In answer to my emails they keep repeating the same things over and over again and refuse to refund me. Stay away from Cotosen!
Tip for consumers:
Not to be trusted
Products used:
Shorts
I really like the idea of, and the outcome of this kind of belt. The material is stretchy enough to fit multiple sizes comfortably, yet thick and durable enough to last. The buckle is different than you're probably normally used to, and takes some getting used to, but once you do,it's easy. It honestly looks like a seatbelt coupler and that looks a bit odd for a buckle, but that's just personal taste.